Order all cakes here. Never had a problem. They even help me out when I forget to place order in advance.
Atmosphere: 4
Food: 5
Service: 5
Queti2018
Terrible service! There was a hair in the bread of the cake and they refused to return the money. Then I upload the video so they don't say it's lies!Terrible service! There was a hair baked into the cake! Refused to issue refund! Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
Marisol Martinez
I’ve been buying cakes from here for years and they’ve never let me down amazing work and great taste!!
ladybug80
Found this place while eating at my favorite restaurant. I had only had their pan de polvo which was pretty good. I always eyed the cakes because they were beautiful. Finally had the opportunity to order a cake and I was very satisfied with how it looked and the taste. I did order the cool whip frosting so cake wouldn’t be so sweet.Like other customer service isn’t the best but not rude. They had told me before to look online and then text them the information and they could get me the items I wanted.Overall had a nice experience and will defenderlo order next time we have a special occasion.
Elizabeth Lozoya
I feel bad because I seldomly do bad reviews but this time I think I should be honest and point out my experience.Hoping L Pastel management takes the feedback and fixes what needs to be addressed.Horrible customer service. I went in on Thur. June 28th to inquire about wedding cakes examples.No greeting as I walked in, there was only 1 lady who was helping a couple, therefore I waited a bit of a long while to even get acknowledged.After like 15 minutes, she just asked me if I was going to order a cake, to which I responded well I'm here to see if you can show me some of y'all's photo images of examples, prices, etc. I've never ordered a wedding cake before so I was there for help hoping I'd get some guidance, feedback on the best seller wedding cake flavors, etc.Her response was YOU CAN LOOK AT THEM YOURSELF ON FACEBOOK then call them.That was my ticket out the door. ?Not to mention the floor was super sticky, felt filthy. The place doesn't even look like a cake shop. It's just lined up with cake boxes and dusty empty displays.After this bad experience at "L" Pastel I went to 2 other cake shops who greeted me at the door, always smiled, the waiting time was seconds, was shown an album of wedding sample cakes, as well as samples on a big monitor screen, was given advice and guidance, opinions, was also given sample pieces to taste and decide which one I'd prefer.I was blown away with the customer service at other cake shops!I hope L Pastel steps it up to IN PERSON customers because their cakes are good. I've tasted them at parties I have been at but I had just never ordered from them myself nonetheless, gone to their shop in person.Disappointed customer.Sorry
Mayela Cantu
Thank you for always providing quality cakes and cupcakes!
Sharet Reyes
My sister in law got a cake from them for a graduation and it was delicious. The cake was moist, and the frosting was not to sweet. Very delicious cake
Adriana Ramirez
Horrible place the manager is never there and the owner doesn't even contact you it's been 1 week and I never got a refund I don't reccommmen this cake shop to no one I have proof of the cake they did me wrong.Replied: you didn't do anything to resolve my issue because the owner Ruben was there and he opened the door for me instead of talking to me and you guys didn't bother telling him hey sir we have a customer trying to see if there was options for a refund or credit .
Tiffany Lujan
Love this place always giving my family and me all we deserve they never let us down… thank you so much
They did the cakes and cookies for my mother's 90th birthday party. The cakes were beautifully decorated with purple irises and delicious. The cookies were tasty,
Grace Moran
Very good cakes, ordered for same day. Great customer service..
Luz Flores
Very bad service ordered a cake the bread was hard they messed up on the topping spoke to worker they refused to help
Misty Molina
Absolutely gorgeous and delicious!! The cake was exactly what I wanted.
Lydia Perez
Drove all the way from North McAllen to get pan de polvo and sandies. Got shorted on both. So for the inconvenience of driving back over there they gave me 2 extra cookies!!! ?AND….they charge. 3.95 “convenience fee if you don’t pay cash. Really??? Their prices have increased 25%. They don’t want to pay extra for the credit card machine so they’re passing along a fee which should be theirs! What’s next? $2.00 for a plastic bag? Sorry Le Pastel you’ve lost more than one customer.
