Update: Her name is Kail L. Yes. She lacks customer service skills! Very rude!Date: 01/28/2024 time 12:31pmWhomever is working there today needs an attitude readjustment. She is very rude and not nice at all! She had a wireless headphone in her left ear and could not hear a thing I said. When I asked her a question she snapped back with what? Rolled her eyes and blew her breath. I’m so plucking done with this branch! If you like good customer service get a pretzel at the store in the mall!
Atmosphere: 1
Food: 1
Service: 1
Kiana Lawson
Today December 3, 2023, the young lady working behind the counter HAS NO CUSTOMER SERVICE AS WELL AS THE MANAGER LILLANA( however you spell her name) was WORSE!!! I will never give this place my hard earned money again!!!
Atmosphere: 1
Food: 1
Service: 1
Sierra
Not sure of the name of the woman working today, but her customer service was awful. I had a question regarding the frozen lemonade drinks, so I walked up to the counter. She glanced at me and said nothing, which was no big deal as she was working. I asked if I could ask her a question about them, and mid sentence she cut me off saying no frozen drinks before gesturing to the machine that was self-cleaning. I understand she couldn't sell me any, but she didn't have to cut me off and be rude. I just had a question as I've never had the product. Now I won't be trying it at all or coming back here.
Steve Dunshea
The girl behind the counter must be working for another company! Her whole demeanor while serving me made me want to go anywhere else. Sorry, Auntie Anne, when I see your sign again ,I will be going in the opposite direction.
Rachel Rae
Little kid working there who wears the hat was very rude to me just now. I asked for a specific cup of pretzel and he told me they were all the same, and that he had already put the cup in the bag. I told him I did not touch the bag and I would like the cup I chose.. he argued with me then finally changed the cup of pretzels with an attitude and made my drink with his glove half on. Very unprofessional like.
Mulenah Babe
I have come here multiple times with my family. The server whos initials are L.S is always miserable. She is quite curt and rude when asked a Question. She didn't hear me and spat out "What!?" as if i offended her. She even had the nerve to tap impatiently as i gave her the money due. There was no one behind me. Im not sure where the customer service training went but it definitely is not being projected at this location.
Dee B
Went to the Wal-Mart on Lowe's Blvd specifically to get Auntie Anne's before they close. Online (on Google and Auntie Anne's website) it says they close at 9p. The guy working said they closed at 8p. Pretty POed about the complete waste of time and gas since there is a Wal-Mart closer to me I would've gone to if their hours were right.
Simp Sykkuno
Well we asked for 2 pretzels and apparently the chick taking the order was not only just talking to my bf and not asking me about my order but she clearly had the good Ole googly eyes for him, fair enough she can stare all she wants he didn't notice her at all, but you'd think if she was gonna openly stare at my bf like a cat in heat the least she could do was get the order right. Nope only gave my bf his order completly left out mine. Now normaly it be like " did she hear the whole order?" And seeing as when she repeated the whole order to us including me double checking I'd say yeah, she heard the whole order and just left my stuff out. Next time if you stare at another women's man at least give us the full correct order.
Deanna Broady
Went to the Wal-Mart on Lowe's Blvd specifically to get Auntie Anne's before they close. Online (on Google and Auntie Anne's website) it says they close at 9p. The guy working said they closed at 8p. Pretty POed about the complete waste of time and gas since there is a Wal-Mart closer to me I would've gone to if their hours were right.
Laya V
I have come here multiple times with my family. The server whos initials are L.S is always miserable. She is quite curt and rude when asked a Question. She didn't hear me and spat out "What!?" as if i offended her. She even had the nerve to tap impatiently as i gave her the money due. There was no one behind me. Im not sure where the customer service training went but it definitely is not being projected at this location.
Every time I order from here through door dash my pretzels are like bricks and ask for Carmel sauce I get marinara sauce and my lemonade is water like I don't understand why they can't make it fresh so cooking up pretzels for decoration and forcing people to eat it... they don't even deserve a rating of 1 just horrible don't eat here at all so they can go out of business
Saharrah Lev
Worst Auntie Anne’s around. Terrible customer service & the manager has NO idea what she’s doing. As we waited for our food 3 orders had been taken back by 3 different customers because there food was incorrect.
casey ellis
Customer service is awful but the preztels are amazing. 3 Stars
Jerry Fields
The worker hatefully stated we are not open yet when she finally saw me at the counter. The store's hours are 10:00 am to 9:00 pm on Saturdays. It was 10:11. Unfortunately things have steadily gone downhill over the past year or so at this location. I am a regular customer and used to experience a wonderful experience getting our Saturday pretzel treat. This is no longer the case and as of today this store has lost a customer. I feel bad for the manager because she seems unable to hire good help anymore. Hopefully that will change.
