Terrible customer service. The employees are extremely disrespectful. After having a bad experience 3 times in a row, I’ve determined that these reviews do nothing to encourage better customer service. They have also been out of plain bagels the last 3-4 visits. Today, I made the comment, “y’all have been out plain the last 3 times we’ve been here,” and the employee just blank stared at me. I think we are finally done with going to this Einstein’s.
Atmosphere: 1
Food: 2
Service: 1
Daniel Flowers
Staff was incredibly rude, ignored us for several minutes with an empty store while they talked to each other. Then when we were telling the person loading the box what we wanted, had to repeat myself multiple times while the girl stood there with a blank face or turned around to join the conversation.Also, always out of plain bagels no matter the time and when asked if they were making more, laughed and said no.
Atmosphere: 1
Food: 2
Service: 1
Paulo Roberto M Pereira
They not listen for your order, ask for a very toast and didn't hot what I ask
Atmosphere: 5
Food: 3
Service: 3
La Quetta Ray
I definitely won’t be returning! None of the Bagel Shops in Lubbock are even close to being as great as The Bagel Place in Amarillo. I’ll just keep buying a few dozen and freezing them when I go to Amarillo.
Atmosphere: 2
Food: 1
Service: 2
Tony W
I have visited this store periodically to buy bagels for the office. The customer service is marginal, at best. If they are out of something, it doesn't seem like they really care. I will try a different location next time and hope for better service.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Classic Bagel
Greg Hart
Came by at 9 o’clock and they’re closed. Really. On a Saturday. Thankfully United was close by.
Elena
The food was great! And the staff and service was amazing!
If u could give zero stars I would. Always out of stuff. This place totally blows service is awful. Don't come to this garbage place.
Christine Sharp
Clean nice place. People very attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel
Maricela N Doran W.
We had the BEST experience at Einstein's today! The atmosphere was happy! The workers were super friendly and got along well with each other. Our food was out promptly and it was delicious! Our experience was excellent! Thanks again!
It was pretty good and met our needs at the time. We were leaving Lubbock early heading back to Dallas and wanted to grab a quick affordable breakfast with everyone before we left. Service was fine you order at a counter and the call you when the food is ready. This location seemed to have mostly drive through business that morning and parking is very limited.
Kaci Jey
This place was very efficient with their time. Bagel and cream cheese was amazing, definitely will be going back soon. Only gave 4 stars because they were out of the bagel i REALLY wanted, but it happens and they made it up with my other delicious bagel.
Joenancy Sparks
Wonderful food and service!! Witnessed an unreasonable customer at the drive through and staff was calm and considerate! Wow I would have blown my lid! Not him! Was very impressed
Marton Toth
Living on the coasts I rarely went to Einstein Bros. but in West Texas I am grateful for a reminder of my favorite Lox bagels it's a kind of nostalgic celebration for me now. Helpful and kind staff, thanks for the quick service!
Allee S.
Terrible. Ordered a cheesy hash brown bagel. Don't know what made them think this would pass for what is on the menu.
Terrible customer service. The employees are extremely disrespectful. After having a bad experience 3 times in a row, I’ve determined that these reviews do nothing to encourage better customer service. They have also been out of plain bagels the last 3-4 visits. Today, I made the comment, “y’all have been out plain the last 3 times we’ve been here,” and the employee just blank stared at me. I think we are finally done with going to this Einstein’s.
Atmosphere: 1
Food: 2
Service: 1
Staff was incredibly rude, ignored us for several minutes with an empty store while they talked to each other. Then when we were telling the person loading the box what we wanted, had to repeat myself multiple times while the girl stood there with a blank face or turned around to join the conversation.Also, always out of plain bagels no matter the time and when asked if they were making more, laughed and said no.
Atmosphere: 1
Food: 2
Service: 1
They not listen for your order, ask for a very toast and didn't hot what I ask
Atmosphere: 5
Food: 3
Service: 3
I definitely won’t be returning! None of the Bagel Shops in Lubbock are even close to being as great as The Bagel Place in Amarillo. I’ll just keep buying a few dozen and freezing them when I go to Amarillo.
Atmosphere: 2
Food: 1
Service: 2
I have visited this store periodically to buy bagels for the office. The customer service is marginal, at best. If they are out of something, it doesn't seem like they really care. I will try a different location next time and hope for better service.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Classic Bagel
Came by at 9 o’clock and they’re closed. Really. On a Saturday. Thankfully United was close by.
The food was great! And the staff and service was amazing!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Tasty Turkey, Avocado, Classic Bagel
If u could give zero stars I would. Always out of stuff. This place totally blows service is awful. Don't come to this garbage place.
Clean nice place. People very attentive.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel
We had the BEST experience at Einstein's today! The atmosphere was happy! The workers were super friendly and got along well with each other. Our food was out promptly and it was delicious! Our experience was excellent! Thanks again!
Restaurantji Recommends
It was pretty good and met our needs at the time. We were leaving Lubbock early heading back to Dallas and wanted to grab a quick affordable breakfast with everyone before we left. Service was fine you order at a counter and the call you when the food is ready. This location seemed to have mostly drive through business that morning and parking is very limited.
This place was very efficient with their time. Bagel and cream cheese was amazing, definitely will be going back soon. Only gave 4 stars because they were out of the bagel i REALLY wanted, but it happens and they made it up with my other delicious bagel.
Wonderful food and service!! Witnessed an unreasonable customer at the drive through and staff was calm and considerate! Wow I would have blown my lid! Not him! Was very impressed
Living on the coasts I rarely went to Einstein Bros. but in West Texas I am grateful for a reminder of my favorite Lox bagels it's a kind of nostalgic celebration for me now. Helpful and kind staff, thanks for the quick service!
Terrible. Ordered a cheesy hash brown bagel. Don't know what made them think this would pass for what is on the menu.