Order all cakes here. Never had a problem. They even help me out when I forget to place order in advance.
Atmosphere: 4
Food: 5
Service: 5
Terrible service! There was a hair in the bread of the cake and they refused to return the money. Then I upload the video so they don't say it's lies!Terrible service! There was a hair baked into the cake! Refused to issue refund! Terrible customer service!
Atmosphere: 1
Food: 1
Service: 1
I’ve been buying cakes from here for years and they’ve never let me down amazing work and great taste!!
Found this place while eating at my favorite restaurant. I had only had their pan de polvo which was pretty good. I always eyed the cakes because they were beautiful. Finally had the opportunity to order a cake and I was very satisfied with how it looked and the taste. I did order the cool whip frosting so cake wouldn’t be so sweet.Like other customer service isn’t the best but not rude. They had told me before to look online and then text them the information and they could get me the items I wanted.Overall had a nice experience and will defenderlo order next time we have a special occasion.
I feel bad because I seldomly do bad reviews but this time I think I should be honest and point out my experience.Hoping L Pastel management takes the feedback and fixes what needs to be addressed.Horrible customer service. I went in on Thur. June 28th to inquire about wedding cakes examples.No greeting as I walked in, there was only 1 lady who was helping a couple, therefore I waited a bit of a long while to even get acknowledged.After like 15 minutes, she just asked me if I was going to order a cake, to which I responded well I'm here to see if you can show me some of y'all's photo images of examples, prices, etc. I've never ordered a wedding cake before so I was there for help hoping I'd get some guidance, feedback on the best seller wedding cake flavors, etc.Her response was YOU CAN LOOK AT THEM YOURSELF ON FACEBOOK then call them.That was my ticket out the door. ?Not to mention the floor was super sticky, felt filthy. The place doesn't even look like a cake shop. It's just lined up with cake boxes and dusty empty displays.After this bad experience at "L" Pastel I went to 2 other cake shops who greeted me at the door, always smiled, the waiting time was seconds, was shown an album of wedding sample cakes, as well as samples on a big monitor screen, was given advice and guidance, opinions, was also given sample pieces to taste and decide which one I'd prefer.I was blown away with the customer service at other cake shops!I hope L Pastel steps it up to IN PERSON customers because their cakes are good. I've tasted them at parties I have been at but I had just never ordered from them myself nonetheless, gone to their shop in person.Disappointed customer.Sorry
Thank you for always providing quality cakes and cupcakes!
My sister in law got a cake from them for a graduation and it was delicious. The cake was moist, and the frosting was not to sweet. Very delicious cake
Horrible place the manager is never there and the owner doesn't even contact you it's been 1 week and I never got a refund I don't reccommmen this cake shop to no one I have proof of the cake they did me wrong.Replied: you didn't do anything to resolve my issue because the owner Ruben was there and he opened the door for me instead of talking to me and you guys didn't bother telling him hey sir we have a customer trying to see if there was options for a refund or credit .
Love this place always giving my family and me all we deserve they never let us down… thank you so much
Beautiful I always order my cakes from them
Restaurantji Recommends
They did the cakes and cookies for my mother's 90th birthday party. The cakes were beautifully decorated with purple irises and delicious. The cookies were tasty,
Very good cakes, ordered for same day. Great customer service..
Very bad service ordered a cake the bread was hard they messed up on the topping spoke to worker they refused to help
Absolutely gorgeous and delicious!! The cake was exactly what I wanted.
Drove all the way from North McAllen to get pan de polvo and sandies. Got shorted on both. So for the inconvenience of driving back over there they gave me 2 extra cookies!!! ?AND….they charge. 3.95 “convenience fee if you don’t pay cash. Really??? Their prices have increased 25%. They don’t want to pay extra for the credit card machine so they’re passing along a fee which should be theirs! What’s next? $2.00 for a plastic bag? Sorry Le Pastel you’ve lost more than one customer.