Fernando Villarreal
Bad customer service will never get nothing from there again
Update: Her name is Kail L. Yes. She lacks customer service skills! Very rude!Date: 01/28/2024 time 12:31pmWhomever is working there today needs an attitude readjustment. She is very rude and not nice at all! She had a wireless headphone in her left ear and could not hear a thing I said. When I asked her a question she snapped back with what? Rolled her eyes and blew her breath. I’m so plucking done with this branch! If you like good customer service get a pretzel at the store in the mall!
Atmosphere: 1
Food: 1
Service: 1
Today December 3, 2023, the young lady working behind the counter HAS NO CUSTOMER SERVICE AS WELL AS THE MANAGER LILLANA( however you spell her name) was WORSE!!! I will never give this place my hard earned money again!!!
Atmosphere: 1
Food: 1
Service: 1
Not sure of the name of the woman working today, but her customer service was awful. I had a question regarding the frozen lemonade drinks, so I walked up to the counter. She glanced at me and said nothing, which was no big deal as she was working. I asked if I could ask her a question about them, and mid sentence she cut me off saying no frozen drinks before gesturing to the machine that was self-cleaning. I understand she couldn't sell me any, but she didn't have to cut me off and be rude. I just had a question as I've never had the product. Now I won't be trying it at all or coming back here.
The girl behind the counter must be working for another company! Her whole demeanor while serving me made me want to go anywhere else. Sorry, Auntie Anne, when I see your sign again ,I will be going in the opposite direction.
Little kid working there who wears the hat was very rude to me just now. I asked for a specific cup of pretzel and he told me they were all the same, and that he had already put the cup in the bag. I told him I did not touch the bag and I would like the cup I chose.. he argued with me then finally changed the cup of pretzels with an attitude and made my drink with his glove half on. Very unprofessional like.
I have come here multiple times with my family. The server whos initials are L.S is always miserable. She is quite curt and rude when asked a Question. She didn't hear me and spat out "What!?" as if i offended her. She even had the nerve to tap impatiently as i gave her the money due. There was no one behind me. Im not sure where the customer service training went but it definitely is not being projected at this location.
Went to the Wal-Mart on Lowe's Blvd specifically to get Auntie Anne's before they close. Online (on Google and Auntie Anne's website) it says they close at 9p. The guy working said they closed at 8p. Pretty POed about the complete waste of time and gas since there is a Wal-Mart closer to me I would've gone to if their hours were right.
Well we asked for 2 pretzels and apparently the chick taking the order was not only just talking to my bf and not asking me about my order but she clearly had the good Ole googly eyes for him, fair enough she can stare all she wants he didn't notice her at all, but you'd think if she was gonna openly stare at my bf like a cat in heat the least she could do was get the order right. Nope only gave my bf his order completly left out mine. Now normaly it be like " did she hear the whole order?" And seeing as when she repeated the whole order to us including me double checking I'd say yeah, she heard the whole order and just left my stuff out. Next time if you stare at another women's man at least give us the full correct order.
Went to the Wal-Mart on Lowe's Blvd specifically to get Auntie Anne's before they close. Online (on Google and Auntie Anne's website) it says they close at 9p. The guy working said they closed at 8p. Pretty POed about the complete waste of time and gas since there is a Wal-Mart closer to me I would've gone to if their hours were right.
I have come here multiple times with my family. The server whos initials are L.S is always miserable. She is quite curt and rude when asked a Question. She didn't hear me and spat out "What!?" as if i offended her. She even had the nerve to tap impatiently as i gave her the money due. There was no one behind me. Im not sure where the customer service training went but it definitely is not being projected at this location.
Restaurantji Recommends
Every time I order from here through door dash my pretzels are like bricks and ask for Carmel sauce I get marinara sauce and my lemonade is water like I don't understand why they can't make it fresh so cooking up pretzels for decoration and forcing people to eat it... they don't even deserve a rating of 1 just horrible don't eat here at all so they can go out of business
Worst Auntie Anne’s around. Terrible customer service & the manager has NO idea what she’s doing. As we waited for our food 3 orders had been taken back by 3 different customers because there food was incorrect.
Customer service is awful but the preztels are amazing. 3 Stars
The worker hatefully stated we are not open yet when she finally saw me at the counter. The store's hours are 10:00 am to 9:00 pm on Saturdays. It was 10:11. Unfortunately things have steadily gone downhill over the past year or so at this location. I am a regular customer and used to experience a wonderful experience getting our Saturday pretzel treat. This is no longer the case and as of today this store has lost a customer. I feel bad for the manager because she seems unable to hire good help anymore. Hopefully that will change.
Bad customer service will never get nothing from there again