Went in last night between 8:40-8:45pm the store closes at 9pm. Go to order and they’re out of a few things which is no biggie. The employee takes the 2 orders, we go to pay BEFORE the food is dressed and that’s when she asks “will this be to go or dine in?” I answer for “dine in”. She then says “well our dining room is closed.”(no ropes, no signage, etc.) to which I responded by saying “it’s 8:49 and it looks very open to me”. She then just walks off to go get the manager at the time. She comes out and has a whole discussion with the other 2 employees. One of which is just leaned over the counter on her phone and says “I guess I can just clean again”. Then the “manager” just walks off. No one says a word back, didn’t offer my receipt, didn’t say my food was good to take, nothing. So I then asked for the franchise owners contact info. To which she says “she’s the manager” and I asks if she’s the owner and she says “no” but she’s not going to give me her contact info.So she proceeds to call Sonja, which I said I can just contact in the am. The “manager” then tells me I can just Google the number orShe can Google it online for me.I take my food, we sit down to eat it and as we’re sitting there the same “manager” walks up with her employees to the side of our table and says “excuse me sir, but it’s 9:03 and we’re closed.” So I told her that we were going to sit there and finish our food that we paid for. We then offer the tray of trash to them since they had to “clean” and she says “no we can’t take that from you and you need to put it in the trash yourself”. Then they all just walk off and to the back. Once we go to leave, we dump our trash, wiped our own table and on the way out one employee goes to grab the tray and the “manager” ask her “did she hand that tray to you or put it down?”Side note: when we walked out all of the coke faucets were still on and not taken off for cleaning, that is also a sanitary issue.Idk what type of employees or operation was running last night but it was ridiculous. Your team is supposed to be just that, a team. Your manager is supposed to lead. If you just wanted to get out of there early, then say that. But you’re open until 9pm. Not 8:45pm. When people pay for their food, they should be able to eat their food and not be bothered to get out at 9:03pm.Customer service is about taking care of customers. Them before you. It’s bigger picture, NOT about self.
Atmosphere: 3
Food: 4
Service: 1
Adam W.
Food was decent.Only one suggestion for the franchise… raw, thickly sliced, white onion on a sandwich is too overpowering. Please switch to medium or thinly sliced red onion.Personal preference: I don’t like kettle cooked potato chips, but that’s the only choice available. (baked potato chips are an abomination, and cheese doodles are terrible)Prices here are surprisingly reasonable for the area.
Atmosphere: 3
Food: 3
Service: 3
Scott Walters
Good food as always but why would you play worship music! Jesus is the worst ! Never coming to this one again!!
Skip Plitt
I've had lunch twice in the past week at the same location and was not impressed either time. The staff is lacking in customer service and the food is mediocre.
Atmosphere: 4
Food: 3
Service: 3
Chris Geddie
I would give the service a six if I could. Everyone is super friendly and the food is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
lea m
Just like all the other bad reviews said, same experice. This place is run by teenages that barely look old enough to be in high school. The loud an annoying hiphop blasting so that i had to yell at the guy making my food. The veggie sandwich had no veggies in it except mushrooms! It was dripping with may and mustard and had some cheese in it. Disgusting. The guy making the sandwich kept sneezing and sneezing, I asked him to change his gloves cuz that's disgusting it was about to go into my food and he should have been wearing a mask. I asked if the potato soup had bacon, the guy double checked that it did not I said ok. Guess what, it had bacon, that the other employees told me he went and added to the soup. Seriously? The food was NOT cheap either and my sandwich is literally going to the trash, the brocoli soup I got instead too probably because it's super salty. Please train these little kinds to do better and be more professional.
Atmosphere: 1
Food: 1
Service: 1
Shawn Caradine
Ordered through the mobile app for first time for a big BLTA. The food was average, but workers neglected my special request: “Cut into fourths.”I recognized the sandwich was only halved and asked if they could add the extra knife cuts and they pointed me to the plastic knives nearby. I’m a individual that loves to share his food but to not even cut the sub in half proportionately tells me of the lack of standards, at least at this particular location. I didn’t expect this and I was told this was a good sandwich shop to eat at, but I care about the little things just as much as the big.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich, Blta
Roa Noa
Price wise it's not bad for midland , food was very bland and not fresh at all.
Atmosphere: 2
Food: 1
Service: 5
Kevin C.
I have been here twice in the last 90 days. Food has been fresh and tasty. It's a little expensive but what isn't these days? Younger, friendlier staff. Service is good and restaurant is clean. Quick and easy sandwich shop.
Nila R.
I'm sure the food itself was satisfactory, however, I was listening to a sweet lady I work with and she was telling me how much she was charged for breakfast for her, her daughter, and 2 grandchildren that didn't order enough to feed one. $82.51 WHAATTT?? Seems ridiculous. It's not that it's overpriced, she was robbed! They double charged this sweet lady and I'm appalled by this. I will never recommend this place based on the mistreatment of their patrons. She isn't the type to complain and doesn't like to cause a scene. I wouldn't have let them do this to me, and people always need to speak up.
