Usually, when my wife and I come to this subway, there are two wonderful ladies who welcome us and make us our sandwiches or wraps. But when I went in three days ago, this new helper to me made the worst sandwich with little tuna on the bread and had the nerve to charge me full price. Ya'll about to lose my business, if you don't come to terms.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Tuna, Veggie Patty
Bernie Gruenwald
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Bacon Ranch Melt
Nicky Hall
I work 4 min away in a medical facility well known. I googled nearest subway because I craved broccoli cheese soup. I arrived they had no soup, then I asked for flat bread, they had no flat bread, frustrated at this point, then I asked for a wrap. She pulled out a wrap looked like a 12 inch burrito,I said no I just want something small not a lot of bread because I went to Tom Thumb to get my soup. She says no it has to be purchased this way LOL. She chunked a sub bread on counter like take this or leave it. Very rude and yelled have a nice day as I walked out. I went back to my job of 25 employees who said WE COULD HAVE TOLD YOU WE NEVER GO THERE SMH! Sad to miss well known staff known that serve this area and community to say we will never go there. Word of mouth speaks volumes that could destroy that location
Atmosphere: 1
Service: 1
Andrew Jenkins
Absolutely horrible experience. Did a mobile order, picked it up and brought it home. Went to eat the sub “the monster “ and knew immediately something was wrong because the bag felt so light. Opened it up and the little slices of bacon covered the lack of meat that was on the sandwich. Ordered a foot long but 6” of it was bread. (Crazy they wanted $14 for that???). Anyway, went back up there and asked for a remake and they made it exactly the same way. They explained to me that is all the meat they are supposed to provide for that sandwich… Not mad at the girl working.. she was very nice and professional. I asked for a refund and she told me I would need to call the manager’s number on the bottom of my receipt. THIS IS WHERE THE PROBLEM IS. CRYSTAL!!! Probably one of the most unprofessional phone calls I have ever been a part of… and it was mindblowing that I was speaking to a “manager”. She was extremely rude when all I was trying to do was get a refund for a sandwich I didn’t eat (not even a bite!!!) and returned to the store. She became this way after I asked the name of her supervisor that was supposed to be contacting me the following day. My whole family was in the car listening to this lady and everybody was dumbfounded. My 10 & 11 year old said “I could be a better manager than that!! Actually Price (our 2 year old nephew) could be a better manager than that!!” Needless to say, I only ever leave positive reviews to help guide people to the best spots. This is my first 1 star review ever. Hopefully I receive a call from the supervisor tomorrow … still didn’t get his name as Crystal refused to give it to me before hanging up on me.
Atmosphere: 1
Food: 1
Service: 1
Cassandra is asking Y'all to Let GOD Save Your Soul
11-22-23 @ 12:15pm4116 CARRIER PKWYGRAND PRAIRIE, TX 75052THIS LOCATION ISThey are professional & very friendly. My food was really fresh & delicious.Parking: On busy days & weekends, the parking is a bit rough.
Atmosphere: 5
Food: 5
Service: 5
Martin Vasquez
This place is really clean and really fast service ???
John Robinson
Very Fresh Sandwich's & Great Service ?
Atmosphere: 5
Food: 5
Service: 5
Todd
Poorly manage location. Saturday afternoon, only one person working, line to the door. The lady working was very friendly and had to deal with everything by herself. They were out of meatballs because she never got a break to make them. Ordered a six inch roast beef, and it came with only 2 small slices of meat. The sandwich was all bread, dry, and even worse than the last subway I had. I thought I would try them again with th3 whole fresh sliced3at campaign, but I think it actually for worse.
Atmosphere: 3
Food: 1
Service: 3
Paul Guero
Horrible place, there's only one person up there with kind quality service and that's the Hispanic girl named Delilah, all the rest all have alcohol on they're breath and real of marijuana, I've seen some of them sleeping on the job and throw temper tantrums flinging bread everywhere and not wash they're hands after handling money and one guy has snot constantly dripping from his nose, disgusting place people you need to not eat there and the place needs to be shut down.
Omar Perez
The manager is rude and shouldn't be in that position. I went into the restaurant to use the bathroom, and she screamed her opinion “that I came to the restaurant to use the bathroom and not order any food.” I asked her where in the store there was a sign posted that stated such a thing, and she said it was her opinion. Subway policy doesn't note that you must consume food to use their bathroom. I told her she needed to treat people that could be potential customers by just using the services with respect, and her attitude was not the best. Is sad that a good restaurant has such person on management!
Going to this subway is a hit or miss honestly. I placed an online order (mistake) they gave me old bread, the wrong cheese and the sandwich was just completely messy.
Atmosphere: 2
Food: 1
Service: 3
Ariana A
I walked in the was greeted with a smile, two friendly employees waited patiently for us to order and it was delicious. Thank you!Kid-friendliness: The employees are wonderful and even offered my child a free cookie!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Jeremy Howard
Fantastic customer service at this location. Fresh sandwiches, no complaints!
Atmosphere: 5
Food: 5
Service: 5
Rosa Chaires
Had a great experience at this location. Crystal and Antuan were super nice and our sandwiches were delicious! Will definitely come back to this location ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Bacon Ranch Melt
Emily Hernandez
Food was good. Customer service could have been a littleeee better, but overall not a problem. Line moves very slow. Overall pleasant visit.
