EDIT: This store has SIGNIFICANTLY, improved! I wanted to edit my review & say, "Thank You," for taking the many complaints, seriously and taking action. One can FEEL, the difference when coming into the store. The HOT food container, is better stocked for expected needs, based off sales history and traffic/time of day.. and the waits.. wait, what wait?! Can't believe I am saying that in such STARK, contrast to before. I hope that this store stays for a very long time and is fruitful. As I mentioned before, I am not the only one with a taste for nostalgia. And am sooo happy to not have to go INTO A MALL, to get my favorite pretzel and to see Jamba, joining forces with a larger entity to save the ORIGINAL, besides maybe Smoothie King.. OG: smoothie place, that my peers and I grew up with in Southlake Town Center. Nostalgia is a serious thing when selling.. and let's just say, It Worked!A+ on the 180 & taking criticism seriously. Because it is NOT easy to hear.**Y’all, seriously..? It’s dinner/rush hour time. I waited over 5 minutes, as the ONLY person in the store just to be “greeted” & have my order taken. I didn’t even receive a, "Hello." The manager here needs to take a lesson from all the other stores that actually acknowledge when clients come in. Say something, ANYTHING! All of the kids who work here with only one adult lady, are all speaking amongst themselves and, Quietly... so low that you can’t hear them. They are not taught to do anything different, obviously. Literally EVERYONE in this area is SoOoO excited for this to be here, please PLZZZZ don’t ruin the experience by having poor training or bad management. The store will shut down if people stop going, and that’s the route this is headed. I’m not mad per say, but I am very disappointed. This is not difficult. This is an entry-level job, and that’s totally fine, Zero judgement! Everyone has to start somewhere. But START, by giving them a lesson in what, "Quality, Customer Service," is.. If for no other reason than to: Better Everyone! Their next step in career/job will Thank You & you'll receive the credit for such doings. THAT'S, how positive reviews work, & setting everyone up for success, means EVERYONE WINS! Do NOT blame the workers, blame is needed from the TOP DOWN in this case. Shoot, call me if you want help. I’ll come in after my normal job or on the weekends and have it running smooth as silk in a weekend. Also, there are WAYY TOO MANY PEOPLE on staff for it to be running this poorly. Either utilize the staff you have or cut that # in HALF &&&& don’t forget training and customer service and you’ve got an ice cubes chance in Hell at making it. If not, might as well pack up now, because this will NOT make it through the summer at this rate. #NeedHelpPackin?!Seriously, I’ll help.
Atmosphere: 3
Food: 4
Service: 4
Penny Mallet
My favorite
Atmosphere: 5
Food: 4
Service: 4
Peony Franco
it’s ight. waffles are super
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Cinnamon Sugar
Mitchell Montenegro
Francesca was awesome. She is very polite and nice, very good customer service. Greeted with a beautiful smile. I will be back again. Thank you Auntie Annes for The Confetti nuggets
Atmosphere: 5
Food: 5
Service: 5
Rose Muzic
Such an amazing group of people here that in my experience always go above and beyond for their customers, several times now I have been assigned to deliver their food AFTER they closed and they have still served me outside of their posted hours with a smile!
Atmosphere: 5
Food: 5
Service: 5
Shalom Nasy
The pretzels and pepperoni were all burnt.I came back to complain and they were rude about it.They finally agreed to make me fresh ones but underneath the new order the hid the previous burnt pretzels.Auntie Anne’s is one of my favorite places to get a quick bite but this particular location left a bad taste in my mouth and stomach.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Gonzalez
Placed an online order of the original nuggets and got these stale, fry shaped pretzels. Also ordered the classic twist pretzel which was, again, stale. The girl who was working the drive thru was friendly so no issues with the service.
Food: 1
Service: 5
V Queen
This is actually a zero star. My pretzel was so hard and you could tell it been sitting there for so long. My smoothie was had no sweetness. And the pretzel dogs were hard too. I will stick with the mall Auntie Anne’s where they can afford more than two employees at a time.
Carlaaa Mataaa
If i could rate it zero stars i would, yesterday i went for the time to that location and the customer service sucked. Not only that they mostly didn’t have anything i asked for saying they “ran out” so i ordered pizza bites and they were super greasy & cold like if they had put them in the oil to make it seem like they had bearly cooked them not only that it was super chewy and the cheese was horrible, looked expired. Never going to that place again.
Atmosphere: 1
Food: 1
Service: 1
Tyler Nalisnick
I've been back a few times thinking maybe the VERY slow service was just growing pains. It's not growing pains. Overall many very slow experiences. Whatever you do, don't expect them to have your food ready with a online order. Food has been burnt half the
Talk about a poorly run location. Went through the drive through 3 hours ago. No dough, understandable, but then came back. No word on the delay again but 25 minutes later, they are still fumbling all over themselves. I think this is what happens when you have 13 yo’s running the place ?
Steven Lonberger
The first time I came here, it was great. However, today my pretzel was stale - it was quite the disappointment. I'm not sure if it was one from the morning they were giving out hours later or if it was overcooked. It wasn't hot, so I'm guessing the former. I couldn't even finish it because half was so hard. Would've taken it back, but I got it to-go. Booo!
Azalea S
The reviews here are terrible. Sounds like y’all need a new manager. ?
Diana Zambrano
I am uber Drive and dordash and every time I have an order for that place I prefer to cancel it since it takes too long to prepare the orders, coincidentally today I arrived for an order and the workers were talking and leaning over the refrigerators, I asked about the order and They told me 5-10 minutes because they hadn't seen the order.
