Got sick ! If I could give this Pizza Hut zero stars I would. First off this place is a joke run by immature unprofessional people. No place to sit inside and eat just a couple of chairs to wait inside. Uncomfortable atmosphere inside restaurant. People behind the wall making orders calling each other names that I cannot post on here. They were horsing around not worried about the business No customer friendly people to greet you and hand off your order to you or take your money Ordered 2 large supreme pizzas to go online. Went by to get them at the time it gave us. Had to sit and wait up there another 20 minutes because they lied when we arrived and kept saying ready soon when in fact they never even started the pizzas. The pizzas tasted awful!! The pizza tasted like raw dough on top under the toppings with a lot of sauce. It was a mess we even tried heating them up in the oven to get it crispy nothing would work. Just nasty pizza. We will never order food there again. Do not go to this place it was bad. I ended up sick to my stomach for a couple of days. This was like a few weeks ago. Did the online survey hoping to get some money back or just a sorry your food was bad and you wasted money and time going to our restaurant. Just got a email back saying nothing about the sorry service or food.
Kelly C.
Worst customer service I have ever seen. I order online but never received my food. Told I had no apt number on ticket. I went back and checked there was an apt # on order. Very rude to me when I called. Very upset over this. Then they said I won't get my money back until Monday. I definitely will check bank Monday. They didn't even try to make it right. This is worse service ever. No apology. This has not first time I had problems at this one. I ordered pizza frequently. Not a good place to order from.
Terry E.
I have ordered pizzas online from the store at 1301 Justin Rd. (FM 407) in Lewisville, TX for many years with no complaints. However, when I attempted to place a saved reorder, the website was not working. I tried using three browsers with no luck, so I ordered them by phone for pickup. When I arrived at the store 15 minutes later, I was told my order was not received, and I should go to the other store on the same road but several miles away in Lantana. When I arrived at that store after another 20 minutes, I was told my order was not received there either, and I should go to the other store in Lewisville where I had just been. By that time, it was too late to reorder, so I had to drive through rush hour traffic to return home with no pizzas. I'm very disappointed with Pizza Hut and will order future pizzas from Dominos.
Ryan'Marie D.
ABSOLUTE WORST PIZZA HUT IN THE ENTIRE UNITED STATES! I've live in California Florida Georgia and now Texas and when I say this store location has the worst service the worst cooks and the worst management I mean it from the bottom of my heart. These folks cannot properly make a pizza to save their lives. Nvm the fact that you might not even receive your order because they use DoorDash for delivery now instead of Pizza Hut drivers. And don't think you gonna call in for any assistance because they don't believe in answering the phone apparently. Like listen I'm sorry I'm advance if you order from them because it's basically guaranteed that you'll be receiving HORRIBLE service and bad pizza.
Charles R.
They sorry and I'm never going back again. They couldn't even follow up after this complaint either. Ots cool though. I cldnt use the 25% off code that's offered online for starters. Then, I clsnt order a medium pizza. The rep that answd the phone at the Lewisville location confirmed he knew the discount was online was not allowing ppl to use it and apologized. Then I order a "specialty pizza and I got a cheese pizza. I ordered a meat lover's. My online order email only said specialty not cheese or meat lover's. This was close to closing so I get that part but the guy said he wld give 5 bucks off my next pizza. He shld have offered to remake the pizza at another date. Macros pizza did this for me and I tried to go to them but they were closed. Looks like I need to make sure I order from marcos pizza only. Yall take care, I'm not going to pizza hut ever again.
Travis P.
Worst Pizza Hut ever, I ordered a Detroit style deep dish and when it arrived it was a Pan. I called them to inform them that I received the wrong order and they blamed it on the call center that takes the orders. They wanted to send out another Pizza but it would be another Hour before I would get it and my kids were hungry and already waiting smh...this place sucks
Cameron M.
Really close to my apartment so we order from there often if it's not one thing it's another forgetting items just about every order being if i pick it up or we get delivery something is missing or incorrect! Don't waste your money or time with this circus!
Victor P.
I placed a mobile order before 10 PM and was told that it would be here in about an hour. One hour passed, nothing. Another hour and a half passed, nothing. Almost 2 hours past when i ordered and still not a single notification from Pizza Hut and they canceled my order without notifying me as well. No pizza ever showed up and card was charged twice. Unbelievable.
Stephanie W.
I got a large pepperoni pizza and breadsticks for delivery. It arrived quick and the delivery guy was super friendly. The food was super hot will be ordering again!
May G.
