The bartender was very attentive and the handsome gentleman was very fast with our drinks!
Atmosphere: 5
Food: 5
Service: 5
Steve Cloud
This Chilis has lost its shine. Used to be such a great location, but the building is showing its age, and the service is getting worse every time we go. Today, the place was half full, but they made us wait 15 minutes to be seated. Then, we ordered queso, which came out cold with a skin on top that made us think it had been sitting for a while. We then ordered food. Even though it wasn’t full, or that busy, it took almost an hour to get our food. When we did, it was cold, and some was inedible because it was hard as a rock. Order was also incorrect.To make matters worse, Chilis has steeply increased their prices. A quesadilla is about $15, most appetizers were over $10, and regular entrees were about $20.I’m sorry, but for poor service, bad food, and an aging building, it’s just not worth the time or the money to go back. We started to say something today, it knew it wouldn’t get us anywhere. Save your time and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Melissa Flores
Tina was amazing she was the light of the day. She was on point and funny just lived her. I will differently be back to see her. ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa
Cathy Dixon
Edit updated today 03/18 - we arrived at 11:00 for lunch today. Brought our birthday girl with us. Planned on having a great meal and celebrating her day.They were great at first - brought chips salsa. They about 11:30 we started having to ask for refills - then they took our order. We waited and waited and waited finally about 12:45 we asked again for refills (5 of us) three had water. Finally at 1:00 we asked if our order was ever coming out. Yes ma'am - we are short handed today. Ok that would have been nice to know during our wait. ( We have eaten here before and food is always good). But today was unacceptable. No communication to let us know about the wait. Mean while other tables were receiving their food. Nope not us. The to go orders were on fast forward and everyone hat came to pick up never waited at all.So we left after talking to the manager and team. We only had chips salsa and water and two drinks ice tea and Pepsi.So we left. The receptions came running out to make sure we paid. After a two hour wait for food, really that's what y'all were worried about. A good Manager should have came out and apologized and gave us coupons for next time. I don't see the irony in waiting 2 hours for food. Maybe y'all will have a better experience than what we had. Probably will not eat here ever again. Sad2/22/23 - Take out service. They were extremely helpful. We ordered the quesadillas salad plus shoreline State with mashed potatoes and broccoli. Well a piece or two of broccoli....came in super small portions. Guess restaurants need to cut back somewhere. The quality of food and quantity of food would not be where I would come back. The place wasn't busy. It was clean and the waiter that took my order was very sweet.
Atmosphere: 3
Service: 2
AD Zoob
This place has gone down, there’s never enough staff to accommodate the guest. Service is terrible.
Atmosphere: 1
Food: 4
Service: 1
Joseph Garcia
Host wasn't very helpful when we asked 3 times for a booth and all we got offered was normal tables even though I was able to see empty booths and pointed at it where there was people sitting on the next table, and the restaurant was about 35% capacity.Server wasn't attentive only got 1 refill of my water and it was towards the end when I was ready for my bill.I recommend the location on University over this one.Food presentation and taste was on point.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Just Bacon Burger, Chips & Salsa
Texas Tina
Great
Atmosphere: 5
Food: 5
Service: 5
shonique miller
I ordered through doordash and Chili's literally served us garbage, the supposedly cheese fries was a glob of mess, the loaded mash tasted like dirt, the broccoli was rubbery, the whole meal was a mess.
C E
Came in on a Tuesday night around 8:30pm. It wasnt busy at all. The two of us chose a table in the bar area. There was two other tables occupied with families who all looked annoyed and i soon found out why. Service was terrible. We werent acknowledged at all, even though numerous servers were passing by our table. Not a single "hello" or anything. As we waited we kept looking around and no one was getting service, but there were 4 employees standing right by the register at the bar just talking. It took exactly 27min before someone came to take our order. I timed it by the text message i sent when we first sat down. So we order, i ordered a beer and water, and my friend got a margarita. And since we didn't want to wait any longer, we decided to order our food as well. About 5min pass by and they bring out our waters, another few minutes and they bring my salad, but didnt bring out my friends. But there was no silverware given or any on the table. So im looking around again trying to get someones attention. Then finally i ask one of them as they are passing by "can i please get some silverware"? she says "yes, ill be right back". Nothing ever came. Another 10min pass by and they bring out my friends salad, but still no silverware. So i ask again, "can we please get some silverware"? this person actually apologized and brought them immediately. As we are about to be done with our salads, is when they finally brought out our beer and margarita. A few minutes later they bring out our food. As we are eating, i notice that we dont have any napkins. So im looking around again and there are the same 4 workers standing at the same spot talking. So i ask, "can we get some napkins please" one looks over and says "sure" as she continues with her conversation. So since she didnt budge, i walked over to the bar and helped myself to the stack they had on the counter. Even with our frustrations i chalked it up as a bad night. What made me leave this review is due to the extra $3 charge i got for touching the little electronic thing on the table. I was trying to place my order on that when we initially werent getting service, but doing so, i was charged a "game device" fee. $3 is nothing, but the nerve to even charge that with the horrible service we got was just ridiculous. I haven't been to chili's in years & this experience pretty much solidified why i will never return. Oh.. and the bottle of ketchup was empty, i didn't even bother trying to get their attention. I just grabbed one off another table
