Called over the phone to check if an item was in stock like the website said. I live an hour away so I wanted to make sure the drive was worth it. I was trying to connect to electronics through out the day, & they never picked up I called over 10 times every time they didn't pick up it transferred to me customer service where and it sounded to be an old female employee was extremely rude because I kept calling trying to contact electronics. Every time her answer was "electronics doesn't answer" which was no help at all. She also told me to come see for myself when I told her I live about an hour away. The worst phone customer service I've ever experienced
Daniel A.
Clean store, normal, nothing special. No complaints. Nothing really stood out about it.
Roddy M.
I talked to pickup managers. The primary manager was MELTON!! Both managers were super rude and were clueless on the pickup order process. Evening shift. The pickup assistant lmanager said there was nothing he could do when we showed up early for our item because of an emergency. Our car battery died in parking lot. It was 5 pm and we couldn't pick up until 9. They had plenty of the batteries we needed and had already our paid online for it we picked it out ourselves and took it to the pickup section and that's when the pickup manager sat there clueless and said he couldn't give it to us. The store manager was then called over. He gave us the same BS story but in a more rude manner. Extremely short and rude. Didn't even try anything to help. He said first come first serve that's why and that he couldn't change it and "tough luck" that we should of figured that out before buying. We shouldn't be able to purchase if this was the case. We were literally sitting there with our battery we just purchased. and he told us we had to wait for 4 hours to get it regardless as he started to walk away unsolved. Never attempted to try anything! There was no disclosure that said we couldn't get it earlier before purchasing... store manager is Melton. We then said to him "we'll be leaving a bad review for him" and he said "idc we get bad reviews all the time" and walked away. We talked to corporate and they said they could override with a request. If he cared he could of talked to corporate and received the request. Instead he left us stranded with our baby and dog in the car in hot texas heat. This was horrible service and he should be fired on spot. They just lost a long term customer who spends hundred monthly at Walmart. We then call the store bc corporate told us to get a hold of Melton the manager and get the request. We were put on hold for an hour because all of a sudden, 15 min after we left, there was no longer a manger available for the next hour coincidentally. The order we did weeks ago before this, was completely not delivered from same department and couldn't get an answer to why our groceries weren't delivered which we needed to feed our kids for dinner. We didn't get an answer for days!! The Dept was useless and obviously they don't care about the customers nor the reviews left. I wish I could give them negative stars because this was a disaster!!
C. L
I preordered a birthday cake and the day before it was to be picked up - they informed me they didn’t have whipped icing - they only had buttercream. I went ahead with the order due to the time frame. I’m not sure why whipped icing is a choice on the website if they aren’t even willing to make a batch of whipped icing for the people ordering it online. When I picked the cake up, I was disappointed not only that it was going to be covered in an icing I didn’t want, but the icing colors did not match what I had picked online. The color I chose was a light, near pastel color and the purple they piped on the cake was royal purple- almost indigo. The most upsetting thing of all: The piped message. It looked like it had been done by someone who had never been trained in cake decorating. It was smudged, uncentered, uneven, capitalization didn’t match the messaging I had chosen. Quite frankly- it looks like a middle schooler decorated the cake. Not worth the money. I won’t customize cakes at Walmart ever again. I’m embarrassed.
Samuel C.
I waited for over 40 minutes for someone to unlock the razor blade cabinet. I asked multiple associates across the store for help. The only answer I received was "that's not my area". Finally I walked to customer service, she at least took the time to page someone. Took another 15 minutes for him to show up. I went back to customer service to ask to speak with the manager, Hunter, and he was too busy to leave the office. This is the largest group of inept people I've ever encountered. Avoid this shit hole if you can.
Rose V.
Dirty Walmart. They NEED to put employees BACK at the cashiers. Hate the long lines here!!!!!!!!!!
Rob B.
Very dirty outside and inside. All the shopping carts are out in the parking lot. There were none inside, so you have to go back to the parking lot to grab one and bring in. Plenty of associates walking around doing nothing.... The store manager should take pride in their store and make sure the parking lot is clean and welcoming.
Nala G.
If I could give it less stars I would. Met one of the rudest cashiers ever. Horrible customer service.
Gillian M.
I placed an order online to pickup there were six items on the order and it was supposed to be ready by 2:48 PM this afternoon 3/15/2022 and when that time came and gone it still was showing order was being prepared so I decided to call the store multiple times no one bothered to answer the phone! I called Walmart online customer service they tried to call the store multiple times and no one would answer! I canceled my order I will no longer be doing business with this store when if they cannot take a simple six item shopping list, and get it done as quickly as possible or have an associate pick up the phone in the store!
Linet A.
