Prepare yourself for the worst experience possible, repeatedly if you go back more than once. Worst drive thru speaker system possible, you can't hear them nor they you, and if they do hear you, will not understand that you do not want a combo, just a #3 sandwich etc. Pull up to the window, explain you want whatever it is you want, still not understand. If you're lucky to be understood at the window, prepare for a wait of 20-30 minutes for Cajun fries, "...please pull up." ... 2 cars in front already waiting for other stuff... have to park in a parking spot since there's no way to park by the building. After 30 minutes and going around the building again to park next to it since 2 other people left, you decide to go inside (or just leave since you've lost all hope of food safety at this point). Surreal is the best descriptor, 4 people working the kitchen, and a manager and a shift supervisor all appear to be just kind of standing around, "Putting your order together right now."... Yeah, no thanks, just want my money back now as I've lost all faith in competency in the place. Manager appeared to have to call someone to learn how to do a refund. No words, just stepping out of site with the card for a minute or so, then go to the register to go through a lengthy process of button presses to do it. Hands me my card, no explanation or receipt copy, "That's it?", I ask, manager responds "Yea.". Coolness. Of the handful of times I've gone there, it's some variation of these happenings. DO NOT GO TO THIS LOCATION.
Atmosphere: 1
Food: 2
Service: 1
Aaron Plut
It will be ready in 7 minutes. We waited 20 minutes.But, the fries are amazing.
Atmosphere: 3
Food: 5
Service: 3
Mariely Mora
Food was very tasty but the highlight was definitely the great customer service. Please give the charming Venezuelan guy a raise, he deserves it.
Atmosphere: 5
Food: 4
Service: 5
Henry Cartagena
I’ve never seen a drive thru this slow in my life . Absolutely ridiculous , 40 mins with just 3 cars ahead of me , it’s quite
Atmosphere: 1
Food: 1
Service: 1
D
Stopped back in after having the worst experience last Friday evening.Ronnie was exceptional at his service,responsive to my review and attentive to my complaints from that evening.Nice guy,always has been courteous and professional!Thank you Ronnie!
This location barely get customers and literally run out of food the last 2 hours of closing, the order was inaccurate and when I got to the window, they told me my order could not be fulfilled because they ran out of most of what I asked for. There were no accommodations and when asked to make my order fresh, they told me no. Very unprofessional and at this point, just close the entire store down or do a restructuring of staff.
Atmosphere: 1
Service: 1
Evan Rhodes
They did not provide my 3 piece chicken tenders that I paid for and they would not answer my calls or my requests. This location has the worst service ever. The gentleman who is communicating through the drive thru could care less as to what you are ordering or what your needs are. It is absolutely ridiculous. I am a manager of a high end restaurant myself and I personally would fire anyone who behaved as he has every single time I come there. This time he blatantly forgot part of my order because it was so late right before they closed and he treated me terribly
Atmosphere: 1
Food: 1
Service: 1
Fred Rojas
This is the worst location 45 min in line and I get my order wrong never came back think twice B4 use
Food: 2
Service: 1
Bryan Spann
A higher rating if they hadn't overlooked items from my combo meal (such as ranch dressing or sauce). Despite only two cars, the drive-through took longer than anticipated.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spicy Chicken Sandwich, Red Beans & Rice, Wings
Always friendly atmosphere. The employees listens to my order specifics and get it right every time! Always nice and clean!
Atmosphere: 5
Food: 5
Service: 5
Richard Antoine C.
Horrible uncooked chicken - old brown looking due to old oil. Messed up order completely - unfortunately non of them are fluent in
Food: 1
Service: 1
Kapri Nickerson
I arrived at 9 pm, was told the food would be ready in 7 minutes, and was instructed to pull forward. I circled around for 30 minutes because the lobby was closed and the drive-thru line was full, preventing me from speaking to anyone. Eventually, I pulled up next to a car at the drive-thru window, inquired about my food, and was informed that it was ready. Upon driving to the front, they brought out my unsauced wings. The door was locked again, so I circled back around and requested sides. They brought the sides but informed me they were out of sauce. After waiting for an hour, they told me they didn't have the sauce I ordered and offered a different one if I was interested. Let me add that I stood there and watched he try to empty the bottle of sauce ( the one I wanted) in a cup and it wasn’t any left so she stood in front of the sauce back to me and then turned around and said here I have this left like I didn’t just see it was empty and she mixed some random sauces together.
Food: 1
Service: 1
Tim Floyd
This location likes to forget items in your order. They don’t acknowledge it, but will def charge you for them. Don’t try to call them either…they never answer the phone. Oh and they never give receipts so you have zero proof sadly.
