I paid 2 dollars extra for a venti, and I asked for LIGHT ice. This cup had ice filled to the top. If I'm paying 7 dollars for a coffee, I want it made correctly. It's too much trouble to turn back around and ask it to be remade. I pay for the bigger size so I can get more COFFEE not ice. Otherwise I may as well make a latte at home. I love the taste of the oatmilk hazelnut shaken espresso. That's what's in the picture. I just wanted more drink. Not more ice. Please listen to customers! I used to work at McDonald's. It's not hard to make coffee the way people want it. This was just, very annoying. I normally am not one to complain but it really irked me that they did the exact opposite of what I asked for.
Service: 2
M Khurram Qureshi
Great service. Good caring people. Neat and clean restaurant. Ready to holiday with music and decorations. They didn’t have the pop cakes so we end up with up snow man cookies and chili ate croissant. Kids loved it. Ample of indoor seating. Great ambient. Welcoming atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Dani N. (sweet80pea)
Thank you for a sweet message. Great start to my week.
Terrible customer service. Waited 25 mins for a mobile order, only for it to be made wrong. People were coming and going with orders in the mean time. No one would look my way or explain to me what was going on while I was in waiting, or ask what I was waiting for, just talking amongst themselves. Manager was rude when I approached her on this. I asked for a refund and she said she would only give me a refund if I gave the drinks back. What kind of refund is this?? I understand they are busy, but please communicate with customers and do not ignore them. This manager needs customer service training badly.
J J
Do not come to this location !!! Girls are disrespect unfriendly and unkind! Will leave you there waiting ignoring you whole talking to each other snickering . Never asking If you need help. A great way to ruin a day. Go to ANY other location they're all way more professional and friendly . This location is horrible on customer service. Wow
terri o.
Usually good service but today I used my app to order before I leave the house to go to work and the doors were locked. I had to wait in a long line of cars . This made me very late. This defeats the purpose of ordering on line. Why have the app open for orders if you're doors are going to be locked . I'll probably have to purchase coffee and food somewhere else now .
Karlo M.
I went and their coffee was terrible compared to other Starbucks, ordered some seasonal coffee drink and I won't lie it tasted terrible
Emilio Castro
My favorite Starbucks around this part of town. They have plenty of tables to sit around inside (and a few outside, though who does that in Houston?). I usually meet with clients and friends here since it's also convenient and easy to find. Parking can be a challenge -and then, if you don't find a spot, you may need to drive all around outside and back in to give it another try.Of course, I like the atmosphere and the team. All great and hard-working people here. And they always get my drink right :)
Keke and Jacob are the best. So understanding and sweet. I love this store. Best service ever.
Atmosphere: 5
Food: 5
Service: 5
Deby Guerra
If i could give no stars i would, Ernest is the rudest person & most arrogant person ever. I really miss the old manager Joseph better. Ernest is loud & obnoxious but doesn’t treat everyone the same. What ever happened to customer service? USED to be my favourite location now i avoid it like the black plague. thanks for ruining a good place Ernest Apple.
Atmosphere: 1
Food: 1
Service: 1
Meghan Loomis
Girl at the drive thru was so friendly! She got my order size wrong on one of my drinks, but was very nice about it, and corrected the problem quickly. This is my favorite Starbucks to go to. I have one closer to my house, but will go out of my way to go to this one. They make the coffee better here, and the service is hands down impeccable! Thanks Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Warren Sneedon
Used the drive through, awesome service and egg and sausage sandwhich really good.
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
Sura Ghazwan
My favorite branch, as people there, is so warm and welcoming. I made friends there and now I know amost everyone who work there.
Friendly and fast!
Atmosphere: 5
Service: 5
I paid 2 dollars extra for a venti, and I asked for LIGHT ice. This cup had ice filled to the top. If I'm paying 7 dollars for a coffee, I want it made correctly. It's too much trouble to turn back around and ask it to be remade. I pay for the bigger size so I can get more COFFEE not ice. Otherwise I may as well make a latte at home. I love the taste of the oatmilk hazelnut shaken espresso. That's what's in the picture. I just wanted more drink. Not more ice. Please listen to customers! I used to work at McDonald's. It's not hard to make coffee the way people want it. This was just, very annoying. I normally am not one to complain but it really irked me that they did the exact opposite of what I asked for.
Service: 2
Great service. Good caring people. Neat and clean restaurant. Ready to holiday with music and decorations. They didn’t have the pop cakes so we end up with up snow man cookies and chili ate croissant. Kids loved it. Ample of indoor seating. Great ambient. Welcoming atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Thank you for a sweet message. Great start to my week.
Atmosphere: 5
Food: 5
Service: 5
I went to this Starbucks todayParking: Idk
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Frappuccino, Peppermint Mocha Crème Frappuccino Blended Beverage
Terrible customer service. Waited 25 mins for a mobile order, only for it to be made wrong. People were coming and going with orders in the mean time. No one would look my way or explain to me what was going on while I was in waiting, or ask what I was waiting for, just talking amongst themselves. Manager was rude when I approached her on this. I asked for a refund and she said she would only give me a refund if I gave the drinks back. What kind of refund is this?? I understand they are busy, but please communicate with customers and do not ignore them. This manager needs customer service training badly.
Do not come to this location !!! Girls are disrespect unfriendly and unkind! Will leave you there waiting ignoring you whole talking to each other snickering . Never asking If you need help. A great way to ruin a day. Go to ANY other location they're all way more professional and friendly . This location is horrible on customer service. Wow
Usually good service but today I used my app to order before I leave the house to go to work and the doors were locked. I had to wait in a long line of cars . This made me very late. This defeats the purpose of ordering on line. Why have the app open for orders if you're doors are going to be locked . I'll probably have to purchase coffee and food somewhere else now .
I went and their coffee was terrible compared to other Starbucks, ordered some seasonal coffee drink and I won't lie it tasted terrible
My favorite Starbucks around this part of town. They have plenty of tables to sit around inside (and a few outside, though who does that in Houston?). I usually meet with clients and friends here since it's also convenient and easy to find. Parking can be a challenge -and then, if you don't find a spot, you may need to drive all around outside and back in to give it another try.Of course, I like the atmosphere and the team. All great and hard-working people here. And they always get my drink right :)
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Keke and Jacob are the best. So understanding and sweet. I love this store. Best service ever.
Atmosphere: 5
Food: 5
Service: 5
If i could give no stars i would, Ernest is the rudest person & most arrogant person ever. I really miss the old manager Joseph better. Ernest is loud & obnoxious but doesn’t treat everyone the same. What ever happened to customer service? USED to be my favourite location now i avoid it like the black plague. thanks for ruining a good place Ernest Apple.
Atmosphere: 1
Food: 1
Service: 1
Girl at the drive thru was so friendly! She got my order size wrong on one of my drinks, but was very nice about it, and corrected the problem quickly. This is my favorite Starbucks to go to. I have one closer to my house, but will go out of my way to go to this one. They make the coffee better here, and the service is hands down impeccable! Thanks Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
Used the drive through, awesome service and egg and sausage sandwhich really good.
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
My favorite branch, as people there, is so warm and welcoming. I made friends there and now I know amost everyone who work there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich