Considering there was only one person managing the entire operation, everything was fantastic. Props to her! Her name was leah/leigh. Anyhow, given the current shortage of people that aren't working. This lady put in well 400% to make up for the other people that didn't show up. This lady should be running the whole show. They weren't doing deliveries, so I had to pickup my order, but that wasn't the ladys fault. But my hat goes off to you. If you needed to order from this location, today was the day. I would call ahead and make sure shes working, because the product made was top notch! ⭐⭐⭐⭐⭐
Georgina Garcia
Ordered two pizzas and one was made totally wrong. Called and said they can replace my pizza because giving my money back is “too complicated “. Please. I left with just one pizza that night, which was cold might I addAnyway I call about a week later for my remake and they say “we are really busy right now” as if I am not a paying customer who wants the pizza I ordered. Guy over the phone proceeds to say well I’ll give you a call back in 10-15 minutes for an update. Update what? Put my pizza on the list or give my money back.Horrible customer service. I would recommend DOMINOS down the road
Christian Mathias
If this was the 1st Papa John’s I’d come across, I’d never go back. I don’t know what it is about this location, but we always have problems. They are never professional, they can never make deliveies, and if we do ever get food from here, it is not the “normal” Papa John’s standards I’ve gotten from every other location. Pizzas look like they were made in the dark, sizes are never the same, and the food is honestly inedible sometimes. There is only a handful of places to eat around the area, but I would recommend anything else but this location.
Timothy Reed
Very friendly staff.... Very speedy service... Very efficient and get the order on point everytime
Jennifer C.
Not impressed, haven't been to papa John's in awhile and tried again. Think we are done, way too much crust to actual pizza and they tried to say that's garlic parm crust. No, that's poor quality control. Thankfully they gave us the refund we asked for.
Linnea Brown
Best pizza place in Jarrell. After having a bad experience with the other place with baked in hair into my pizza on the second slice and actually getting ill from the first and only slice. I decided to try Papa Johns. The epic stuffed crust is amazing! Less expensive, and bigger. I am now addicted to the epic stuffed crust lol. The people that work there are the kindest too. They are always so nice and I really appreciate that so much.
Jessica W.
First time ordering from papa John's. I did a mobile order. I was told it would be ready in about 20 min from the time I placed my order for carry out. Ok that's fine. I got to the location and it wasn't ready. OK even though there was only 1 other person there maybe it was busy. But it took a full hour from when my order was placed until it was done. Time management wasn't done well. Then a drink was forgotten. And then I opened up my daughters 8in pizza one slice (1/4 of her pizza) was completely naked. No sauce, no cheese. How does that even happen? It was just dry baked crust. The rest of her pizza was fine. Just somehow everyone missed one part?? And then we had ordered a large stuffed crust. I will say your stuffed crust crust itself was AMAZING! But the rest of the pizza was so sad and extremely thin. I picked up a slice and my fingers just tore right thru the bottom crust. Very unpleasant. And our toppings were scarce. Really disappointed.
Kate C
I’ve only ordered from here once since moving to Jarrell. Ordered delivery, it came quickly and the food was fresh. No complaints.
Jana J.
I order pizza from Jarrell Papa John for first time. It has horrible reviews since it's been here so I was reluctant. We ordered 2 pizzas on line. It didn't give a ready to pick up time so I called the store. The young man that answered was very friendly! He looked it up and verified and said I can have that ready in 15 mins or less. Very friendly! My husband left immediately and it was ready when he got there! It was hot and delicious. So glad I didn't listen to all the bad reviews and try it for myself finally. My first experience was a 5!
Ronald S.
I am so glad to see you are not requiring your employees to wear masks. Finally a company realizes the masks are not safe to wear. Thank you for protecting the health of those that work for you.
We ordered the pappadillas and they were delicious!The girl that answered the phone was super friendly and because I was not looking at a menu, she was very good at giving me my options. The guy that delivered was also super friendly! Great customer service and great food!
Jette Jasper
Worst costumer service ever ! Charged to much money oder never arrived .... unbelievable
Jennifer Holdren
Hubby used app it said pizza was ready hubby went in saw the guy take the pizza out. The guy told my hubby I'll be right with yuh. The guy let the pizza sit 20 minutes so it was cold when he went to give it to hubby.No line place wasn't swamped with people.Hubby said he wasn't going to except a cold pizza asked for a refund. Guy said they wouldn't do it said call corporate so hubby did they said he has to get the refund from the local business. So no refund my husband is a Trucker. We'll never buy from Papa John's after this. Cold pizza horrible. People there horrible.
Oscar P.
I can see how this place only has one star. We order Papa John's on Monday and it was unsatisfactory. I asked for Buffalo wings and got naked wings. My papadia was burnt .... I called the store and Matthew answered and he claimed he tried to call me that was a lie because I checked my phone and my scam blocker no calls were recorded. I will include pictures of the food below and the caller ID from Monday....
Jeremiah
This store never gets our order right. Ever. We pay for items that are not delivered. This is theft. We order pizza and cheesesticks that are supposed to come with Marinara, even paid for an extra one, paid for extra pepperoncinis, and didn't get any of them. We asked the delivery person point blank, are they in the boxes. He lied to our face and said yes and drove off. We called to complain and person at store said it would be 30 minutes to have it delivered. That is nonsense. I went up to the store to get them in person due to the lack of customer service. The person working hands me cold marinara cups. Seriously? So am I supposed to wait thirty minutes for pizza to get cold and then to get cold marinara sauce? THIS HAPPENS EVERY TIME WE ORDER. I am absolutely sick of ordering from this location. Not ordering from here again.
