Chicken Express

691 S Walnut Ave, New Braunfels
(830) 626-6200

Recent Reviews

Jan Dishong

Best fried chicken ever. Crispy and juicy. Got the "chicken only" to go. Watched it being made, and it couldn't get any fresher. Great flavor. Reasonable prices.Parking: Lots of parking.0

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pollo Frito

coasterkat

We’ve stopped going to this location. We were kept waiting over 30 minutes for our order, they were absolutely NOT busy either. There was only one other customer inside and they already received their order.The longer we waited, more customers came in and received their orders. We asked 3 times about our order, all 3 times, we were told ”it’s coming, just a couple of minutes“ but it never came. The employees were joking around a lot and seemed to be working on a large order that came after we’d ordered and not fulfilling our order. I get low blood sugar if I don’t eat on time so we had no choice but to ask for a refund and go elsewhere. The young blond girl who seemed to be in charge didn’t seem very sincere in her apology and reminded us it was going to take about 7 minutes for our order. I reminded her it’s been over 30 and we’d asked 3 times already so that doesn’t line up with what she was saying to us. She then said “well, you asked for a refund and I gave you the refund soooo…”.We went back a few weeks later just to see if things improved & as I came out of the restroom, the same blond girl was talking about us to her coworkers, telling them about the previous incident. I found that to be incredibly unprofessional. When she saw me looking at her because I heard her, she quickly said “oh hiiii! Glad to see you…”We received our food and it was undercooked, my husband’s food was so greasy that he literally had grease running down his hands. I’d have taken a photo of that but my hands were greasy as well.We’ve eaten there a couple of more times, waiting several weeks in between but each time, our food is either barely warm and tastes as though it’s been under the heatlamp for a while or else it’s undercooked or super greasy. We’ve decided to continue eating at a different location from now on. I don’t know what happened to the previous manager but service has definitely gone downhill since she left.

Atmosphere: 3

Food: 1

Service: 1

Lichelle Shaw

Went threw drive thru chicken was old and dry ask for fresh chicken and was given all attitude wow we spend our money for good service and get treated like that but I’m not haven it I pay my money I want good service and that’s that.. never had problems with this place before like this but today this Crew got the right one ☝️

Atmosphere: 1

Food: 1

Service: 1

Shirley Cunnigham

Friendly service and great food. Chicken is fresh and moist.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strips, Mashed Potatoes with Gravy, Fried Chicken, Corn Nuggets

M. Designz

I bought the 12 piece meal bone in chicken, but the chicken was OK. To be honest, it was very greasy and kind of soggy. The chicken texture was also a bit gummy. The okra and fries were good, as well as the biscuits and rolls. In my opinion, the chicken strips are a much better choice than the bone in chicken.Parking: The parking lot is not very big. Just a few parking spots.

Atmosphere: 3

Food: 3

Service: 4

Recommended dishes: French Fries, Fried Chicken, Roll

Mario Morin Jr

You know... this chicken was delicious, as were their rolls! The service here was superb ?? I have not had this friendly service in decades!! Please stop in and eat some great fried chicken ? ? ? then get the friendliest service! You'll be glad you stopped by.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Chicken, Roll

Jonathan Clayton

Love the service and food from here! The fish was on point as well as the corn nuggets and as always loved the rolls!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Roll, Corn Nuggets

Djena Diallo

This was my very first time at Chicken Express. My husband took me here so that I may eat some fried chicken since we're on the road traveling to Louisiana to spend Thanksgiving with our family. Anyways customer service was horrible, the chicken breast tasted as if it wasn't properly cooked. They didn't even provide us with napkins. Forgot to give us our rolls. They only provided us with one roll. When we specifically ordered 2 number 3 of the same order.We only enjoyed the mashed potatoes. Other than that worst ? first fried chicken I've ever had in my life.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Fried Chicken, Roll

KWM 9999

Awesome chicken, corn nuggets and service is always

Atmosphere: 5

Food: 5

Service: 5

Preston Redding

Tasty fast food fried chicken, sides and beverages.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Strips, Sauces and Serendipity Seasoning, French Fries

C U

Sammy was absolutely amazing!!! Food was amazing as always and fresh.!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Express

Rodney A.

It's 5 stars!!!!! I know it's just chicken express, it's not some big fancy restaurant. But dang it they earned it!! The service was awesome, they were sooo nice. My food was out to me fast, hot and correct!!! And it.was.gooooooddddddd.

Thomas M.

This our first "go to" for chicken tenders, livers and mixed assortment. Tea is superb. Don't hesitate to- just go.

Gold Lion

Went for a quick bite during lunch hours and I was impressed by how fast their service was. The food was fresh well made.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Strips, Roll, With Gravy

Keshondria Amos

At this particular location it's always a problem. I go for only a certain kind of food. It's supposed to be cooked fresh to order but never is. Especially when the cashier ask if I want it fresh...of course I do.

Atmosphere: 3

Food: 2

Service: 3

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