I love wingstop but lately just like everywhere else the just hiring anybody restaurant had ants and huge soda stains sticky floors and just a mess. Second only one employee knew English I had got 2 other employees and they gave me deer in the headlight look until I spoke Spanish but please while you here learn English not throwing shade but someone non-Spanish speaking will get frustrated. Next in my pics I posted the new promo for 2024 hotbox it was ok but not what I wanted compared to last years hotbox, which was amazing I posted a pic of that promo please bring it back this one not hitting. Just be aware in case you wanting last years hotbox like me
Atmosphere: 1
Food: 3
Service: 2
Idalia
Whoever is picking up the phone doesn’t know what to do and just puts you on hold… waiting to get a refund back from a cancelled order. I just want my money back.
CARLEENA TURNER
Customer service is horrible when they do answer they pick up to place you on hold to take customers in line at the store although the caller is before customers walking in
Atmosphere: 1
Food: 1
Service: 1
Nakaiya Platt
Trying to figure out why I’ve been trying to order since 10:45pm and it’s staying unavailable online and then when I called the store they’re just letting it ring ring and ring smh bad business and losing money. Meanwhile the location on grand park is taking orders all the way til exactly
Atmosphere: 2
Food: 2
Service: 1
Renay Flores
Sold me overcooked wings and was told they would be replaced ( THAT NEVER HAPPENED) Been told twice it be taking care of and it’s been 3 weeks.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Garlic Parmesan Wings
Komeka Brooks
I went into this Wingstop to order my wings and noticed two employees who were preparing food rubbing sweat off their faces with their bare hands. One of the employees had just finished changing the trash and returned to the food area without washing her hands. I brought this to the cashier's attention and asked her if the employees could wash their hands and put on gloves and she stated to me that they were not allowed to wear gloves. This is absolutely disgusting for food handlers to prepare the public's meals with bad hygiene and habits. I will be reporting this location to Harris County FDA.
Atmosphere: 1
Food: 1
Service: 1
Geraldine Dobbins
By time I got home 10 wings instead of 15. Call and returned but encountered rude and hostile and argumentative Carlos. Partly my fault for not counting when the blond opened the box. Correcting the order and good customer service without him berating. Oh I do speak Spanish so I heard their conversation. Will return to my neighborhood wing stop.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Wings Wings by the Piece
Danisha Henry
This location is my favorite! I love the way they cook especially went I ask for we'll done! I love the fries with extra seasoning with ranch.
Atmosphere: 5
Food: 5
Service: 5
texas angel
Ordered thru door dash. Good
Food: 5
Service: 5
Maria Asprino
Caroline was very friendly and helpful and took my order very quickly.
DIRTY and they don’t care if you see they’re dirty. Zero communication between the staff. Do not let the reviews fool you, this location is terrible.
Atmosphere: 1
Food: 1
Service: 1
Jesse Archie
Walked in the store to place an order and the store supervisor asked me if I had a problem. After standing at the counter for several minutes unattended, he walks up and says "what is your order" I replied with "hello how are you" He felt like I was wrong for saying hello and started an argument. Do better I really wanted wing today but I will only spend my money where I'm welcome.
Service: 1
India Summers
Wings were overcooked and barely edible. Will never order from here again.
Food: 1
Rigo R
Horrible place to eat, staff members kept yelling at each other and loud enough I couldn’t even hear the person next to me, Wings were old and my fries were cold.
Atmosphere: 1
Food: 1
Service: 1
Larraine Bowers-Mendoza
Ordered on line through the Wingstop Website fir delivery. The order was received in a Sealed, Secured bag and was Missing an order of 5 Classic Garlic Parmasean Wings.I called the location the order was shipped from1998 Katy Mills Blvd.Ste B.They answered the phone with just a "hello".I had to ask if I was calling Wingstop. I told them I was missing the wings. He could not find it in the system looking under my name, even though I tried to give my order numer. I was told it was an carrier issue even though it was shipped in a sealed secure bag, because it was no longer in their system. When I refused that excuse, he hung up the phone on me. I called back, and was hung up on again. The third time the phone was picked up and hung up without anything being said. On my 4th call, I asked to speak to the Manager, I was told they did not have a Manager, then I asked for a Supervisor, and was told I was speaking to the Supervisor. Then was told that they were busy, and did'nt have time to waste on me. The the phone went dead for the last time.The male was the RUDEST person I have ever dealt with.
