Great burgers and fries. Inside is kind of boring. Everything is bright white.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger with Fries, Regular Size Fries Lol, Bacon Burger, Hamburger
Kenneth R Thompson Jr
Allways great never fails me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger with Fries, Little Cheeseburger, Grilled Cheese Sandwich, Little Bacon Cheeseburger, Grilled Cheese, Regular Cajun Fries, Five Guys Style
Sharon Swayzer
On 12/09/2023 at 5:31 PM, I decided to visit the Five Guys restaurant store near HEB in atascocita, Texas. Prior to my arrival, I made numerous attempts to place an order over the phone, but unfortunately, no one answered. Upon reaching the restaurant, I proceeded to place my order and took theto inquire about the phone situation with the cashier. To my surprise, she abruptly claimed that thephone was indeed working fine for taking orders. Skeptical, I asked for the phone number, as I had doubts about its functionality since I couldn't reach them earlier. She insisted that it was working without any issues.I proceeded to order my two burgers, and while they were being prepared, I witnessed a rather unsettling incident. The cashier, after removing her gloves, went to the back, put on a fresh pair of gloves, and began handling my bread with fingers, almost as if she were playing the piano. This behavior shocked me, and I approached a gentleman in the same area, requesting that he discard the fondle bread and prepare a fresh one. Although he pretended to replace one set of buns, I observed that he didn't actually do so.Feeling concerned about the hygiene of my food, I politely asked the cashier not to proceed with making my sandwiches due to her improper handling. In response, she approached me with an attitude, asking what my problem was. I calmly explained that her actions were rude and unacceptable, especially considering the way she had treated my food. Her denial of being rude only worsened the situation. This incident marked the worst customer service experience I have had in a very long time.When I approached the gentleman in the back to inquire about the cashier's name, he provided me with a fake name, which contradicted the initials I found on the register, "AM." This discovery was quite disturbing, as Five Guys was the only burger place I trusted and frequented. Unfortunately, due to the disrespectful and careless behavior of their employees, I can no longer consider them as my go-to burger joint.Normally, I would let such incidents slide and contact the manager, but this time, I felt compelled to reach out to customer service. However, the magnitude of this incident is something that cannot be easily overlooked or recovered from. I sincerely hope that Five Guys reevaluates their hiring process and finds better ways to prioritize customer satisfaction. As a result of this experience, they have lost a loyal customer in both myself and my husband.
Atmosphere: 1
Food: 1
Service: 1
Sharon S.
On 12/09/2023 at 5:31 PM, I decided to visit the Five Guys restaurant in atascocita, Texas. Prior to my arrival, I made numerous attempts to place an order over the phone, but unfortunately, no one answered. Upon reaching the restaurant, I proceeded to place my order and took the to inquire about the phone situation with the cashier. To my surprise, she abruptly claimed that the phone was indeed working fine for taking orders. Skeptical, I asked for the phone number, as I had doubts about its functionality since I couldn't reach them earlier. She insisted that it was working without any issues. I proceeded to order my two burgers, and while they were being prepared, I witnessed a rather unsettling incident. The cashier, after removing her gloves, went to the back, put on a fresh pair of gloves, and began handling my bread with fingers, almost as if she were playing the piano. This behavior shocked me, and I approached a gentleman in the same area, requesting that he discard the fondle bread and prepare a fresh one. Although he pretended to replace one set of buns, I observed that he didn't actually do so. Feeling concerned about the hygiene of my food, I politely asked the cashier not to proceed with making my sandwiches due to her improper handling. In response, she approached me with an attitude, asking what my problem was. I calmly explained that her actions were rude and unacceptable, especially considering the way she had treated my food. Her denial of being rude only worsened the situation. This incident marked the worst customer service experience I have had in a very long time. When I approached the gentleman in the back to inquire about the cashier's name, he provided me with a fake name, which contradicted the initials I found on the register, "AM." This discovery was quite disturbing, as Five Guys was the only burger place I trusted and frequented. Unfortunately, due to the disrespectful and careless behavior of their employees, I can no longer consider them as my go-to burger joint. Normally, I would let such incidents slide and contact the manager, but this time, I felt compelled to reach out to customer service. However, the magnitude of this incident is something that cannot be easily overlooked or recovered from. I sincerely hope that Five Guys reevaluates their hiring process and finds better ways to prioritize customer satisfaction. As a result of this experience, they have lost a loyal customer in both myself and my husband.
