Ordered a cheese pizza and it was burnt. The 2 other pizzas were ok but the crust on both tasted like they were old (not freshly made for MY order).This has never happened before when ordering with this location BUT after this experience, especially since these were simple orders, I will not be ordering from here again. Hopefully the other locations will do better.
Atmosphere: 1
Food: 1
Service: 1
Henry Diaz
Terrible, you have to wait an hour for a single pizza.
Elexis Soto
My food arrived arrived late and was cold and hard.
Food: 1
Service: 1
Stephen Grimm
Placed a order online for delivery even tipping a driver before hand. I called the store to make sure that it was a delivery and to confirm my address because the website only listed my zip code. I was told on the phone that yes they had the address. I then waited over 40 minutes before calling the store. I was told that they had my order in the system as a carryout. I aske them if it was a carry out why did they ask for a tip? they said it goes to the cooks. I then stated that I called earlier and asked to make the order was correct. They said it was my fault that I placed the order wrong. I then asked them to refund my order which the person rudely said that they would and they then hung up on me. I would not order from this place ever again, the service is rude and they blame you if something is messed up. there are far better places to order from like Dominoes or Marcos.
Atmosphere: 1
Food: 1
Service: 1
Abdul Hussain
Not a good experience.had pasta and pizza both were bad and had no taste ,and pasta had some liquid coming out. Threw all of it... Bad bad bad bad experience....
Atmosphere: 1
Food: 1
Service: 1
RealTurkMoney
Worst Pizza Hut in Houston! Sorry customer service and rude manager who refused to give her name. Had a 30.00 credit for a cold pizza but they refuse to honor it. When I asked her name she stormed off. Other employees who have no backbone wouldn’t give it either. Don’t go here
Felicia Galvan
This store ran out of the Monserella sticks and did not include in my delivery even though I paid for them. I called to tell them I was missing an item. They promised to send the item then called me to notify that they ran out of the Monserella stick. They offered me credit. But called me to tell me they ran out of the item I really wanted. I guess they tried. Hope the credit does show up upon the next order.$15.
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
Wil Rey
One of the worst Pizza Hut locations I’ve dealt with every time place an order online for pickup is never ready have to wait another 10-15min last order was given to random customer by mistake and when spoke to manager Tina was very rude didn’t even apologize was very unprofessional will probably never order from that
Service: 1
Teresa Herrera
Great food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Meat Pizza
Teresa Bell
Cashier could not break my $100 bill. He suggested me to go get change and come back. No time for that!
the worst bad service I just waited for more than an hour for some mels the worst in
Atmosphere: 1
Service: 1
Beyonce S.
So rude the delivery lady didn't lock on my door bc my door bell is broke. I called up there seeing if I need to place another order, the lady that answered the phone barely answered any of my questions and the delivery lady was in the background yelling about me not answering the door. Talk about making me depressed when I gave them another shot from dropping my pizza on the floor. I seen broom sticks at the bottom of my pizza. The dirtiest place ever w the nastiest attitude people
Lynette Reid
The food was great and not too greasy and the delivery person was polite and respectful.
HAD HAIR IN MY FOOD.. MANAGER WAS RUDE AND CASHIER VERY NOCHALANT NOT EMPATHETIC AT ALL ASKED FOR MT MONEY BACK AND WAS REFUSED DONT EAT HERE CLEARLY THEY ARE UNSANITARY. MY BREAD WAS UNDONE AND THEY DIDNT EVEN CUT
Atmosphere: 1
Food: 1
Service: 1
Leeann T
The pizza from this pizza hut is absolutely amazing. The chicken Alfredo pasta is the best I've ever eaten. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Oven-Baked Cheesy Alfredo Pasta
Ordered a cheese pizza and it was burnt. The 2 other pizzas were ok but the crust on both tasted like they were old (not freshly made for MY order).This has never happened before when ordering with this location BUT after this experience, especially since these were simple orders, I will not be ordering from here again. Hopefully the other locations will do better.
Atmosphere: 1
Food: 1
Service: 1
Terrible, you have to wait an hour for a single pizza.
My food arrived arrived late and was cold and hard.
Food: 1
Service: 1
Placed a order online for delivery even tipping a driver before hand. I called the store to make sure that it was a delivery and to confirm my address because the website only listed my zip code. I was told on the phone that yes they had the address. I then waited over 40 minutes before calling the store. I was told that they had my order in the system as a carryout. I aske them if it was a carry out why did they ask for a tip? they said it goes to the cooks. I then stated that I called earlier and asked to make the order was correct. They said it was my fault that I placed the order wrong. I then asked them to refund my order which the person rudely said that they would and they then hung up on me. I would not order from this place ever again, the service is rude and they blame you if something is messed up. there are far better places to order from like Dominoes or Marcos.
Atmosphere: 1
Food: 1
Service: 1
Not a good experience.had pasta and pizza both were bad and had no taste ,and pasta had some liquid coming out. Threw all of it... Bad bad bad bad experience....
Atmosphere: 1
Food: 1
Service: 1
Worst Pizza Hut in Houston! Sorry customer service and rude manager who refused to give her name. Had a 30.00 credit for a cold pizza but they refuse to honor it. When I asked her name she stormed off. Other employees who have no backbone wouldn’t give it either. Don’t go here
This store ran out of the Monserella sticks and did not include in my delivery even though I paid for them. I called to tell them I was missing an item. They promised to send the item then called me to notify that they ran out of the Monserella stick. They offered me credit. But called me to tell me they ran out of the item I really wanted. I guess they tried. Hope the credit does show up upon the next order.$15.
Food: 4
Service: 3
Recommended dishes: Pepperoni Pizza
One of the worst Pizza Hut locations I’ve dealt with every time place an order online for pickup is never ready have to wait another 10-15min last order was given to random customer by mistake and when spoke to manager Tina was very rude didn’t even apologize was very unprofessional will probably never order from that
Service: 1
Great food and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Meat Pizza
Cashier could not break my $100 bill. He suggested me to go get change and come back. No time for that!
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
the worst bad service I just waited for more than an hour for some mels the worst in
Atmosphere: 1
Service: 1
So rude the delivery lady didn't lock on my door bc my door bell is broke. I called up there seeing if I need to place another order, the lady that answered the phone barely answered any of my questions and the delivery lady was in the background yelling about me not answering the door. Talk about making me depressed when I gave them another shot from dropping my pizza on the floor. I seen broom sticks at the bottom of my pizza. The dirtiest place ever w the nastiest attitude people
The food was great and not too greasy and the delivery person was polite and respectful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Cheez-It Pizza, Cheese Sticks, Meat Pizza
HAD HAIR IN MY FOOD.. MANAGER WAS RUDE AND CASHIER VERY NOCHALANT NOT EMPATHETIC AT ALL ASKED FOR MT MONEY BACK AND WAS REFUSED DONT EAT HERE CLEARLY THEY ARE UNSANITARY. MY BREAD WAS UNDONE AND THEY DIDNT EVEN CUT
Atmosphere: 1
Food: 1
Service: 1
The pizza from this pizza hut is absolutely amazing. The chicken Alfredo pasta is the best I've ever eaten. Thank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Oven-Baked Cheesy Alfredo Pasta