Usually, when my wife and I come to this subway, there are two wonderful ladies who welcome us and make us our sandwiches or wraps. But when I went in three days ago, this new helper to me made the worst sandwich with little tuna on the bread and had the nerve to charge me full price. Ya'll about to lose my business, if you don't come to terms.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Tuna, Veggie Patty
Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Bacon Ranch Melt
I work 4 min away in a medical facility well known. I googled nearest subway because I craved broccoli cheese soup. I arrived they had no soup, then I asked for flat bread, they had no flat bread, frustrated at this point, then I asked for a wrap. She pulled out a wrap looked like a 12 inch burrito,I said no I just want something small not a lot of bread because I went to Tom Thumb to get my soup. She says no it has to be purchased this way LOL. She chunked a sub bread on counter like take this or leave it. Very rude and yelled have a nice day as I walked out. I went back to my job of 25 employees who said WE COULD HAVE TOLD YOU WE NEVER GO THERE SMH! Sad to miss well known staff known that serve this area and community to say we will never go there. Word of mouth speaks volumes that could destroy that location
Atmosphere: 1
Service: 1
Absolutely horrible experience. Did a mobile order, picked it up and brought it home. Went to eat the sub “the monster “ and knew immediately something was wrong because the bag felt so light. Opened it up and the little slices of bacon covered the lack of meat that was on the sandwich. Ordered a foot long but 6” of it was bread. (Crazy they wanted $14 for that???). Anyway, went back up there and asked for a remake and they made it exactly the same way. They explained to me that is all the meat they are supposed to provide for that sandwich… Not mad at the girl working.. she was very nice and professional. I asked for a refund and she told me I would need to call the manager’s number on the bottom of my receipt. THIS IS WHERE THE PROBLEM IS. CRYSTAL!!! Probably one of the most unprofessional phone calls I have ever been a part of… and it was mindblowing that I was speaking to a “manager”. She was extremely rude when all I was trying to do was get a refund for a sandwich I didn’t eat (not even a bite!!!) and returned to the store. She became this way after I asked the name of her supervisor that was supposed to be contacting me the following day. My whole family was in the car listening to this lady and everybody was dumbfounded. My 10 & 11 year old said “I could be a better manager than that!! Actually Price (our 2 year old nephew) could be a better manager than that!!” Needless to say, I only ever leave positive reviews to help guide people to the best spots. This is my first 1 star review ever. Hopefully I receive a call from the supervisor tomorrow … still didn’t get his name as Crystal refused to give it to me before hanging up on me.
Atmosphere: 1
Food: 1
Service: 1
11-22-23 @ 12:15pm4116 CARRIER PKWYGRAND PRAIRIE, TX 75052THIS LOCATION ISThey are professional & very friendly. My food was really fresh & delicious.Parking: On busy days & weekends, the parking is a bit rough.
Atmosphere: 5
Food: 5
Service: 5
This place is really clean and really fast service ???
Very Fresh Sandwich's & Great Service ?
Atmosphere: 5
Food: 5
Service: 5
Poorly manage location. Saturday afternoon, only one person working, line to the door. The lady working was very friendly and had to deal with everything by herself. They were out of meatballs because she never got a break to make them. Ordered a six inch roast beef, and it came with only 2 small slices of meat. The sandwich was all bread, dry, and even worse than the last subway I had. I thought I would try them again with th3 whole fresh sliced3at campaign, but I think it actually for worse.
Atmosphere: 3
Food: 1
Service: 3
Horrible place, there's only one person up there with kind quality service and that's the Hispanic girl named Delilah, all the rest all have alcohol on they're breath and real of marijuana, I've seen some of them sleeping on the job and throw temper tantrums flinging bread everywhere and not wash they're hands after handling money and one guy has snot constantly dripping from his nose, disgusting place people you need to not eat there and the place needs to be shut down.
The manager is rude and shouldn't be in that position. I went into the restaurant to use the bathroom, and she screamed her opinion “that I came to the restaurant to use the bathroom and not order any food.” I asked her where in the store there was a sign posted that stated such a thing, and she said it was her opinion. Subway policy doesn't note that you must consume food to use their bathroom. I told her she needed to treat people that could be potential customers by just using the services with respect, and her attitude was not the best. Is sad that a good restaurant has such person on management!
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Going to this subway is a hit or miss honestly. I placed an online order (mistake) they gave me old bread, the wrong cheese and the sandwich was just completely messy.
Atmosphere: 2
Food: 1
Service: 3
I walked in the was greeted with a smile, two friendly employees waited patiently for us to order and it was delicious. Thank you!Kid-friendliness: The employees are wonderful and even offered my child a free cookie!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Fantastic customer service at this location. Fresh sandwiches, no complaints!
Atmosphere: 5
Food: 5
Service: 5
Had a great experience at this location. Crystal and Antuan were super nice and our sandwiches were delicious! Will definitely come back to this location ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Bacon Ranch Melt
Food was good. Customer service could have been a littleeee better, but overall not a problem. Line moves very slow. Overall pleasant visit.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Italian B M T