Biscuit and eggs not delivered correctly and is a tiny portion for the price. Scrambled eggs are the premade “liquid” type which are low quality. Bacon was undercooked and fatty. Fajita meat tasted like it was from previous day. Overcooked and chewy.Service was slow considering no one was there. Manager checked on us and asked about the order quality, but it was before we ate the food.For the price, doesn’t make sense.Update: Johnny the manager comped a good portion of our check, which was very much appreciated. So one more star for service. Really think they should get together and sort out the quality issues. The reputation is historically very high quality.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Queso, Chips and Salsa, Refried Beans
Jazmin Sanchez
Our experience here was okay food was okay nothing to Rave about they got a couple of our drinks wrong and food just tasted okay would I return no. Although staff was nice.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Fajita Sonora
Steve Wasserman
Service was horrendous.
Janae McDonald
Friendly staff.
Atmosphere: 4
Food: 3
Service: 4
Angel Garcia
Terrible treatment from the waitress
Joseph Watts
Food was prepared perfectly. Service was slower than usual, but that was nice. I dislike how restaurant staff are often picking up plates before you are done eating. Would recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajitas with Chicken & Steak, Queso
Helena Cadotte
Crab enchiladas were so great I almost forgot to take a pic ?
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chips and Salsa
Amos Caballero
Very slow on food delivery, not very busy, wait staff was excellent
Atmosphere: 4
Food: 4
Service: 3
Linda Mello
Lupe’s has the best tortillas! The food was great, and service responsive! We ate on the patio to avoid a loud party indoor, and it was one of our most pleasant meals ever!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fajitas with Chicken & Steak, Queso, Chips and Salsa
Gabriela Herrera
** Thank you for following up on this and looking into this and thanking care of us! This shows that our one time experience was just that one time. Looking forward to visiting Lupe Tortilla in the near future**I don’t normally write reviews but today it was just so disappointing. If taking a few minutes and writing this helps that another family does not experience what we did that is all that matters here! I was excited to take to my family for Brunch, I had the opportunity to go to the Sugar-land location with my sister and loved it. I brag about it to my husband and kids and invited them to brunch this morning, but regret choosing this location. To start host who took us to our table did not greet us literally just made hand gesture for us to follow him. We arrive at the table and we needed more space, we were a party of 7. My husband asked the host if we can join the table beside it he yes but just stood there. My son and daughter proceeded to move the tables and put them together. Which normally you would think the staff would take care of that. We sat, our waiter shows up all serious no greeting nothing super frowned faced like if he was upset that they sat us at his station did not feel welcome at all. He practically tossed the coaster on the table, once done he did finally greeted us with an Hello and took our drink order. That alone just ruin the mood. We place our order. Food came out. My husband and son order the spicy chilaquiles, now they eat spicy food all the time but this dish was extremely spicy to the point of they could not enjoy the dish. It was not enjoyable the waiter saw that both my husband and son put their dish to the side but throughout out the entire time did not offer if they wanted to exchange or anything. It was not until the end when we asked the waiter if their “spicy”was always that extreme he said yes and that it depends on everyone's pallets since they are all different. At this point he now offers if he can exchange but everyone else was done eating and we were just ready to go. The experience was just bad. Service was bad. Note: when the waiter dropped off check at that point we did get a “have a great rest of your day!” Please note that regardless of the bad experience and 2 full dishes not being eaten, we paid bill entirely with a 20% gratuity.
Biscuit and eggs not delivered correctly and is a tiny portion for the price. Scrambled eggs are the premade “liquid” type which are low quality. Bacon was undercooked and fatty. Fajita meat tasted like it was from previous day. Overcooked and chewy.Service was slow considering no one was there. Manager checked on us and asked about the order quality, but it was before we ate the food.For the price, doesn’t make sense.Update: Johnny the manager comped a good portion of our check, which was very much appreciated. So one more star for service. Really think they should get together and sort out the quality issues. The reputation is historically very high quality.
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Queso, Chips and Salsa, Refried Beans
Our experience here was okay food was okay nothing to Rave about they got a couple of our drinks wrong and food just tasted okay would I return no. Although staff was nice.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Fajita Sonora
Service was horrendous.
Friendly staff.
Atmosphere: 4
Food: 3
Service: 4
Terrible treatment from the waitress
Food was prepared perfectly. Service was slower than usual, but that was nice. I dislike how restaurant staff are often picking up plates before you are done eating. Would recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajitas with Chicken & Steak, Queso
Crab enchiladas were so great I almost forgot to take a pic ?
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chips and Salsa
Very slow on food delivery, not very busy, wait staff was excellent
Atmosphere: 4
Food: 4
Service: 3
Lupe’s has the best tortillas! The food was great, and service responsive! We ate on the patio to avoid a loud party indoor, and it was one of our most pleasant meals ever!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fajitas with Chicken & Steak, Queso, Chips and Salsa
** Thank you for following up on this and looking into this and thanking care of us! This shows that our one time experience was just that one time. Looking forward to visiting Lupe Tortilla in the near future**I don’t normally write reviews but today it was just so disappointing. If taking a few minutes and writing this helps that another family does not experience what we did that is all that matters here! I was excited to take to my family for Brunch, I had the opportunity to go to the Sugar-land location with my sister and loved it. I brag about it to my husband and kids and invited them to brunch this morning, but regret choosing this location. To start host who took us to our table did not greet us literally just made hand gesture for us to follow him. We arrive at the table and we needed more space, we were a party of 7. My husband asked the host if we can join the table beside it he yes but just stood there. My son and daughter proceeded to move the tables and put them together. Which normally you would think the staff would take care of that. We sat, our waiter shows up all serious no greeting nothing super frowned faced like if he was upset that they sat us at his station did not feel welcome at all. He practically tossed the coaster on the table, once done he did finally greeted us with an Hello and took our drink order. That alone just ruin the mood. We place our order. Food came out. My husband and son order the spicy chilaquiles, now they eat spicy food all the time but this dish was extremely spicy to the point of they could not enjoy the dish. It was not enjoyable the waiter saw that both my husband and son put their dish to the side but throughout out the entire time did not offer if they wanted to exchange or anything. It was not until the end when we asked the waiter if their “spicy”was always that extreme he said yes and that it depends on everyone's pallets since they are all different. At this point he now offers if he can exchange but everyone else was done eating and we were just ready to go. The experience was just bad. Service was bad. Note: when the waiter dropped off check at that point we did get a “have a great rest of your day!” Please note that regardless of the bad experience and 2 full dishes not being eaten, we paid bill entirely with a 20% gratuity.
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I had not eaten there in years. I can tell you it will be years again, or never! The flavors just weren't there!
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Chips and Salsa
There was hair in our food and me and too many fake Mexicans
Always good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Queso and Chips
Best tacos al carbon.
Atmosphere: 3
Food: 5
Service: 3
Lupe Tortilla is a great place to meet clients for lunch. Wonderful service and a well shaded patio.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Fish Tacos