I wish I could give this place zero stars. I ordered a sandwich which they charged me almost $20 for at soggy terrible sandwich. I have eaten at Pottbelly restaurants in Dallas and I would never had been served garbage like this. This franchise should be shut down. Do not order from here. I would have been better off going to the close grocery store and buying a pre-made sandwich for $5.99. What a ripoff and there is obviously no quality control at this place. DO NOT ORDER ANY FOOD HERE unless you want a tasteless soggy sandwich for $20.
Elsa Lozano
Apparently the dine in area closes at 8:00 so they kicked us out while we were mid eating our food. We had to pack up our food and leave.
Haley Rodriguez
I’m not a sandwich person but oh man the food was so good! Staff was super polite and friendly - hard to come by nowadays. Great experience dinning in; restaurant was clean (even the restrooms!) 10/10 experience - will definitely stop by on my next visit to Midland.
Raquel Kuper
Just moved here and this place looked quirky and fun, at the least hopefully tasty. Staff was very rude, and unhelpful. First time in this establishment,no clear cut path for ordering. The ordering is weird, there's hardly any way to speak to the associate behind the counter due to the 5ft tall wall and mass amount of advertising props and merch in the way. Not to mention the massively tall oven in the middle that apparently the associates on the toppings side don't know how to receive a toasted sandwhich and communicate what the next step is in the process. Guesswork was heavily employed by the customer (myself and partner)Associates were not helpful or explanatory of the process, menus behind the counter were hard to read due to the tall wall and sandwhich assembly was hard to understand as associates stood too far back from the assembly line, shouting questions that were unable to be heard over the din of dining atmosphere and music, and the oven blocked visuals.Checkout did not ask for rewards/perk number so I did not receive credit for purchase."fresh, fast, friendly" the friendliness was seriously lacking.The sweet tea was tainted with coffee grounds and tasted old and like coffee mixed with tea.Altogether the most unpleasant sandwich shop I have ever been to.The food was decent enough, but I'm not sure the experience was worth the price of a bland Mediterranean sandwich and overpriced bottled drink.The ham and cheese was pretty basic and hard to mess up, so I guess there's that.Definitely will reconsider heavily before returning.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Sandwich, A Wreck
Yoli Gutierrez
Potbelly has delicious sandwiches!! The crew is so nice and helpful. I love going in a shop where it is a clean place to eat! Highly recommend!
Went in last night between 8:40-8:45pm the store closes at 9pm. Go to order and they’re out of a few things which is no biggie. The employee takes the 2 orders, we go to pay BEFORE the food is dressed and that’s when she asks “will this be to go or dine in?” I answer for “dine in”. She then says “well our dining room is closed.”(no ropes, no signage, etc.) to which I responded by saying “it’s 8:49 and it looks very open to me”. She then just walks off to go get the manager at the time. She comes out and has a whole discussion with the other 2 employees. One of which is just leaned over the counter on her phone and says “I guess I can just clean again”. Then the “manager” just walks off. No one says a word back, didn’t offer my receipt, didn’t say my food was good to take, nothing. So I then asked for the franchise owners contact info. To which she says “she’s the manager” and I asks if she’s the owner and she says “no” but she’s not going to give me her contact info.So she proceeds to call Sonja, which I said I can just contact in the am. The “manager” then tells me I can just Google the number orShe can Google it online for me.I take my food, we sit down to eat it and as we’re sitting there the same “manager” walks up with her employees to the side of our table and says “excuse me sir, but it’s 9:03 and we’re closed.” So I told her that we were going to sit there and finish our food that we paid for. We then offer the tray of trash to them since they had to “clean” and she says “no we can’t take that from you and you need to put it in the trash yourself”. Then they all just walk off and to the back. Once we go to leave, we dump our trash, wiped our own table and on the way out one employee goes to grab the tray and the “manager” ask her “did she hand that tray to you or put it down?”Side note: when we walked out all of the coke faucets were still on and not taken off for cleaning, that is also a sanitary issue.Idk what type of employees or operation was running last night but it was ridiculous. Your team is supposed to be just that, a team. Your manager is supposed to lead. If you just wanted to get out of there early, then say that. But you’re open until 9pm. Not 8:45pm. When people pay for their food, they should be able to eat their food and not be bothered to get out at 9:03pm.Customer service is about taking care of customers. Them before you. It’s bigger picture, NOT about self.
Atmosphere: 3
Food: 4
Service: 1
Food was decent.Only one suggestion for the franchise… raw, thickly sliced, white onion on a sandwich is too overpowering. Please switch to medium or thinly sliced red onion.Personal preference: I don’t like kettle cooked potato chips, but that’s the only choice available. (baked potato chips are an abomination, and cheese doodles are terrible)Prices here are surprisingly reasonable for the area.