Atmosphere: 2
Food: 1
Service: 1
Matthew Gonzales
Waitress messed up multiple times on the order waited 40 minutes for chips and salsa asked for no tomato’s because of allergy reasons and it still came out with tomato when the manager came out she really didn’t resolve the issue and just said “do you need help finding the door” I love this place and visit frequently but this was probably the worst service I’ve received here
Our server Netty was an incredible hostess. She was professional and timely as well as incredibly kind and attentive. Our food was delicious and very tasty. The atmosphere is amazing and everyone is awesome and fulfills their role amazingly. We came here for my birthday and they sang to us and brought an ice cream sundae, which was so sweet. Overall the rating from me is a solid 5/5, thank you to all the staff from my family to y'alls!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries, Chicken Strips and Fries with Corn on the Cob and Loaded Fries with Cheese
Michaela Harris
Server asked if he could keep our change from our bill which was $50. We were going to give it to him regardless, but it was still rude to ask for it. Service was mediocre at best. He wasn’t even the one that brought our food to us or our drinks, a server from a different table brought it to us. he only asked us how our food was tasting and brought us our check.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Just Bacon Burger, Bottomless Chips & Salsa, Fajita Trio, 3 for Me
Stephanie Boston
Came during dinner time and ordered our usual. Waitress brought our drinks and took our order. never came back to check on us after the appetizer which we never received. Finally our food came out. She made it back around to refill our drinks then said she would just take it off our tab. Sucks when you look forward to getting our favorite skillet queso.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Bottomless Chips & Salsa, Chicken Strips and Fries with Corn on the Cob and Loaded Fries with Cheese
Soledad Stone
Just cause you order a kids meal if it was your kid you don't send sliders hard as rick including bread chips were very greasy not normal crispy yummy with taste salt ? salsa tasted like open fridge tea was water down service was very slow gone down
Atmosphere: 1
Food: 1
Service: 2
Jose Cordova
The waitress was annoyed by me asking for refills. I ordered a sweet tea. She refilled the same. When I asked for a third refilled knowing she got me sweet tea the first and second time. Then on the third she brought me unsweet. And we been waiting 45 minutes. Eating chips and dip with 3 teas in. Think we will take it to go.
The bartender was very attentive and the handsome gentleman was very fast with our drinks!
Atmosphere: 5
Food: 5
Service: 5
This Chilis has lost its shine. Used to be such a great location, but the building is showing its age, and the service is getting worse every time we go. Today, the place was half full, but they made us wait 15 minutes to be seated. Then, we ordered queso, which came out cold with a skin on top that made us think it had been sitting for a while. We then ordered food. Even though it wasn’t full, or that busy, it took almost an hour to get our food. When we did, it was cold, and some was inedible because it was hard as a rock. Order was also incorrect.To make matters worse, Chilis has steeply increased their prices. A quesadilla is about $15, most appetizers were over $10, and regular entrees were about $20.I’m sorry, but for poor service, bad food, and an aging building, it’s just not worth the time or the money to go back. We started to say something today, it knew it wouldn’t get us anywhere. Save your time and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Tina was amazing she was the light of the day. She was on point and funny just lived her. I will differently be back to see her. ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa
Edit updated today 03/18 - we arrived at 11:00 for lunch today. Brought our birthday girl with us. Planned on having a great meal and celebrating her day.They were great at first - brought chips salsa. They about 11:30 we started having to ask for refills - then they took our order. We waited and waited and waited finally about 12:45 we asked again for refills (5 of us) three had water. Finally at 1:00 we asked if our order was ever coming out. Yes ma'am - we are short handed today. Ok that would have been nice to know during our wait. ( We have eaten here before and food is always good). But today was unacceptable. No communication to let us know about the wait. Mean while other tables were receiving their food. Nope not us. The to go orders were on fast forward and everyone hat came to pick up never waited at all.So we left after talking to the manager and team. We only had chips salsa and water and two drinks ice tea and Pepsi.So we left. The receptions came running out to make sure we paid. After a two hour wait for food, really that's what y'all were worried about. A good Manager should have came out and apologized and gave us coupons for next time. I don't see the irony in waiting 2 hours for food. Maybe y'all will have a better experience than what we had. Probably will not eat here ever again. Sad2/22/23 - Take out service. They were extremely helpful. We ordered the quesadillas salad plus shoreline State with mashed potatoes and broccoli. Well a piece or two of broccoli....came in super small portions. Guess restaurants need to cut back somewhere. The quality of food and quantity of food would not be where I would come back. The place wasn't busy. It was clean and the waiter that took my order was very sweet.
