The food was great, nice and hot! The girl at the window was nice. The pick up windows are great! We will definitely be back!
Atmosphere: 4
Food: 4
Service: 4
Denita Criswell
I just left from there & I am upset with the service received. I know the drive thru was busy but it was only one person waiting/sitting on the inside. When I went in, there were 3 men making pizzas one made eye contact with me. No one said a word. I understand they were busy but to at least acknowledge me & say "someone will be with you". Nothing was said. They went from one thing to the next without saying anything. Walking around in the back to avoid coming to the front counter. A lady walked in from delivery she didn't say anything either which I'm sure her focus was on getting the next delivery. A young lady walked up from the side & was looking at the rack where the pizzas that had been prepared were & I asked her if she could look to see if she saw my order & I gave her my name, she found it & gave it to me. I thanked her & left. I'd paid already online when I ordered so it didn't take but a minute for her to do that. I definitely understand how it works in fast food but I don't get customer service being poorly. At least acknowledge a customer. If you would had at least said something to me I wouldn't have even did this review but it was very disappointing to experience.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Deluxe Pizza, Pepperoni Pizza
Paula Miller
Ordered two medium pizzas and neither one had pizza sauce. Called and was told they can't remake them and then talked to manager that said they would remake them. It's been over 45 minutes and still no pizza. Trying to call and just put on hold on phone with their advertisements. I am still waiting for them to answer. Ten minutes on phone and they still don't answer.
Food: 1
Service: 1
Cameron Cooper
Ordered a pizza waited for 2 hours to be delivered to only have them canceled so I waited on hold hold for 20 minutes and then I drove down there talk to the person at the window and then they asked what I wanted them to do and I said either the pizza or my money back horrible customer service manager included will never be eating here again at the Domino’s in Lufkin, Texas
Atmosphere: 1
Food: 1
Service: 1
rose maria varghese
The worst customer service ever! We waited at the window for 30 mins and the employee who claims to be the manager did not even acknowledge us even after seeing us. I would understand if it was busy but we literally saw him standing there and doing nothing. After waiting for 30 mins he ended up giving us the wrong pizza. We had to drive back and stand in a long line to get what we ordered. The whole process should've only taken 5 mins but it took a whole hour.
Service: 1
Jason Douglas
I tried to order pizza from these people and the manager told me he had already googled the address I was staying at and would have it here in 30 minutes. An hour and a half went by and I never received my pizza and he told me it was because he googled the wrong address and they didn’t deliver to this area of Lufkin. I asked him how far away I was from him and he literally hung the phone up on me and would not take any more calls do not deal with this company. Their manager has the worst customer service I’ve ever experienced and the fact he hung up the phone on me for simply asking how far away he was Beyond poor customer service. I’m gonna contact their corporate office because he needs to be fired. I own three companies and I would not tolerate that for a second.
Heather Ward
Terrible customer service. Staff acted like I was inconveniencing them for picking up my order. They weren’t friendly whatsoever.
Atmosphere: 2
Food: 3
Service: 1
Katelyn Clowers
You know I get people have a bad day at work. Pizza and chicken nugget things (got yelled at by the manager Anthony for calling it wings) were cold and old! It took almost an hour to get my food which would have been fine if the food wasn’t cold and I wasn’t right down the road from the store. I called the manager and right off the bat he was rude and had no intention on helping fix the situation. So disappointing!
Food: 1
Service: 1
David Schultze
Terrible customer service… I tracked the order on the app, 3 times it entered the oven. I called the store.. she said… her reasons.. were .. “I’m only human”.. “You can come pick it up”.. this representative is inept.. Management check your roster .. she is bad for business..
Cole Williamson
Horrible customer service! Waited 20+ minutes to order.
Great fresh food, just really slow even when ordered way ahead of time during slow periods.
