All their isles had shelves stocked with a great varieties of almost every product imaginable. Loved this location! Store was clean, employees helpful and a good value. Visited several times during my stay.
Sirisha H.
extremely rude at the customer service desk, The lady at the customer service is extremely rude and doesn't have a pleasant demeanor, When asked for a shopping bag she saI'd "can't you see I am working on something and you can't wait"" is not OK, I do not write reviews good or bad but I was extremely disappointed and offended by the comments, I will not recommend this store at all. I hope this branch manager will role up selves and takes the reviews seriously and train its staff properly,
Mike D.
Carlotta was one of the nicest cashiers you could meet, and with good taste in beer, to boot!
Matt W.
Quick checkout typically I wish the stated prices were what rings up at the register. You have to watch it
Molly R.
Not sure about the walk in part at this location but the kid filling my instacart order was great! Placed an order and was here with the hour. He messaged about replacements right away and very responsive. Will use again. Thank you kelvin!
Collin S.
A worker was showing me where something was and flicked a cockroach off his shoulder I'm thinking that was one of many in that store.
Emily S.
OMG where to start. The cashier last Friday was extremely rude. Things are a mess and they have way expired items in the dairy section. It's a mess. It's a very large store and one half (the produce and wine side) is nice and clean and the other half is a disaster it's almost like a dollar store, disorganized and dirty. Employees are rude and ignore you when you ask questions. I hate the self checkout, their machines don't work well half the time, they only give you like 2 seconds to bag your things a lot of times it goes "PLEASE PLACE ITEM IN THE BAG" when you have already put it there and it makes me feel like they are watching me to see if I'm stealing anything. so I try to always get in a cashier lane but those are slow and the cashiers are rude. And the restrooms are DISGUSTING. Its too bad Target doesn't carry as many things but I'll try to do as much of my shopping at Target where the employees are nice and useful and avoid this Kroger from now on.
Carlos A. González
Long self checkout lines
Monica P.
What a disappointing experience. I often need money orders for random amounts due to my job. I stopped at this location and waited in line at the money center. I needed a money order for .40 which is a small amount. I was told that the minimum was $1, which I agreed to, and then the employee at the next register said it was more than that and needed to be over a dollar. They called the manager, who took a while to call back. I told the employee I was okay with purchasing a $1.40 money order and paying the fee. The manager called back and said it was a $10 minimum. I have NEVER heard of a policy such as this and have gone to other stores without issue. I asked if this was a Kroger policy and was told it was the manager's discretion. How incredibly unkind of the manager to refuse the sale. It wouldn't matter if the money order were a penny or $10; they would have received the same amount for the money order. I went down the street to the post office, where they were okay with selling me a .40 money order. I have never heard of minimums being placed on money orders, and the staff and management were just being difficult. It would not have affected them just to be kind and sell the money order, whether it was 40 cents or $1.40. This is no way to treat customers and is a significant turn-off to wanting to return. Inconveniencing your customers is a great way to turn them away from your store. Do better.
Carlos A. González
Watch out for the people who think that the stop signs are an impromptu 10 minute parking spot.
Pretty bad experience here last Friday around 9:15 pm. There were a lot of people in the store, they closed the self-checkout lanes and checking out was extremely slow. I was looking for some specific items and every employee I asked was unhelpful, and they were out of a couple of things or the shelves were such a mess that I couldn't find them. But the worst was the cashier...I made a little joke about the lines, and she almost bit my head off...telling me that customers expect too much (like not standing in line for 25 minutes on a Friday evening, maybe?), that they can't hire more people and that she's tired of customers complaining. As soon as I paid she turned off her light and left my stuff for me to bag.Funny, the Target a couple hundred yards north doesn't seem to have those issues. The employees there are actually helpful and nice! Checking out during the evening can also be a bit slow there, but overall it's a much better experience. Hell, even the Wal-Mart seems to be better stocked and have better service. The great thing about this Kroger is that there are many better, friendlier options nearby. Next time I'll go to Sprouts, Whole Foods, Target, Wal-mart, or drive a bit to the Tom Thumb by the Four Seasons. But I'm not coming to this Kroger again.
