I have been going to memorial Hermann for two days going through treatments. My aunt and I came in this young lady by the name of Loren greeted us yesterday and she had numerous window customers although she was busy she apologized that they were short staffed but she was right with us. They took care of us with the same enthusiasm she gave her drive thru customers. The sandwiches were delicious made to order will helpful with my aunt that has dementia and she was fantastic! Today we came in again. The food is good made to order. They had a ful staff and Loren greeted us again. Food and atmosphere was nice and the staff and manager really helpful thanks for making us feel welcomed. And although I don’t live in town when I come to the doctor I will stop by and say hello. Thanks again for a job well done. See you soon! Thanks GuysSincerely,A happy customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cup of Soup, Soup, Chicken Pot Pie Soup, Salad, Smoked Ham, Turkey Club
Rita Barraza
Sadly, Potbelly has failed to mantain the quantity/quality ratio. Fron brown avocado to almost not meat and not so fresh lettuce. No value fir my money. Not coming back!
Atmosphere: 2
Food: 2
Service: 1
Ryan Larremore
Great
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Meatball Sub, Italian, Cup of Soup, Soup, Mediterranean, Smoked Ham, A Wreck, Hot Peppers, Turkey Club
Jason Hughes
When the 2 dude bro's are behind the counter you gonna get good food and service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Smoked Ham, Potbelly Whole Pickle
Armando Camacho
Pretty good! Service has always been good as
Atmosphere: 4
Food: 4
Service: 4
Al L.
Not often do I give 5 stars to any place. But this place is truly special. Young students are always very helpful. They work so hard and they test you with respect. A special thanks to Kameron whose birthday is tomorrow. Nice young lady always with a smile. She remembers us every time we come in. She should be the manager of this place!
Bryan W.
Typical Potbelly. Food is really good but the employees park in front of the door instead of farther away, not allowing customers to use the closer parking spaces. Not good.
Blanca Figueroa
I wanted to thank the workers for making our shakes and sandwiches so well. It really hit the spot. We usually do drive thru and have not had any issues with our
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Italian, Soup
Jared Lopez
This location always had below average service. One person who worked at the drive through always got the order wrong. I think she left. But the food is always just ok or bad. Today I ordered the pizza sandwich and it was loaded with mushrooms. “Does a sandwich come with these mushrooms?” I usually don’t mind mushrooms but, again, there were too many and they had a fishy smell and taste. Totally ruined my meal.
Food: 1
Service: 3
trey menchaca
If you have ever been to a properly run Potbelly you will know this is subpar. Gave multiple second chances but have given up on this location.
Potbelly, yes. This location, sad. Staff is just punching the clock. Your sandwich may come with ingredients on the side, like mine.
Carri W.
The girl with the long hair that was working tonight was so rude . I came through the drive through , she was rushing me while I was ordering. I came to the window and she threw my receipt away right after I paid and shut the window without asking me if I wanted it or before I could say a word.When my sandwich finally came we had to ask for the receipt and she angrily grabbed it from the trash all crumbled up and still gave it to us. I won't be coming to this location again for a while now .
Simply Izzy
I go there because my mom and sister enjoy their sandwiches but I just like the macaroni and cheese there which is still not good. But today I went there and asked for mac and they said ok when we ordered and when we pulled up to the window they said our Mac and cheese isn’t a “good tempurate” like wdym it’s not a good temperature and that was my only night to eat out and I didn’t and not going to lie the service sucks and the people serving are so unhappy and miserable and it’s not even like they have extraordinary Mac and cheese it’s watery and liquidy and just disgusting but if you go there get the sandwiches other than that just go to CFA or anywhere else
Erin Taylor
Food is ok. Staff is aloof at best and down right rude other times. My last interaction in the drive thru was not worth the food or money spent. At this point, I'll take my business elsewhere.