The worse service ever!! I was in store 0880 manager Roslyn was the worse thing ever!! She dismissed me and didn't even wanna talk to me, I just purchased alcohol and wanted to return it, she mentioned that they don't do returns on alcohol, when I asked her to show me where it stated it in the policy she wasn't able to show me it!! WALMART WHAT THE HELL IS GOING ON WITH YOUR STAFF AND MANAGEMENT!! #TARGET
Rude employee. Had one guy working a pallet jack in the Christmas (Christmas!!!) section act like he wanted to fight me this morning while I was looking for a stuffed animal. Apparently, I was about to enter some type of DMZ no man's land (which was not clear at all) and he let me know all about it as rudely and as menacingly as he could. Trying to intimidate me or something. It didn't go like I guess he thought it would, but dang, just wanted to get a stuffed panda for a Christmas gift not all his drama queen bit. A simple, "you can't be back there" would have worked wonders here, not all the mad dogging and whatever it was he was trying to do. E for effort though. I recommend the Bedford location. Much nicer there.
Lauren S.
Okay. I can deal with lack of employees, poor selection, even disgusting toilets (I walked in on dried blood on a toilet seat, I threw up it was so nasty). But I can't deal with their shady business practices. I bought a light globe from the clearance section, $16, even got a warranty on it. Got home, no remote, no way to use it. Ok, whatever. Bought another similar item from clearance later, charging port was damaged! Do you seriously not check things before putting them on the sales floor?! I went to return them both, thinking I'd get my full $30 back since they were clearly defective, right? Nope! Only offered me $16, no apologies or anything! Screw you Walmart! Absolutely pathetic!
Douglas C.
Employees were very rude and unwilling to answer my questions about product cost and availability. I tried to return product with receipt for it and one employee said That I could only get store credit and other employees that I could get nothing at all which I think they were both wrong so I had my receipt but anyways I was very angry and upset with my experiences at that Walmart and they have gotten worse since then there's always a complication or problems with employees and attitudes towards me the paying customer.They are very rude and have no business helping people and working at any Walmart. I don't even like to or want to go to Walmart ever again because of their employees attitudes and inability To help customers politely with respect
Patricia K.
We just came to the Irving, TX Walmart for some dog food. Now we travel this country and have had no problems except once at the Walmart's around the country over these masks. This one was unbelievable, he basically told us if we didn't want to wear a mask we could leave. Well we won't be coming back here! We always shop here when we are in this area but I would rather travel miles away to be treated better. Walmart policy is that they want you to wear them but will not force you to, I guess that doesn't apply at this store! Then on top of that the constant propaganda and indoctrination coming out of some light units in the parking lot is nothing short of Nazi behavior and tactics! Unbelievable that this kind of nonsense is in this country, let alone in the great state of Texas!
Robert B.
Not the best Walmart I've been to, but certainly not the worst one either. Above average for Walmart. Staff usually are very helpful and polite. Albeit, every now and then you will get one who isn't as helpful as you'd like... but hardly ever rude (outright).
Called over the phone to check if an item was in stock like the website said. I live an hour away so I wanted to make sure the drive was worth it. I was trying to connect to electronics through out the day, & they never picked up I called over 10 times every time they didn't pick up it transferred to me customer service where and it sounded to be an old female employee was extremely rude because I kept calling trying to contact electronics. Every time her answer was "electronics doesn't answer" which was no help at all. She also told me to come see for myself when I told her I live about an hour away. The worst phone customer service I've ever experienced
Clean store, normal, nothing special. No complaints. Nothing really stood out about it.
I talked to pickup managers. The primary manager was MELTON!! Both managers were super rude and were clueless on the pickup order process. Evening shift. The pickup assistant lmanager said there was nothing he could do when we showed up early for our item because of an emergency. Our car battery died in parking lot. It was 5 pm and we couldn't pick up until 9. They had plenty of the batteries we needed and had already our paid online for it we picked it out ourselves and took it to the pickup section and that's when the pickup manager sat there clueless and said he couldn't give it to us. The store manager was then called over. He gave us the same BS story but in a more rude manner. Extremely short and rude. Didn't even try anything to help. He said first come first serve that's why and that he couldn't change it and "tough luck" that we should of figured that out before buying. We shouldn't be able to purchase if this was the case. We were literally sitting there with our battery we just purchased. and he told us we had to wait for 4 hours to get it regardless as he started to walk away unsolved. Never attempted to try anything! There was no disclosure that said we couldn't get it earlier before purchasing... store manager is Melton. We then said to him "we'll be leaving a bad review for him" and he said "idc we get bad reviews all the time" and walked away. We talked to corporate and they said they could override with a request. If he cared he could of talked to corporate and received the request. Instead he left us stranded with our baby and dog in the car in hot texas heat. This was horrible service and he should be fired on spot. They just lost a long term customer who spends hundred monthly at Walmart. We then call the store bc corporate told us to get a hold of Melton the manager and get the request. We were put on hold for an hour because all of a sudden, 15 min after we left, there was no longer a manger available for the next hour coincidentally. The order we did weeks ago before this, was completely not delivered from same department and couldn't get an answer to why our groceries weren't delivered which we needed to feed our kids for dinner. We didn't get an answer for days!! The Dept was useless and obviously they don't care about the customers nor the reviews left. I wish I could give them negative stars because this was a disaster!!