Myron Robbins
That in Houston every hamburger place is inferior to Hippo
Atmosphere: 2
Food: 2
Service: 2
Teresa Dudley
So I wanna compliment the guys at this location they are great. They had a great attitude even though it was towards the end of the night and I appreciate that. With all that being said be prepared to PAY at this place. I was shocked that 2 burgers 2 fries 2 shakes $50! I was blown away at my total. The food is pretty good I just don't think this will be a regular spot for us.
Atmosphere: 3
Food: 4
Service: 5
Soufiane Tabs
I'm a business owner of zen pro air conditioning and heating I had a chance to eat here I was working close by and it wad amazing
BrandiMichelle Prater
Very generic. Little hamburger and little drink for $11. Can access wifi from next door.
Atmosphere: 2
Food: 3
Service: 1
S W.
Love the burgers. Love the dogs. The peanuts and the sweet tea. And the service that is all I have to say!
D P
Definitely one of the worst burgers I’ve ever had. No joke taste identical to a Burger King burger for 3x the price. $12 for a regular size single patty burger that doesn’t have any unique flavor or let alone much flavor at all. Solid 2/10. Fries were overly salted to where I had to hand scrape the salt off. Super disappointing because I had been wanting to try them for a while. Didn’t even have it in me to finish the burger. Homemade grilled burgers are better than this place. I rather have a McDonald’s dollar menu cheeseburger than this place. I felt like I was eating from a hospital cafeteria every time I took a bite. I rather buy 3 little ceasers pizza for the same price I paid here for a burger and small fry. I rather starve then be forced to eat another one of these burgers. This burger was so bad it made me consider becoming vegan. I feel like they gaslit me with all their “award winning” signs leaving me to believe I was about to experience the best burger of my life. I was manipulated and tricked. They are liars! I’m considering pressing charges as I have fell victim to 5 guys and their manipulative marketing!
Definitely one of the worst burgers I’ve ever had. No joke taste identical to a Burger King burger for 3x the price. $12 for a regular size single patty burger that doesn’t have any unique flavor or let alone much flavor at all. Solid 2/10. Fries were overly salted to where I had to hand scrape the salt off. Super disappointing because I had been wanting to try them for a while. Didn’t even have it in me to finish the burger. Homemade grilled burgers are better than this place. I rather have a McDonald’s dollar menu cheeseburger than this place. I felt like I was eating from a hospital cafeteria every time I took a bite. I rather buy 3 little ceasers pizza for the same price I paid here for a burger and small fry. I rather starve then be forced to eat another one of these burgers. This burger was so bad it made me consider becoming vegan. I feel like they gaslit me with all their “award winning” signs leaving me to believe I was about to experience the best burger of my life. I was manipulated and tricked. They are liars! I’m considering pressing charges as I have fell victim to 5 guys and their manipulative marketing!
Atmosphere: 2
Food: 1
Service: 3
Anthony Rodriguez
Five Guys already has a reputation for their good burgers. This location steps it up a notch for their amazing service. They are friendly, outgoing and fast. They make you feel welcome right away. The restaurant is alert super spotless as well. So if you want a great atmosphere and burger that’s just right and not too greasy this is the place.
Atmosphere: 5
Food: 5
Service: 5
T C
Wanna pay $22 for a burger and fries? This is your place. How do these still exist?
Atmosphere: 2
Food: 3
Service: 5
Kenneth Underwood
Food was Ok. Price a tad higher for a burger then what it should be in my eyes.