Atmosphere: 2
Food: 5
Service: 2
Troy Varing
I ordered pizza and bread tonight. As I was driving in another customer was walking into the store with my order in his hand. I heard him tell the girl that it looked good, but it wasn’t his. She then turned around and tried to hand it to me. I told her that I wasn’t taking it and to get me the manager. Ralph the manager on duty came and told me it never left the store. I told him that I saw the guy bringing it back. There’s no telling what they could have done to it. Eat here at your own peril! I am calling the health department first thing tomorrow.
Atmosphere: 1
Food: 1
Service: 1
alexis Gonzalez
We ordered one pepperoni pizza and the app sent as a message that it would be ready in 15 minutes. I live 10 minutes away from the store so I left with 5 minutes remaining thinking I want to give them extra time so I don't have to wait. Well when I'm approaching it says my pizza is ready I get a message the lady asks me what name is the order on I give it to her and she starts acting confused I had to repeat the name again and she finally said oh yeah I see it here and she goes to take my payment and then tells me you're going to have to park at the other window and I told her why is that the app told me my pizza was ready and she claims oh that's automated just because it tells you that doesn't mean it's true that we actually put it in the oven it'll be 10 more minutes well I ended up waiting 20 more minutes in line while three cars I saw got their pizza and they just pulled up after me and they went around the line so I was just fed up at this point. I mean I used to work at CiCi's Pizza and I know it don't take more than 10 minutes for the pizza to go through the oven. So anyways when I get to the window she tells me 1 minute and she goes to take the order of these people that showed up after me inside the Domino's and she took about 5 minutes to do that so I finally decided I'm going to ask for a refund. Well when I let her know what I want she says oh that might take a while please just take the pizza and I said no ma'am that's way too long of a wait. She goes to talk to the manager and she said the manager said oh just send him on his way and I will avoid it later when I get a chance and so I told the lady what kind of guarantee is that that I'm going to get my money back. I said if I have to go home without a pizza and end up not getting a refund I'd rather just take the pizza so give it here. I will not be going back
Atmosphere: 1
Food: 1
Service: 1
Johnson Family Mobile Notary
Food tastes better than it used to be back in the day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Bacon Pieces, Pepperoni Pizza
The food was great, nice and hot! The girl at the window was nice. The pick up windows are great! We will definitely be back!
Atmosphere: 4
Food: 4
Service: 4
I just left from there & I am upset with the service received. I know the drive thru was busy but it was only one person waiting/sitting on the inside. When I went in, there were 3 men making pizzas one made eye contact with me. No one said a word. I understand they were busy but to at least acknowledge me & say "someone will be with you". Nothing was said. They went from one thing to the next without saying anything. Walking around in the back to avoid coming to the front counter. A lady walked in from delivery she didn't say anything either which I'm sure her focus was on getting the next delivery. A young lady walked up from the side & was looking at the rack where the pizzas that had been prepared were & I asked her if she could look to see if she saw my order & I gave her my name, she found it & gave it to me. I thanked her & left. I'd paid already online when I ordered so it didn't take but a minute for her to do that. I definitely understand how it works in fast food but I don't get customer service being poorly. At least acknowledge a customer. If you would had at least said something to me I wouldn't have even did this review but it was very disappointing to experience.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Deluxe Pizza, Pepperoni Pizza
Ordered two medium pizzas and neither one had pizza sauce. Called and was told they can't remake them and then talked to manager that said they would remake them. It's been over 45 minutes and still no pizza. Trying to call and just put on hold on phone with their advertisements. I am still waiting for them to answer. Ten minutes on phone and they still don't answer.
Food: 1
Service: 1
Ordered a pizza waited for 2 hours to be delivered to only have them canceled so I waited on hold hold for 20 minutes and then I drove down there talk to the person at the window and then they asked what I wanted them to do and I said either the pizza or my money back horrible customer service manager included will never be eating here again at the Domino’s in Lufkin, Texas
Atmosphere: 1
Food: 1
Service: 1
The worst customer service ever! We waited at the window for 30 mins and the employee who claims to be the manager did not even acknowledge us even after seeing us. I would understand if it was busy but we literally saw him standing there and doing nothing. After waiting for 30 mins he ended up giving us the wrong pizza. We had to drive back and stand in a long line to get what we ordered. The whole process should've only taken 5 mins but it took a whole hour.
