Kolache Factory

7017 N 10th St, McAllen
(956) 686-2578

Recent Reviews

Will Borowski

Great location. Always fresh item to choose from.

Atmosphere: 5

Food: 5

Service: 5

Jorge Torres

The food is always a delight to have , I just wish there was a better way to let the consumer know what items are what when they are taken home, instead of breaking them apart to know what each item is, maybe a toothpick flag attached with each item ?

Food: 4

Recommended dishes: Sausage, Ranchero

Justin Trujillo

I only get my Kolaches here and nowhere else. That’s it!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jalapeño Popper, Sausage, Sausage Roll, Ranchero

Shauna Hernandez

How do you have no breakfast items and open for breakfast but only have lunch items ready and on a FRIDAY!? Make it make sense! So very frustrating and it is time consuming….

Atmosphere: 3

Food: 5

Service: 3

Alexis Alvarez

I love Kolaches, you can't go wrong with them for breakfast! A1 service.

Atmosphere: 3

Food: 5

Service: 5

J2034

This is about the second time I go to this place and have a horrible experience. The food is amazing. But the customer service is horrendous. The lady (Sara) got offended because I said ma’am. She proceeded to give me attitude with a face and slammed the bag on the counter top to make the order. Then my wife asked if there’s any jalapeño poppers available. Sara quickly responded, “ no there’s none and it’ll take 45 minutes to make a batch” Then she didn’t even repeat the order at all. Y’all need to hire competent new staff that won’t take things personally and do the job at hand. She placed our food on the side and said, “ there’s your food. Why get offended? Or was it a racial thing since me and my wife were speaking Spanish? Regardless. I work at an automotive dealership in town and will definitely not recommend this place whatsoever. Do better.

Atmosphere: 2

Food: 5

Service: 1

Sandra Mata de Leon

The two best were the (Sausage, cheese,jalapeño) Kolache and the (Ham,egg,cheese) Croissant ☺️ Service was great!

Atmosphere: 4

Food: 4

Service: 5

Edward Reyna

The strudel nik is the best sweet item on menu. They always offer to warm up the breakfast koloches and the customer service is excellent!

Atmosphere: 5

Food: 5

Service: 5

rick ruiz

Tall guys with glasses told me to go back to mexico and they dont serve my kind of people. ill be taking my business somewhere else.

Mariam El-Haj

I'm obsessed with some of the Kolaches this place has. It stinks, however, when they ran out of a product and didn't prepare beforehand and it's the only thing you wanted and they wont have anymore ready for 40-60 minutes. That needs to change.

fzarzar

For verification ticket248, 2/16/23, Host: MarcosHowdy y'all! is the "tall guy with glasses" Mr. Marcos? Oh my! is he so popular! (for the wrong reasons of course) I'm not a doctor but would suggest lots of hugs (not by me) and/or animal companion therapy ( I hear there is an outfit in Oregon that works with descented skunks). The sadness is that management was made aware of this issue a year ago, 4 weeks ago, and now again.I have been patronizing this place since inception and today was the worst visit all along; and before I forget "the tall lady in the back" Oh my! we dared ask for ketchup, yes, ketchup.....I believe this request will live in infamy, perpetually...whoever comes to this establishment, please, do not ask for ketchup...there is mustard, mayo, hot sauce, etc.....but no ketchup so you been warned.I rest my casecaveat emptor

Debra “Dee Dee” Wilkes

My friend is hooked on your pastries, well me as well. The staff is great, everyone is very helpful. We call andhave an order filled and they do a great job taking care of our needs. The shop is very clean, well stocked in all areas of the store. The pastries are awesome, fresh of course; the look & taste of your pastries are really great. I wish we had one a bit closer to where we live. We Come this side of town once a month. But come back before then when we had to feed our audition of Pastries. Thanks for feed us all are well eaten.Thanks fromMarian & Me Debra

Debra Wilkes

My friend is hooked on your pastries, well me as well. The staff is great, everyone is very helpful. We call andhave an order filled and they do a great job taking care of our needs. The shop is very clean, well stocked in all areas of the store. The pastries are awesome, fresh of course; the look & taste of your pastries are really great. I wish we had one a bit closer to where we live. We Come this side of town once a month. But come back before then when we had to feed our audition of Pastries. Thanks for feed us all are well eaten.Thanks fromMarian & Me Debra

Michi Garza

The cashier was a tall guy with glasses.... he was acting like he hates his life. I think you guys need to help him with counseling sessions. He's making customers uncomfortable ? He didn't even warm up the kolaches or offer to. I love this pace but it feels very uncomfortable with the service.

Atmosphere: 2

Food: 4

Service: 1

Donald Wilt

My go-to place for some awesome Kolaches when I am visiting my family in San Antonio. Sausage and gravy are a must.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg

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