Went through drive thru and was told to park. Waited 35 minutes before going inside with receipt to get my food. I was then accused of already being given the food and trying to get it a second time. They made me write down my number on the receipt for some reason which I've never seen before. I also had to try very hard to get anyone's attention because they kept ignoring me. Finally got my food after another 15 minutes.
Delora S.
Customer service is bad! I was treated poorly. I am so very disappointed in the way I was treated..
Juli B.
Nearly every time I go to this McDonalds there a problem, but today prompted me to write this review. I frequently purchase curbside. I find it easier than the hassle of trying to communicate. I placed my usual order and pulled into curbside. I waited a full 15 minutes before I entered the building. I walked in and my order was sitting on the counter, just sitting there. The food was essentially ice cold. The French fries tasted like they had been cooked in old oil. I understand it's fast food, but I feel this is just negligent. The drive thru wasn't busy. There was absolutely no reason for the order to not come to my car.
Nathan J.
This place stole my money! I placed an order through the app and went to pick up my order and was told that I did not have a code for the drive through, I then looked at my phone and saw that the order was placed for counter pick up. I said OK, I will go inside to pick it up. My problem is that although it was only 9:50 and the sign on the door says that the dining room closes at 10:00 the door was locked. There were several employees cleaning the restaurant including one mopping the floor about 10 feet from the door. The employees ignored my knocking and I even caught one laughing. If the restaurant will not give me my food through the drive thru and will not open the door during business hours combined with the fact that there is no way to get a refund on the app I can only conclude that the restaurant are unethical thieves.
Meris R.
Worst McDonald's in the area. I waited 10 minutes for my order that they just skipped over. I waited an extra 5 minutes for someone to acknowledge me at the counter. The manager just looked at me and didn't care nor acknowledge me at all. Ruined my meal. Fix yourselves and do better. You don't have to hate your job, just do it.
Breanna W.
Worst experience I've ever had here. We got handed 3 orders and each order was WRONG. Had us pull off to the side to get order and it was still wrong after waiting 25 min then waited another 15 min before they came and gave us another WRONG order. We had to pull back into the drive through and wait in line to speak to someone about getting our order wrong twice. They AGAIN have us pull off to the side and we wait another 15 min to get our order and ITS STILL WRONG. Had to get out and go inside the manager never helped us and no one cared or seem bothered that we were there for 45 min and had so much trouble to get a simple meal.
Reyna C.
Everything sucks about this place, service, food. They forgot about my food after they told me the wait at the next window. This place shouldn't even be open. Or at least replace all the staff
Eduardo E.
I ordered the ten-nugget meal, however only six nuggets were in the ten-nugget box. The food took 25 minutes to be served. Another customer near me complained that his fries were cold.
Rachele F.
This McDonald's is the worst I have ever visited. I will not go back again. Very slow service, employees are terrible. I went thru the drive thru and neither said hi or thank you. They didn't give me my receipt and I had to ask for napkins. He didn't say one word during the entire exchange. If possible I would give it no stars.
Lena M.
Worst place Sausage Mcmuffinever whether drive thru or going in. No one speaks to you. The cashier probably about 16 or who knows could even be 25 because even people who are as old as 30 or more still act like that they can't speak or are rude. I place my order and he just stands there looking lost and slow behind his mask. Remember there is no hello or can I take your order. So I place my order and it rings up to 1.29. I told him that I didn't know that a sausage egg with cheese McMuffin costs 1.29. He then says for the first time speaking - mind you I thought he was mute. He says you didn't order that and I said I did, I said if you would speak to people and repeat the order back you would have known that that is what I ordered. He then rings up the order again without saying what he is doing I guess we back on mute. I guess I am supposed to assume or guess that he is either refunding or adding the extra costs for actual order I originally placed. He then just looks at me like Zombie. I then asked what is going on is this a refund or a difference in the costs? Well I guess I shouldn't have asked him that question he then turns away from the register throws his hands up in the air and talks to his mgr. She comes over and rings up the order. Again I have no idea as to what is going on but yet being told to put my card back in for the third time. At this point I was done told her to refund me my 1.29. Customer Service: Greet and or Acknowledge, repeat my order, tell me what the cost is instead of standing on mute looking lost behind your mask. Third apologize for your error. I see why people snap I really do. I won't be going back and I don't expect a response from mgmt because nowadays people really don't care anyway it's onto the next.
Today's visit was disappointing. We were rudely informed that the dining area was out of limits. Employee, who wasn't wearing uniform looked at us in a confrontational way. We were shocked first then realized she was serious. The employee who took our order didn't inform us that dining area was closed. So disappointed in their service....
Robert K.
If a negative star was possible, that would be my rating. The two burgers i ordered were RAW in the middle and the frys were cold.
Ozzy M.
When you have a valid offer on app honor it latina lady manager says it no work just to think oh they are going to say okay and pay full price like no we are not all simps for your company. She took forever to mark it down I told her to get me what the offer says I did not care that there were 50 cars behind me. Do your job.
Joseph F.
I've probably been to this McDonalds location 1000 times (don't judge me, somehow I'm still skinny), and honestly don't think they've ever messed up my order even one time. Clean, quick, friendly... all-around top notch.
Jeff W.
Poor quality at high noon. During busiest times, the food should be at the freshest. Burger seemed like it was sitting on the shelf for a half hour and fries were barely warm. I've only recently considered McDonald's anything more than a last choice as their burgers seem much fresher now. Not here!!
