Excellent customer service. Smoothie and food was delicious !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Vidal Martinez
They didn't make my shake with what I asked them to put in it, Lazy.
Service: 1
Montserrat B.
Food: 10/10 I recommend buying the Bahama Mama smoothie it is sooo good! The price for the size is so good, the best thing of this store. The service is well as well they are friendly. And store is always clean and fresh.
Celeste Alvarez
Came in today and one of the workers was on her phone the whole time. Not sure what her name is but she had brown hair. Put your phone away, you’re at work. I like the smoothies but the atmosphere is meh, especially when workers are texting the whole time.
Atmosphere: 1
Food: 3
Service: 1
Maximiliano G.
I did not like the açaí bowl because it tastes like an expired smoothie . And it looked disgusting. They have the best customer service. But the smoothies that they have are really good.
Elvia Garcia
I had gone to tropical yesterday (Feb 7th 2024)after a long day, all I ordered was a kiwi quencher for dinner. And I had gone drive thru which was fine but the first employee that took my order was nice at first and she was the one that told me “I will be bringing your smoothie soon” and then when they gave me my smoothie it was a second employee mind you the smoothie is $7 almost $8 and it’s a big size smoothie and when they gave it to me there was a big chunk of product missing when normally they fill it up all the way. I kindly returned my smoothie and ask for them to fill it up which the second employee said yeah I can fill it up. Then the first employee that took my order appeared on the window again and the second employee as well and I could tell they were talking among each other while holding the smoothie that I had returned and the second employee gave it to the first employee that attended me and I guess she wasn’t counting on me looking and all she did was shake the cup so I didn’t notice that there was still a big chunk missing. And then she proceeded to hand it to me which I ended up putting it in my cup holder and opening it in front of her to see how much they had filled it up and it wasn’t much from what it initially was already missing and I turned to look at the first employee which she had shaken the cup and she was avoiding eye contact, and I drove away because I really had a long day and I was counting on tropical because they make great smoothies but I don’t think that it’s fair to be cheating their customers on something they paid for just because they don’t want to fill it up. I don’t recommend this location at all.
Atmosphere: 1
Food: 2
Service: 1
Joey Gonzalez
Food is great as the other locations. This location charges for water is the only downside of this location.
I like the pesto flat bread but I wish it were cheaper
B G
Awful service! More than fifteen for just ONE smoothie when the store was EMPTY! They keep serving the people on the drive thru even when my order was first. They keep attending more than six cars that they were not there when I arrived. Now I know why it was empty inside.
Kevin Cisneros
You took away from me my one and only, my most favorite and delicious triple berry oats smoothie i would get EVERY. SINGLE. DAY. And now you guys left me with nothing. I can not believe or understand the cruelty and evilness of this action. Im left with no hope and soul that will ever come to life again. Thats just pure evil.
The awkwardness of the extra steps to deny a tip while going through a drive thru was enough to do it for me
Walker Dunn
With few healthy fast food options in the valley Tropical Smoothie Cafe is a blessing. You don’t feel overstuffed when you leave like other restaurants. Guilt free fast food
Maria C.
great service, friendly staff! 5/5 recommend my smoothie was so good. whoever is on aux deserves a raise
Marce Villanueva
Very bad service I asked for a chipotle chicken and they gave me a tortilla with cheese and I told them that the grilled chicken was missing, they brought me a bag that is all I had and that they gave me a VIP card that with it I could order free food and I told him that if this is food, I paid for it and they gave me lousy service, imagine when it's freeVery bad experience Very immature employees who do not know how to give a solution or a good service
The Backyard
I love tropical smoothie. But why is this place closing the “oven” 35-40 min before the actual closing time? They always switch the time on their closing hours and thats not fair. Closing time is 10 and thats that. Worst customer service even from manager.
Excellent customer service. Smoothie and food was delicious !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
They didn't make my shake with what I asked them to put in it, Lazy.
Service: 1
Food: 10/10 I recommend buying the Bahama Mama smoothie it is sooo good! The price for the size is so good, the best thing of this store. The service is well as well they are friendly. And store is always clean and fresh.
Came in today and one of the workers was on her phone the whole time. Not sure what her name is but she had brown hair. Put your phone away, you’re at work. I like the smoothies but the atmosphere is meh, especially when workers are texting the whole time.
Atmosphere: 1
Food: 3
Service: 1
I did not like the açaí bowl because it tastes like an expired smoothie . And it looked disgusting. They have the best customer service. But the smoothies that they have are really good.
I had gone to tropical yesterday (Feb 7th 2024)after a long day, all I ordered was a kiwi quencher for dinner. And I had gone drive thru which was fine but the first employee that took my order was nice at first and she was the one that told me “I will be bringing your smoothie soon” and then when they gave me my smoothie it was a second employee mind you the smoothie is $7 almost $8 and it’s a big size smoothie and when they gave it to me there was a big chunk of product missing when normally they fill it up all the way. I kindly returned my smoothie and ask for them to fill it up which the second employee said yeah I can fill it up. Then the first employee that took my order appeared on the window again and the second employee as well and I could tell they were talking among each other while holding the smoothie that I had returned and the second employee gave it to the first employee that attended me and I guess she wasn’t counting on me looking and all she did was shake the cup so I didn’t notice that there was still a big chunk missing. And then she proceeded to hand it to me which I ended up putting it in my cup holder and opening it in front of her to see how much they had filled it up and it wasn’t much from what it initially was already missing and I turned to look at the first employee which she had shaken the cup and she was avoiding eye contact, and I drove away because I really had a long day and I was counting on tropical because they make great smoothies but I don’t think that it’s fair to be cheating their customers on something they paid for just because they don’t want to fill it up. I don’t recommend this location at all.
Atmosphere: 1
Food: 2
Service: 1
Food is great as the other locations. This location charges for water is the only downside of this location.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Buffalo Chicken, Sunrise Sunset
I like the pesto flat bread but I wish it were cheaper
Awful service! More than fifteen for just ONE smoothie when the store was EMPTY! They keep serving the people on the drive thru even when my order was first. They keep attending more than six cars that they were not there when I arrived. Now I know why it was empty inside.
You took away from me my one and only, my most favorite and delicious triple berry oats smoothie i would get EVERY. SINGLE. DAY. And now you guys left me with nothing. I can not believe or understand the cruelty and evilness of this action. Im left with no hope and soul that will ever come to life again. Thats just pure evil.
Restaurantji Recommends
The awkwardness of the extra steps to deny a tip while going through a drive thru was enough to do it for me
With few healthy fast food options in the valley Tropical Smoothie Cafe is a blessing. You don’t feel overstuffed when you leave like other restaurants. Guilt free fast food
great service, friendly staff! 5/5 recommend my smoothie was so good. whoever is on aux deserves a raise
Very bad service I asked for a chipotle chicken and they gave me a tortilla with cheese and I told them that the grilled chicken was missing, they brought me a bag that is all I had and that they gave me a VIP card that with it I could order free food and I told him that if this is food, I paid for it and they gave me lousy service, imagine when it's freeVery bad experience Very immature employees who do not know how to give a solution or a good service
I love tropical smoothie. But why is this place closing the “oven” 35-40 min before the actual closing time? They always switch the time on their closing hours and thats not fair. Closing time is 10 and thats that. Worst customer service even from manager.