Excellent subs - best of the current fast food chains in my view.
Atmosphere: 3
Food: 4
Service: 3
Colby Lindsey
I have been coming to this Firehouse basically since they opened. I have had no problems until the last few times when they have gotten my order wrong. Now I have let it go the first three times but then the last time when they got it wrong I made a comment and the manager called me and offered to remake my order or offer a refund, I went with the refund option. At the time the manager(Carlos) mentioned it should show in my account in about 30 minutes which was perfectly okay I was just happy they were very responsive and helpful so I went about my way. Three days later no refund in my account so I called to just let them know and was told to come back in store and try again so I came back the next day and re-tried the refund, 9 days later still no refund so I went back and complained and say okay I still haven’t received my refund he said give it one more week it could just be taking awhile so I waited and waited and got nothing. I returned to the store today 3/14 and instead of a refund I asked if they could remake my order and the employee told me that was not possible “ He wasn’t allowed to re-make orders “ I asked to speak to the manager and they said there wasn’t one working so I asked if they could call and get permission. They come back and said ya he didn’t answer so I called the corporate representative and spoke to them in the store as the employee was being disrespectful and very rude about everything. The representative asked to speak to the employee on the phone and he walked away from her and didn’t answer any of the questions she was asking. Finally another employee comes out and remakes my order and at the end said I was no longer welcomed because I called corporate. Got home opened my sandwich and my hookin Ladder was burnt and looks as someone just poured some kind of juice on it so you couldn’t see the burnt because I picked it up and it leaked and felt like a sponge and could smell the burnt bread. This is the worst experience I have had with a restaurant and their solution to a wrong order is telling them they’re not welcomed back.
I will never go back the food smiled terrible quality very
Atmosphere: 1
Food: 1
Service: 2
Carl AveQu
If you are not happy at work, find another job… staff is so rude, made me feel not welcome at
Atmosphere: 1
Food: 4
Service: 1
Ryan G.
I've become a big fan of Firehouse and I love a good hot sub. My go-to is the Hero sub. Always hits the spot and fills me up when needed (I get the large size, don't judge). Not a whole lot to say other than the service is always friendly and the food is always on point. It's a fast sub place so set your expectations accordingly, but I prefer this over most if not all of the others that are similar. Also i think some portion of the cost goes to support firefighters, which is neat. If you haven't been, give it a shot. I'll be returning.
Gina K.
Great subs, always friendly service, and made fresh to order. The restaurant is always clean.
Dusty Dickerson
Felt like I got robbed for my money and left hungry due to the lack of meat, mostly just bread. Won't be returning to this location, encourage others to go
Atmosphere: 3
Food: 1
Service: 5
karim Hamideh
customer service is lacking The Cashier seems like having a bad day or something.
First time I tried this subs. Not impressed at all. Actually, I'd prefer Subway a million times more due to the price and options. Overpriced sandwiches (almost $40 for a medium and a large combo sandwich, no way). I can do it myself at home or if out and about, will definitely go to Subway.
Atmosphere: 1
Food: 1
Service: 5
leah8jean
the guy who checked me out was super nice and sounded like he loves his job
Todd K
Most fast food and sandwich places are pretty much the same. Not this particular place. Not the Firehouse Subs in Murphy. I love the very meaty and packed fresh veggies and delicious sauce from Firehouse. That’s solid. But this place is fast, never misses, it’s clean, it’s friendly, and it is SERVICE driven. The Manager, Carlos, is incredible. He sets the tone for employees, new and experienced. He’s always going full speed. Always stops to ask if he can help you. And he takes a lot of pride at being good. Very good. I don’t know that I’ve ever remembered the name of a sandwich shop or fast food manager. I remember Carlos. And he remembers me and my wife’s sandwiches and little unique things we like on them. The new App doesn’t allow me to customize some things. But I order thru it, get there, pick it up and ask if I can make a modification. Now he just smiles and says it’s already done. Said he remembered and smiles and goes right back to work. Making a sandwich or perfecting a gorgeous salad. He just goes to work. His employees see him. They reflect the same attitude. I’m so impressed I had to write about it. Good job Firehouse. You hired and have kept a good one. Someone who represents your brand. Hope you can keep him. He’d be successful anywhere. But we love your salads and sandwiches. So don’t let him go! ?
Atmosphere: 5
Food: 5
Service: 5
Jack Estes
The sandwich was great! The service was okay but it was disappointing when I my wife told the cashier/order taker that all I wanted was water and all he gave us was this little stubby little cup. I think that's wrong to only have a small little cup for customers that just want water with their meal. They really need to correct that mistake! Other than that everything else was fine. It was clean (including the bathroom) and the food was very good.
Atmosphere: 5
Food: 5
Service: 4
Rom T
I ordered and received a delicious Firehouse steak and cheese sandwich. The service was very cordial and hospitable.
Excellent subs - best of the current fast food chains in my view.