Great burgers and fries. Inside is kind of boring. Everything is bright white.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger with Fries, Regular Size Fries Lol, Bacon Burger, Hamburger
Allways great never fails me
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Little Bacon Cheeseburger with Fries, Little Cheeseburger, Grilled Cheese Sandwich, Little Bacon Cheeseburger, Grilled Cheese, Regular Cajun Fries, Five Guys Style
On 12/09/2023 at 5:31 PM, I decided to visit the Five Guys restaurant store near HEB in atascocita, Texas. Prior to my arrival, I made numerous attempts to place an order over the phone, but unfortunately, no one answered. Upon reaching the restaurant, I proceeded to place my order and took theto inquire about the phone situation with the cashier. To my surprise, she abruptly claimed that thephone was indeed working fine for taking orders. Skeptical, I asked for the phone number, as I had doubts about its functionality since I couldn't reach them earlier. She insisted that it was working without any issues.I proceeded to order my two burgers, and while they were being prepared, I witnessed a rather unsettling incident. The cashier, after removing her gloves, went to the back, put on a fresh pair of gloves, and began handling my bread with fingers, almost as if she were playing the piano. This behavior shocked me, and I approached a gentleman in the same area, requesting that he discard the fondle bread and prepare a fresh one. Although he pretended to replace one set of buns, I observed that he didn't actually do so.Feeling concerned about the hygiene of my food, I politely asked the cashier not to proceed with making my sandwiches due to her improper handling. In response, she approached me with an attitude, asking what my problem was. I calmly explained that her actions were rude and unacceptable, especially considering the way she had treated my food. Her denial of being rude only worsened the situation. This incident marked the worst customer service experience I have had in a very long time.When I approached the gentleman in the back to inquire about the cashier's name, he provided me with a fake name, which contradicted the initials I found on the register, "AM." This discovery was quite disturbing, as Five Guys was the only burger place I trusted and frequented. Unfortunately, due to the disrespectful and careless behavior of their employees, I can no longer consider them as my go-to burger joint.Normally, I would let such incidents slide and contact the manager, but this time, I felt compelled to reach out to customer service. However, the magnitude of this incident is something that cannot be easily overlooked or recovered from. I sincerely hope that Five Guys reevaluates their hiring process and finds better ways to prioritize customer satisfaction. As a result of this experience, they have lost a loyal customer in both myself and my husband.
Atmosphere: 1
Food: 1
Service: 1
On 12/09/2023 at 5:31 PM, I decided to visit the Five Guys restaurant in atascocita, Texas. Prior to my arrival, I made numerous attempts to place an order over the phone, but unfortunately, no one answered. Upon reaching the restaurant, I proceeded to place my order and took the to inquire about the phone situation with the cashier. To my surprise, she abruptly claimed that the phone was indeed working fine for taking orders. Skeptical, I asked for the phone number, as I had doubts about its functionality since I couldn't reach them earlier. She insisted that it was working without any issues. I proceeded to order my two burgers, and while they were being prepared, I witnessed a rather unsettling incident. The cashier, after removing her gloves, went to the back, put on a fresh pair of gloves, and began handling my bread with fingers, almost as if she were playing the piano. This behavior shocked me, and I approached a gentleman in the same area, requesting that he discard the fondle bread and prepare a fresh one. Although he pretended to replace one set of buns, I observed that he didn't actually do so. Feeling concerned about the hygiene of my food, I politely asked the cashier not to proceed with making my sandwiches due to her improper handling. In response, she approached me with an attitude, asking what my problem was. I calmly explained that her actions were rude and unacceptable, especially considering the way she had treated my food. Her denial of being rude only worsened the situation. This incident marked the worst customer service experience I have had in a very long time. When I approached the gentleman in the back to inquire about the cashier's name, he provided me with a fake name, which contradicted the initials I found on the register, "AM." This discovery was quite disturbing, as Five Guys was the only burger place I trusted and frequented. Unfortunately, due to the disrespectful and careless behavior of their employees, I can no longer consider them as my go-to burger joint. Normally, I would let such incidents slide and contact the manager, but this time, I felt compelled to reach out to customer service. However, the magnitude of this incident is something that cannot be easily overlooked or recovered from. I sincerely hope that Five Guys reevaluates their hiring process and finds better ways to prioritize customer satisfaction. As a result of this experience, they have lost a loyal customer in both myself and my husband.