I love wingstop but lately just like everywhere else the just hiring anybody restaurant had ants and huge soda stains sticky floors and just a mess. Second only one employee knew English I had got 2 other employees and they gave me deer in the headlight look until I spoke Spanish but please while you here learn English not throwing shade but someone non-Spanish speaking will get frustrated. Next in my pics I posted the new promo for 2024 hotbox it was ok but not what I wanted compared to last years hotbox, which was amazing I posted a pic of that promo please bring it back this one not hitting. Just be aware in case you wanting last years hotbox like me
Atmosphere: 1
Food: 3
Service: 2
Whoever is picking up the phone doesn’t know what to do and just puts you on hold… waiting to get a refund back from a cancelled order. I just want my money back.
Customer service is horrible when they do answer they pick up to place you on hold to take customers in line at the store although the caller is before customers walking in
Atmosphere: 1
Food: 1
Service: 1
Trying to figure out why I’ve been trying to order since 10:45pm and it’s staying unavailable online and then when I called the store they’re just letting it ring ring and ring smh bad business and losing money. Meanwhile the location on grand park is taking orders all the way til exactly
Atmosphere: 2
Food: 2
Service: 1
Sold me overcooked wings and was told they would be replaced ( THAT NEVER HAPPENED) Been told twice it be taking care of and it’s been 3 weeks.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Garlic Parmesan Wings
I went into this Wingstop to order my wings and noticed two employees who were preparing food rubbing sweat off their faces with their bare hands. One of the employees had just finished changing the trash and returned to the food area without washing her hands. I brought this to the cashier's attention and asked her if the employees could wash their hands and put on gloves and she stated to me that they were not allowed to wear gloves. This is absolutely disgusting for food handlers to prepare the public's meals with bad hygiene and habits. I will be reporting this location to Harris County FDA.
Atmosphere: 1
Food: 1
Service: 1
By time I got home 10 wings instead of 15. Call and returned but encountered rude and hostile and argumentative Carlos. Partly my fault for not counting when the blond opened the box. Correcting the order and good customer service without him berating. Oh I do speak Spanish so I heard their conversation. Will return to my neighborhood wing stop.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Wings Wings by the Piece
This location is my favorite! I love the way they cook especially went I ask for we'll done! I love the fries with extra seasoning with ranch.
Atmosphere: 5
Food: 5
Service: 5
Ordered thru door dash. Good
Food: 5
Service: 5
Caroline was very friendly and helpful and took my order very quickly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
DIRTY and they don’t care if you see they’re dirty. Zero communication between the staff. Do not let the reviews fool you, this location is terrible.
Atmosphere: 1
Food: 1
Service: 1
Walked in the store to place an order and the store supervisor asked me if I had a problem. After standing at the counter for several minutes unattended, he walks up and says "what is your order" I replied with "hello how are you" He felt like I was wrong for saying hello and started an argument. Do better I really wanted wing today but I will only spend my money where I'm welcome.
Service: 1
Wings were overcooked and barely edible. Will never order from here again.
Food: 1
Horrible place to eat, staff members kept yelling at each other and loud enough I couldn’t even hear the person next to me, Wings were old and my fries were cold.
Atmosphere: 1
Food: 1
Service: 1
Ordered on line through the Wingstop Website fir delivery. The order was received in a Sealed, Secured bag and was Missing an order of 5 Classic Garlic Parmasean Wings.I called the location the order was shipped from1998 Katy Mills Blvd.Ste B.They answered the phone with just a "hello".I had to ask if I was calling Wingstop. I told them I was missing the wings. He could not find it in the system looking under my name, even though I tried to give my order numer. I was told it was an carrier issue even though it was shipped in a sealed secure bag, because it was no longer in their system. When I refused that excuse, he hung up the phone on me. I called back, and was hung up on again. The third time the phone was picked up and hung up without anything being said. On my 4th call, I asked to speak to the Manager, I was told they did not have a Manager, then I asked for a Supervisor, and was told I was speaking to the Supervisor. Then was told that they were busy, and did'nt have time to waste on me. The the phone went dead for the last time.The male was the RUDEST person I have ever dealt with.
Atmosphere: 1
Food: 1
Service: 1