To whoom it may concern,I was there 3/6/2024 after not being to a chicken express in years on drive through. I asked to please give me a minute as i pulled up so I could review the menu and no answer but could hesr people . Then I ask if still have bone in wings"Mind you been years and I used to get bone in at the location on Sublett and Cooper in Arlington, a very rude voice comes through (KATTY) and says" WE HAVE NEVER HAD BONE IN WINGS " in a be- littleling way. I proceed to askfor a #1- 4 piece and she (KATTY) says original spicy or mild or mixed , again been a while I've been here I thought maybe thought I was ordering just regular chicken and is why she asked original spicy mild or mix. She responds very rude , ORIGINAL /SPICY/MILD/ MIXed, not explaining that is how you can get it. I instantly felt not welcomed for my buisness so i proceeded to the window to ask for her name. It is obvious to me she hates what she is doing or her JOB since buissness was none at window and at drive through or Dine In. I understand when busy and it's hectic but as I mentioned NO CUSTOMERS between (7:00 ‐7:30) were there. This should be o concern to owners/franchise and to customers . I went down the street to Popey's Chicken and spent $45.00 in food for my family and was a total diffrent experience . Thank you
CB
I am fan of chicken Express ? but the one in kennedale not only is higher than other locations around them but they are rude and the lady acted like she didn’t care if I was a customer or not. Because of that I will drive further to another location .
Atmosphere: 2
Food: 3
Service: 1
June Langley
Ordered Tender Express meals today and everything was hot including the chicken, gravy & roll! I also had a fried apple pie it was hot and crispy! So delicious!
Atmosphere: 5
Food: 5
Service: 5
clint w
The only chicken express we will eat at. Very good food and service.
Food: 5
Service: 5
Recommended dishes: Rolls, Chicken Tenders, Corn Nuggets 253 Cal
Cessna Worlow
The initial ordering process was fine, they took our orders and repeated them back correctly. I had ordered $70 worth of food unfortunately, I have 2 teenagers, myself and my husband eating so it gets costly. When we get to the window to pay I can hear an employee inside making smirk remarks about how much was ordered and about how we ordered the whole menu. At first I played a long with it and agreed and just laughed it off. The lady at the window asked me what I had said so I told her I was agreeing with your coworker there. She closed the window and continued to charge my card but it was declined, I had given her the wrong card by accident. That's when I could repeatedly hear him talking bad about my family and I and how much we ordered. I gave her the correct card then asked her if he normally talks about people whom has bigger orders that way and she confirmed he receives numerous complaints all the time. I asked her who the manager was and she stated she was the manager on duty and she would speak to him as she had already told him to stop and that it was disrespectful but he hasn't. She apologized for his misbehavior and asked if I needed any additional drinks while waiting. She was actually the HIGHLIGHT of my experience because he definitely destroyed my experience and is the reason for the 1 star. She made me feel as if she was truly apologetic for his rudeness and I appreciate that especially after spending nearly $100 on take out! Whoever he is, really needs to sat down and spoken to about how customer service works. I understand people don't want to work these days but there are so many other jobs out there he could have chosen if he did not want to take it seriously
Annetta Branch
I just left this location about 15 minutes ago. When I opened my boxes of chicken and bit into it. It was horrible. I swear the chicken was like bitting into wood. The crust was extremely hard. Chicken was completely dry on the inside. The mashed potatoes and gravy was even dry . I told my husband we should go and take it back. He didn't want to. We just trashed the meals. Chicken Express has lost our business.
Atmosphere: 2
Food: 1
Service: 2
Trey Smith
Nice friendly service
trina M
Went through drive through Iask for hot honey the guy at window hears honey he then drops a honey package on their floor on my chick box threw it in the BOX. I asked did you pick tht up off the floor and put it in w/ my food? He answered NO, but refund is my friend. Yuck!!Parking: Plenty
The Seeker
Ordered through doordash last night and it was on point. Everything was hot off the press. Good job!
tammy goodloe
Had to pay for sauce. For my tenders! I thought sauce came with the meal!
I had delivery from here a few times and I really enjoyed it. The two piece chicken meal is great but it's the chicken tenders I enjoy the most. The corn nuggets are absolutely delicious here, they're usually crispy and sweet. The jalapeño popper are also quite good too and rival almost every place I've tried them. The corn in the cob sucks though, there's barely any taste to it unless you have salt and butter ready at home. My wife also thinks the mashed potatoes and gravy are too plain but I'm ok with them. Lastly I enjoy the biscuit better than the rolls, I just wished they sent honey packets with your delivery.
Nathaniel Nelson
Fast and friendly location. Most chicken express restaurants I've visited are maintained on a high standard of service and uniform quality across the chain.
Ale xx
This location smell horrible the health dept needs to close it down until they get that sewage smell under control. I don't see how the workers are in there with how bad this location smells. Not to mention people eating the food from this restaurant. I would never order a thing from them not even a drink.
Beth Green
Great place to have lunch or dinner. Food taste great. Friendly employees. Stop by if you are in the Kennedale area.