Service: 1
I tried to order pizza from these people and the manager told me he had already googled the address I was staying at and would have it here in 30 minutes. An hour and a half went by and I never received my pizza and he told me it was because he googled the wrong address and they didn’t deliver to this area of Lufkin. I asked him how far away I was from him and he literally hung the phone up on me and would not take any more calls do not deal with this company. Their manager has the worst customer service I’ve ever experienced and the fact he hung up the phone on me for simply asking how far away he was Beyond poor customer service. I’m gonna contact their corporate office because he needs to be fired. I own three companies and I would not tolerate that for a second.
Terrible customer service. Staff acted like I was inconveniencing them for picking up my order. They weren’t friendly whatsoever.
Atmosphere: 2
Food: 3
Service: 1
You know I get people have a bad day at work. Pizza and chicken nugget things (got yelled at by the manager Anthony for calling it wings) were cold and old! It took almost an hour to get my food which would have been fine if the food wasn’t cold and I wasn’t right down the road from the store. I called the manager and right off the bat he was rude and had no intention on helping fix the situation. So disappointing!
Food: 1
Service: 1
Terrible customer service… I tracked the order on the app, 3 times it entered the oven. I called the store.. she said… her reasons.. were .. “I’m only human”.. “You can come pick it up”.. this representative is inept.. Management check your roster .. she is bad for business..
Horrible customer service! Waited 20+ minutes to order.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The worker went above and beyond to help with our allergies and the pizzas were fantastic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak Sub, Pepperoni and Bacon Pieces, Deluxe Pizza, Pepperoni Pizza
Great fresh food, just really slow even when ordered way ahead of time during slow periods.
Atmosphere: 2
Food: 5
Service: 2
I ordered pizza and bread tonight. As I was driving in another customer was walking into the store with my order in his hand. I heard him tell the girl that it looked good, but it wasn’t his. She then turned around and tried to hand it to me. I told her that I wasn’t taking it and to get me the manager. Ralph the manager on duty came and told me it never left the store. I told him that I saw the guy bringing it back. There’s no telling what they could have done to it. Eat here at your own peril! I am calling the health department first thing tomorrow.
Atmosphere: 1
Food: 1
Service: 1
We ordered one pepperoni pizza and the app sent as a message that it would be ready in 15 minutes. I live 10 minutes away from the store so I left with 5 minutes remaining thinking I want to give them extra time so I don't have to wait. Well when I'm approaching it says my pizza is ready I get a message the lady asks me what name is the order on I give it to her and she starts acting confused I had to repeat the name again and she finally said oh yeah I see it here and she goes to take my payment and then tells me you're going to have to park at the other window and I told her why is that the app told me my pizza was ready and she claims oh that's automated just because it tells you that doesn't mean it's true that we actually put it in the oven it'll be 10 more minutes well I ended up waiting 20 more minutes in line while three cars I saw got their pizza and they just pulled up after me and they went around the line so I was just fed up at this point. I mean I used to work at CiCi's Pizza and I know it don't take more than 10 minutes for the pizza to go through the oven. So anyways when I get to the window she tells me 1 minute and she goes to take the order of these people that showed up after me inside the Domino's and she took about 5 minutes to do that so I finally decided I'm going to ask for a refund. Well when I let her know what I want she says oh that might take a while please just take the pizza and I said no ma'am that's way too long of a wait. She goes to talk to the manager and she said the manager said oh just send him on his way and I will avoid it later when I get a chance and so I told the lady what kind of guarantee is that that I'm going to get my money back. I said if I have to go home without a pizza and end up not getting a refund I'd rather just take the pizza so give it here. I will not be going back
Atmosphere: 1
Food: 1
Service: 1
Food tastes better than it used to be back in the day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni and Bacon Pieces, Pepperoni Pizza