Ordered a bowl online and it was half full. Stupid employees this is embarrassing, was 90% rice and beans too
Atmosphere: 1
Food: 1
Service: 1
Karlee Senegal
Be careful eating here my boyfriend and I split a bowl before we ate I split the bowl in half & there was hair in my food & the young guy that works here always has a nasty attitude
Atmosphere: 3
Food: 2
Service: 1
Angela Escobar
Very disappointed. I ordered my food online so I wouldn’t have to wait in line since I was not feeling very good. Well I send my daughter in to pickup the food and she comes back and the food is all wrong. So I go inside and tell them it’s all wrong. They take my bags and start preparing my food took them like 25 minutes. The people in line were moving faster and I’m just there waiting. They finally give me my food, I ordered three bowls. So when I get home two of the bowls look like children’s bowls. I did not check my food there since they got it wrong one time I would think they would want to make it right. I did not get an apology. I will not be going back to this place.
Service: 1
Mariah Santos
Was there today 04/03/2024 that young man took my order did well, polite & helpful. That lady at register was too busy assisting another employee who looked like was on her break & im standing there waiting to pay & Leave !
Atmosphere: 3
Food: 4
Service: 2
william perez
whoever worked on 3/24/2024 night shift needs serious training. horrible customer service. messed up my order twice. Refused to give me a fresh bowl after they missed my steak and lettuce.
Atmosphere: 1
Food: 1
Service: 1
Maria Rodriguez
Every single time that I have ordered online they never have my order ready. This place needs better management, the last time I ordered they really messed up my order and they had no urgency to help me out. We need a better location around wallisville area.
Angelica Torres
My grandson and me love this
Atmosphere: 5
Food: 5
Service: 5
Marion Mofield
Love to got there with kids.Kid-friendliness: Staff always smiling.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
St Greystone
Done with this place. Ordered food for delivery and this is the second time they just cancelled the order. When I finally got through the automated system they had no answer except that's the system for you.
Atmosphere: 1
Food: 1
Service: 1
Amber Sheppard
I have been going here for years as its close by my house however I went there a few weeks ago and that will be the last time I go. This issue is recent as I noticed a change in a lot of staff who were much more mature several months ago to young kids who have no business dealing with customers now. They have kids who don't care and have no respect for customers, who pay their wages, "managing". This is the 3rd time I place my order on the app and the food is not ready within 10 mins of when it says it will be. The worst part is , I arrived 10 mins after the pickup time and they had not even STARTED my order and there was just one person in line ordering and one person making orders. NOT busy! The other staff were playing around laughing and laughed at customers, including myself, who came in for pickup yet their orders weren't even started. It was 4 behind me that encountered the same situation when they came in to pickup and yet we all patiently waited. That didn't matter as the other staff didn't bother to help the line to start the orders that were behind. By the time I got my order, 25 mins past the set pickup time, several walk-ins had already gone through the line and got their orders. So I was better off just walking n and ordering. The online ordering is a joke at this point. Clearly understaffed and incompetent staff who don't understand their bad customer service will cost them business. Worst part is I had already added a tip when I ordered online. Just for some punk kids with an attitude and no respect to laugh in my face. And the customer service thinks giving me a free guac and chips is a "fix". Well my fix is not to go there again. I will drive to the next one, no problem.
Arrived today at 8:10pm got to the front of the line at 8:15 to which I was told there was no vinaigrette available and I was prepared for that however there was little to nothing on the line. Little chicken, no veggies,little rice and 4 bags of chips left. There was no rush or anything but the options on the line were very limited. I’ll be returning because this location is the closest to me but we have to do better. Mind you it was 8:15 and they close at 11pm
Matthew Few
Sent the wrong food. The food was very cold, and they sent the wrong drink. I paid nearly $50 for my order and got an entirely different order. I ordered a coke, two quesodillas with guacamole, sour cream, and beans. They sent some wadded up lettuce and chicken in foil as well as a bowl of cheese and chicken COLD without a fork to even eat it. I'm very displeased. This was my only meal for the next day or so due to work. I'm done with this location.
Food: 1
Service: 1
Trav Jones
Expensive......$25 for a Doble meat bowl. No chip no drink.
Atmosphere: 5
Food: 5
Service: 5
Katie Richards
The commercial is very misleading everything shown not what's on the bowl 4oz. Meat??? That's it!!!
Atmosphere: 4
Food: 1
Service: 2
Jessica Martinez
FOOD POISONING. I had a chicken burrito bowl from Chipotle on Tuesday night, and unfortunately, it led to a distressing experience. Within 10 minutes of consumption, I felt extremely unwell. I experienced severe symptoms of diarrhea, nausea, vomiting, and intense stomach pain that persisted through the night, robbing me of sleep. Even days later, on Thursday night, I'm still feeling the aftermath, unable to eat anything since that fateful meal. This experience has been highly distressing and has significantly affected my well-being. I hope for better attention to food safety and quality control to prevent such incidents in the future.