Brandi Redd
Not a whole lot is great about this location. They've got very lazy employees and they have very amazing employees. Management staff is touch and go about how much they care. It's a basic Kroger
Bob K.
This store's advantage is its size -- its choice of products. You can spend a lot of time here and get lots of exercise. Unfortunately, employees are in short supply. Want someone to bag your groceries? Not a chance -- get ready to roll up your own sleeves. Have a cartful and are concerned that 75% of the checkouts changed to self-checkouts without enough space to even bag your own groceries? Well hold my beer: half the self checkouts are now closed apparently because of a shortage of employees. When you can't even staff enough people to have 1 per 6-7 self checkouts, you know this store has a problem. Concerned about safety and theft in your local neighborhood store? Well, enjoy the newly installed "gates" at the doorways, making it even more difficult to get in and out of the store. Expect orderly and well-stocked shelves? Guess again -- shoppers wanting to take advantage of post Christmas sales found many shelves disorganized. Hit by a tornado may be a better description.One can only hope that some savvy developer will read this review and open a decent new grocery store to serve the community and offer some competition so Kroger may get their act together.
Dan F.
I miss my old supermarket!Change always happens and nothing bigger than knowing your favorite supermarket does not exist in the state you're in. So they have Kroger and I find the prices here are WAY TOO HIGH! This make me miss my old supermarket, Publix . The cleanliness is not the same, the food prices on everything makes me want to shop elsewhere like Target or Costco. They do have a few positive spotlights but they aren't the supermarket of my choice. Even the pharmacy operates differently. They aren't as fast and efficient as my old place. It you need something in a hurry, this place will do but expect to pay a lot for food of any kind.
Mereen J.
If I could give ZERO stars, I would! This Kroger has the WORST customer service I've ever experienced! Their staff are not polite or efficient, but rather rude and completely miss the mark. I'm originally from Houston and waiting for the HEBs to open up so Dallas Krogers can learn a thing or two about treating customers right. When I've done curbside pickup with HEB and they don't have an item, they would call and get things straightened out and even ask what I'd like done instead. But here, they say it on the app and you can't even select an option and then just give you a paper and say it wasn't there. And LOOK how she put my eggs in the car. Like REALLY?! Disgrace!
All their isles had shelves stocked with a great varieties of almost every product imaginable. Loved this location! Store was clean, employees helpful and a good value. Visited several times during my stay.
extremely rude at the customer service desk, The lady at the customer service is extremely rude and doesn't have a pleasant demeanor, When asked for a shopping bag she saI'd "can't you see I am working on something and you can't wait"" is not OK, I do not write reviews good or bad but I was extremely disappointed and offended by the comments, I will not recommend this store at all. I hope this branch manager will role up selves and takes the reviews seriously and train its staff properly,
Carlotta was one of the nicest cashiers you could meet, and with good taste in beer, to boot!
Quick checkout typically I wish the stated prices were what rings up at the register. You have to watch it
Not sure about the walk in part at this location but the kid filling my instacart order was great! Placed an order and was here with the hour. He messaged about replacements right away and very responsive. Will use again. Thank you kelvin!
A worker was showing me where something was and flicked a cockroach off his shoulder I'm thinking that was one of many in that store.
OMG where to start. The cashier last Friday was extremely rude. Things are a mess and they have way expired items in the dairy section. It's a mess. It's a very large store and one half (the produce and wine side) is nice and clean and the other half is a disaster it's almost like a dollar store, disorganized and dirty. Employees are rude and ignore you when you ask questions. I hate the self checkout, their machines don't work well half the time, they only give you like 2 seconds to bag your things a lot of times it goes "PLEASE PLACE ITEM IN THE BAG" when you have already put it there and it makes me feel like they are watching me to see if I'm stealing anything. so I try to always get in a cashier lane but those are slow and the cashiers are rude. And the restrooms are DISGUSTING. Its too bad Target doesn't carry as many things but I'll try to do as much of my shopping at Target where the employees are nice and useful and avoid this Kroger from now on.
