Rude customer service the girl messed up my donut order and didn’t even apologize just handed me the donuts and shut the window. She has helped me before and has always had an attitude. Maybe customer service isn’t the right fit for her.Although the other girl with the glasses and accent maybe Persian ? Is super sweet I usually like to order my donuts from her.
Atmosphere: 2
Food: 3
Service: 1
emmanuel hernan
What bad service ? the worst of all Shipley do nuts
Keyarra Price
I'm very disappointed at the level of customer service from the cashier this was very unnecessary. I asked a simple question and the young lady was very rude and started speaking spanish to her co workers. I asked to speak with the manager and Carlos was just as rude. I asked for a returned the donuts asked for a refund. This is the worst location ever!
Atmosphere: 1
Food: 1
Service: 1
Arthur Fordham
Even with construction on 1960, it was easy to get in to and out of. Fast, friendly service. Have it saved as a favorite on my map.
Quantum Quagmire
This will be long. It will also be more about the state of things then just this one incident, but, this incident does epitomize the state of things so well.I just finished a 12 hour shift. As I was driving I see that Shipley’s is open. I think kolaches(sp) for my family. A half dozen donuts and kolaches for when they wake up as I will be asleep.As I pull in another car pulls in too. They must not know these particular locations have microphones and speakers on the menus. This of course is not uniform across all locations. Many locations handle the order at the window.I have made this mistake before at an adjacent location on Timberwood and 1960. I had not ordered at a menu on the side of the building before at any shipley’s location and I made the mistake of driving up to the window.He refused to serve me because I didn’t stop at the menu and order. He told me to go around and wait in line again. I said nothing and drove across the street where I got my son breakfast.So this morning watching another human make the same mistake at this location I figured they had never ordered from signage on the side of the building.I watched them tap the window as whomever was inside ignoring them. I immediately understood this was a reoccurring frustration for the employees and they were taking it out on customers.A voice spoke from the lit box sporting the haphazard menu and asked for my order. I told her the person in front, still tapping, was before me and just take their order. They clearly didn’t understand how innocuous menus hung on walls work. I agree they should starve to death but maybe this time a little humanity is in order.I see them sir can I take your order.She refused and I acquiesced. 6 donuts and 3 kolaches. The kolaches were not ready. So 6 donuts it is.Granted I’m stressed at this point. The kolaches were the point. The donuts were a sweet treat. She finally addresses and I’m sure reprimands the person in front of me for their transgression.As I get to the window a see the disgruntled figure that didn’t have kolaches prepared at open. Or maybe it’s not her fault. Maybe in your business model it is customary to half open and I’m in the wrong.Whatever the case I am paying $7.44 for 6 donuts and Im taken aback. I could have grabbed a bag of Ms. Bairads(sp) at the Exxon by my house for 5 dollars. They could have had 10 each. Not that they would.I hand her my phone for payment because why have a hand held touch device like everyone else when you can risk 1000 dollar devices in a clumsy exchange.When she returns it with the receipt the receipt fell. Thankfully not my phone. She then proclaimed,“If your going to have a bad attitude I can give you your money back.”This is where I lost it and where the state of things meets this moment.Clearly the customer driving to the window at these locations is an issue. So much so, employees or maybe management has taken a hard stance.Instead of remedying the issue with a couple 5 gallon buckets, cement, poles, a drill, screws with bolts(long enough to go through the poles), placard(blank sign), stencils and a dictionary; to which you could make it apparent the menu board speaks. The answer is to be crappy when people make the mistake.So, when I said Go **** yourself I wasn’t saying it to her. I was saying it to the decrepitude of management that is eroding any semblance of self respect in business itself. Entropy is truly the law of the universe.I didn’t get my 7.44 back and that’s ok.
Service: 1
Francie Williams
Worst shipleys EVER! These ladies don't want to deal with the public. Literally hands u your order and shuts the window. no thank u or anything. THE ONLY shipleys that I have been to in my 40 plus years that serves cold glazed. and u can tell by their auto response to the horrible reviews that they don't give 2 shi$s!! Won't be back. if I could give no star for service I would. I've been in customer service a long time and these people need a new career.
