Mickey at the Arby’s in the loves at FM-2021 and 59 told me i needed to pull up. I explained that there were no cars behind me and I asked if I could remain at the window, as it seemed unnecessary. She replied very forcefully that I needed to pull up past a certain point for the timer inside to stop running.I said, “isn’t that timer based on how fast I actually receive my food?”While I am speaking she begins motioning me forward to rush me out of the drive through. She says that isn’t the case, and if a car is at her window more than 60 seconds, she gets written up.I decided to play nice and I pulled up past the window for her.When she brought the food, I asked again, “isn’t that timer based on the amount of time it actually takes for me to receive my food, not just how long it takes to get me past the widow?”She says, “well, yes.”I said, “so you’re cheating the system.”She says, “no, if that happens three times in a night, I get written up.”I said “yes, you are cheating the system.”She replied that, yes, she is, but that’s what she’s told to do.I wished her a good night and moved on.Clearly, the timer system has not fixed anything, and needs serious revision. It is not an accurate metric and actually forces employees to make poor choices in regards to how customers are treated. There is something broken at the management level, whether that’s unrealistic expectations or undo pressure to perform.. but it really isn’t Mickey’s fault here.What is Mickey’s fault is that she apparently complained to the next customer in line that I was rude, and he chased me down at the gas pump in his car, ran up to my window, and began telling me how he was a Boy Scout and I needed to quit being a jerk. He wouldn’t leave me alone. Thanks Mickey, for sicking the Boy Scout on me. That was professional.
Atmosphere: 1
Service: 1
Bobby Tamez
Def 5 ☆'s....the style of interior sets a darn great mood...maybe that's why the staff was in a great mood and made my visit a smooth one. 2 thumbs up and 5 stars. High chairs available, everything was clean and its also very modern.
Atmosphere: 5
Food: 5
Service: 5
lee seymour
This has to be the best Arby's in the restaurant chain. I have been here twice the food is always very good and hot and organized on the bread never messy. The employees I have come in contact with are very nice ?. Absolutely nothing to complain about. Thank you Arby'
Atmosphere: 5
Food: 5
Service: 5
R'Giña Rhodes-Sullivan
Fast friendly service...fries a bit past hold time. Fish sandwich, apple turnover and jamocha shake....mmm mmm good!
sherry phillips (SHERRY)
App sucks it would not let me put my payment in so had to drive up there.I love the original Greek Gyros.Parking: Inside the truck stop.
the food is good don't get me wrong but the employees have an attitude and they're very rude to the customers. I get emails from Arby's all the time stating that I can get certain items for certain prices and yet the employees don't want to honor these prices. then they want to tell me that those prices are for online only but yet you can't order online for their store. so someone either needs to have a discussion with these employees about their attitude and the way they treat customers and maybe contact corporate and get the online ordering fixed so that some of us don't have to actually deal with these employees.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Roast Beef
Chris Van Worth
The place is always clean. The food is always fresh and good. The service is always friendly. My only gripe would be there is no online or app ordering available for the location. Not a big deal.
Atmosphere: 4
Food: 5
Service: 5
Nichole Barr
I love Arby's but tell me why my "sub roll" for my cheesestake was just a normal bun?
Atmosphere: 5
Food: 2
Service: 5
Mr. M
Not sure if every employee was having a bad day but customer service was nonexistent of the 3 people I talked to behind the counter. Food was as advertised. No point in bells near the door with that kind of service. Oh well, am
When we went kindly to say we got the order wrong the man took the bad with an attitude and was extremely
Atmosphere: 1
Food: 3
Service: 1
Lydia Francis-Garrett
I ordered the Turkey Reuben and curly fries I don't normally eat from fast food places but it was a cheat day so, I didn't get my curly fries instead they gave me regular nasty fries, I was not impressed, sandwich was good.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Curly Fries
SMOKEY THE ANIMAL
SWEET DEALS! 2X7 AMERICANA ROAST, GREAT DEAL FOR YOU AND YOUR PARTNER, if it's in the budget.
Atmosphere: 4
Food: 4
Service: 4
sirdonte w
Arby's staff saw us and simply failed to even bother to come over to take orders, as they busied themselves talking to each other in the drive thru window area! So we gladly left and will never patronize, oops I mean disturb these workers at this location again! Very unprofessional.
