I waited over 20 minutes before my $3 small chili dog was delivered to my car. Sonic used to be better. Now it takes too long and costs too much for me.
Atmosphere: 4
Food: 3
Service: 1
Lina Duncan
Twice Ivr are there and the meat was bad
Atmosphere: 2
Food: 1
Service: 2
Dustin Dickard
Extremely slow service. We ordered on the app and still have to wait over 30 minutes for some Icecream.
kenzie
this is truly the worst service ive ever experienced. i had preordered 2 drinks 10 minutes before i got there and continued to wait almost 30 minutes. why does it take almost an HOUR to make 2 simple drinks?? multiple people were in the order slots and for too long and ended up leaving. people kept clicking the button to order or ask about their order that they had been waiting nearly half an hour for but nobody was answering. truly disappointing. this place needs more people on hand or they shouldnt be open at all.
MS
This is the slowest of Sonics. I have waited more than an hour at playground for food and no less than 15-20 min for drinks any given time at the booths.
Atmosphere: 2
Food: 3
Service: 1
Kaycee Willis
Drive through not working. One whole side of stalls not working. Took 7 minutes for someone to take my order. Ordered a drink. Took 18 minutes for me to get my drink. Almost a 30 minute wait for one drink! It's not the workers fault. I still tipped. It's the owners/management's fault. I will avoid this location until all of this is improved.
Carl Amick
Its not poor service its no service. On my last 2 attempts to order...1st time I waited 10 minutes and they never answered the buzzer. The last time I ordered just a burger, after 20 minutes I checked and they said it would be right out; 10 minutes later I just left. It wasnt worth the 5 bucks to sit any longer. They were NOT busy.
Service: 1
tobi mag
We ordered 2 large drinks during happy hour. We ended up waiting close to half an hour for our drinks and had to press the button multiple times to get a response.
Atmosphere: 1
Food: 1
Service: 1
SVA “Warden”
I have made reviews about how poor the amount of food this location does by not filling the cartons partially with food and even half of what should be in there.Update:I have gone back a few times after this and this will be probably if not for sure my last time coming here. I love the aspect of the sand play area so the kids can unwind while they wait for their food but there is a limit to my patience. I have seen the playground so junked with litter in the sand that you couldn’t walk on the sand just trash, I have seen the bathroom have poop literally everywhere that it look like a child played in it and smeared it everywhere so went somewhere else to go, I have also seen people put their baby bare bottom on the table with no blanket/pad to change the baby’s diaper and got poopy on the table which I told an employee about it and they cleaned it right after the people left and then from then on I brought my own stuff to clean the tables but the last straw was today when I saw a mom let her child pee in the sand. I told the employees about the incident and they didn’t even ask who it was to do anything nor did they want to refund my order that I had just ordered. I would not recommend going to this place because there are people who go there and don’t care to be clean.
Atmosphere: 1
Food: 1
Service: 1
Tina Johnson
I placed an order on my app, and when I went to the Sonic on fourth Street to pick it up, they informed me they did not have my item. They were not helpful in telling me how to get my money back only said I had to use my app for my refund. They were not helpful and it was very poor customer service. Never did get my money back!
I sat in line for 20 minutes waiting on my food just to be told it would be another 15 minutes I wouldn’t refer stopping at this sonic I’d spend my money else
Service: 1
Debbie Barnes
This Sonic is gone to the dump. We got here at 5:15 p.m ,They were not busy. We went to three different spaces trying to get service. After 45 minutes we just left. We have gotten bad service from here for the last 6 months. Tonight was the final time. We won't be back. Everything we have ordered in the last 6 months has been horrible. The only reason I gave a 1 was so I could post.
Atmosphere: 1
Food: 1
Service: 1
Mark Myers
I still wish the mobile app would get an overhaul. Discounts in the app, but I can't order everything like in-person.
Atmosphere: 4
Food: 4
Service: 4
Tara juliano
If you have anywhere to be don’t come to this sonic. Sitting at almost forty minutes for a small cheese stick and two drinks.