Atmosphere: 1
Food: 1
Service: 1
K
They don’t make fresh donuts even asked she said no. The donuts don’t taste fresh even when they first open they need to hire people with good customer service skills and that actually make fresh donuts.
Sergio Estrada
On the morning of Monday 11-13-2023 I stopped at the speaker and no one answer so I drove up and she had an attitude from the time she open the window. She wanted me to drive back around to the speaker to take my order. It was just terrible customer service, plus the employees are actually always rude every time. I'll be more then happy to take my business somewhere else and inform other people not to waste their time and money in this store if the service continues in this direction.
Service: 1
B Smith
They have a sign in the door that says “please use drive thru” the line in drive thru was 15cars deep. These places with their terrible service will die!
Service: 1
Tiffany Joseph
Went this morning 10/14 and asked if they had hot donuts, they said no so I got 2 glazed instead of 1 dozen. The glazed were over cooked and oval shaped. When I went in to get my money back they all of a sudden didn’t remember me. They discussed things in spanish & one of the heavy ladies had an attitude before giving my money back. Oh and they magically were boxing up hot donuts. This one must be under new management and it shows
Someone definitely did not want to be at work this morning. She had attitude and all. Made me go all around just because I missed their speaker. There were like 5 in that window. No one wanted to take my order unless I went all the way around. No one else was in the drive-thru. So silly
Joel Suydam
Woman who works drive thru is very rude and had attitude. Read other review. They are right. This person doesn’t want to work there. Go to other location on 1960 and Timber Forest. They’re better than this place.
JL Hargrove II (TXrealestateDude)
Am I fat enough yet? No, then buy donuts.
C Williams
Terrible customer service. Employees are actually rude every time. And they always close the store front, so you have to wait in the drive-through.
Fredo Garcia
Worst place to get donuts and kolaches. Asked for warm glazed donuts around 9am and they said it would be 30 min for fresh donuts… asked for glazed that were ready and only had 6 available… next customer wanted glaze and they were out. Glazed donuts i got were cold as if they were yesterdays left over donuts. Kolaches were dry and barely any cheese in them. Save your time and money go some where else.
Rude customer service the girl messed up my donut order and didn’t even apologize just handed me the donuts and shut the window. She has helped me before and has always had an attitude. Maybe customer service isn’t the right fit for her.Although the other girl with the glasses and accent maybe Persian ? Is super sweet I usually like to order my donuts from her.
Atmosphere: 2
Food: 3
Service: 1
What bad service ? the worst of all Shipley do nuts
I'm very disappointed at the level of customer service from the cashier this was very unnecessary. I asked a simple question and the young lady was very rude and started speaking spanish to her co workers. I asked to speak with the manager and Carlos was just as rude. I asked for a returned the donuts asked for a refund. This is the worst location ever!
Atmosphere: 1
Food: 1
Service: 1
Even with construction on 1960, it was easy to get in to and out of. Fast, friendly service. Have it saved as a favorite on my map.
