Paid $25 for someone else’s food thanks a lot and it’s not even the second, third or fourth I just hate that they repeated my actual order before giving me the wrong order. Just close this location its never gonna get better.
Atmosphere: 1
Food: 1
Service: 1
Sylvia Munoz
Make sure y’all place an order a day before so when you get there they still have you waiting. Literally 30 min for some fries & drink.Worst but worst.
Service: 1
Ahmad Radaideh
I recently had the pleasure of dining at Whataburger and was truly impressed by the exceptional service provided by Zakyra. From the moment I entered the restaurant, her warm and welcoming demeanor set the tone for a delightful dining experience.Zakyra’s professionalism and enthusiasm were immediately apparent. She greeted every customer with a genuine smile and ensured that everyone felt valued and appreciated. Despite a bustling environment, Zakyra remained calm and composed, efficiently attending to each customer’s needs with grace and efficiency.What stood out most was Zakyra’s commitment to customer satisfaction. She went above and beyond to accommodate special requests and made sure that every order was prepared exactly to the customer’s liking. Her attention to detail and dedication to quality service were truly commendable.Moreover, Zakyra’s positive attitude was infectious. Her cheerful disposition created a friendly atmosphere in the restaurant, making it a joy to dine there. It’s evident that Zakyra takes great pride in her work and genuinely cares about making each customer’s experience memorable.In addition to her outstanding customer service skills, Zakyra demonstrated impressive multitasking abilities. Despite the busy environment, she managed to keep everything running smoothly, ensuring that orders were prepared promptly and accurately.Overall, Zakyra’s exceptional performance significantly enhanced my dining experience at Whataburger. Her professionalism, positivity, and dedication to customer satisfaction deserve special recognition. I would highly recommend visiting Whataburger and experiencing Zakyra’s exceptional service firsthand.Thank you, Zakyra, for making my visit to Whataburger such a delightful and memorable one. Keep up the fantastic work—you are truly an asset to the team!I hope this review captures Zakyra’s positive impact and contributes to recognizing her outstanding service at Whataburger! If you need any adjustments or further details, feel free to let me know.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Sandwich, French Fries
Alejandra Fuenmayor
I love Whataburger but this specific store is useless. You place an order online to pick up at the drive thru and when you waited half an hour in line they tell you that you must get off and pick up at the door, there they make you wait a few more minutes. Whatever you ask for, they will always force you to get out of the car even if you don't want to. The food is always poorly prepared, it usually lacks the ingredients I ask for, always bacon. I order onion rings and when they're not burnt, the box is empty. The fries are always cold and hard. I made a claim on this specific store's website and they only gave me points on the app. They don't care in the least about offering good service. If you are going to eat there, half an hour to get your food, if you go by car, half an hour too, and if you order takeout, the same thing. I don't have another store nearby so I have to come back here. Today I ordered some burgers that are for a limited time and are supposed to come with bacon, there was no bacon and I ordered one with extra. It's unfair not to get things for the price you pay. Do something.
Atmosphere: 1
Food: 1
Service: 1
Ms. D
Slow service.
Atmosphere: 1
Food: 3
Service: 1
Kim Hill
Not just burgers.You know you would think getting a Cobb salad at Whataburger would be crazy.... it was excellent! So fresh and crisp. Also love the breakfast on a bun and
Atmosphere: 5
Food: 5
Service: 5
Rigoberto Mendez
It's my favorite burger shop...
Atmosphere: 4
Food: 4
Service: 4
Grisel Aldarondo
I ordered online so that it would be faster when picking up my order, as soon as I arrived at the Intercome they told me that I had to go into the restaurant which seemed strange to me because in my order I said that I would pick it up through Drive True, I proceeded to stay at the Drive True When I got to the window they asked me in a bad way why I came through the window if she told me to come inside. They told me to wait an extra 10 minutes for the order and in the end I had to get out of my car because the order was incomplete. The fries were out of the container scattered all over the bag. Inside the restaurant there were 3 employees near the counter all on the phone, inside where the orders are prepared 2 more people were using the phone. This was the worst customer service experience I have ever had. BTW I was late for work for this reason this restaurant is very ghetto11PMMarch 24
Atmosphere: 1
Food: 3
Service: 1
dan long
It's not every day that you make it to a whataburger like this. Old school and everyone was cool. From the Mgr to the order entry. Keep on being the whata in your otherwise burger place.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Burger, French Fries, Onion Rings
Cesar aldana
I give 3 ⭐ to the service because they brought me food and they were missing something and then I told them that I was missing something and they forgot something else but I really like the food at this
Bad customer service. I have been getting the same meals this past fridays, and they had trouble ringing it up at this location. They seem upset because they couldn't get it right. We ended up getting a refund and had to go somewhere else. My order was 2 fish platters and 2 fish sandwich combos simple order.
Richard
11 is the best
Hugo Rodriguez
yall lemme get this straight. for the last 20 years I’ve been a fan of whataburger. ive bought cups, hats and even socks from whataburger. but i have NEVER experienced such a bad experience from this restaurant. first off they got my order wrong, and then they burned my onion rings because they suddenly “forgot”. i had them remade and they weren't even the correct SIZE. and this isnt the first time ive had a bad experience from this location. its a shame that this place has let me down, as all the other whataburgers ive went to have never been like this. hopefully they better the quality of this establishment in the future.