Atmosphere: 3
Tonya C
Good customer service, they were under staffed but still worked efficiently and efficiently and worked well for just 2 peopleKid-friendliness: They have a play groundWheelchair accessibility: Handicap parking and ramps
I waited over 20 minutes before my $3 small chili dog was delivered to my car. Sonic used to be better. Now it takes too long and costs too much for me.
Atmosphere: 4
Food: 3
Service: 1
Twice Ivr are there and the meat was bad
Atmosphere: 2
Food: 1
Service: 2
Extremely slow service. We ordered on the app and still have to wait over 30 minutes for some Icecream.
this is truly the worst service ive ever experienced. i had preordered 2 drinks 10 minutes before i got there and continued to wait almost 30 minutes. why does it take almost an HOUR to make 2 simple drinks?? multiple people were in the order slots and for too long and ended up leaving. people kept clicking the button to order or ask about their order that they had been waiting nearly half an hour for but nobody was answering. truly disappointing. this place needs more people on hand or they shouldnt be open at all.
This is the slowest of Sonics. I have waited more than an hour at playground for food and no less than 15-20 min for drinks any given time at the booths.
Atmosphere: 2
Food: 3
Service: 1
Drive through not working. One whole side of stalls not working. Took 7 minutes for someone to take my order. Ordered a drink. Took 18 minutes for me to get my drink. Almost a 30 minute wait for one drink! It's not the workers fault. I still tipped. It's the owners/management's fault. I will avoid this location until all of this is improved.
Its not poor service its no service. On my last 2 attempts to order...1st time I waited 10 minutes and they never answered the buzzer. The last time I ordered just a burger, after 20 minutes I checked and they said it would be right out; 10 minutes later I just left. It wasnt worth the 5 bucks to sit any longer. They were NOT busy.
Service: 1
We ordered 2 large drinks during happy hour. We ended up waiting close to half an hour for our drinks and had to press the button multiple times to get a response.
Atmosphere: 1
Food: 1
Service: 1
I have made reviews about how poor the amount of food this location does by not filling the cartons partially with food and even half of what should be in there.Update:I have gone back a few times after this and this will be probably if not for sure my last time coming here. I love the aspect of the sand play area so the kids can unwind while they wait for their food but there is a limit to my patience. I have seen the playground so junked with litter in the sand that you couldn’t walk on the sand just trash, I have seen the bathroom have poop literally everywhere that it look like a child played in it and smeared it everywhere so went somewhere else to go, I have also seen people put their baby bare bottom on the table with no blanket/pad to change the baby’s diaper and got poopy on the table which I told an employee about it and they cleaned it right after the people left and then from then on I brought my own stuff to clean the tables but the last straw was today when I saw a mom let her child pee in the sand. I told the employees about the incident and they didn’t even ask who it was to do anything nor did they want to refund my order that I had just ordered. I would not recommend going to this place because there are people who go there and don’t care to be clean.
Atmosphere: 1
Food: 1
Service: 1
I placed an order on my app, and when I went to the Sonic on fourth Street to pick it up, they informed me they did not have my item. They were not helpful in telling me how to get my money back only said I had to use my app for my refund. They were not helpful and it was very poor customer service. Never did get my money back!
Restaurantji Recommends
I sat in line for 20 minutes waiting on my food just to be told it would be another 15 minutes I wouldn’t refer stopping at this sonic I’d spend my money else
Service: 1
This Sonic is gone to the dump. We got here at 5:15 p.m ,They were not busy. We went to three different spaces trying to get service. After 45 minutes we just left. We have gotten bad service from here for the last 6 months. Tonight was the final time. We won't be back. Everything we have ordered in the last 6 months has been horrible. The only reason I gave a 1 was so I could post.
Atmosphere: 1
Food: 1
Service: 1
I still wish the mobile app would get an overhaul. Discounts in the app, but I can't order everything like in-person.
Atmosphere: 4
Food: 4
Service: 4
If you have anywhere to be don’t come to this sonic. Sitting at almost forty minutes for a small cheese stick and two drinks.
Atmosphere: 3
Good customer service, they were under staffed but still worked efficiently and efficiently and worked well for just 2 peopleKid-friendliness: They have a play groundWheelchair accessibility: Handicap parking and ramps
Recommended dishes: Cheeseburger