They are very sensitive at this Jersey Mike’s when I went in here to have them make corrections on my sandwich 2 men called me a B that work there including the manager, started to use vulgar language towards me until I thought it was going to get violent. My concern is when I try to report all of this the next day and share a video of the manager calling me a B there was no one to contact, no one is going to answer Jersey Mike’s one 800 number the manager is the one that called me a B I was able to find the district manager number and he was not concerned. I am so glad they let me know. They are one of the business that do not care about their customers concerns I am so glad I found that out. I don't shop at places That do not care about customers concern its no way to leave a complain or a concern they don't have to ban me I'm choosing not to return. I like the option that if someone is doing something unprofessional to me at work, I should have the right to report that to someone with Jersey Mike’s its no one when you go in, there record these workers so you can have proof of the language they will use on you
Atmosphere: 1
Food: 1
Service: 1
small_and_dangerous
Went in and completely forgot to say I wanted it “Mike’s Way”. 100% my fault. We live across town so by the time we opened our sandwiches and I drove back to get it fixed it had been an hour since I’d been there. The gentleman that had started my order (I didn’t catch his name, I wish I had!) remembered me and when I explained what had happened and how it was all a mess up on my end, he gave me the veggies and seasoning for both sandwiches in a nice container and bag and said they didn’t charge for veggies. I felt so bad that I couldn’t compensate for my own mistake. That’s part of why I wanted to leave a good review.They’ve also in the past have just been wonderful with their service and we’ve never really had any issues. They’re always quick with service and have always had a friendly staff over the three or so years we’ve eaten here. And the friendly staff and service shows with what happened today.Wonderful location and I can’t sing their praises enough.Thank you to the JM Midlothian team for all your hard work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub, Ham and Provolone
Justin Michael
As always, it’s consistently good. Definitely worth the 20 minute drive from the next town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Cheese Steak
Jerry M
I came in tonight and was greeted immediately by the outstanding staff. Everyone was extremely friendly and helpful. The place was very clean and tidy. I didn't get the names of the three gentlemen, but they run the place as if they own it. My food came out fresh and fast. I hope this night crew gets a raise!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Cheese Steak
Jerry M.
I came in tonight and was greeted immediately by the outstanding staff. Everyone was extremely friendly and helpful. The place was very clean and tidy. I didn't get the names of the three gentlemen, but they run the place as if they own it. My food came out fresh and fast. I hope this night crew gets a raise!!
Jackie M
I recently had to change my diet to gluten free. I visited Jersey Mikes because I heard their gluten free subs were delicious.I had the absolute best experience. When I told them I needed gluten free, they took it VERY seriously. They took additional precautions without me even asking. (Such as not using the Mayo and knife that touch other sandwiches.)The whole team is obviously trained really well. Some of the best customer service I have ever experienced.Thank you for not making it feel like an inconvenience, and going above and beyond to serve me. I will be a customer for life.
Atmosphere: 5
Food: 5
Service: 5
Roger Foster
Service is quick, employees are friendly and the food is consistently good.
Atmosphere: 5
Food: 5
Service: 5
Hillionaire Society
Danny Devito was right about this place...
Atmosphere: 5
Food: 5
Service: 5
Bgilbert06
Employee was extremely friendly and made the sandwich very fast! First time customer and will be back.
Way too expensive. Food was good but not that level of expense
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Baked Cookies Brownies, Ham and Provolone
Jason Frankiewicz
I had the big kahuna, not my favorite but, the bacon chicken ranch is my wife's favorite. Over all this is a very good place for a hot sandwich.
Food: 4
Service: 4
James S.
My family and I really did enjoy getting great sandwiches from here. Recently we ordered a Philly cheesesteak sandwich with extra meat and picked it up and we're little disappointed when we got home but they didn't put the extra meat on. Not a big deal at all but I thought I would call and tell them so that they knew. I spoke to the shift supervisor and he called me a liar. I was not asking for anything free just wanted them to know. Brennan, the gentleman I spoke with raised his voice and repeatedly asked if he needed to spell his name for me so when I told his boss I would get it right. I owned and operated restaurants for 20 years and I only called to let them know as when I worked in the restaurant business I would appreciate when customers let me know if something was not right because otherwise I would not know. I will never go back to this restaurant again because you just don't treat people like that.
Jackie Pressley
Just moved from Mansfield to Waxahachie and I was missing my favorite Jersey Mike’s. The closest store to me now is in Midlothian. It’s well worth the drive for my favorite sandwich. Such great customer service and personalities!!!
Atmosphere: 5
Food: 5
Service: 5
Melody Glasby
How the heck can u not have giftcards. NO ONE in this store knew what they were doing. Just left me sitting there to tell me none!!!!!Funny, no reply! Would given no stars, but not an option. Sorry, but didn't even deserve 1 star.