Atmosphere: 3
Food: 3
Service: 3
Good food as always but why would you play worship music! Jesus is the worst ! Never coming to this one again!!
I've had lunch twice in the past week at the same location and was not impressed either time. The staff is lacking in customer service and the food is mediocre.
Atmosphere: 4
Food: 3
Service: 3
I would give the service a six if I could. Everyone is super friendly and the food is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Just like all the other bad reviews said, same experice. This place is run by teenages that barely look old enough to be in high school. The loud an annoying hiphop blasting so that i had to yell at the guy making my food. The veggie sandwich had no veggies in it except mushrooms! It was dripping with may and mustard and had some cheese in it. Disgusting. The guy making the sandwich kept sneezing and sneezing, I asked him to change his gloves cuz that's disgusting it was about to go into my food and he should have been wearing a mask. I asked if the potato soup had bacon, the guy double checked that it did not I said ok. Guess what, it had bacon, that the other employees told me he went and added to the soup. Seriously? The food was NOT cheap either and my sandwich is literally going to the trash, the brocoli soup I got instead too probably because it's super salty. Please train these little kinds to do better and be more professional.
Atmosphere: 1
Food: 1
Service: 1
Ordered through the mobile app for first time for a big BLTA. The food was average, but workers neglected my special request: “Cut into fourths.”I recognized the sandwich was only halved and asked if they could add the extra knife cuts and they pointed me to the plastic knives nearby. I’m a individual that loves to share his food but to not even cut the sub in half proportionately tells me of the lack of standards, at least at this particular location. I didn’t expect this and I was told this was a good sandwich shop to eat at, but I care about the little things just as much as the big.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich, Blta
Price wise it's not bad for midland , food was very bland and not fresh at all.
Atmosphere: 2
Food: 1
Service: 5
I have been here twice in the last 90 days. Food has been fresh and tasty. It's a little expensive but what isn't these days? Younger, friendlier staff. Service is good and restaurant is clean. Quick and easy sandwich shop.
I'm sure the food itself was satisfactory, however, I was listening to a sweet lady I work with and she was telling me how much she was charged for breakfast for her, her daughter, and 2 grandchildren that didn't order enough to feed one. $82.51 WHAATTT?? Seems ridiculous. It's not that it's overpriced, she was robbed! They double charged this sweet lady and I'm appalled by this. I will never recommend this place based on the mistreatment of their patrons. She isn't the type to complain and doesn't like to cause a scene. I wouldn't have let them do this to me, and people always need to speak up.
Restaurantji Recommends
I wish I could give this place zero stars. I ordered a sandwich which they charged me almost $20 for at soggy terrible sandwich. I have eaten at Pottbelly restaurants in Dallas and I would never had been served garbage like this. This franchise should be shut down. Do not order from here. I would have been better off going to the close grocery store and buying a pre-made sandwich for $5.99. What a ripoff and there is obviously no quality control at this place. DO NOT ORDER ANY FOOD HERE unless you want a tasteless soggy sandwich for $20.
Apparently the dine in area closes at 8:00 so they kicked us out while we were mid eating our food. We had to pack up our food and leave.
I’m not a sandwich person but oh man the food was so good! Staff was super polite and friendly - hard to come by nowadays. Great experience dinning in; restaurant was clean (even the restrooms!) 10/10 experience - will definitely stop by on my next visit to Midland.
Just moved here and this place looked quirky and fun, at the least hopefully tasty. Staff was very rude, and unhelpful. First time in this establishment,no clear cut path for ordering. The ordering is weird, there's hardly any way to speak to the associate behind the counter due to the 5ft tall wall and mass amount of advertising props and merch in the way. Not to mention the massively tall oven in the middle that apparently the associates on the toppings side don't know how to receive a toasted sandwhich and communicate what the next step is in the process. Guesswork was heavily employed by the customer (myself and partner)Associates were not helpful or explanatory of the process, menus behind the counter were hard to read due to the tall wall and sandwhich assembly was hard to understand as associates stood too far back from the assembly line, shouting questions that were unable to be heard over the din of dining atmosphere and music, and the oven blocked visuals.Checkout did not ask for rewards/perk number so I did not receive credit for purchase."fresh, fast, friendly" the friendliness was seriously lacking.The sweet tea was tainted with coffee grounds and tasted old and like coffee mixed with tea.Altogether the most unpleasant sandwich shop I have ever been to.The food was decent enough, but I'm not sure the experience was worth the price of a bland Mediterranean sandwich and overpriced bottled drink.The ham and cheese was pretty basic and hard to mess up, so I guess there's that.Definitely will reconsider heavily before returning.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Sandwich, A Wreck
Potbelly has delicious sandwiches!! The crew is so nice and helpful. I love going in a shop where it is a clean place to eat! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Club