Prepare yourself for the worst experience possible, repeatedly if you go back more than once. Worst drive thru speaker system possible, you can't hear them nor they you, and if they do hear you, will not understand that you do not want a combo, just a #3 sandwich etc. Pull up to the window, explain you want whatever it is you want, still not understand. If you're lucky to be understood at the window, prepare for a wait of 20-30 minutes for Cajun fries, "...please pull up." ... 2 cars in front already waiting for other stuff... have to park in a parking spot since there's no way to park by the building. After 30 minutes and going around the building again to park next to it since 2 other people left, you decide to go inside (or just leave since you've lost all hope of food safety at this point). Surreal is the best descriptor, 4 people working the kitchen, and a manager and a shift supervisor all appear to be just kind of standing around, "Putting your order together right now."... Yeah, no thanks, just want my money back now as I've lost all faith in competency in the place. Manager appeared to have to call someone to learn how to do a refund. No words, just stepping out of site with the card for a minute or so, then go to the register to go through a lengthy process of button presses to do it. Hands me my card, no explanation or receipt copy, "That's it?", I ask, manager responds "Yea.". Coolness. Of the handful of times I've gone there, it's some variation of these happenings. DO NOT GO TO THIS LOCATION.
Atmosphere: 1
Food: 2
Service: 1
It will be ready in 7 minutes. We waited 20 minutes.But, the fries are amazing.
Atmosphere: 3
Food: 5
Service: 3
Food was very tasty but the highlight was definitely the great customer service. Please give the charming Venezuelan guy a raise, he deserves it.
Atmosphere: 5
Food: 4
Service: 5
I’ve never seen a drive thru this slow in my life . Absolutely ridiculous , 40 mins with just 3 cars ahead of me , it’s quite
Atmosphere: 1
Food: 1
Service: 1
Stopped back in after having the worst experience last Friday evening.Ronnie was exceptional at his service,responsive to my review and attentive to my complaints from that evening.Nice guy,always has been courteous and professional!Thank you Ronnie!
Atmosphere: 1
Food: 1
Service: 1
Cashier could not speak
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Mashed Potatoes, Spicy Chicken Sandwich Combo, Coleslaw
This location barely get customers and literally run out of food the last 2 hours of closing, the order was inaccurate and when I got to the window, they told me my order could not be fulfilled because they ran out of most of what I asked for. There were no accommodations and when asked to make my order fresh, they told me no. Very unprofessional and at this point, just close the entire store down or do a restructuring of staff.
Atmosphere: 1
Service: 1
They did not provide my 3 piece chicken tenders that I paid for and they would not answer my calls or my requests. This location has the worst service ever. The gentleman who is communicating through the drive thru could care less as to what you are ordering or what your needs are. It is absolutely ridiculous. I am a manager of a high end restaurant myself and I personally would fire anyone who behaved as he has every single time I come there. This time he blatantly forgot part of my order because it was so late right before they closed and he treated me terribly
Atmosphere: 1
Food: 1
Service: 1
This is the worst location 45 min in line and I get my order wrong never came back think twice B4 use
Food: 2
Service: 1
A higher rating if they hadn't overlooked items from my combo meal (such as ranch dressing or sauce). Despite only two cars, the drive-through took longer than anticipated.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Spicy Chicken Sandwich, Red Beans & Rice, Wings
Restaurantji Recommends
Food is always good. OK cleanliness.
Atmosphere: 3
Food: 4
Service: 3
Always friendly atmosphere. The employees listens to my order specifics and get it right every time! Always nice and clean!
Atmosphere: 5
Food: 5
Service: 5
Horrible uncooked chicken - old brown looking due to old oil. Messed up order completely - unfortunately non of them are fluent in
Food: 1
Service: 1
I arrived at 9 pm, was told the food would be ready in 7 minutes, and was instructed to pull forward. I circled around for 30 minutes because the lobby was closed and the drive-thru line was full, preventing me from speaking to anyone. Eventually, I pulled up next to a car at the drive-thru window, inquired about my food, and was informed that it was ready. Upon driving to the front, they brought out my unsauced wings. The door was locked again, so I circled back around and requested sides. They brought the sides but informed me they were out of sauce. After waiting for an hour, they told me they didn't have the sauce I ordered and offered a different one if I was interested. Let me add that I stood there and watched he try to empty the bottle of sauce ( the one I wanted) in a cup and it wasn’t any left so she stood in front of the sauce back to me and then turned around and said here I have this left like I didn’t just see it was empty and she mixed some random sauces together.
Food: 1
Service: 1
This location likes to forget items in your order. They don’t acknowledge it, but will def charge you for them. Don’t try to call them either…they never answer the phone. Oh and they never give receipts so you have zero proof sadly.
Atmosphere: 1
Food: 1
Service: 1