The best subs in Texas and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub
They are very sensitive at this Jersey Mike’s when I went in here to have them make corrections on my sandwich 2 men called me a B that work there including the manager, started to use vulgar language towards me until I thought it was going to get violent. My concern is when I try to report all of this the next day and share a video of the manager calling me a B there was no one to contact, no one is going to answer Jersey Mike’s one 800 number the manager is the one that called me a B I was able to find the district manager number and he was not concerned. I am so glad they let me know. They are one of the business that do not care about their customers concerns I am so glad I found that out. I don't shop at places That do not care about customers concern its no way to leave a complain or a concern they don't have to ban me I'm choosing not to return. I like the option that if someone is doing something unprofessional to me at work, I should have the right to report that to someone with Jersey Mike’s its no one when you go in, there record these workers so you can have proof of the language they will use on you
Atmosphere: 1
Food: 1
Service: 1
Went in and completely forgot to say I wanted it “Mike’s Way”. 100% my fault. We live across town so by the time we opened our sandwiches and I drove back to get it fixed it had been an hour since I’d been there. The gentleman that had started my order (I didn’t catch his name, I wish I had!) remembered me and when I explained what had happened and how it was all a mess up on my end, he gave me the veggies and seasoning for both sandwiches in a nice container and bag and said they didn’t charge for veggies. I felt so bad that I couldn’t compensate for my own mistake. That’s part of why I wanted to leave a good review.They’ve also in the past have just been wonderful with their service and we’ve never really had any issues. They’re always quick with service and have always had a friendly staff over the three or so years we’ve eaten here. And the friendly staff and service shows with what happened today.Wonderful location and I can’t sing their praises enough.Thank you to the JM Midlothian team for all your hard work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub, Ham and Provolone
As always, it’s consistently good. Definitely worth the 20 minute drive from the next town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Cheese Steak
I came in tonight and was greeted immediately by the outstanding staff. Everyone was extremely friendly and helpful. The place was very clean and tidy. I didn't get the names of the three gentlemen, but they run the place as if they own it. My food came out fresh and fast. I hope this night crew gets a raise!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Kahuna Cheese Steak
I came in tonight and was greeted immediately by the outstanding staff. Everyone was extremely friendly and helpful. The place was very clean and tidy. I didn't get the names of the three gentlemen, but they run the place as if they own it. My food came out fresh and fast. I hope this night crew gets a raise!!
I recently had to change my diet to gluten free. I visited Jersey Mikes because I heard their gluten free subs were delicious.I had the absolute best experience. When I told them I needed gluten free, they took it VERY seriously. They took additional precautions without me even asking. (Such as not using the Mayo and knife that touch other sandwiches.)The whole team is obviously trained really well. Some of the best customer service I have ever experienced.Thank you for not making it feel like an inconvenience, and going above and beyond to serve me. I will be a customer for life.
Atmosphere: 5
Food: 5
Service: 5
Service is quick, employees are friendly and the food is consistently good.
Atmosphere: 5
Food: 5
Service: 5
Danny Devito was right about this place...
Atmosphere: 5
Food: 5
Service: 5
Employee was extremely friendly and made the sandwich very fast! First time customer and will be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Restaurantji Recommends
Way too expensive. Food was good but not that level of expense
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh Baked Cookies Brownies, Ham and Provolone
I had the big kahuna, not my favorite but, the bacon chicken ranch is my wife's favorite. Over all this is a very good place for a hot sandwich.
Food: 4
Service: 4
My family and I really did enjoy getting great sandwiches from here. Recently we ordered a Philly cheesesteak sandwich with extra meat and picked it up and we're little disappointed when we got home but they didn't put the extra meat on. Not a big deal at all but I thought I would call and tell them so that they knew. I spoke to the shift supervisor and he called me a liar. I was not asking for anything free just wanted them to know. Brennan, the gentleman I spoke with raised his voice and repeatedly asked if he needed to spell his name for me so when I told his boss I would get it right. I owned and operated restaurants for 20 years and I only called to let them know as when I worked in the restaurant business I would appreciate when customers let me know if something was not right because otherwise I would not know. I will never go back to this restaurant again because you just don't treat people like that.
Just moved from Mansfield to Waxahachie and I was missing my favorite Jersey Mike’s. The closest store to me now is in Midlothian. It’s well worth the drive for my favorite sandwich. Such great customer service and personalities!!!
Atmosphere: 5
Food: 5
Service: 5
How the heck can u not have giftcards. NO ONE in this store knew what they were doing. Just left me sitting there to tell me none!!!!!Funny, no reply! Would given no stars, but not an option. Sorry, but didn't even deserve 1 star.
Atmosphere: 1
Service: 1