Atmosphere: 5
Food: 5
Service: 5
amanda davis
Ordered through doordash last night and it was on point. Everything was hot off the press. Good job!
To whoom it may concern,I was there 3/6/2024 after not being to a chicken express in years on drive through. I asked to please give me a minute as i pulled up so I could review the menu and no answer but could hesr people . Then I ask if still have bone in wings"Mind you been years and I used to get bone in at the location on Sublett and Cooper in Arlington, a very rude voice comes through (KATTY) and says" WE HAVE NEVER HAD BONE IN WINGS " in a be- littleling way. I proceed to askfor a #1- 4 piece and she (KATTY) says original spicy or mild or mixed , again been a while I've been here I thought maybe thought I was ordering just regular chicken and is why she asked original spicy mild or mix. She responds very rude , ORIGINAL /SPICY/MILD/ MIXed, not explaining that is how you can get it. I instantly felt not welcomed for my buisness so i proceeded to the window to ask for her name. It is obvious to me she hates what she is doing or her JOB since buissness was none at window and at drive through or Dine In. I understand when busy and it's hectic but as I mentioned NO CUSTOMERS between (7:00 ‐7:30) were there. This should be o concern to owners/franchise and to customers . I went down the street to Popey's Chicken and spent $45.00 in food for my family and was a total diffrent experience . Thank you
I am fan of chicken Express ? but the one in kennedale not only is higher than other locations around them but they are rude and the lady acted like she didn’t care if I was a customer or not. Because of that I will drive further to another location .
Atmosphere: 2
Food: 3
Service: 1
Ordered Tender Express meals today and everything was hot including the chicken, gravy & roll! I also had a fried apple pie it was hot and crispy! So delicious!
Atmosphere: 5
Food: 5
Service: 5
The only chicken express we will eat at. Very good food and service.
Food: 5
Service: 5
Recommended dishes: Rolls, Chicken Tenders, Corn Nuggets 253 Cal
The initial ordering process was fine, they took our orders and repeated them back correctly. I had ordered $70 worth of food unfortunately, I have 2 teenagers, myself and my husband eating so it gets costly. When we get to the window to pay I can hear an employee inside making smirk remarks about how much was ordered and about how we ordered the whole menu. At first I played a long with it and agreed and just laughed it off. The lady at the window asked me what I had said so I told her I was agreeing with your coworker there. She closed the window and continued to charge my card but it was declined, I had given her the wrong card by accident. That's when I could repeatedly hear him talking bad about my family and I and how much we ordered. I gave her the correct card then asked her if he normally talks about people whom has bigger orders that way and she confirmed he receives numerous complaints all the time. I asked her who the manager was and she stated she was the manager on duty and she would speak to him as she had already told him to stop and that it was disrespectful but he hasn't. She apologized for his misbehavior and asked if I needed any additional drinks while waiting. She was actually the HIGHLIGHT of my experience because he definitely destroyed my experience and is the reason for the 1 star. She made me feel as if she was truly apologetic for his rudeness and I appreciate that especially after spending nearly $100 on take out! Whoever he is, really needs to sat down and spoken to about how customer service works. I understand people don't want to work these days but there are so many other jobs out there he could have chosen if he did not want to take it seriously
I just left this location about 15 minutes ago. When I opened my boxes of chicken and bit into it. It was horrible. I swear the chicken was like bitting into wood. The crust was extremely hard. Chicken was completely dry on the inside. The mashed potatoes and gravy was even dry . I told my husband we should go and take it back. He didn't want to. We just trashed the meals. Chicken Express has lost our business.
Atmosphere: 2
Food: 1
Service: 2
Nice friendly service
Went through drive through Iask for hot honey the guy at window hears honey he then drops a honey package on their floor on my chick box threw it in the BOX. I asked did you pick tht up off the floor and put it in w/ my food? He answered NO, but refund is my friend. Yuck!!Parking: Plenty
Ordered through doordash last night and it was on point. Everything was hot off the press. Good job!
Had to pay for sauce. For my tenders! I thought sauce came with the meal!
Restaurantji Recommends
I had delivery from here a few times and I really enjoyed it. The two piece chicken meal is great but it's the chicken tenders I enjoy the most. The corn nuggets are absolutely delicious here, they're usually crispy and sweet. The jalapeño popper are also quite good too and rival almost every place I've tried them. The corn in the cob sucks though, there's barely any taste to it unless you have salt and butter ready at home. My wife also thinks the mashed potatoes and gravy are too plain but I'm ok with them. Lastly I enjoy the biscuit better than the rolls, I just wished they sent honey packets with your delivery.
Fast and friendly location. Most chicken express restaurants I've visited are maintained on a high standard of service and uniform quality across the chain.
This location smell horrible the health dept needs to close it down until they get that sewage smell under control. I don't see how the workers are in there with how bad this location smells. Not to mention people eating the food from this restaurant. I would never order a thing from them not even a drink.
Great place to have lunch or dinner. Food taste great. Friendly employees. Stop by if you are in the Kennedale area.
Atmosphere: 5
Food: 5
Service: 5
Ordered through doordash last night and it was on point. Everything was hot off the press. Good job!