Went through drive thru and was told to park. Waited 35 minutes before going inside with receipt to get my food. I was then accused of already being given the food and trying to get it a second time. They made me write down my number on the receipt for some reason which I've never seen before. I also had to try very hard to get anyone's attention because they kept ignoring me. Finally got my food after another 15 minutes.
Customer service is bad! I was treated poorly. I am so very disappointed in the way I was treated..
Nearly every time I go to this McDonalds there a problem, but today prompted me to write this review. I frequently purchase curbside. I find it easier than the hassle of trying to communicate. I placed my usual order and pulled into curbside. I waited a full 15 minutes before I entered the building. I walked in and my order was sitting on the counter, just sitting there. The food was essentially ice cold. The French fries tasted like they had been cooked in old oil. I understand it's fast food, but I feel this is just negligent. The drive thru wasn't busy. There was absolutely no reason for the order to not come to my car.
This place stole my money! I placed an order through the app and went to pick up my order and was told that I did not have a code for the drive through, I then looked at my phone and saw that the order was placed for counter pick up. I said OK, I will go inside to pick it up. My problem is that although it was only 9:50 and the sign on the door says that the dining room closes at 10:00 the door was locked. There were several employees cleaning the restaurant including one mopping the floor about 10 feet from the door. The employees ignored my knocking and I even caught one laughing. If the restaurant will not give me my food through the drive thru and will not open the door during business hours combined with the fact that there is no way to get a refund on the app I can only conclude that the restaurant are unethical thieves.
Worst McDonald's in the area. I waited 10 minutes for my order that they just skipped over. I waited an extra 5 minutes for someone to acknowledge me at the counter. The manager just looked at me and didn't care nor acknowledge me at all. Ruined my meal. Fix yourselves and do better. You don't have to hate your job, just do it.
Worst experience I've ever had here. We got handed 3 orders and each order was WRONG. Had us pull off to the side to get order and it was still wrong after waiting 25 min then waited another 15 min before they came and gave us another WRONG order. We had to pull back into the drive through and wait in line to speak to someone about getting our order wrong twice. They AGAIN have us pull off to the side and we wait another 15 min to get our order and ITS STILL WRONG. Had to get out and go inside the manager never helped us and no one cared or seem bothered that we were there for 45 min and had so much trouble to get a simple meal.
Everything sucks about this place, service, food. They forgot about my food after they told me the wait at the next window. This place shouldn't even be open. Or at least replace all the staff
I ordered the ten-nugget meal, however only six nuggets were in the ten-nugget box. The food took 25 minutes to be served. Another customer near me complained that his fries were cold.
This McDonald's is the worst I have ever visited. I will not go back again. Very slow service, employees are terrible. I went thru the drive thru and neither said hi or thank you. They didn't give me my receipt and I had to ask for napkins. He didn't say one word during the entire exchange. If possible I would give it no stars.
Worst place Sausage Mcmuffinever whether drive thru or going in. No one speaks to you. The cashier probably about 16 or who knows could even be 25 because even people who are as old as 30 or more still act like that they can't speak or are rude. I place my order and he just stands there looking lost and slow behind his mask. Remember there is no hello or can I take your order. So I place my order and it rings up to 1.29. I told him that I didn't know that a sausage egg with cheese McMuffin costs 1.29. He then says for the first time speaking - mind you I thought he was mute. He says you didn't order that and I said I did, I said if you would speak to people and repeat the order back you would have known that that is what I ordered. He then rings up the order again without saying what he is doing I guess we back on mute. I guess I am supposed to assume or guess that he is either refunding or adding the extra costs for actual order I originally placed. He then just looks at me like Zombie. I then asked what is going on is this a refund or a difference in the costs? Well I guess I shouldn't have asked him that question he then turns away from the register throws his hands up in the air and talks to his mgr. She comes over and rings up the order. Again I have no idea as to what is going on but yet being told to put my card back in for the third time. At this point I was done told her to refund me my 1.29. Customer Service: Greet and or Acknowledge, repeat my order, tell me what the cost is instead of standing on mute looking lost behind your mask. Third apologize for your error. I see why people snap I really do. I won't be going back and I don't expect a response from mgmt because nowadays people really don't care anyway it's onto the next.
Restaurantji Recommends
Today's visit was disappointing. We were rudely informed that the dining area was out of limits. Employee, who wasn't wearing uniform looked at us in a confrontational way. We were shocked first then realized she was serious. The employee who took our order didn't inform us that dining area was closed. So disappointed in their service....
If a negative star was possible, that would be my rating. The two burgers i ordered were RAW in the middle and the frys were cold.
When you have a valid offer on app honor it latina lady manager says it no work just to think oh they are going to say okay and pay full price like no we are not all simps for your company. She took forever to mark it down I told her to get me what the offer says I did not care that there were 50 cars behind me. Do your job.
I've probably been to this McDonalds location 1000 times (don't judge me, somehow I'm still skinny), and honestly don't think they've ever messed up my order even one time. Clean, quick, friendly... all-around top notch.
Poor quality at high noon. During busiest times, the food should be at the freshest. Burger seemed like it was sitting on the shelf for a half hour and fries were barely warm. I've only recently considered McDonald's anything more than a last choice as their burgers seem much fresher now. Not here!!