That in Houston every hamburger place is inferior to Hippo
Atmosphere: 2
Food: 2
Service: 2
So I wanna compliment the guys at this location they are great. They had a great attitude even though it was towards the end of the night and I appreciate that. With all that being said be prepared to PAY at this place. I was shocked that 2 burgers 2 fries 2 shakes $50! I was blown away at my total. The food is pretty good I just don't think this will be a regular spot for us.
Atmosphere: 3
Food: 4
Service: 5
I'm a business owner of zen pro air conditioning and heating I had a chance to eat here I was working close by and it wad amazing
Very generic. Little hamburger and little drink for $11. Can access wifi from next door.
Atmosphere: 2
Food: 3
Service: 1
Love the burgers. Love the dogs. The peanuts and the sweet tea. And the service that is all I have to say!
Definitely one of the worst burgers I’ve ever had. No joke taste identical to a Burger King burger for 3x the price. $12 for a regular size single patty burger that doesn’t have any unique flavor or let alone much flavor at all. Solid 2/10. Fries were overly salted to where I had to hand scrape the salt off. Super disappointing because I had been wanting to try them for a while. Didn’t even have it in me to finish the burger. Homemade grilled burgers are better than this place. I rather have a McDonald’s dollar menu cheeseburger than this place. I felt like I was eating from a hospital cafeteria every time I took a bite. I rather buy 3 little ceasers pizza for the same price I paid here for a burger and small fry. I rather starve then be forced to eat another one of these burgers. This burger was so bad it made me consider becoming vegan. I feel like they gaslit me with all their “award winning” signs leaving me to believe I was about to experience the best burger of my life. I was manipulated and tricked. They are liars! I’m considering pressing charges as I have fell victim to 5 guys and their manipulative marketing!
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Definitely one of the worst burgers I’ve ever had. No joke taste identical to a Burger King burger for 3x the price. $12 for a regular size single patty burger that doesn’t have any unique flavor or let alone much flavor at all. Solid 2/10. Fries were overly salted to where I had to hand scrape the salt off. Super disappointing because I had been wanting to try them for a while. Didn’t even have it in me to finish the burger. Homemade grilled burgers are better than this place. I rather have a McDonald’s dollar menu cheeseburger than this place. I felt like I was eating from a hospital cafeteria every time I took a bite. I rather buy 3 little ceasers pizza for the same price I paid here for a burger and small fry. I rather starve then be forced to eat another one of these burgers. This burger was so bad it made me consider becoming vegan. I feel like they gaslit me with all their “award winning” signs leaving me to believe I was about to experience the best burger of my life. I was manipulated and tricked. They are liars! I’m considering pressing charges as I have fell victim to 5 guys and their manipulative marketing!
Atmosphere: 2
Food: 1
Service: 3
Five Guys already has a reputation for their good burgers. This location steps it up a notch for their amazing service. They are friendly, outgoing and fast. They make you feel welcome right away. The restaurant is alert super spotless as well. So if you want a great atmosphere and burger that’s just right and not too greasy this is the place.
Atmosphere: 5
Food: 5
Service: 5
Wanna pay $22 for a burger and fries? This is your place. How do these still exist?
Atmosphere: 2
Food: 3
Service: 5
Food was Ok. Price a tad higher for a burger then what it should be in my eyes.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hamburger
Great fries and burgers a lil pricey but worth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Regular Size Fries Lol, Hamburger