Atmosphere: 3
Food: 4
Service: 3
I have been coming to this Firehouse basically since they opened. I have had no problems until the last few times when they have gotten my order wrong. Now I have let it go the first three times but then the last time when they got it wrong I made a comment and the manager called me and offered to remake my order or offer a refund, I went with the refund option. At the time the manager(Carlos) mentioned it should show in my account in about 30 minutes which was perfectly okay I was just happy they were very responsive and helpful so I went about my way. Three days later no refund in my account so I called to just let them know and was told to come back in store and try again so I came back the next day and re-tried the refund, 9 days later still no refund so I went back and complained and say okay I still haven’t received my refund he said give it one more week it could just be taking awhile so I waited and waited and got nothing. I returned to the store today 3/14 and instead of a refund I asked if they could remake my order and the employee told me that was not possible “ He wasn’t allowed to re-make orders “ I asked to speak to the manager and they said there wasn’t one working so I asked if they could call and get permission. They come back and said ya he didn’t answer so I called the corporate representative and spoke to them in the store as the employee was being disrespectful and very rude about everything. The representative asked to speak to the employee on the phone and he walked away from her and didn’t answer any of the questions she was asking. Finally another employee comes out and remakes my order and at the end said I was no longer welcomed because I called corporate. Got home opened my sandwich and my hookin Ladder was burnt and looks as someone just poured some kind of juice on it so you couldn’t see the burnt because I picked it up and it leaked and felt like a sponge and could smell the burnt bread. This is the worst experience I have had with a restaurant and their solution to a wrong order is telling them they’re not welcomed back.
Atmosphere: 1
Food: 1
Service: 1
Fast service, friendly staff.
Atmosphere: 3
Food: 4
Service: 4
I always enjoy eating here! It is delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Salad Turkey Breast, Submarine Sandwich, Chips, Hook & Ladder
I will never go back the food smiled terrible quality very
Atmosphere: 1
Food: 1
Service: 2
If you are not happy at work, find another job… staff is so rude, made me feel not welcome at
Atmosphere: 1
Food: 4
Service: 1
I've become a big fan of Firehouse and I love a good hot sub. My go-to is the Hero sub. Always hits the spot and fills me up when needed (I get the large size, don't judge). Not a whole lot to say other than the service is always friendly and the food is always on point. It's a fast sub place so set your expectations accordingly, but I prefer this over most if not all of the others that are similar. Also i think some portion of the cost goes to support firefighters, which is neat. If you haven't been, give it a shot. I'll be returning.
Great subs, always friendly service, and made fresh to order. The restaurant is always clean.
Felt like I got robbed for my money and left hungry due to the lack of meat, mostly just bread. Won't be returning to this location, encourage others to go
Atmosphere: 3
Food: 1
Service: 5
customer service is lacking The Cashier seems like having a bad day or something.
Restaurantji Recommends
First time I tried this subs. Not impressed at all. Actually, I'd prefer Subway a million times more due to the price and options. Overpriced sandwiches (almost $40 for a medium and a large combo sandwich, no way). I can do it myself at home or if out and about, will definitely go to Subway.
Atmosphere: 1
Food: 1
Service: 5
the guy who checked me out was super nice and sounded like he loves his job
Most fast food and sandwich places are pretty much the same. Not this particular place. Not the Firehouse Subs in Murphy. I love the very meaty and packed fresh veggies and delicious sauce from Firehouse. That’s solid. But this place is fast, never misses, it’s clean, it’s friendly, and it is SERVICE driven. The Manager, Carlos, is incredible. He sets the tone for employees, new and experienced. He’s always going full speed. Always stops to ask if he can help you. And he takes a lot of pride at being good. Very good. I don’t know that I’ve ever remembered the name of a sandwich shop or fast food manager. I remember Carlos. And he remembers me and my wife’s sandwiches and little unique things we like on them. The new App doesn’t allow me to customize some things. But I order thru it, get there, pick it up and ask if I can make a modification. Now he just smiles and says it’s already done. Said he remembered and smiles and goes right back to work. Making a sandwich or perfecting a gorgeous salad. He just goes to work. His employees see him. They reflect the same attitude. I’m so impressed I had to write about it. Good job Firehouse. You hired and have kept a good one. Someone who represents your brand. Hope you can keep him. He’d be successful anywhere. But we love your salads and sandwiches. So don’t let him go! ?
Atmosphere: 5
Food: 5
Service: 5
The sandwich was great! The service was okay but it was disappointing when I my wife told the cashier/order taker that all I wanted was water and all he gave us was this little stubby little cup. I think that's wrong to only have a small little cup for customers that just want water with their meal. They really need to correct that mistake! Other than that everything else was fine. It was clean (including the bathroom) and the food was very good.
Atmosphere: 5
Food: 5
Service: 4
I ordered and received a delicious Firehouse steak and cheese sandwich. The service was very cordial and hospitable.
Atmosphere: 5
Food: 5
Service: 5