EDIT: This store has SIGNIFICANTLY, improved! I wanted to edit my review & say, "Thank You," for taking the many complaints, seriously and taking action. One can FEEL, the difference when coming into the store. The HOT food container, is better stocked for expected needs, based off sales history and traffic/time of day.. and the waits.. wait, what wait?! Can't believe I am saying that in such STARK, contrast to before. I hope that this store stays for a very long time and is fruitful. As I mentioned before, I am not the only one with a taste for nostalgia. And am sooo happy to not have to go INTO A MALL, to get my favorite pretzel and to see Jamba, joining forces with a larger entity to save the ORIGINAL, besides maybe Smoothie King.. OG: smoothie place, that my peers and I grew up with in Southlake Town Center. Nostalgia is a serious thing when selling.. and let's just say, It Worked!A+ on the 180 & taking criticism seriously. Because it is NOT easy to hear.**Y’all, seriously..? It’s dinner/rush hour time. I waited over 5 minutes, as the ONLY person in the store just to be “greeted” & have my order taken. I didn’t even receive a, "Hello." The manager here needs to take a lesson from all the other stores that actually acknowledge when clients come in. Say something, ANYTHING! All of the kids who work here with only one adult lady, are all speaking amongst themselves and, Quietly... so low that you can’t hear them. They are not taught to do anything different, obviously. Literally EVERYONE in this area is SoOoO excited for this to be here, please PLZZZZ don’t ruin the experience by having poor training or bad management. The store will shut down if people stop going, and that’s the route this is headed. I’m not mad per say, but I am very disappointed. This is not difficult. This is an entry-level job, and that’s totally fine, Zero judgement! Everyone has to start somewhere. But START, by giving them a lesson in what, "Quality, Customer Service," is.. If for no other reason than to: Better Everyone! Their next step in career/job will Thank You & you'll receive the credit for such doings. THAT'S, how positive reviews work, & setting everyone up for success, means EVERYONE WINS! Do NOT blame the workers, blame is needed from the TOP DOWN in this case. Shoot, call me if you want help. I’ll come in after my normal job or on the weekends and have it running smooth as silk in a weekend. Also, there are WAYY TOO MANY PEOPLE on staff for it to be running this poorly. Either utilize the staff you have or cut that # in HALF &&&& don’t forget training and customer service and you’ve got an ice cubes chance in Hell at making it. If not, might as well pack up now, because this will NOT make it through the summer at this rate. #NeedHelpPackin?!Seriously, I’ll help.
Atmosphere: 3
Food: 4
Service: 4
My favorite
Atmosphere: 5
Food: 4
Service: 4
it’s ight. waffles are super
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Cinnamon Sugar
Francesca was awesome. She is very polite and nice, very good customer service. Greeted with a beautiful smile. I will be back again. Thank you Auntie Annes for The Confetti nuggets
Atmosphere: 5
Food: 5
Service: 5
Such an amazing group of people here that in my experience always go above and beyond for their customers, several times now I have been assigned to deliver their food AFTER they closed and they have still served me outside of their posted hours with a smile!
Atmosphere: 5
Food: 5
Service: 5
The pretzels and pepperoni were all burnt.I came back to complain and they were rude about it.They finally agreed to make me fresh ones but underneath the new order the hid the previous burnt pretzels.Auntie Anne’s is one of my favorite places to get a quick bite but this particular location left a bad taste in my mouth and stomach.
Atmosphere: 1
Food: 1
Service: 1
Placed an online order of the original nuggets and got these stale, fry shaped pretzels. Also ordered the classic twist pretzel which was, again, stale. The girl who was working the drive thru was friendly so no issues with the service.
Food: 1
Service: 5
This is actually a zero star. My pretzel was so hard and you could tell it been sitting there for so long. My smoothie was had no sweetness. And the pretzel dogs were hard too. I will stick with the mall Auntie Anne’s where they can afford more than two employees at a time.
If i could rate it zero stars i would, yesterday i went for the time to that location and the customer service sucked. Not only that they mostly didn’t have anything i asked for saying they “ran out” so i ordered pizza bites and they were super greasy & cold like if they had put them in the oil to make it seem like they had bearly cooked them not only that it was super chewy and the cheese was horrible, looked expired. Never going to that place again.
Atmosphere: 1
Food: 1
Service: 1
I've been back a few times thinking maybe the VERY slow service was just growing pains. It's not growing pains. Overall many very slow experiences. Whatever you do, don't expect them to have your food ready with a online order. Food has been burnt half the
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Even gave me free waiting pretzels
Talk about a poorly run location. Went through the drive through 3 hours ago. No dough, understandable, but then came back. No word on the delay again but 25 minutes later, they are still fumbling all over themselves. I think this is what happens when you have 13 yo’s running the place ?
The first time I came here, it was great. However, today my pretzel was stale - it was quite the disappointment. I'm not sure if it was one from the morning they were giving out hours later or if it was overcooked. It wasn't hot, so I'm guessing the former. I couldn't even finish it because half was so hard. Would've taken it back, but I got it to-go. Booo!
The reviews here are terrible. Sounds like y’all need a new manager. ?
I am uber Drive and dordash and every time I have an order for that place I prefer to cancel it since it takes too long to prepare the orders, coincidentally today I arrived for an order and the workers were talking and leaning over the refrigerators, I asked about the order and They told me 5-10 minutes because they hadn't seen the order.