Long self checkout lines
What a disappointing experience. I often need money orders for random amounts due to my job. I stopped at this location and waited in line at the money center. I needed a money order for .40 which is a small amount. I was told that the minimum was $1, which I agreed to, and then the employee at the next register said it was more than that and needed to be over a dollar. They called the manager, who took a while to call back. I told the employee I was okay with purchasing a $1.40 money order and paying the fee. The manager called back and said it was a $10 minimum. I have NEVER heard of a policy such as this and have gone to other stores without issue. I asked if this was a Kroger policy and was told it was the manager's discretion. How incredibly unkind of the manager to refuse the sale. It wouldn't matter if the money order were a penny or $10; they would have received the same amount for the money order. I went down the street to the post office, where they were okay with selling me a .40 money order. I have never heard of minimums being placed on money orders, and the staff and management were just being difficult. It would not have affected them just to be kind and sell the money order, whether it was 40 cents or $1.40. This is no way to treat customers and is a significant turn-off to wanting to return. Inconveniencing your customers is a great way to turn them away from your store. Do better.
Watch out for the people who think that the stop signs are an impromptu 10 minute parking spot.
Restaurantji Recommends
Pretty bad experience here last Friday around 9:15 pm. There were a lot of people in the store, they closed the self-checkout lanes and checking out was extremely slow. I was looking for some specific items and every employee I asked was unhelpful, and they were out of a couple of things or the shelves were such a mess that I couldn't find them. But the worst was the cashier...I made a little joke about the lines, and she almost bit my head off...telling me that customers expect too much (like not standing in line for 25 minutes on a Friday evening, maybe?), that they can't hire more people and that she's tired of customers complaining. As soon as I paid she turned off her light and left my stuff for me to bag.Funny, the Target a couple hundred yards north doesn't seem to have those issues. The employees there are actually helpful and nice! Checking out during the evening can also be a bit slow there, but overall it's a much better experience. Hell, even the Wal-Mart seems to be better stocked and have better service. The great thing about this Kroger is that there are many better, friendlier options nearby. Next time I'll go to Sprouts, Whole Foods, Target, Wal-mart, or drive a bit to the Tom Thumb by the Four Seasons. But I'm not coming to this Kroger again.
Not a whole lot is great about this location. They've got very lazy employees and they have very amazing employees. Management staff is touch and go about how much they care. It's a basic Kroger
This store's advantage is its size -- its choice of products. You can spend a lot of time here and get lots of exercise. Unfortunately, employees are in short supply. Want someone to bag your groceries? Not a chance -- get ready to roll up your own sleeves. Have a cartful and are concerned that 75% of the checkouts changed to self-checkouts without enough space to even bag your own groceries? Well hold my beer: half the self checkouts are now closed apparently because of a shortage of employees. When you can't even staff enough people to have 1 per 6-7 self checkouts, you know this store has a problem. Concerned about safety and theft in your local neighborhood store? Well, enjoy the newly installed "gates" at the doorways, making it even more difficult to get in and out of the store. Expect orderly and well-stocked shelves? Guess again -- shoppers wanting to take advantage of post Christmas sales found many shelves disorganized. Hit by a tornado may be a better description.One can only hope that some savvy developer will read this review and open a decent new grocery store to serve the community and offer some competition so Kroger may get their act together.
I miss my old supermarket!Change always happens and nothing bigger than knowing your favorite supermarket does not exist in the state you're in. So they have Kroger and I find the prices here are WAY TOO HIGH! This make me miss my old supermarket, Publix . The cleanliness is not the same, the food prices on everything makes me want to shop elsewhere like Target or Costco. They do have a few positive spotlights but they aren't the supermarket of my choice. Even the pharmacy operates differently. They aren't as fast and efficient as my old place. It you need something in a hurry, this place will do but expect to pay a lot for food of any kind.
If I could give ZERO stars, I would! This Kroger has the WORST customer service I've ever experienced! Their staff are not polite or efficient, but rather rude and completely miss the mark. I'm originally from Houston and waiting for the HEBs to open up so Dallas Krogers can learn a thing or two about treating customers right. When I've done curbside pickup with HEB and they don't have an item, they would call and get things straightened out and even ask what I'd like done instead. But here, they say it on the app and you can't even select an option and then just give you a paper and say it wasn't there. And LOOK how she put my eggs in the car. Like REALLY?! Disgrace!