Went through the drive through. Oh my gosh what a nightmare. Appreciate the person taking my order I could hear them but the head set they were using the person could not hear my order. Then on top of that the card reader absolutely does not like certain payment methods. Finally worked on the 4th card I had for use of
Food: 3
Service: 3
Brooke Cartwright
I sat in the drive thru line for 45 minutes & I’m still missing part of my order. I had a big order so I didn’t check the boxes because there was 8 boxes and I had already been there 45 minutes.
Food: 1
Service: 3
Ramona Howell
Chicken was not breaded well. Legs were just about bare of crust. Roll was completely flat. I chose only gravy on recommended dishes because what I ordered- 3 piece dark- was not a choice. Mashed potatoes & gravy was very good. Bone in thigh was very good as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gravy
tim marlow
Chicken was greasy and over cooked.
Atmosphere: 5
Food: 1
Service: 5
Cheryl Montgomery
I love the lady with the beautiful braid locks ! Shes soooo nice and helpful. Others too but she sticks out of ALL . Very considerate of others . Fantastic food and chz stix :)
Atmosphere: 5
Food: 5
Service: 5
Clayton Cummings
I love the Catfish. If you like a little kick, grab some Serendipity Hot seasoned salt for it. So good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 2 Piece Fish Fillets Dinner, Fried Okra, Biscuit Roll
Hoo Am I stowe
Worse chicken I have every had.Had to wait in line for 20 minutes only one person in front of us.Then everything tasted like it had been sitting out for 2 days.Wont be going back
Atmosphere: 1
Food: 1
Service: 1
James Brady Fisher
Last time I went the chicken tasted nothing like what you expect from chicken express, was more batter than chicken. Gave them another try this morning and the lady working the drive through was rude as h#ll, wouldn't let me get any part of my order out without interrupting me. Went to Cane's and had a much better experience.
Atmosphere: 2
Food: 3
Service: 1
Truly Terica
Stopping by as passing through. Spouse and I ordered 2 combos. Only got one combo and fries and a drink. When we asked where the tenders were, they r were told they employees had already fixed their plates for the evening and the dryers were off to make more. It was 9:20pm when the order was placed. No other cars here. As you can see they close at 10pm. Why are employees making plates to take home well before closing?? I’m all for taking care of your employees but this still came across as strange.Okra tasted burnt and hard. Not sure if stop again and I come through lurking frequently.
Atmosphere: 3
John S.
Essentially everything was less than desirable. Dry chicken, greasy pork portion, sizes, and horribly unhappy staff.
So much for fast food. I’ve been waiting out front for about 10 minutes after ordering at the drive-thru because there were no breasts cooked. Then an employee came out and said it would be another 15 minutes because her order taker did not know there were customers waiting. This makes twice this has happened in recent weeks at this facility. Poor management. This is so frustrating especially in this Texas heat. I guess we will have to find another chicken place on Sundays.
Atmosphere: 2
Food: 5
Service: 1
Austin Atkinson
Beat the Sunday rush, but the chicken is always hot and fresh! So are the rolls and the staff is very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Cheryl Young (Bigmomma)
Husband went in got the 7 piece chicken strip meal and 2 large teas, we love the tea from there.
Atmosphere: 5
Food: 5
Service: 5
Jason Russell
We love us some chicken express. But this store is horrible. The customer service was sad. Between the two employees that tried to take our order they couldn't stay off their phone long enough to care. The food was cold and dry. The floor was extremely sticky. There were a lot of kids in the restaurant running around eating pizza ?. Yep, pizza in a chicken place. I think their parents worked there. We were only passing thru on our way to Houston. I will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Robert B.
I haven't a clue what has transpired in your quality, taste, and excellent service but please keep it up. As far as I am concerned this chicken place is the best in Lufkin; all the other chicken places just need to close their doors. If I could I could I would give Chicken Express a (10) rating.....
Went through the drive through. Oh my gosh what a nightmare. Appreciate the person taking my order I could hear them but the head set they were using the person could not hear my order. Then on top of that the card reader absolutely does not like certain payment methods. Finally worked on the 4th card I had for use of
Food: 3
Service: 3
I sat in the drive thru line for 45 minutes & I’m still missing part of my order. I had a big order so I didn’t check the boxes because there was 8 boxes and I had already been there 45 minutes.
Food: 1
Service: 3
Chicken was not breaded well. Legs were just about bare of crust. Roll was completely flat. I chose only gravy on recommended dishes because what I ordered- 3 piece dark- was not a choice. Mashed potatoes & gravy was very good. Bone in thigh was very good as well.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Gravy
Chicken was greasy and over cooked.
Atmosphere: 5
Food: 1
Service: 5
I love the lady with the beautiful braid locks ! Shes soooo nice and helpful. Others too but she sticks out of ALL . Very considerate of others . Fantastic food and chz stix :)
Atmosphere: 5
Food: 5
Service: 5
I love the Catfish. If you like a little kick, grab some Serendipity Hot seasoned salt for it. So good.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: 2 Piece Fish Fillets Dinner, Fried Okra, Biscuit Roll
Worse chicken I have every had.Had to wait in line for 20 minutes only one person in front of us.Then everything tasted like it had been sitting out for 2 days.Wont be going back
Atmosphere: 1
Food: 1
Service: 1
Last time I went the chicken tasted nothing like what you expect from chicken express, was more batter than chicken. Gave them another try this morning and the lady working the drive through was rude as h#ll, wouldn't let me get any part of my order out without interrupting me. Went to Cane's and had a much better experience.
Atmosphere: 2
Food: 3
Service: 1
Stopping by as passing through. Spouse and I ordered 2 combos. Only got one combo and fries and a drink. When we asked where the tenders were, they r were told they employees had already fixed their plates for the evening and the dryers were off to make more. It was 9:20pm when the order was placed. No other cars here. As you can see they close at 10pm. Why are employees making plates to take home well before closing?? I’m all for taking care of your employees but this still came across as strange.Okra tasted burnt and hard. Not sure if stop again and I come through lurking frequently.
Atmosphere: 3
Essentially everything was less than desirable. Dry chicken, greasy pork portion, sizes, and horribly unhappy staff.
Restaurantji Recommends
So much for fast food. I’ve been waiting out front for about 10 minutes after ordering at the drive-thru because there were no breasts cooked. Then an employee came out and said it would be another 15 minutes because her order taker did not know there were customers waiting. This makes twice this has happened in recent weeks at this facility. Poor management. This is so frustrating especially in this Texas heat. I guess we will have to find another chicken place on Sundays.
Atmosphere: 2
Food: 5
Service: 1
Beat the Sunday rush, but the chicken is always hot and fresh! So are the rolls and the staff is very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Husband went in got the 7 piece chicken strip meal and 2 large teas, we love the tea from there.
Atmosphere: 5
Food: 5
Service: 5
We love us some chicken express. But this store is horrible. The customer service was sad. Between the two employees that tried to take our order they couldn't stay off their phone long enough to care. The food was cold and dry. The floor was extremely sticky. There were a lot of kids in the restaurant running around eating pizza ?. Yep, pizza in a chicken place. I think their parents worked there. We were only passing thru on our way to Houston. I will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
I haven't a clue what has transpired in your quality, taste, and excellent service but please keep it up. As far as I am concerned this chicken place is the best in Lufkin; all the other chicken places just need to close their doors. If I could I could I would give Chicken Express a (10) rating.....