I preordered a birthday cake and the day before it was to be picked up - they informed me they didn’t have whipped icing - they only had buttercream. I went ahead with the order due to the time frame. I’m not sure why whipped icing is a choice on the website if they aren’t even willing to make a batch of whipped icing for the people ordering it online. When I picked the cake up, I was disappointed not only that it was going to be covered in an icing I didn’t want, but the icing colors did not match what I had picked online. The color I chose was a light, near pastel color and the purple they piped on the cake was royal purple- almost indigo. The most upsetting thing of all: The piped message. It looked like it had been done by someone who had never been trained in cake decorating. It was smudged, uncentered, uneven, capitalization didn’t match the messaging I had chosen. Quite frankly- it looks like a middle schooler decorated the cake. Not worth the money. I won’t customize cakes at Walmart ever again. I’m embarrassed.
I waited for over 40 minutes for someone to unlock the razor blade cabinet. I asked multiple associates across the store for help. The only answer I received was "that's not my area". Finally I walked to customer service, she at least took the time to page someone. Took another 15 minutes for him to show up. I went back to customer service to ask to speak with the manager, Hunter, and he was too busy to leave the office. This is the largest group of inept people I've ever encountered. Avoid this shit hole if you can.
Dirty Walmart. They NEED to put employees BACK at the cashiers. Hate the long lines here!!!!!!!!!!
Very dirty outside and inside. All the shopping carts are out in the parking lot. There were none inside, so you have to go back to the parking lot to grab one and bring in. Plenty of associates walking around doing nothing.... The store manager should take pride in their store and make sure the parking lot is clean and welcoming.
If I could give it less stars I would. Met one of the rudest cashiers ever. Horrible customer service.
I placed an order online to pickup there were six items on the order and it was supposed to be ready by 2:48 PM this afternoon 3/15/2022 and when that time came and gone it still was showing order was being prepared so I decided to call the store multiple times no one bothered to answer the phone! I called Walmart online customer service they tried to call the store multiple times and no one would answer! I canceled my order I will no longer be doing business with this store when if they cannot take a simple six item shopping list, and get it done as quickly as possible or have an associate pick up the phone in the store!
The worse service ever!! I was in store 0880 manager Roslyn was the worse thing ever!! She dismissed me and didn't even wanna talk to me, I just purchased alcohol and wanted to return it, she mentioned that they don't do returns on alcohol, when I asked her to show me where it stated it in the policy she wasn't able to show me it!! WALMART WHAT THE HELL IS GOING ON WITH YOUR STAFF AND MANAGEMENT!! #TARGET
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Rude employee. Had one guy working a pallet jack in the Christmas (Christmas!!!) section act like he wanted to fight me this morning while I was looking for a stuffed animal. Apparently, I was about to enter some type of DMZ no man's land (which was not clear at all) and he let me know all about it as rudely and as menacingly as he could. Trying to intimidate me or something. It didn't go like I guess he thought it would, but dang, just wanted to get a stuffed panda for a Christmas gift not all his drama queen bit. A simple, "you can't be back there" would have worked wonders here, not all the mad dogging and whatever it was he was trying to do. E for effort though. I recommend the Bedford location. Much nicer there.
Okay. I can deal with lack of employees, poor selection, even disgusting toilets (I walked in on dried blood on a toilet seat, I threw up it was so nasty). But I can't deal with their shady business practices. I bought a light globe from the clearance section, $16, even got a warranty on it. Got home, no remote, no way to use it. Ok, whatever. Bought another similar item from clearance later, charging port was damaged! Do you seriously not check things before putting them on the sales floor?! I went to return them both, thinking I'd get my full $30 back since they were clearly defective, right? Nope! Only offered me $16, no apologies or anything! Screw you Walmart! Absolutely pathetic!
Employees were very rude and unwilling to answer my questions about product cost and availability. I tried to return product with receipt for it and one employee said That I could only get store credit and other employees that I could get nothing at all which I think they were both wrong so I had my receipt but anyways I was very angry and upset with my experiences at that Walmart and they have gotten worse since then there's always a complication or problems with employees and attitudes towards me the paying customer.They are very rude and have no business helping people and working at any Walmart. I don't even like to or want to go to Walmart ever again because of their employees attitudes and inability To help customers politely with respect
We just came to the Irving, TX Walmart for some dog food. Now we travel this country and have had no problems except once at the Walmart's around the country over these masks. This one was unbelievable, he basically told us if we didn't want to wear a mask we could leave. Well we won't be coming back here! We always shop here when we are in this area but I would rather travel miles away to be treated better. Walmart policy is that they want you to wear them but will not force you to, I guess that doesn't apply at this store! Then on top of that the constant propaganda and indoctrination coming out of some light units in the parking lot is nothing short of Nazi behavior and tactics! Unbelievable that this kind of nonsense is in this country, let alone in the great state of Texas!
Not the best Walmart I've been to, but certainly not the worst one either. Above average for Walmart. Staff usually are very helpful and polite. Albeit, every now and then you will get one who isn't as helpful as you'd like... but hardly ever rude (outright).