This will be long. It will also be more about the state of things then just this one incident, but, this incident does epitomize the state of things so well.I just finished a 12 hour shift. As I was driving I see that Shipley’s is open. I think kolaches(sp) for my family. A half dozen donuts and kolaches for when they wake up as I will be asleep.As I pull in another car pulls in too. They must not know these particular locations have microphones and speakers on the menus. This of course is not uniform across all locations. Many locations handle the order at the window.I have made this mistake before at an adjacent location on Timberwood and 1960. I had not ordered at a menu on the side of the building before at any shipley’s location and I made the mistake of driving up to the window.He refused to serve me because I didn’t stop at the menu and order. He told me to go around and wait in line again. I said nothing and drove across the street where I got my son breakfast.So this morning watching another human make the same mistake at this location I figured they had never ordered from signage on the side of the building.I watched them tap the window as whomever was inside ignoring them. I immediately understood this was a reoccurring frustration for the employees and they were taking it out on customers.A voice spoke from the lit box sporting the haphazard menu and asked for my order. I told her the person in front, still tapping, was before me and just take their order. They clearly didn’t understand how innocuous menus hung on walls work. I agree they should starve to death but maybe this time a little humanity is in order.I see them sir can I take your order.She refused and I acquiesced. 6 donuts and 3 kolaches. The kolaches were not ready. So 6 donuts it is.Granted I’m stressed at this point. The kolaches were the point. The donuts were a sweet treat. She finally addresses and I’m sure reprimands the person in front of me for their transgression.As I get to the window a see the disgruntled figure that didn’t have kolaches prepared at open. Or maybe it’s not her fault. Maybe in your business model it is customary to half open and I’m in the wrong.Whatever the case I am paying $7.44 for 6 donuts and Im taken aback. I could have grabbed a bag of Ms. Bairads(sp) at the Exxon by my house for 5 dollars. They could have had 10 each. Not that they would.I hand her my phone for payment because why have a hand held touch device like everyone else when you can risk 1000 dollar devices in a clumsy exchange.When she returns it with the receipt the receipt fell. Thankfully not my phone. She then proclaimed,“If your going to have a bad attitude I can give you your money back.”This is where I lost it and where the state of things meets this moment.Clearly the customer driving to the window at these locations is an issue. So much so, employees or maybe management has taken a hard stance.Instead of remedying the issue with a couple 5 gallon buckets, cement, poles, a drill, screws with bolts(long enough to go through the poles), placard(blank sign), stencils and a dictionary; to which you could make it apparent the menu board speaks. The answer is to be crappy when people make the mistake.So, when I said Go **** yourself I wasn’t saying it to her. I was saying it to the decrepitude of management that is eroding any semblance of self respect in business itself. Entropy is truly the law of the universe.I didn’t get my 7.44 back and that’s ok.
Service: 1
Worst shipleys EVER! These ladies don't want to deal with the public. Literally hands u your order and shuts the window. no thank u or anything. THE ONLY shipleys that I have been to in my 40 plus years that serves cold glazed. and u can tell by their auto response to the horrible reviews that they don't give 2 shi$s!! Won't be back. if I could give no star for service I would. I've been in customer service a long time and these people need a new career.
Atmosphere: 1
Food: 1
Service: 1
They don’t make fresh donuts even asked she said no. The donuts don’t taste fresh even when they first open they need to hire people with good customer service skills and that actually make fresh donuts.
On the morning of Monday 11-13-2023 I stopped at the speaker and no one answer so I drove up and she had an attitude from the time she open the window. She wanted me to drive back around to the speaker to take my order. It was just terrible customer service, plus the employees are actually always rude every time. I'll be more then happy to take my business somewhere else and inform other people not to waste their time and money in this store if the service continues in this direction.
Service: 1
They have a sign in the door that says “please use drive thru” the line in drive thru was 15cars deep. These places with their terrible service will die!
Service: 1
Went this morning 10/14 and asked if they had hot donuts, they said no so I got 2 glazed instead of 1 dozen. The glazed were over cooked and oval shaped. When I went in to get my money back they all of a sudden didn’t remember me. They discussed things in spanish & one of the heavy ladies had an attitude before giving my money back. Oh and they magically were boxing up hot donuts. This one must be under new management and it shows
Restaurantji Recommends
Someone definitely did not want to be at work this morning. She had attitude and all. Made me go all around just because I missed their speaker. There were like 5 in that window. No one wanted to take my order unless I went all the way around. No one else was in the drive-thru. So silly
Woman who works drive thru is very rude and had attitude. Read other review. They are right. This person doesn’t want to work there. Go to other location on 1960 and Timber Forest. They’re better than this place.
Am I fat enough yet? No, then buy donuts.
Terrible customer service. Employees are actually rude every time. And they always close the store front, so you have to wait in the drive-through.
Worst place to get donuts and kolaches. Asked for warm glazed donuts around 9am and they said it would be 30 min for fresh donuts… asked for glazed that were ready and only had 6 available… next customer wanted glaze and they were out. Glazed donuts i got were cold as if they were yesterdays left over donuts. Kolaches were dry and barely any cheese in them. Save your time and money go some where else.