Atmosphere: 3
Service: 2
This place has gone down, there’s never enough staff to accommodate the guest. Service is terrible.
Atmosphere: 1
Food: 4
Service: 1
Host wasn't very helpful when we asked 3 times for a booth and all we got offered was normal tables even though I was able to see empty booths and pointed at it where there was people sitting on the next table, and the restaurant was about 35% capacity.Server wasn't attentive only got 1 refill of my water and it was towards the end when I was ready for my bill.I recommend the location on University over this one.Food presentation and taste was on point.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Just Bacon Burger, Chips & Salsa
Great
Atmosphere: 5
Food: 5
Service: 5
I ordered through doordash and Chili's literally served us garbage, the supposedly cheese fries was a glob of mess, the loaded mash tasted like dirt, the broccoli was rubbery, the whole meal was a mess.
Came in on a Tuesday night around 8:30pm. It wasnt busy at all. The two of us chose a table in the bar area. There was two other tables occupied with families who all looked annoyed and i soon found out why. Service was terrible. We werent acknowledged at all, even though numerous servers were passing by our table. Not a single "hello" or anything. As we waited we kept looking around and no one was getting service, but there were 4 employees standing right by the register at the bar just talking. It took exactly 27min before someone came to take our order. I timed it by the text message i sent when we first sat down. So we order, i ordered a beer and water, and my friend got a margarita. And since we didn't want to wait any longer, we decided to order our food as well. About 5min pass by and they bring out our waters, another few minutes and they bring my salad, but didnt bring out my friends. But there was no silverware given or any on the table. So im looking around again trying to get someones attention. Then finally i ask one of them as they are passing by "can i please get some silverware"? she says "yes, ill be right back". Nothing ever came. Another 10min pass by and they bring out my friends salad, but still no silverware. So i ask again, "can we please get some silverware"? this person actually apologized and brought them immediately. As we are about to be done with our salads, is when they finally brought out our beer and margarita. A few minutes later they bring out our food. As we are eating, i notice that we dont have any napkins. So im looking around again and there are the same 4 workers standing at the same spot talking. So i ask, "can we get some napkins please" one looks over and says "sure" as she continues with her conversation. So since she didnt budge, i walked over to the bar and helped myself to the stack they had on the counter. Even with our frustrations i chalked it up as a bad night. What made me leave this review is due to the extra $3 charge i got for touching the little electronic thing on the table. I was trying to place my order on that when we initially werent getting service, but doing so, i was charged a "game device" fee. $3 is nothing, but the nerve to even charge that with the horrible service we got was just ridiculous. I haven't been to chili's in years & this experience pretty much solidified why i will never return. Oh.. and the bottle of ketchup was empty, i didn't even bother trying to get their attention. I just grabbed one off another table
Atmosphere: 2
Food: 1
Service: 1
Waitress messed up multiple times on the order waited 40 minutes for chips and salsa asked for no tomato’s because of allergy reasons and it still came out with tomato when the manager came out she really didn’t resolve the issue and just said “do you need help finding the door” I love this place and visit frequently but this was probably the worst service I’ve received here
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Our server Netty was an incredible hostess. She was professional and timely as well as incredibly kind and attentive. Our food was delicious and very tasty. The atmosphere is amazing and everyone is awesome and fulfills their role amazingly. We came here for my birthday and they sang to us and brought an ice cream sundae, which was so sweet. Overall the rating from me is a solid 5/5, thank you to all the staff from my family to y'alls!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fries, Chicken Strips and Fries with Corn on the Cob and Loaded Fries with Cheese
Server asked if he could keep our change from our bill which was $50. We were going to give it to him regardless, but it was still rude to ask for it. Service was mediocre at best. He wasn’t even the one that brought our food to us or our drinks, a server from a different table brought it to us. he only asked us how our food was tasting and brought us our check.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Just Bacon Burger, Bottomless Chips & Salsa, Fajita Trio, 3 for Me
Came during dinner time and ordered our usual. Waitress brought our drinks and took our order. never came back to check on us after the appetizer which we never received. Finally our food came out. She made it back around to refill our drinks then said she would just take it off our tab. Sucks when you look forward to getting our favorite skillet queso.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Bottomless Chips & Salsa, Chicken Strips and Fries with Corn on the Cob and Loaded Fries with Cheese
Just cause you order a kids meal if it was your kid you don't send sliders hard as rick including bread chips were very greasy not normal crispy yummy with taste salt ? salsa tasted like open fridge tea was water down service was very slow gone down
Atmosphere: 1
Food: 1
Service: 2
The waitress was annoyed by me asking for refills. I ordered a sweet tea. She refilled the same. When I asked for a third refilled knowing she got me sweet tea the first and second time. Then on the third she brought me unsweet. And we been waiting 45 minutes. Eating chips and dip with 3 teas in. Think we will take it to go.
Service: 1
Recommended dishes: Steak