Mickey at the Arby’s in the loves at FM-2021 and 59 told me i needed to pull up. I explained that there were no cars behind me and I asked if I could remain at the window, as it seemed unnecessary. She replied very forcefully that I needed to pull up past a certain point for the timer inside to stop running.I said, “isn’t that timer based on how fast I actually receive my food?”While I am speaking she begins motioning me forward to rush me out of the drive through. She says that isn’t the case, and if a car is at her window more than 60 seconds, she gets written up.I decided to play nice and I pulled up past the window for her.When she brought the food, I asked again, “isn’t that timer based on the amount of time it actually takes for me to receive my food, not just how long it takes to get me past the widow?”She says, “well, yes.”I said, “so you’re cheating the system.”She says, “no, if that happens three times in a night, I get written up.”I said “yes, you are cheating the system.”She replied that, yes, she is, but that’s what she’s told to do.I wished her a good night and moved on.Clearly, the timer system has not fixed anything, and needs serious revision. It is not an accurate metric and actually forces employees to make poor choices in regards to how customers are treated. There is something broken at the management level, whether that’s unrealistic expectations or undo pressure to perform.. but it really isn’t Mickey’s fault here.What is Mickey’s fault is that she apparently complained to the next customer in line that I was rude, and he chased me down at the gas pump in his car, ran up to my window, and began telling me how he was a Boy Scout and I needed to quit being a jerk. He wouldn’t leave me alone. Thanks Mickey, for sicking the Boy Scout on me. That was professional.
Atmosphere: 1
Service: 1
Def 5 ☆'s....the style of interior sets a darn great mood...maybe that's why the staff was in a great mood and made my visit a smooth one. 2 thumbs up and 5 stars. High chairs available, everything was clean and its also very modern.
Atmosphere: 5
Food: 5
Service: 5
This has to be the best Arby's in the restaurant chain. I have been here twice the food is always very good and hot and organized on the bread never messy. The employees I have come in contact with are very nice ?. Absolutely nothing to complain about. Thank you Arby'
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service...fries a bit past hold time. Fish sandwich, apple turnover and jamocha shake....mmm mmm good!
App sucks it would not let me put my payment in so had to drive up there.I love the original Greek Gyros.Parking: Inside the truck stop.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Gyro, Roast Beef
Bret was 10/10 amazing employee and the food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches
the food is good don't get me wrong but the employees have an attitude and they're very rude to the customers. I get emails from Arby's all the time stating that I can get certain items for certain prices and yet the employees don't want to honor these prices. then they want to tell me that those prices are for online only but yet you can't order online for their store. so someone either needs to have a discussion with these employees about their attitude and the way they treat customers and maybe contact corporate and get the online ordering fixed so that some of us don't have to actually deal with these employees.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Roast Beef
The place is always clean. The food is always fresh and good. The service is always friendly. My only gripe would be there is no online or app ordering available for the location. Not a big deal.
Atmosphere: 4
Food: 5
Service: 5
I love Arby's but tell me why my "sub roll" for my cheesestake was just a normal bun?
Atmosphere: 5
Food: 2
Service: 5
Not sure if every employee was having a bad day but customer service was nonexistent of the 3 people I talked to behind the counter. Food was as advertised. No point in bells near the door with that kind of service. Oh well, am
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
The waitress was very nice with my granddaughter.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Arby
When we went kindly to say we got the order wrong the man took the bad with an attitude and was extremely
Atmosphere: 1
Food: 3
Service: 1
I ordered the Turkey Reuben and curly fries I don't normally eat from fast food places but it was a cheat day so, I didn't get my curly fries instead they gave me regular nasty fries, I was not impressed, sandwich was good.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Curly Fries
SWEET DEALS! 2X7 AMERICANA ROAST, GREAT DEAL FOR YOU AND YOUR PARTNER, if it's in the budget.
Atmosphere: 4
Food: 4
Service: 4
Arby's staff saw us and simply failed to even bother to come over to take orders, as they busied themselves talking to each other in the drive thru window area! So we gladly left and will never patronize, oops I mean disturb these workers at this location again! Very unprofessional.