The Rawlinsons
Ordered an order on doordash sauce requested was not in the bag lady who entered the phone was very rude and said she don't know what to tell me ask to speak to a manager and apparently it was a manager why is she a manager
Tim McGough
Not sure if they're understaffed or what but there was literally only one car in line and it took 30 minutes for them to even take my
Paid $25 for someone else’s food thanks a lot and it’s not even the second, third or fourth I just hate that they repeated my actual order before giving me the wrong order. Just close this location its never gonna get better.
Atmosphere: 1
Food: 1
Service: 1
Make sure y’all place an order a day before so when you get there they still have you waiting. Literally 30 min for some fries & drink.Worst but worst.
Service: 1
I recently had the pleasure of dining at Whataburger and was truly impressed by the exceptional service provided by Zakyra. From the moment I entered the restaurant, her warm and welcoming demeanor set the tone for a delightful dining experience.Zakyra’s professionalism and enthusiasm were immediately apparent. She greeted every customer with a genuine smile and ensured that everyone felt valued and appreciated. Despite a bustling environment, Zakyra remained calm and composed, efficiently attending to each customer’s needs with grace and efficiency.What stood out most was Zakyra’s commitment to customer satisfaction. She went above and beyond to accommodate special requests and made sure that every order was prepared exactly to the customer’s liking. Her attention to detail and dedication to quality service were truly commendable.Moreover, Zakyra’s positive attitude was infectious. Her cheerful disposition created a friendly atmosphere in the restaurant, making it a joy to dine there. It’s evident that Zakyra takes great pride in her work and genuinely cares about making each customer’s experience memorable.In addition to her outstanding customer service skills, Zakyra demonstrated impressive multitasking abilities. Despite the busy environment, she managed to keep everything running smoothly, ensuring that orders were prepared promptly and accurately.Overall, Zakyra’s exceptional performance significantly enhanced my dining experience at Whataburger. Her professionalism, positivity, and dedication to customer satisfaction deserve special recognition. I would highly recommend visiting Whataburger and experiencing Zakyra’s exceptional service firsthand.Thank you, Zakyra, for making my visit to Whataburger such a delightful and memorable one. Keep up the fantastic work—you are truly an asset to the team!I hope this review captures Zakyra’s positive impact and contributes to recognizing her outstanding service at Whataburger! If you need any adjustments or further details, feel free to let me know.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Sandwich, French Fries
I love Whataburger but this specific store is useless. You place an order online to pick up at the drive thru and when you waited half an hour in line they tell you that you must get off and pick up at the door, there they make you wait a few more minutes. Whatever you ask for, they will always force you to get out of the car even if you don't want to. The food is always poorly prepared, it usually lacks the ingredients I ask for, always bacon. I order onion rings and when they're not burnt, the box is empty. The fries are always cold and hard. I made a claim on this specific store's website and they only gave me points on the app. They don't care in the least about offering good service. If you are going to eat there, half an hour to get your food, if you go by car, half an hour too, and if you order takeout, the same thing. I don't have another store nearby so I have to come back here. Today I ordered some burgers that are for a limited time and are supposed to come with bacon, there was no bacon and I ordered one with extra. It's unfair not to get things for the price you pay. Do something.
Atmosphere: 1
Food: 1
Service: 1
Slow service.
Atmosphere: 1
Food: 3
Service: 1
Not just burgers.You know you would think getting a Cobb salad at Whataburger would be crazy.... it was excellent! So fresh and crisp. Also love the breakfast on a bun and
Atmosphere: 5
Food: 5
Service: 5
It's my favorite burger shop...
Atmosphere: 4
Food: 4
Service: 4
I ordered online so that it would be faster when picking up my order, as soon as I arrived at the Intercome they told me that I had to go into the restaurant which seemed strange to me because in my order I said that I would pick it up through Drive True, I proceeded to stay at the Drive True When I got to the window they asked me in a bad way why I came through the window if she told me to come inside. They told me to wait an extra 10 minutes for the order and in the end I had to get out of my car because the order was incomplete. The fries were out of the container scattered all over the bag. Inside the restaurant there were 3 employees near the counter all on the phone, inside where the orders are prepared 2 more people were using the phone. This was the worst customer service experience I have ever had. BTW I was late for work for this reason this restaurant is very ghetto11PMMarch 24
Atmosphere: 1
Food: 3
Service: 1
It's not every day that you make it to a whataburger like this. Old school and everyone was cool. From the Mgr to the order entry. Keep on being the whata in your otherwise burger place.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Burger, French Fries, Onion Rings
I give 3 ⭐ to the service because they brought me food and they were missing something and then I told them that I was missing something and they forgot something else but I really like the food at this
Atmosphere: 5
Food: 5
Service: 3
Restaurantji Recommends
Bad customer service. I have been getting the same meals this past fridays, and they had trouble ringing it up at this location. They seem upset because they couldn't get it right. We ended up getting a refund and had to go somewhere else. My order was 2 fish platters and 2 fish sandwich combos simple order.
11 is the best
yall lemme get this straight. for the last 20 years I’ve been a fan of whataburger. ive bought cups, hats and even socks from whataburger. but i have NEVER experienced such a bad experience from this restaurant. first off they got my order wrong, and then they burned my onion rings because they suddenly “forgot”. i had them remade and they weren't even the correct SIZE. and this isnt the first time ive had a bad experience from this location. its a shame that this place has let me down, as all the other whataburgers ive went to have never been like this. hopefully they better the quality of this establishment in the future.
Ordered an order on doordash sauce requested was not in the bag lady who entered the phone was very rude and said she don't know what to tell me ask to speak to a manager and apparently it was a manager why is she a manager
Not sure if they're understaffed or what but there was literally only one car in line and it took 30 minutes for them to even take my
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Poorly Made Monterrey Melt