Considering there was only one person managing the entire operation, everything was fantastic. Props to her! Her name was leah/leigh. Anyhow, given the current shortage of people that aren't working. This lady put in well 400% to make up for the other people that didn't show up. This lady should be running the whole show. They weren't doing deliveries, so I had to pickup my order, but that wasn't the ladys fault. But my hat goes off to you. If you needed to order from this location, today was the day. I would call ahead and make sure shes working, because the product made was top notch! ⭐⭐⭐⭐⭐
Ordered two pizzas and one was made totally wrong. Called and said they can replace my pizza because giving my money back is “too complicated “. Please. I left with just one pizza that night, which was cold might I addAnyway I call about a week later for my remake and they say “we are really busy right now” as if I am not a paying customer who wants the pizza I ordered. Guy over the phone proceeds to say well I’ll give you a call back in 10-15 minutes for an update. Update what? Put my pizza on the list or give my money back.Horrible customer service. I would recommend DOMINOS down the road
If this was the 1st Papa John’s I’d come across, I’d never go back. I don’t know what it is about this location, but we always have problems. They are never professional, they can never make deliveies, and if we do ever get food from here, it is not the “normal” Papa John’s standards I’ve gotten from every other location. Pizzas look like they were made in the dark, sizes are never the same, and the food is honestly inedible sometimes. There is only a handful of places to eat around the area, but I would recommend anything else but this location.
Very friendly staff.... Very speedy service... Very efficient and get the order on point everytime
Not impressed, haven't been to papa John's in awhile and tried again. Think we are done, way too much crust to actual pizza and they tried to say that's garlic parm crust. No, that's poor quality control. Thankfully they gave us the refund we asked for.
Best pizza place in Jarrell. After having a bad experience with the other place with baked in hair into my pizza on the second slice and actually getting ill from the first and only slice. I decided to try Papa Johns. The epic stuffed crust is amazing! Less expensive, and bigger. I am now addicted to the epic stuffed crust lol. The people that work there are the kindest too. They are always so nice and I really appreciate that so much.
First time ordering from papa John's. I did a mobile order. I was told it would be ready in about 20 min from the time I placed my order for carry out. Ok that's fine. I got to the location and it wasn't ready. OK even though there was only 1 other person there maybe it was busy. But it took a full hour from when my order was placed until it was done. Time management wasn't done well. Then a drink was forgotten. And then I opened up my daughters 8in pizza one slice (1/4 of her pizza) was completely naked. No sauce, no cheese. How does that even happen? It was just dry baked crust. The rest of her pizza was fine. Just somehow everyone missed one part?? And then we had ordered a large stuffed crust. I will say your stuffed crust crust itself was AMAZING! But the rest of the pizza was so sad and extremely thin. I picked up a slice and my fingers just tore right thru the bottom crust. Very unpleasant. And our toppings were scarce. Really disappointed.
I’ve only ordered from here once since moving to Jarrell. Ordered delivery, it came quickly and the food was fresh. No complaints.
I order pizza from Jarrell Papa John for first time. It has horrible reviews since it's been here so I was reluctant. We ordered 2 pizzas on line. It didn't give a ready to pick up time so I called the store. The young man that answered was very friendly! He looked it up and verified and said I can have that ready in 15 mins or less. Very friendly! My husband left immediately and it was ready when he got there! It was hot and delicious. So glad I didn't listen to all the bad reviews and try it for myself finally. My first experience was a 5!
I am so glad to see you are not requiring your employees to wear masks. Finally a company realizes the masks are not safe to wear. Thank you for protecting the health of those that work for you.
Restaurantji Recommends
We ordered the pappadillas and they were delicious!The girl that answered the phone was super friendly and because I was not looking at a menu, she was very good at giving me my options. The guy that delivered was also super friendly! Great customer service and great food!
Worst costumer service ever ! Charged to much money oder never arrived .... unbelievable
Hubby used app it said pizza was ready hubby went in saw the guy take the pizza out. The guy told my hubby I'll be right with yuh. The guy let the pizza sit 20 minutes so it was cold when he went to give it to hubby.No line place wasn't swamped with people.Hubby said he wasn't going to except a cold pizza asked for a refund. Guy said they wouldn't do it said call corporate so hubby did they said he has to get the refund from the local business. So no refund my husband is a Trucker. We'll never buy from Papa John's after this. Cold pizza horrible. People there horrible.
I can see how this place only has one star. We order Papa John's on Monday and it was unsatisfactory. I asked for Buffalo wings and got naked wings. My papadia was burnt .... I called the store and Matthew answered and he claimed he tried to call me that was a lie because I checked my phone and my scam blocker no calls were recorded. I will include pictures of the food below and the caller ID from Monday....
This store never gets our order right. Ever. We pay for items that are not delivered. This is theft. We order pizza and cheesesticks that are supposed to come with Marinara, even paid for an extra one, paid for extra pepperoncinis, and didn't get any of them. We asked the delivery person point blank, are they in the boxes. He lied to our face and said yes and drove off. We called to complain and person at store said it would be 30 minutes to have it delivered. That is nonsense. I went up to the store to get them in person due to the lack of customer service. The person working hands me cold marinara cups. Seriously? So am I supposed to wait thirty minutes for pizza to get cold and then to get cold marinara sauce? THIS HAPPENS EVERY TIME WE ORDER. I am absolutely sick of ordering from this location. Not ordering from here again.