Ordered a bowl online and it was half full. Stupid employees this is embarrassing, was 90% rice and beans too
Atmosphere: 1
Food: 1
Service: 1
Be careful eating here my boyfriend and I split a bowl before we ate I split the bowl in half & there was hair in my food & the young guy that works here always has a nasty attitude
Atmosphere: 3
Food: 2
Service: 1
Very disappointed. I ordered my food online so I wouldn’t have to wait in line since I was not feeling very good. Well I send my daughter in to pickup the food and she comes back and the food is all wrong. So I go inside and tell them it’s all wrong. They take my bags and start preparing my food took them like 25 minutes. The people in line were moving faster and I’m just there waiting. They finally give me my food, I ordered three bowls. So when I get home two of the bowls look like children’s bowls. I did not check my food there since they got it wrong one time I would think they would want to make it right. I did not get an apology. I will not be going back to this place.
Service: 1
Was there today 04/03/2024 that young man took my order did well, polite & helpful. That lady at register was too busy assisting another employee who looked like was on her break & im standing there waiting to pay & Leave !
Atmosphere: 3
Food: 4
Service: 2
whoever worked on 3/24/2024 night shift needs serious training. horrible customer service. messed up my order twice. Refused to give me a fresh bowl after they missed my steak and lettuce.
Atmosphere: 1
Food: 1
Service: 1
Every single time that I have ordered online they never have my order ready. This place needs better management, the last time I ordered they really messed up my order and they had no urgency to help me out. We need a better location around wallisville area.
My grandson and me love this
Atmosphere: 5
Food: 5
Service: 5
Love to got there with kids.Kid-friendliness: Staff always smiling.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Done with this place. Ordered food for delivery and this is the second time they just cancelled the order. When I finally got through the automated system they had no answer except that's the system for you.
Atmosphere: 1
Food: 1
Service: 1
I have been going here for years as its close by my house however I went there a few weeks ago and that will be the last time I go. This issue is recent as I noticed a change in a lot of staff who were much more mature several months ago to young kids who have no business dealing with customers now. They have kids who don't care and have no respect for customers, who pay their wages, "managing". This is the 3rd time I place my order on the app and the food is not ready within 10 mins of when it says it will be. The worst part is , I arrived 10 mins after the pickup time and they had not even STARTED my order and there was just one person in line ordering and one person making orders. NOT busy! The other staff were playing around laughing and laughed at customers, including myself, who came in for pickup yet their orders weren't even started. It was 4 behind me that encountered the same situation when they came in to pickup and yet we all patiently waited. That didn't matter as the other staff didn't bother to help the line to start the orders that were behind. By the time I got my order, 25 mins past the set pickup time, several walk-ins had already gone through the line and got their orders. So I was better off just walking n and ordering. The online ordering is a joke at this point. Clearly understaffed and incompetent staff who don't understand their bad customer service will cost them business. Worst part is I had already added a tip when I ordered online. Just for some punk kids with an attitude and no respect to laugh in my face. And the customer service thinks giving me a free guac and chips is a "fix". Well my fix is not to go there again. I will drive to the next one, no problem.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Arrived today at 8:10pm got to the front of the line at 8:15 to which I was told there was no vinaigrette available and I was prepared for that however there was little to nothing on the line. Little chicken, no veggies,little rice and 4 bags of chips left. There was no rush or anything but the options on the line were very limited. I’ll be returning because this location is the closest to me but we have to do better. Mind you it was 8:15 and they close at 11pm
Sent the wrong food. The food was very cold, and they sent the wrong drink. I paid nearly $50 for my order and got an entirely different order. I ordered a coke, two quesodillas with guacamole, sour cream, and beans. They sent some wadded up lettuce and chicken in foil as well as a bowl of cheese and chicken COLD without a fork to even eat it. I'm very displeased. This was my only meal for the next day or so due to work. I'm done with this location.
Food: 1
Service: 1
Expensive......$25 for a Doble meat bowl. No chip no drink.
Atmosphere: 5
Food: 5
Service: 5
The commercial is very misleading everything shown not what's on the bowl 4oz. Meat??? That's it!!!
Atmosphere: 4
Food: 1
Service: 2
FOOD POISONING. I had a chicken burrito bowl from Chipotle on Tuesday night, and unfortunately, it led to a distressing experience. Within 10 minutes of consumption, I felt extremely unwell. I experienced severe symptoms of diarrhea, nausea, vomiting, and intense stomach pain that persisted through the night, robbing me of sleep. Even days later, on Thursday night, I'm still feeling the aftermath, unable to eat anything since that fateful meal. This experience has been highly distressing and has significantly affected my well-being. I hope for better attention to food safety and quality control to prevent such incidents in the future.
Atmosphere: 1
Food: 1
Service: 1