Atmosphere: 2
Food: 3
Service: 2
Krista Neal
Very delicious food, friendly staff, clean restaurant, and great atmosphere.Parking: Open parking lot, freeWheelchair accessibility: Wheelchair accessible.
I have been going to memorial Hermann for two days going through treatments. My aunt and I came in this young lady by the name of Loren greeted us yesterday and she had numerous window customers although she was busy she apologized that they were short staffed but she was right with us. They took care of us with the same enthusiasm she gave her drive thru customers. The sandwiches were delicious made to order will helpful with my aunt that has dementia and she was fantastic! Today we came in again. The food is good made to order. They had a ful staff and Loren greeted us again. Food and atmosphere was nice and the staff and manager really helpful thanks for making us feel welcomed. And although I don’t live in town when I come to the doctor I will stop by and say hello. Thanks again for a job well done. See you soon! Thanks GuysSincerely,A happy customer
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cup of Soup, Soup, Chicken Pot Pie Soup, Salad, Smoked Ham, Turkey Club
Sadly, Potbelly has failed to mantain the quantity/quality ratio. Fron brown avocado to almost not meat and not so fresh lettuce. No value fir my money. Not coming back!
Atmosphere: 2
Food: 2
Service: 1
Great
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Meatball Sub, Italian, Cup of Soup, Soup, Mediterranean, Smoked Ham, A Wreck, Hot Peppers, Turkey Club
When the 2 dude bro's are behind the counter you gonna get good food and service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Smoked Ham, Potbelly Whole Pickle
Pretty good! Service has always been good as
Atmosphere: 4
Food: 4
Service: 4
Not often do I give 5 stars to any place. But this place is truly special. Young students are always very helpful. They work so hard and they test you with respect. A special thanks to Kameron whose birthday is tomorrow. Nice young lady always with a smile. She remembers us every time we come in. She should be the manager of this place!
Typical Potbelly. Food is really good but the employees park in front of the door instead of farther away, not allowing customers to use the closer parking spaces. Not good.
I wanted to thank the workers for making our shakes and sandwiches so well. It really hit the spot. We usually do drive thru and have not had any issues with our
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Italian, Soup
This location always had below average service. One person who worked at the drive through always got the order wrong. I think she left. But the food is always just ok or bad. Today I ordered the pizza sandwich and it was loaded with mushrooms. “Does a sandwich come with these mushrooms?” I usually don’t mind mushrooms but, again, there were too many and they had a fishy smell and taste. Totally ruined my meal.
Food: 1
Service: 3
If you have ever been to a properly run Potbelly you will know this is subpar. Gave multiple second chances but have given up on this location.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Potbelly, yes. This location, sad. Staff is just punching the clock. Your sandwich may come with ingredients on the side, like mine.
The girl with the long hair that was working tonight was so rude . I came through the drive through , she was rushing me while I was ordering. I came to the window and she threw my receipt away right after I paid and shut the window without asking me if I wanted it or before I could say a word.When my sandwich finally came we had to ask for the receipt and she angrily grabbed it from the trash all crumbled up and still gave it to us. I won't be coming to this location again for a while now .
I go there because my mom and sister enjoy their sandwiches but I just like the macaroni and cheese there which is still not good. But today I went there and asked for mac and they said ok when we ordered and when we pulled up to the window they said our Mac and cheese isn’t a “good tempurate” like wdym it’s not a good temperature and that was my only night to eat out and I didn’t and not going to lie the service sucks and the people serving are so unhappy and miserable and it’s not even like they have extraordinary Mac and cheese it’s watery and liquidy and just disgusting but if you go there get the sandwiches other than that just go to CFA or anywhere else
Food is ok. Staff is aloof at best and down right rude other times. My last interaction in the drive thru was not worth the food or money spent. At this point, I'll take my business elsewhere.
Atmosphere: 2
Food: 3
Service: 2
Very delicious food, friendly staff, clean restaurant, and great atmosphere.Parking: Open parking lot, freeWheelchair accessibility: Wheelchair accessible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soup