We enjoyed the $5 lunch special. The pizza was delicious and being able to dine in makes it even better. The luncheon salad ($3) was large enough to be shared when sharing the personal sized pizza. Chris was welcoming as was the rest of the staff. The $5 lunch special is good until 4:00 p.m., which makes it an even better deal. Give 'em a try.
We love this Pizza Hut! Zach is awesome! He really takes the time to take care of his customers. He always makes sure we are happy with our pizza!! Give this location a try, you won't be disappointed!
Irvin Cornell
It was made on time along with the good quality of food and good services.
Laura I.
Worst pizza EVER !!!!! Took it for- freakin- ever to get to my house ... the the pizza wasn't cooked all the way through ... the center was still raw ! So I called, after being in the phone for about 10 mins, the manager got on and said because of What o ordered , it hard to Coke it all the way through..???? WAIT, WHAT?!?! Hell no, so you serve RAW - HALF COOKED PIZZA TO PEOPLE ?! WTF ?! So anyway ... he says we'll make you another pizza and get it right out to you ..... 45 mins later ... we get it ... and, it's just as bad IF NOT WORSE!!!! $35 for a raw pizza, a brownie that is t even cut and some garlic sauce I can't use !!!! YES, I'm PISSES !!! It's almost 10:00 pm and I still need to figure out what the hell dinner is tonight !!!! PIZZA HUT, YOU SUCK !!!!
Tracy A.
Manager is rude. He argued even after he confirmed that the order was wrong....then hung up on me mid sentence. Wish I knew the owner. I haven't had pizza Hut in over 10 years ....for exactly this reason. Order somewhere else.
Lucie F.
Unless you are out of dumpsters to fish from and just have literally no other choice on the planet, don't do it. Second time our order was wrong. Quality and service both completely absent. Besides being greasy/soggy/barely edible and cold, one of our two pizzas was made incorrectly. When I called to speak to the "manager" (who probably wasn't one), he told me they don't make pizza to look like it does on TV. I told him I'm not looking for a pizza that has been created by a food stylist, just one that is made correctly and looks like someone actually cared about what they are doing (which they clearly do not). Epic fail. The manager was rude and surly. WAY too many other options in the immediate area. What sets you apart is attention to details and customer service. Both completely absent. Clearly the franchise owner doesn't care. Elevated my complaint to corporate (again!) but bottom line is I will never, ever order or eat one morsel from this restaurant again (and probably not another PIzza Hut). I can make a statement with my $$, and this place is never getting another one!
Got sick ! If I could give this Pizza Hut zero stars I would. First off this place is a joke run by immature unprofessional people. No place to sit inside and eat just a couple of chairs to wait inside. Uncomfortable atmosphere inside restaurant. People behind the wall making orders calling each other names that I cannot post on here. They were horsing around not worried about the business No customer friendly people to greet you and hand off your order to you or take your money Ordered 2 large supreme pizzas to go online. Went by to get them at the time it gave us. Had to sit and wait up there another 20 minutes because they lied when we arrived and kept saying ready soon when in fact they never even started the pizzas. The pizzas tasted awful!! The pizza tasted like raw dough on top under the toppings with a lot of sauce. It was a mess we even tried heating them up in the oven to get it crispy nothing would work. Just nasty pizza. We will never order food there again. Do not go to this place it was bad. I ended up sick to my stomach for a couple of days. This was like a few weeks ago. Did the online survey hoping to get some money back or just a sorry your food was bad and you wasted money and time going to our restaurant. Just got a email back saying nothing about the sorry service or food.
Worst customer service I have ever seen. I order online but never received my food. Told I had no apt number on ticket. I went back and checked there was an apt # on order. Very rude to me when I called. Very upset over this. Then they said I won't get my money back until Monday. I definitely will check bank Monday. They didn't even try to make it right. This is worse service ever. No apology. This has not first time I had problems at this one. I ordered pizza frequently. Not a good place to order from.
I have ordered pizzas online from the store at 1301 Justin Rd. (FM 407) in Lewisville, TX for many years with no complaints. However, when I attempted to place a saved reorder, the website was not working. I tried using three browsers with no luck, so I ordered them by phone for pickup. When I arrived at the store 15 minutes later, I was told my order was not received, and I should go to the other store on the same road but several miles away in Lantana. When I arrived at that store after another 20 minutes, I was told my order was not received there either, and I should go to the other store in Lewisville where I had just been. By that time, it was too late to reorder, so I had to drive through rush hour traffic to return home with no pizzas. I'm very disappointed with Pizza Hut and will order future pizzas from Dominos.
