I stopped by the Missouri City location on January 26th to place an order for a cookie cake for my birthday. I asked them to have the cookie cake ready by 4:00 p.m. on January 31st and when I arrived at 5:30 on the 31st, my cake was not made. I was told that my order got lost even though she wrote the order down in front of me and I signed it. The store could not make my cake while I waited so I settled for 4 slices of cookie cake. When I got home to celebrate the cookie slices were stale and tasted like they had been sitting out for day or two. I was so disappointed that this location ruined by birthday cake. I will no longer be a customer! Be careful when ordering a cake from this location.
Atmosphere: 2
Food: 2
Service: 2
Patrick Snider
Horrible customer service and products.
Nixon Mathew
Don't get the cookie cake, their cookie is mediocre but the icing just doesn't belong. We scraped the icing off to make the cookie edible.
10
Maria is the rudest worker. Everytime I walk in she never greets . She rolls her eyes and sighs. She is rude and keeps my change without permission. She spits in the ice cream and my daughter who is 3 found a nail chip in her cookie cake she was in charge of!
Joel Gutierrez
Very good service
Ada C.
Wow! Ain't I the first person yelping about this business?! This Great American Cookies store has been around for quite some time, perhaps people in Missouri City just don't like cookies all that much?! LOL I am such a cookie monster and loved Great American Cookies back in the day! So, I ordered online and picked up in store a 16"x24" cookie cake for my 5-year-old's 100th Day of School celebration. The cookie cake came out exactly the way I wanted, the wording, the colors, the decorative stuff, everything looked great, except for the chocolate icing that I ordered by mistake. I wanted a plain cookie base because iced chocolate chip cookie would be way too much sugar for the kids, but for some reason the website only had the "fully chocolate iced" and "fully vanilla iced" options. As a first-timer using the website to place an order, I thought I had to click either one of the 2 icing options to bypass and continue with the ordering process so I choose "fully chocolate iced" and I was not charged extra for this as I made an online payment to submit my order. When the store helper opened up the box to let me see my cookie cake, I was shocked because I really didn't expect it to be fully iced like that, OMG just way too much icing!! But it was too late to change; I picked it up at 7:50 pm while the store was closing at 8 pm. The store helper presented me with a receipt on which a handwritten note asked for an additional 5 bucks for the chocolate icing. Oh C'mon! I didn't want the chocolate icing at all and wish I could pay him extra $5 to scrap off all the icing and redo my order with a plain chocolate chip cookie base just like all those cookie cake samples as shown on the website! ARGH. Being so considerate, he absorbed the additional charge. Anyways, the ordering website was misleading.
Tirth Patel
I always love to come to this marble slab because of their service and quality of ice cream. I always order chocolate to the extreme and they are exactly what I order. JD(John) new employee is amazing. Great service. Will definitely visit again soon. Love this place.
Marie Washington
Placed a order Via Uber eats right before closing . I called the location to verify my order and to make sure my order will be delivered. The person that answered was very happy to help me ! Very nice and took his time to confirm my full order ! Thanks to him I’ll definitely order from here again and recommend!
M4rv0
I purchased an ice cream to go, and I was not notified that it was going to be put in a very large container. When I got home to open the container my ice cream was not even sealed correctly, and it was spilled all on the inside of the container.
jessica allen
Went Oct 26. Arrived early ( wanted fresh cookies) and waited until they opened. Ordered domino cookies. They was old, hard and left from the day before. On website and bag both say baked fresh daily. I know because I waited on them to unlock the door. First customer of the day and I order alot. How can they not be fresh as soon as they open?? Normally don't have this problem. They need to not let this happen again and throw away the old ones when they close.
Placed a order Via Uber eats right before closing . I called the location to verify my order and to make sure my order will be delivered. The person that answered was very happy to help me ! Very nice and took his time to confirm my full order ! Thanks to him I’ll definitely order from here again and recommend!
Roy Medina II (Space Man Shoes)
The brownies were stupendous. Delicious ewwy gooey goodness. The chocolate cookies and domino cookies are incredible. I highly suggest then.
Ana Alvarez
Love this go to place for treats and cookie cakes! It’s a plus that the staff are friendly and helpful ☺️
JoAnn Jones
This is a great place to have ice cream and a lot of fun.. They also have great Customer Service.
