Burger King

9519 Westheimer Rd, Houston
(713) 784-2904

Recent Reviews

Gaynor Laws

This location makes a great Whopper W/ Cheese.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Beef Burger, French Fries, Flame Grilled Beef

Miguel Lag

I ordered on the app. When I got there I said I was picking up an online order they said okay, 2 different customers ordered after me, they all received their food before me which is a bit weird to me. Also as new customers came in two of the staff members talked amongst themselves not even acknowledging them until finishing the convo that seems to be why my food was slow to come out. I just refused the food after being disgusted left out y’all need to do a better job

Atmosphere: 1

Food: 1

Service: 1

Quintin Cosey

Hey Isiah was a really great guy here but unfortunately there isn't anything at this store location to sell no stock and I kindly ask for the manager name which was Jany and she doesn't have any product on hand and keeping up with the store

Annemarie Munoz

I was hoping for at least something decent but my onion rings were mixed with soggy fries ,they missed a whole item I ordered but decided to still give me this atrocious wrap.

Atmosphere: 1

Food: 1

Service: 1

Valerie Turner

Just wish they would sell hot burgers

Atmosphere: 4

Food: 3

Service: 2

Wladimir Mera H.

The men's bathroom, I found a lot of beauty in the sink and a razor case, someone shaved there and left everything very unpleasant, disgusting to find something like that instead of food

Atmosphere: 1

Food: 3

Service: 3

Lauri B

Mass confusion at the location. The drive thru was very concerning today. Multiple people in line having to pull around and wait on their food. Several employees coming out to cars with bags of food and asking drivers what they ordered. I had to ask the girl helping g me what she said 4 times. Extremely unprofessional! I’m not knocking people who have speech impediments, but this girl seriously couldn’t talk. It was a jumbled mess whatever was coming out of her mouth. Put her in a different spot! She added more confusion than necessary.The lady behind me got her food first, so unfortunately, I was blocking her from leaving the drive-thru. The entire thing was poorly run.There was very little ice in my drink. No one likes a hot lemonade.The food was not as bad as the service, but who puts this much mayonnaise on a burger? I had to take it off with a napkin.I don’t know what’s going on at this location, but it’s not good!

Atmosphere: 1

Food: 2

Service: 1

Allyson

The employee at the drive thru window had a bad attitude. She didn't tell me the price, just stuck out the crad machine and I had to ask how much it was because she didn’t put the total on the speaker screen either.Then i couldn't understand the amount she said because of her thick accent and so I had to ask twice and still misheard her. I wasn't offered jelly or ketchup with my breakfast AND she didn't give me a receipt until I checked my bag and had to knock on the window to ask for one.Lastly, I was giving an old dried up egg that was un-chewable in the thin area i circled. Overall a horrible experience and that lady isn't best used in front of customers. She probably also needs retraining.

Atmosphere: 1

Food: 1

Service: 1

Tblrs Folly

How about next time one orders Pickup from this place, they’ll actually have a BK joint where:1. An employee doesn’t have a hearing impediment or a broken mic or something (I had to literally YELL just to tell them I was picking up an order).2. An employee who’ll actually PAY ATTENTION and NOT give me the wrong order (I ordered a Bacon King, but an employee thought I ordered a Big Fish Meal). Seriously!

Atmosphere: 3

Food: 4

Service: 1

Rose Lee

I decided to come to Burger King a few days ago. It seemed as if the workers were hiding. Once we pulled up to the intercom we had to drive around to get their attention. One of the guys was trying to run into the lobby, which he didn’t see that we saw .They decided to close a whole hour and 30 minutes early and told us that they were closed for whatever apparent reason, I truly don’t appreciate that . FYI if you don’t want to work the job, then leave!!! it’s just that simple & last time I checked sitting on the clock and not doing your job is STEALING time . We never ordered due to this of course because of the lies about being closed .

Food: 1

Service: 1

B Voss

Sunday, Feb. 25 around 10:45am the staff at this location were awesome! We wanted breakfast. We were too late for breakfast. After some shameful begging, the staff got the OK to make us Croissant breakfast sandwiches. All with a smile.

Atmosphere: 5

Food: 5

Service: 5

Mike Hanlen

Best manager, great

Atmosphere: 5

Food: 5

Service: 5

Fredrick Robertson

Very slow

Atmosphere: 3

Food: 3

Service: 2

Edwin Tramble

Good food and good

Atmosphere: 5

Food: 5

Service: 5

Rick R

Usually the food is not the best, but today I came at the right time. My burger was made fresh and off the grill, well worth the wait. Cashier would use a bit more

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Texas Double Whopper

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