Worst customer service experience ever! I placed an order via phone with ALEXIS. When I got there my order was wrong, so I insisted on asking her to remake it for me. Not to mention before remaking my order, she mention the pizza was just fine to her liking. After remaking my order. I received a pizza that was partially baked. When I brought it to ALEXIS”S attention. I was told by her to go to dominos and to get out, or she would call the police. As I asked to speak with a manager, she mentioned that she was the manager of the location. While ALEXIS was on the phone with police she started to racially profile me. Mentioning to the dispatcher that I was a black fat girl. As I am 8months pregnant. Then she went on to say she was doing me a favor by remaking my order she messed up. Not to mention she was not in proper dress code, as she was wearing shorts that shows her but cheeks with a papa John red team shirt with no bra. Also,I noticed no one there uses gloves while making customer”s orders while watching AlEXIS picking her eye crust while working the register and making other orders. Extremely disappointed with the customer service at store 1301. Be cautious of ordering from this location. Worst customer service ever!
B Barfield
Ordered 2 pizzas for delivery, they 3rd party out for delivery witch is kool , in till you don’t get it.. called store spoke with Emma and she was so nice, she refunded the order and re maid it for free.Thank you Emma.
Atmosphere: 5
Food: 5
Service: 5
Arcade Station
Pretty good, pretty fast and was offer good deals at the time too.
Atmosphere: 4
Food: 4
Service: 4
bird ricker
staff was friendly and fast, the cheese bread was MID, seemed like itd been sitting out for a while or something, it was chewy, and the seasoning tasted fake, fresher ingredients my butt !
Atmosphere: 3
Food: 1
Service: 5
Maegan Houser
Nobody does it like papa
Atmosphere: 4
Food: 4
Service: 4
sandyvitin United
Order arrived at around 45 min to 50 and the pizza was dead cold . On 1/14/24
Atmosphere: 2
Food: 1
Service: 1
Max Pena
Sharks!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Francisco Lara Sánchez
I really like Papa Johnson's pizza, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
Gary Rayner
I purchased 2pizzas with sausage, I was very disappointed, the sausage was very bland, I love spicy flavorful meats.
Ordered pizza for pick up. When I entered store, the first thing I noticed was the prep-guy making the pizza……..no head gear preventing hair from falling out. Didn’t think anything of it until the wife gagged from seeing hair on her pizza after taking a bite. They delivered another to the house; nice of them, but…… more hair. We’re done! Been ordering from them for years; but we’re done!
Atmosphere: 3
Food: 1
Service: 3
Aliya Nisar
Always love to have pizza from papa
Atmosphere: 5
Food: 5
Service: 5
Ruben S.
This place messed up our order 3 times in the same night. Shame on us the first two times we went back. The third time we just said f**k it and went home. We left a review for them to give us a call but no one reached out to us.
Rachel Wilson
If you order delivery for a certain time don't expect it to arrive at that time. Nope, that's when they will send the food out for delivery - not actually deliver it. And remember when pizza used to he delivered within 15 minutes or it was free? Yeah, well, those days are over. Don't expect to get your pizza for at least 30 minutes - possibly ever. Also, normal apps show you the route of your driver and the Papa John's app just shows a map and tells you that your food is on its way. What's the point of the map? It's been years since I've ordered food from Papa John's and honestly today will be the last time I ever do. Once your food does arrive please don't expect it to be correct. I got all the correct number of items I ordered which is a shock based on the other reviews I just read but none of the food is what I actually ordered. The food also looks like it was cooked 6 hours ago when I put the order in for the delivery tonight. Worst pizza experience ever. I'm not even going to call and complain because I'd rather just get pizza from another company.
Service: 1
alanzo joel
These guys are awesome, showing great knowledge of what they're doing. Fast service and everything came out perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak Zesty Italian Trio, Cheese Sticks
Worst customer service experience ever! I placed an order via phone with ALEXIS. When I got there my order was wrong, so I insisted on asking her to remake it for me. Not to mention before remaking my order, she mention the pizza was just fine to her liking. After remaking my order. I received a pizza that was partially baked. When I brought it to ALEXIS”S attention. I was told by her to go to dominos and to get out, or she would call the police. As I asked to speak with a manager, she mentioned that she was the manager of the location. While ALEXIS was on the phone with police she started to racially profile me. Mentioning to the dispatcher that I was a black fat girl. As I am 8months pregnant. Then she went on to say she was doing me a favor by remaking my order she messed up. Not to mention she was not in proper dress code, as she was wearing shorts that shows her but cheeks with a papa John red team shirt with no bra. Also,I noticed no one there uses gloves while making customer”s orders while watching AlEXIS picking her eye crust while working the register and making other orders. Extremely disappointed with the customer service at store 1301. Be cautious of ordering from this location. Worst customer service ever!
Ordered 2 pizzas for delivery, they 3rd party out for delivery witch is kool , in till you don’t get it.. called store spoke with Emma and she was so nice, she refunded the order and re maid it for free.Thank you Emma.
Atmosphere: 5
Food: 5
Service: 5
Pretty good, pretty fast and was offer good deals at the time too.
Atmosphere: 4
Food: 4
Service: 4
staff was friendly and fast, the cheese bread was MID, seemed like itd been sitting out for a while or something, it was chewy, and the seasoning tasted fake, fresher ingredients my butt !
Atmosphere: 3
Food: 1
Service: 5
Nobody does it like papa
Atmosphere: 4
Food: 4
Service: 4
Order arrived at around 45 min to 50 and the pizza was dead cold . On 1/14/24
Atmosphere: 2
Food: 1
Service: 1
Sharks!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
I really like Papa Johnson's pizza, I recommend it.
Atmosphere: 5
Food: 5
Service: 5
I purchased 2pizzas with sausage, I was very disappointed, the sausage was very bland, I love spicy flavorful meats.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Pepperoni Pizza
Was disappointed that they got my order wrong.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Ordered pizza for pick up. When I entered store, the first thing I noticed was the prep-guy making the pizza……..no head gear preventing hair from falling out. Didn’t think anything of it until the wife gagged from seeing hair on her pizza after taking a bite. They delivered another to the house; nice of them, but…… more hair. We’re done! Been ordering from them for years; but we’re done!
Atmosphere: 3
Food: 1
Service: 3
Always love to have pizza from papa
Atmosphere: 5
Food: 5
Service: 5
This place messed up our order 3 times in the same night. Shame on us the first two times we went back. The third time we just said f**k it and went home. We left a review for them to give us a call but no one reached out to us.
If you order delivery for a certain time don't expect it to arrive at that time. Nope, that's when they will send the food out for delivery - not actually deliver it. And remember when pizza used to he delivered within 15 minutes or it was free? Yeah, well, those days are over. Don't expect to get your pizza for at least 30 minutes - possibly ever. Also, normal apps show you the route of your driver and the Papa John's app just shows a map and tells you that your food is on its way. What's the point of the map? It's been years since I've ordered food from Papa John's and honestly today will be the last time I ever do. Once your food does arrive please don't expect it to be correct. I got all the correct number of items I ordered which is a shock based on the other reviews I just read but none of the food is what I actually ordered. The food also looks like it was cooked 6 hours ago when I put the order in for the delivery tonight. Worst pizza experience ever. I'm not even going to call and complain because I'd rather just get pizza from another company.
Service: 1
These guys are awesome, showing great knowledge of what they're doing. Fast service and everything came out perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak Zesty Italian Trio, Cheese Sticks