I stopped by the Missouri City location on January 26th to place an order for a cookie cake for my birthday. I asked them to have the cookie cake ready by 4:00 p.m. on January 31st and when I arrived at 5:30 on the 31st, my cake was not made. I was told that my order got lost even though she wrote the order down in front of me and I signed it. The store could not make my cake while I waited so I settled for 4 slices of cookie cake. When I got home to celebrate the cookie slices were stale and tasted like they had been sitting out for day or two. I was so disappointed that this location ruined by birthday cake. I will no longer be a customer! Be careful when ordering a cake from this location.
Atmosphere: 2
Food: 2
Service: 2
Horrible customer service and products.
Don't get the cookie cake, their cookie is mediocre but the icing just doesn't belong. We scraped the icing off to make the cookie edible.
Maria is the rudest worker. Everytime I walk in she never greets . She rolls her eyes and sighs. She is rude and keeps my change without permission. She spits in the ice cream and my daughter who is 3 found a nail chip in her cookie cake she was in charge of!
Very good service
Wow! Ain't I the first person yelping about this business?! This Great American Cookies store has been around for quite some time, perhaps people in Missouri City just don't like cookies all that much?! LOL I am such a cookie monster and loved Great American Cookies back in the day! So, I ordered online and picked up in store a 16"x24" cookie cake for my 5-year-old's 100th Day of School celebration. The cookie cake came out exactly the way I wanted, the wording, the colors, the decorative stuff, everything looked great, except for the chocolate icing that I ordered by mistake. I wanted a plain cookie base because iced chocolate chip cookie would be way too much sugar for the kids, but for some reason the website only had the "fully chocolate iced" and "fully vanilla iced" options. As a first-timer using the website to place an order, I thought I had to click either one of the 2 icing options to bypass and continue with the ordering process so I choose "fully chocolate iced" and I was not charged extra for this as I made an online payment to submit my order. When the store helper opened up the box to let me see my cookie cake, I was shocked because I really didn't expect it to be fully iced like that, OMG just way too much icing!! But it was too late to change; I picked it up at 7:50 pm while the store was closing at 8 pm. The store helper presented me with a receipt on which a handwritten note asked for an additional 5 bucks for the chocolate icing. Oh C'mon! I didn't want the chocolate icing at all and wish I could pay him extra $5 to scrap off all the icing and redo my order with a plain chocolate chip cookie base just like all those cookie cake samples as shown on the website! ARGH. Being so considerate, he absorbed the additional charge. Anyways, the ordering website was misleading.
I always love to come to this marble slab because of their service and quality of ice cream. I always order chocolate to the extreme and they are exactly what I order. JD(John) new employee is amazing. Great service. Will definitely visit again soon. Love this place.
Placed a order Via Uber eats right before closing . I called the location to verify my order and to make sure my order will be delivered. The person that answered was very happy to help me ! Very nice and took his time to confirm my full order ! Thanks to him I’ll definitely order from here again and recommend!
I purchased an ice cream to go, and I was not notified that it was going to be put in a very large container. When I got home to open the container my ice cream was not even sealed correctly, and it was spilled all on the inside of the container.
Went Oct 26. Arrived early ( wanted fresh cookies) and waited until they opened. Ordered domino cookies. They was old, hard and left from the day before. On website and bag both say baked fresh daily. I know because I waited on them to unlock the door. First customer of the day and I order alot. How can they not be fresh as soon as they open?? Normally don't have this problem. They need to not let this happen again and throw away the old ones when they close.
Restaurantji Recommends
It didn't have the cookies I was looking.
Placed a order Via Uber eats right before closing . I called the location to verify my order and to make sure my order will be delivered. The person that answered was very happy to help me ! Very nice and took his time to confirm my full order ! Thanks to him I’ll definitely order from here again and recommend!
The brownies were stupendous. Delicious ewwy gooey goodness. The chocolate cookies and domino cookies are incredible. I highly suggest then.
Love this go to place for treats and cookie cakes! It’s a plus that the staff are friendly and helpful ☺️
This is a great place to have ice cream and a lot of fun.. They also have great Customer Service.