They need to train their staff better on how to talk to customers!!!!
Zelda Tanit
The dude that answered the phone was extremely rude. What is happening here in Laredo that everyone has a bad attitude towards customers?
Luis Zamora
Called on extremely short notice, and they had the cake we needed ready to go. After getting there, I wanted to be decadent and get another one. Will be definitely going back.
Joe Perez
I'm not a cake person unless its from the pastry house!
Blanca Bruni
The best!! ⭐️⭐️⭐️⭐️⭐️⭐️Turtle cake and cheesecakes so good!
elricardon
Everything is great. But my go to is always the flan & empanadas. Can’t beat the taste & more importantly the quality.
Samantha Ramirez
My sister bought my son a cake with fruit on it. Loved it! It was so good!!
Tiffers Blogs
I wanted to order a sugar-free cake, but unfortunately they don't have this option available. I also hoped to get a cake the same day, but hopefully they will be able to have a cake ready in time for when we really need their help the next time I call!
Sarah Dickey
Amazing!! Had a delicious strawberry fudge cake. Tasted like a fancy gansito!!!
Not sure why the bad reviews. Every time I come here for their cookies or special occasion cakes the staff is super helpful and the cakes are delicious. I always get compliments from everyone asking where I got it. My family has driven across town from the south side just for their pistachio cake thats one of a kind !
Ed Garza
On Chistmas eve we went to buy a cake, we choose the mango cream cake, and what a surprise the had... the mango was hard, in came in little chunkies but hard... only 1 slice and thats it... sorry pastry dont like it
S. R.
They have some of the best cakes in laredo. I bought a strawberry cheesecake from them and it was delicious and their service was very courteous. I recommend it to everyone!!!!
Laura Ellis
Second time we found a whole layer of wax paper in the cake SECOND time we just couldn’t believe it it was gross Very embarrassing guests was chewing the wax paper and one guest almost choke with the wax paper horrible experience
Ruth Gutierrez
This was my first experience shopping at the Pastry House and I really wanted to give this local business a chance; especially since a lot of local businesses are struggling. However, the presentation of my purchase and their response to it left me less than impressed. I ordered two cakes: New York cheese cake with strawberries on top and a tres leches cake. I noticed right away that the cheese cake crust was broken around and was quite noticeable sloppy on presentation. I asked the owner?/employee as to why it looked that way and he stated that the weight of the strawberries brought it down and broke the base but it didn’t have anything and was fine like that. I told him but it looks broken and the ones on display, for example, at H-E-B don’t look like that and he just shrugged at that. I honestly, felt disregarded as a customer for my concerns. I initially just wanted to purchase a cheese cake at H-E-B but as stated above wanted to give small independent businesses a chance. I had also noticed a service charge; I asked why I had a service charged on my receipt and was then told it was due to using my card to pay for the transaction. I was never told this when I called to place the order nor before I paid for the order. Had I been told I would have just paid in cash, as I had cash but thought it would be less cross contamination if I paid with my card. I would not have had an issue with this if I was notified before the transaction about the additional card charge( I was already waiting for them to finish my cakes, although I had a set time for pick-up) but the fact that I was not advised especially during this time is very frustrating. I do have to say that their tres leches cake was tasty and looked presentable; however, for the cheese cake I think I’m just going to stick to the plain old bakeries at the super markets. The cheese cakes there look far more appealing and at a cheaper cost.
Great cakes and great service.
They need to train their staff better on how to talk to customers!!!!
The dude that answered the phone was extremely rude. What is happening here in Laredo that everyone has a bad attitude towards customers?
Called on extremely short notice, and they had the cake we needed ready to go. After getting there, I wanted to be decadent and get another one. Will be definitely going back.
I'm not a cake person unless its from the pastry house!
The best!! ⭐️⭐️⭐️⭐️⭐️⭐️Turtle cake and cheesecakes so good!
Everything is great. But my go to is always the flan & empanadas. Can’t beat the taste & more importantly the quality.
My sister bought my son a cake with fruit on it. Loved it! It was so good!!
I wanted to order a sugar-free cake, but unfortunately they don't have this option available. I also hoped to get a cake the same day, but hopefully they will be able to have a cake ready in time for when we really need their help the next time I call!
Amazing!! Had a delicious strawberry fudge cake. Tasted like a fancy gansito!!!
Restaurantji Recommends
Not sure why the bad reviews. Every time I come here for their cookies or special occasion cakes the staff is super helpful and the cakes are delicious. I always get compliments from everyone asking where I got it. My family has driven across town from the south side just for their pistachio cake thats one of a kind !
On Chistmas eve we went to buy a cake, we choose the mango cream cake, and what a surprise the had... the mango was hard, in came in little chunkies but hard... only 1 slice and thats it... sorry pastry dont like it
They have some of the best cakes in laredo. I bought a strawberry cheesecake from them and it was delicious and their service was very courteous. I recommend it to everyone!!!!
Second time we found a whole layer of wax paper in the cake SECOND time we just couldn’t believe it it was gross Very embarrassing guests was chewing the wax paper and one guest almost choke with the wax paper horrible experience
This was my first experience shopping at the Pastry House and I really wanted to give this local business a chance; especially since a lot of local businesses are struggling. However, the presentation of my purchase and their response to it left me less than impressed. I ordered two cakes: New York cheese cake with strawberries on top and a tres leches cake. I noticed right away that the cheese cake crust was broken around and was quite noticeable sloppy on presentation. I asked the owner?/employee as to why it looked that way and he stated that the weight of the strawberries brought it down and broke the base but it didn’t have anything and was fine like that. I told him but it looks broken and the ones on display, for example, at H-E-B don’t look like that and he just shrugged at that. I honestly, felt disregarded as a customer for my concerns. I initially just wanted to purchase a cheese cake at H-E-B but as stated above wanted to give small independent businesses a chance. I had also noticed a service charge; I asked why I had a service charged on my receipt and was then told it was due to using my card to pay for the transaction. I was never told this when I called to place the order nor before I paid for the order. Had I been told I would have just paid in cash, as I had cash but thought it would be less cross contamination if I paid with my card. I would not have had an issue with this if I was notified before the transaction about the additional card charge( I was already waiting for them to finish my cakes, although I had a set time for pick-up) but the fact that I was not advised especially during this time is very frustrating. I do have to say that their tres leches cake was tasty and looked presentable; however, for the cheese cake I think I’m just going to stick to the plain old bakeries at the super markets. The cheese cakes there look far more appealing and at a cheaper cost.