West Straw's Boba Tea

3709 19th St, Lubbock
(806) 799-8000

Recent Reviews

Deal Hunter

I decided to check out this place for the first time and definitely regret it. It took in total 30 mins to get 1 lousy drink. I asked twice if the drink is ready, but was told no. Apparently, the worker completely forgot to make one for me. The pearls were out. The drink was super basic.The menu you have to study for yourself, the cashier wasn’t helpful.I think they just need extra hands there, as 1 cashier and 1 drink maker clearly aren’t enough for such a volume. Inside seems cramped, no place to sit down or lean on to. Overall it wasn’t a good idea for me to come here.

Atmosphere: 2

Food: 1

Service: 1

Gozel JR

they are very slow , and I ve been told they re out of tapioca pearls but have a little bit (halal version) , suppose to have everything for boba teas. Then I was waiting for 30 minutes for this classic boba milk tea. It is ridiculous!

Riley Fisher

We come to this shop every time we are in town. They have the best ingredients, and best options of any boba place in town, and so far, the best I have seen anywhere.

Atmosphere: 5

Food: 5

Service: 5

Siena Rollin

This place is so cute, the service is great, and their butterfly vanilla milk tea is to die for! Also, they have games and super cute table/work stations too.

Atmosphere: 5

Service: 5

Roree W.

Delicious Boba, I come here to study all the time! Quiet and typically has great music playing. The staff is always friendly and energetic! Love it here

Mariana Mata

Went today and the girl and guy working there weren’t very friendly I was greeted when I walked in and the girl was rude whenever I was ordering my drinks. This is the first bad experience I’ve had with costumer service here, and I’ve tried to order the avocado smoothie for two weeks in a row and have been told the avocados aren’t ripe ? which is fine but take it off the menu if I’m not going to be able to order it.

MLopez

I don’t ever leave reviews but I was so upset with the service we received last weekend, 3/16/23, and I feel it needs to be addressed. It was my families first time visiting and my kids were excited to get some boba to end our night. We rushed over after our movie and got there with a little more than 15 minutes before close. I don’t like to be that person to get somewhere right before it closes and had it been 5-10 minutes, we would’ve just not gone. As soon as we walked in the girl working in the back gave a huge sigh and rolled her eyes. No hello or welcome in from either of the two employees. Just a flat what can I get for you from the girl at the register. We looked over the menu quickly and with each drink I ordered I was met with a condescending attitude. We paid and waited for the drinks. While we waited, my husband took my youngest to the bathroom and while they were in there the girls just sat and whispered to each other and kept glancing over to us. Once they set the drinks on the counter they came around and started turning off the lights and getting ready to close up. Mind you it wasn’t even 10 yet which is what time they close. It was clear they were bothered by us so as soon as my husband was back, we grabbed our drinks and left without a single word from either employee. The drinks themselves were really good which is a shame because now I have no intention of going back. I worked customer service for several years and I never behaved that way.

Atmosphere: 3

Food: 4

Service: 1

Leanne Landers

Grace and Kamber made my day amazing. I walked in after having a bad day and their recommendations and service were great!!! I was indecisive of what to get and they were so patient and helpful providing samples to help narrow down my choices. Would definitely come back!!!!! Cute study spot!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Popping

Justin W.

Cozy boba shop, very aesthetic with a good selection of drinks. Big fan of the strawberry milk tea here, but honestly everything is good! Wish the parking situation was a little easier but hard to blame the business for that one.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberry

Mika Hongyu

Loved its cute and cozy atmosphere! Service was good! Ordered two drinks (green tea with lychee flavor and garden blossom (one of its signature drinks)). They were just perfect and delicious. However the bubbles were hard.

Atmosphere: 5

Food: 4

Service: 5

David Briggs

Love this place especially since I never knew I loved boba.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frappuccino, Fruit, Strawberry, Popping, Mocha Caramel Smoothie, Melonade, Tapioca, Lavender Milk Tea

Kalyan Bathula

Had leche smoothie with boba and taro milk tea which is their signature drink. Good taste and better atmosphere for kids and had some games to play like chess , carroms and some puzzle games. Great ambience with peaceful environment. Great place to visit and had lots of varieties in the menu.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fruit

Michael Sadler

Very cool hole in the wall boba place. Polite staff. Good

Atmosphere: 5

Food: 5

Service: 5

shell mckelvey

1st day I went, I came in with my friend and our troop of children we were charged with that day. The girl who helped us with our orders seemed pissed cause we had a lot to order, but I still tipped anyway. Literally every drink we got was DELICIOUS!!!! That butterfly milk tea was scrumptious and the island escape. So then I had to come today because I was like I want to try more drinks off the menu and the London Fog tea w/ boba is spankin toooooo anyway what a great place!

Atmosphere: 4

Food: 5

Service: 4

Cohen L.

This is the worst place they got my order wrong and it tasted disgusting would not recommend

Load More