ABSOLUTE WORST PIZZA HUT IN THE ENTIRE UNITED STATES! I've live in California Florida Georgia and now Texas and when I say this store location has the worst service the worst cooks and the worst management I mean it from the bottom of my heart. These folks cannot properly make a pizza to save their lives. Nvm the fact that you might not even receive your order because they use DoorDash for delivery now instead of Pizza Hut drivers. And don't think you gonna call in for any assistance because they don't believe in answering the phone apparently. Like listen I'm sorry I'm advance if you order from them because it's basically guaranteed that you'll be receiving HORRIBLE service and bad pizza.
They sorry and I'm never going back again. They couldn't even follow up after this complaint either. Ots cool though. I cldnt use the 25% off code that's offered online for starters. Then, I clsnt order a medium pizza. The rep that answd the phone at the Lewisville location confirmed he knew the discount was online was not allowing ppl to use it and apologized. Then I order a "specialty pizza and I got a cheese pizza. I ordered a meat lover's. My online order email only said specialty not cheese or meat lover's. This was close to closing so I get that part but the guy said he wld give 5 bucks off my next pizza. He shld have offered to remake the pizza at another date. Macros pizza did this for me and I tried to go to them but they were closed. Looks like I need to make sure I order from marcos pizza only. Yall take care, I'm not going to pizza hut ever again.
Worst Pizza Hut ever, I ordered a Detroit style deep dish and when it arrived it was a Pan. I called them to inform them that I received the wrong order and they blamed it on the call center that takes the orders. They wanted to send out another Pizza but it would be another Hour before I would get it and my kids were hungry and already waiting smh...this place sucks
Really close to my apartment so we order from there often if it's not one thing it's another forgetting items just about every order being if i pick it up or we get delivery something is missing or incorrect! Don't waste your money or time with this circus!
I placed a mobile order before 10 PM and was told that it would be here in about an hour. One hour passed, nothing. Another hour and a half passed, nothing. Almost 2 hours past when i ordered and still not a single notification from Pizza Hut and they canceled my order without notifying me as well. No pizza ever showed up and card was charged twice. Unbelievable.
I got a large pepperoni pizza and breadsticks for delivery. It arrived quick and the delivery guy was super friendly. The food was super hot will be ordering again!
We enjoyed the $5 lunch special. The pizza was delicious and being able to dine in makes it even better. The luncheon salad ($3) was large enough to be shared when sharing the personal sized pizza. Chris was welcoming as was the rest of the staff. The $5 lunch special is good until 4:00 p.m., which makes it an even better deal. Give 'em a try.
Restaurantji Recommends
We love this Pizza Hut! Zach is awesome! He really takes the time to take care of his customers. He always makes sure we are happy with our pizza!! Give this location a try, you won't be disappointed!
It was made on time along with the good quality of food and good services.
Worst pizza EVER !!!!! Took it for- freakin- ever to get to my house ... the the pizza wasn't cooked all the way through ... the center was still raw ! So I called, after being in the phone for about 10 mins, the manager got on and said because of What o ordered , it hard to Coke it all the way through..???? WAIT, WHAT?!?! Hell no, so you serve RAW - HALF COOKED PIZZA TO PEOPLE ?! WTF ?! So anyway ... he says we'll make you another pizza and get it right out to you ..... 45 mins later ... we get it ... and, it's just as bad IF NOT WORSE!!!! $35 for a raw pizza, a brownie that is t even cut and some garlic sauce I can't use !!!! YES, I'm PISSES !!! It's almost 10:00 pm and I still need to figure out what the hell dinner is tonight !!!! PIZZA HUT, YOU SUCK !!!!
Manager is rude. He argued even after he confirmed that the order was wrong....then hung up on me mid sentence. Wish I knew the owner. I haven't had pizza Hut in over 10 years ....for exactly this reason. Order somewhere else.
Unless you are out of dumpsters to fish from and just have literally no other choice on the planet, don't do it. Second time our order was wrong. Quality and service both completely absent. Besides being greasy/soggy/barely edible and cold, one of our two pizzas was made incorrectly. When I called to speak to the "manager" (who probably wasn't one), he told me they don't make pizza to look like it does on TV. I told him I'm not looking for a pizza that has been created by a food stylist, just one that is made correctly and looks like someone actually cared about what they are doing (which they clearly do not). Epic fail. The manager was rude and surly. WAY too many other options in the immediate area. What sets you apart is attention to details and customer service. Both completely absent. Clearly the franchise owner doesn't care. Elevated my complaint to corporate (again!) but bottom line is I will never, ever order or eat one morsel from this restaurant again (and probably not another PIzza Hut). I can make a statement with my $$, and this place is never getting another one!