Wendy's

5721 4th St, Lubbock
(806) 503-2531

Recent Reviews

Stephen Rivas

Mom's absolute favorite place to eat

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Dave's, Grilled Chicken Ranch Wrap

Edward Johnson

I went to this Wendy's most of the workers was outside smoking when I pulled up in the drive threw rook a coupler minutes for them to take my order after getting my burger and getting home to eat it the buns was hard fries was cold had to take my patty out tha buns just to eat this was a horrible experience

Atmosphere: 1

Food: 1

Service: 1

Thaine Hepler

Bathrooms were filthy. Tables and seats were dirty. Spicy chicken was good. Dave's single cheese burger was so cold it didn't melt the cheese. Avoid this one. Was not busy at 8pm.

Atmosphere: 1

Food: 2

Service: 2

Kevin Gerber

Marketing used to call their burgers "hot and juicy". This one serves precooked, so "warm and dry" hamburger patties. Won't go here again!!

Food: 1

Service: 3

Texas

Food and service sucked fries were cold my burger was soggy to much ketchup not friendly employees. This place has gone down

Atmosphere: 2

Food: 2

Service: 2

Nikki garcia

I ordered one burger and one fry. They didn’t give me my fries and didn’t even notice until I got home. I tried to call to see if I could just get the money back for the fry and nobody answered. I called three times. I basically just paid 15 dollars for one burger and to make it worse I’m pretty sure the burger was old as hell.

Richard Oliver Sr

Ok this may be long but today I went to get the regular two meals I get 3-5 times a week at this location. It’s March so they have four nuggets for $1.00 with ANY PURCHASE, I place my first order and get the extra nuggets then as I told her the second meal the cashier says I can’t have the $1.00 nuggets. I said why she said because it’s one ticket. I explained I got it yesterday and she began to argue with me. I said forget the entire order, she then asked for a manager and a woman with no name tag on (none of them have them on) came over and said no I couldn’t do that. I told her the little thin girl with blondish hair did it yesterday. She looked me straight in the face and said we don’t have a thin blonde haired girl that works there. I said here just order the one meal with the nuggets.So after I paid I said I have a second order for my son who’s in the car, I ordered it and asked if he had to come in to get it and the cashier said “yes”.So I go out and have him walk in to get his food.I told them I will NEVER come to that location ever again, it stinks because I’m near there all week during lunch time.I called the customer service line and spoke to a man he said they shouldn’t have done that. He said the District manger would be called, he ask for my number to contact me back. Guess what no call.Sad part I grew up in Cincinnati OH eating at Wendy’s in the 70’s. I would guess I’ve eaten Wendy’s 4,000 to 5,000 times in my 61 years of life as it’s my go to Fast Food restaurant.Not sure anymore after the embarrassment of it being 11:30 am and a line of people standing behind me. Made me look like a cheapskate low life after I stepped back and thought about it, especially being Jewish I get enough hateful looks anymore. These employees literally see me everyday and know me. Today I didn’t have my Kippah on my head because I had on a hat, but I know they have seen me so many times with it on, makes me wonder if being a Jew caused those problems with this older woman cashier. I’ve only seen her twice because 99% of the time I go through the drive thru. But she seen me with it on last week.I’m a Messianic Jew and I sat down tonight and prayed for them and asked G-D to forgive me even though I don’t feel I was hateful or loud.Customer Service is dead and Gone. In the 80”s I held an executive position with a very large restaurant chain for 10 years and have watched service not be companies goal anymore. Very sad very sad, Dave Thomas would have never treated a customer this way.Weirdest part Customer Service asked if I had the What’s Up App, I have no idea why!Update two days later here’s their drive through at lunch

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: French Fries, Beef Sandwich

AJ Bohannan

Super slow, rude, trying to cheat their drive thru “numbers” by making people pull up past the sensors, hope corporate catches on. Also have had this location stop taking orders before they

Atmosphere: 1

Food: 1

Service: 1

guera jz

I order a pretzel bun burger.combo.i came home to regular double cheese burger.and was charge more and to cone home to regular hamburger 2/29

Atmosphere: 1

Food: 1

Service: 1

Liams life Animations

Excellent customer service and very friendly staff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Chili

Buy Sell

Awesome staff foods always

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Spicy Chicken Sandwich, Wendy's Hot & Crispy Fries, Chili, Baconator, Dave's

Matt

How is this place still open. Dave would be so ashamed. Terrible service, the food is old and that's even if you get your order right, after waiting entirely to long for it. It's worth driving across town to another location than rolling the dice on this one.

Atmosphere: 1

Food: 3

Service: 1

Deanna Garcia

Most everybody was speaking Spanish including the Manager..She was yelling at another employee who spoke Spanish and they started to argue.. While we where waiting for our food..Very unprofessional..The Cashier was very polite..Only one that spoke english..

Atmosphere: 1

Food: 2

Service: 3

Recommended dishes: Baconator

barberhub 101

Most reliable fast food guarantee to

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Baked Potato with Cheese and Bacon, Dr Pepper, Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Fattoush, Grilled Chicken Sandwich, Spicy Chicken Sandwich, Baconator Fries, Breakfast Baconator, Wendy's Hot & Crispy Fries, Wendy’S Sausage Egg & Cheese Burrito Seasoned Potatoes and Sausage Biscuit & Gravy, Jr Cheeseburger, Chili, Beef Sandwich, Baconator, Dave's, Wendy's Fresh-Made Salads, French Fries

Lorena Anne Cooper

Frosty machine is never operational...

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Baked Potato with Cheese and Bacon, Dr Pepper, Wendy's Fresh-Made Salads, French Fries

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