moddy helped us out and was very friendly, helping us find the right flavors. loved the experience!
KRISTI WILLIAMS
Kids absolutely loved the cookies n cream polar pizza! Super cute and Delish!
Randall Kruse
Actually went today to the Dunkin donuts in same building they're together combined got a eclair and glazed donut with my $2 Dunkin donuts card from T-Mobile Tuesdays app
Angie Hunter
This place just charged for 3 scoops of ice cream that fit in a kids scoop cup. I compared the cup I got on a different day and they are nowhere near the same size. I just paid for 1.5 scoops at the 3 scoop price. So ridiculous
Cody Garrett
Thus visit was amazing!!! The lady that took my order helped me with which coffee to order. We got to the window and forgot to get donut holes for my son. She was more than willing to help and add donut holes to our order. She had a great attitude the whole time! Great service!!
Ella Frost
Friendly customer service. The server with the teal/blue hair was so patient with me and my friend when we came, even though we took forever browsing the menu. The servers all have generally pleasant and kind dispositions.
Gregm 124
Got hyped for ice cream and there scanner didn’t work left out in a bad mood
Angel Vasquez-Robertson
I was wanting to order a birthday cake from Baskin Robins, and I wish the process was a lot smoother. I’ve never experienced a more rude encounter than today. I called to see if I’m able to come inside and order the cake but due to COVID I wasn’t able to ( which is understandable, not a problem) so the lady on the phone told me I had to wait in the drive through line to order. Of course that’s not ideal but I did it because I needed my birthday cake. I waited and I finally got to the drive thru and a girl with curly hair and glasses came over and was helping us. Automatically she gave me attitude off the bat. I understand it was busy but there is no need to treat a customer that way. I waited in a long line ONLY to find out that their cake decorator is out of town! what the heck! I should’ve been made aware of this BEFORE I had to wait in a long line AND get treated so poorly. I definitely would not recommend this place if you want to get a birthday cake decorated.
Carl Simpson
We ordered coffee drinks and donuts, and received them in a fast and friendly way. Very clean in the seating area, all in all an enjoyable experience.
Spider-Mansports 124
Got hyped for ice cream and there scanner didn’t work left out in a bad mood
Staff need to be retrained ASAP on recipes and customer service. 20 minute wait for an item that, even in its best day, wouldn't be anywhere close to being correct. Terrible. Stay away. Ps: next time you are unsure of how to make something take your headset off so you dont alert your customers that you have no idea how to make an item. Unprofessional. Need new management. Need new employees.
Tim D
They don’t want to do anything after 8:30. The blender is always broke or better yet; “we are out of chocolate “. They use that one all the time. Whoever operates this business should be ashamed of themselves.
Amy Robertson
I was wanting to order a birthday cake from Baskin Robins, and I wish the process was a lot smoother. I’ve never experienced a more rude encounter than today. I called to see if I’m able to come inside and order the cake but due to COVID I wasn’t able to ( which is understandable, not a problem) so the lady on the phone told me I had to wait in the drive through line to order. Of course that’s not ideal but I did it because I needed my birthday cake. I waited and I finally got to the drive thru and a girl with curly hair and glasses came over and was helping us. Automatically she gave me attitude off the bat. I understand it was busy but there is no need to treat a customer that way. I waited in a long line ONLY to find out that their cake decorator is out of town! what the heck! I should’ve been made aware of this BEFORE I had to wait in a long line AND get treated so poorly. I definitely would not recommend this place if you want to get a birthday cake decorated.
Michelle Taylor
The worst service! Ordered a banana royal and they did not include the ice cream! I do not live in this town I was passing through. If I would have realized there was no icecream before I pulled out of parking lot I would have went back and demanded a refund. Contacted Baskin Robbins via email and they never replied.
RageSpawn ukeepout2
Drive through only crutching the covid19 excuse. Not the only shop in lubbock, elsewhere we go and won't be back.
moddy helped us out and was very friendly, helping us find the right flavors. loved the experience!
Kids absolutely loved the cookies n cream polar pizza! Super cute and Delish!
Actually went today to the Dunkin donuts in same building they're together combined got a eclair and glazed donut with my $2 Dunkin donuts card from T-Mobile Tuesdays app
This place just charged for 3 scoops of ice cream that fit in a kids scoop cup. I compared the cup I got on a different day and they are nowhere near the same size. I just paid for 1.5 scoops at the 3 scoop price. So ridiculous
Thus visit was amazing!!! The lady that took my order helped me with which coffee to order. We got to the window and forgot to get donut holes for my son. She was more than willing to help and add donut holes to our order. She had a great attitude the whole time! Great service!!
Friendly customer service. The server with the teal/blue hair was so patient with me and my friend when we came, even though we took forever browsing the menu. The servers all have generally pleasant and kind dispositions.
Got hyped for ice cream and there scanner didn’t work left out in a bad mood
I was wanting to order a birthday cake from Baskin Robins, and I wish the process was a lot smoother. I’ve never experienced a more rude encounter than today. I called to see if I’m able to come inside and order the cake but due to COVID I wasn’t able to ( which is understandable, not a problem) so the lady on the phone told me I had to wait in the drive through line to order. Of course that’s not ideal but I did it because I needed my birthday cake. I waited and I finally got to the drive thru and a girl with curly hair and glasses came over and was helping us. Automatically she gave me attitude off the bat. I understand it was busy but there is no need to treat a customer that way. I waited in a long line ONLY to find out that their cake decorator is out of town! what the heck! I should’ve been made aware of this BEFORE I had to wait in a long line AND get treated so poorly. I definitely would not recommend this place if you want to get a birthday cake decorated.
We ordered coffee drinks and donuts, and received them in a fast and friendly way. Very clean in the seating area, all in all an enjoyable experience.
Got hyped for ice cream and there scanner didn’t work left out in a bad mood
Restaurantji Recommends
Staff need to be retrained ASAP on recipes and customer service. 20 minute wait for an item that, even in its best day, wouldn't be anywhere close to being correct. Terrible. Stay away. Ps: next time you are unsure of how to make something take your headset off so you dont alert your customers that you have no idea how to make an item. Unprofessional. Need new management. Need new employees.
They don’t want to do anything after 8:30. The blender is always broke or better yet; “we are out of chocolate “. They use that one all the time. Whoever operates this business should be ashamed of themselves.
I was wanting to order a birthday cake from Baskin Robins, and I wish the process was a lot smoother. I’ve never experienced a more rude encounter than today. I called to see if I’m able to come inside and order the cake but due to COVID I wasn’t able to ( which is understandable, not a problem) so the lady on the phone told me I had to wait in the drive through line to order. Of course that’s not ideal but I did it because I needed my birthday cake. I waited and I finally got to the drive thru and a girl with curly hair and glasses came over and was helping us. Automatically she gave me attitude off the bat. I understand it was busy but there is no need to treat a customer that way. I waited in a long line ONLY to find out that their cake decorator is out of town! what the heck! I should’ve been made aware of this BEFORE I had to wait in a long line AND get treated so poorly. I definitely would not recommend this place if you want to get a birthday cake decorated.
The worst service! Ordered a banana royal and they did not include the ice cream! I do not live in this town I was passing through. If I would have realized there was no icecream before I pulled out of parking lot I would have went back and demanded a refund. Contacted Baskin Robbins via email and they never replied.
Drive through only crutching the covid19 excuse. Not the only shop in lubbock, elsewhere we go and won't be back.