Jack In The Box

3800 E Elms Rd, Killeen
(254) 680-4630

Recent Reviews

Jamaine G

I ordered sauced and loaded spicy popcorn chicken box and got plain popcorn chicken with nothing on them smh

jennifer williams

Worst experience I've ever had in a LOOONG. Quita was inital window attendant. Ordered three meals. Was just missing one fry but instead of just giving the order she sent the guy(malik). We asked to "swear on your mother" thought initially he was just joking but preceeded to basically say we were lying(without just saying he thought we were lying). Extremely rude for no reason. Offered to give him the ordered all back but wouldn't take the bags. seems small but it was principle of the matter. Spend $40 and I wish I could have just got my money back but I doubt they would have refunded the order.

Atmosphere: 1

Service: 1

Zyonie Roberts

This place is horrible, I place my order on February 27,2024 for some egg rolls and they came out not only cold but completely frozen! I was not happy because this happened twice already! Do not go here for the sake of your time, gas, and peace of mind!

Atmosphere: 1

Food: 1

Service: 1

Patrick Tomz

Great customer service.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Stuffed Jalapeños, Sourdough Jack, French Fries, Ultimate Cheeseburger

Riley Shaw

If I could rate it no stars I would. My food had mold in it. They wouldn’t refund me for my whole meal. I have pictures. And they didn’t give me a receipt. Truly disgusting.

Atmosphere: 1

Food: 1

Service: 1

Latishua Collins

Never had a bad experience the people there are greatParking: Great no issuesWheelchair accessibility: Great no issues

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Two Tacos

danielle wade

This Jack in the Box is unprofessional rude. I had to wait over 30 minutes for an order that I placed in the mobile app because they could not get it right and were fighting

Atmosphere: 1

Food: 2

Service: 1

Sarah Conway

Great not only do you have to check if you got your order ...now you gotta check if you got the right burger..your think after you get parked for 20 mins they would have it right. Cant fix it either the manager just hangs up. Dont waste your time..youll be there a while.

Atmosphere: 1

Food: 1

Service: 1

Diana Valdepena

OMG I love Jack in the box Breakfast but it seems that someone behind the grill is throwing my sandwich together from across the room and the freaking hash brown always seems like it's been floating in the grease for ever, because that's all you can taste in the dark greasy hash brown Patty.... Please oh please improve this hash brown patty full of Grease drenched in Grease that you give people!!!! And take a little more pride in your people making customers sandwiches tell them to stop talking over the food they're making and concentrate on giving this paying customer a good sandwich

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: Sausage Croissant, Hash Browns

Psycho Black69

I had an awesome experience @ this location! The workers Quita & Gabriel made sure of that!! They were very nice & looked out for me when I came through the drive thru!! I'm definitely going back ☺️!!!

Atmosphere: 5

Food: 5

Service: 5

Jaimian Scharr

Got made fun of for being a Patriots Fan?, was fun and the server was great. Food is always delicous and you guys never get my food wrong.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Onion Rings, Ultimate Cheeseburger

Tyler McLeod

I just recently moved here and fell inlove with Jack inthe box, especially this new night crew. Killin it ? highly recommend checking it out.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Rolls, Sourdough Jack, Hash Browns, Sausage Egg & Cheese Biscuit, Chicken Sandwich

Jordan Smith

This place is infested with gigantic crickets. If you think I'm joking I dare the owner or corporate to do a random bathroom check. It made my stomach

Atmosphere: 1

Food: 1

Service: 5

Richard Turcotte

Brandon and Allena went above and beyond for me to make sure that I was taken care of. You guys are the best!!!

Atmosphere: 5

Food: 5

Service: 5

Felicia Alexander

Horrible! Went through the drive thru around 9:45pm on August 29 2023. Saw food on the counters and on the floors. Drive thru employee picked up a broom and halfway started to sweep the floor and then went to grab my drink without washing his hands. He grabbed my drink knowing my drink (knew that soda machine didn’t have carbonation in it) was flat because he added ice on top of a full cup a of soda. Instead of adding the ice first then the soda. But I didn’t drink it because he didn’t wash his hands after sweeping the floor. Then he turned around and his pants were sagging. He then told me to move me vehicle to the front of the store because he saw that I was looking at the restaurant through the drive thru window and I was getting ready to take pictures of the uncleanliness.Then the drive thru employee brought my food and I said my drink was flat and he said “dang, what do you want”. At this time I’m frustrated. So I checked my sandwich and asked him what is wrong with my sandwich and he told me he didn’t know what was wrong with it and he is not the griller. The drive thru employee touched my sandwich and then asked me if I wanted a full refund. And he laughed said “there is no one here to give me a refund”. And continue to say that the “restaurant is always nasty and there’s nothing that they can do about it. So I should never come back”. And don’t worry about how he wears his pants.

Atmosphere: 1

Food: 1

Service: 1

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