Chipotle Mexican Grill

8201 Quaker Ave, Lubbock
(806) 783-0211

Recent Reviews

Gabby Settlemire

Definitely one of my favorite places to eat.Occasionally the chips are overcooked and the rice will have over cooked/undercooked bits in it.

Atmosphere: 2

Food: 3

Service: 2

Austin Khadem

The service at Chipotle was disappointing due to prolonged wait times and disorganized staff. Orders were mishandled, leading to incorrect or incomplete meals. Moreover, despite advertising fajitas veggies on their menu, they were unavailable, causing frustration among customers. Overall, the experience fell short of expectations, highlighting areas for improvement in both service efficiency and menu availability.

Atmosphere: 1

Food: 1

Service: 1

Tina Infante

Food is always

Atmosphere: 5

Food: 5

Service: 5

Thatoneguy_lr Lonerocker

Dirty, rude, and got me sick.2/13/24 7pm- Trash cans, fountain area, and tables were all dirty. I believe they had 6 people on staff and they were all behind the counter. The manager was rude when my fiancée ordered a kids meal. They seemed upset we didn't want to pay more for food we would end up throwing away. I was only halfway through my meal when I got sick. I thought I was to blame but then the rest of my group got sick as well.I had to go across the street to find a restroom because the men's room was locked the whole time we were there.All and all worst Chipotle experience ever. We loved this location because it's right next to our favorite dessert place but we will not be back.

Atmosphere: 1

Food: 1

Service: 1

Brenda Foster

We arrived at 6:30 pm on 02/01/24. All the tables were dirty. We got to the counter to order and all the food was dried up...looked like it had been there for hours. My husband ordered the Carne asada bowl, that they have advertised and they were out of the meat and needed to slice more and said it would be a few minutes. After looking at the rest of the ingredients on the line and seeing they were almost empty and very dried up, we thanked them and left without eating.

Atmosphere: 1

Food: 1

Service: 1

Grace Darner

The mild salsa (the tomato pico salsa) was disgusting! I have no idea what happened to it but it was sour and tasted completely nasty. I had it in my bowl and had to pick it completely out. My boyfriend thankfully had it in the side so he threw it away. This ruined the entire bowl.Both of our bowls had hard rice in it. My bowl ended up have way more hard pieces than my boyfriend. I was constantly picking the hard pieces out.My boyfriend’s bowl had chicken that was entirely too salty it almost made the bowl inedible.We did a pick up mobile order so we didn’t know this was going to bed the case until we were home. Tried to talk to someone through the app and never heard back. Really disappointing because this was our favorite location.

Atmosphere: 4

Food: 2

Service: 4

Victoria Ochoa

just left chipotle lady was so rude, “what do you want” cmon, not to mention a string of

Atmosphere: 1

Food: 3

Service: 1

Karen Hybner

Enjoyed a salad bowl. Great flavor but very little meat. Would have doubled my meat if offered.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Burrito Bowl, Guacamole, Large Side of Queso Blanco

S J

That was the best $76 I have ever spent!! Manager is super friendly and customer service is great. Clean

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Guacamole, Sofrita Bowl, Chips

Stephanie S

I would give a5 for everything but a few things are annoying right now. My husbands meal came with queso on his bowl. I was asked if I wanted queso. I really didn't but I said ok just a little. Charged$1.70 extra for that little teaspoon. I would have said nope if I knew I would be charged. We bought two extra queso to bring home. We were just going to use it cos we had at home. We were charged $5.60 for two itty bitty maybe two 2oz containers of queso. Adding to our total bill. $7.30 just for a small amount of queso. RIDICULOUS. Learned my lesson don't buy queso anything. Will be back but not for awhile. This left a bad taste in my mouth. I should have said I'm no queso when I saw the size they were giving and the charge they were charging for it. My bad

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Brenna Corpus

This location has been really unclean lately. Trash everywhere. The tables are always dirty. The chips are usually stale. The atmosphere is not pleasant. I will not be eating at this location anymore I’m glad they’re opening a new location closer to my house.

Atmosphere: 1

Food: 2

Service: 2

Max

Rudest staff I have ever encountered. Sadly I was dealing with a manger.

Atmosphere: 4

Food: 3

Service: 1

Caleb Hull

I don’t know how, but I am 5 for 5 on bad experiences at this Chipotle on 82nd. Today though, was the last straw. Somehow you manage to literally forget Chicken in a Bowl. That is the most expensive part of the meal! I’m never eating at this place again, I’ve had under cooked meats, crunchy rice, and now they’re just stealing money from you with their mf’ing $20 bowls of rice and lettuce.

Atmosphere: 2

Food: 1

Service: 1

Connie Herron

Chipotle is one of our favorites but this one has the poorest service. They are often out of items or are at the very bottom of the pans. The staff certainly underserves portions which may actually be a management direction. If so they are cheating their customers and unfortunately many people are afraid to speak up. If you ask the staff for more they often exhibit a bad attitude as if it’s coming out of their own pocket.

Atmosphere: 1

Food: 3

Service: 1

Erik Manis

I want to start by saying that I love chipotle. I have had an issue with this specific store the past 3 times I’ve been. The first time, my rice was crunchy. Undercooked. The second time I had raw chicken. This third time, I got the combo of undercooked rice and chicken. I can confidently say that I will be going to chipotle again in the future, but never this location.

Atmosphere: 1

Food: 1

Service: 1

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