I have ordered from this location using the Panda Express App for years, but in the last 3-4 months the service has gotten worst.My last 3 orders, I always order for 2 and my wife’s meal has always been complete, but my order the side is in the container but the main meal, Orange Chicken has been completely missing.They just forget to put it in the container, I have been told to call door dash but they have nothing to do with the order missing parts. It is served up by Panda Express employees.Last night was the last straw, I even added an extra note on the order “please double check the order before sending with delivery”Once again the main course in my order was missing.I had to drive to the restaurant and have it fixed, that defeats the entire purpose for ordering delivery.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chow Mein Orange Chicken and Beef Stir Fry, Honey Walnut Shrimp with Fried Rice
Joe Knows
Lame as always. Never have a thing in stock making you wait 15 minutes to 20 for stir-fry is ridiculous when it only takes a few minutes. . WTH is gg on here? Do we know how to stir-fry if not I can come in and teach you.
Atmosphere: 1
Food: 1
Service: 5
jeff perez
The food is great, store are clean and staff are amazing.
Atmosphere: 5
Food: 5
Service: 5
Marisa Rodriguez
I've seen a few of the other reviews and I'm happy for those that have given this location a 5 star rating. Unfortunately, we did not recieve that kind of great service or those beautiful plates with all the plentiful food on them.We are not from New Braunfels.As enjoying ourselves we hadn't eaten dinner and happened to stop at this particular Panda Express, this happened at approximately an hour or hour and a half before closing, seemed alittle chaotic. However, payed no attention to what was going on prior to our arrival.When we were almost up I happened to look at the food displayed and there was 4 pots already empty but still in the warmer. Thinking to myself they should be setting out new pots of freshly cooked food any minute. Which they did put 2 different pots in.We go up to order I love the rice, this rice was so dry I knew I probably would be better off ordering the same as my husband the noodles and as this worker looks at me then in the bowl he notices that the bowl is already almost empty. He then turns to the drive thru young lady and says "what am I going to do when there is not anymore". She replies as she's looking at me but facing him "it should be slowing down by now so just tell them it's a 15-20 minute wait, they will usually will order something else". Please keep in mind, there are still customers in line and the drive thru.As she would very often with her no gloves come from the drive thru and snatch the spoon from the server who is serving the dine in customers and proceed to make plates for the drive thru. This made me very upset and angry.I continue to order my food and my side dish was one no longer available. I then ask how long do you think it will be, to another server? His reply "10-15 minutes", he says "we probably will not be making anymore after that. Because if it's not all gone, we will just have to throw it away". I replied to him "don't worry about it I'll just order something else", trying to keep the peace.I understand what in tales with fast food and paying customers but this is so unexceptable! This gentalmen also ordering after us explained that this usually happens to him or his crew when his work brings him to the area. I thanked him for his input.We sat on one of all the dirty tables at this location eating cabbage,celery, a few noodles and orange chicken with a burnt chicken egg roll.I was contemplating on whether or not to write a review I wished I could of shortened the whole cinario but I just could not share my experience at this location and let this continue to happen. I wished I would of taken pictures but I was just so angry I didn't even enjoy my food or have an appetite.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Plate
Josh Sviontek
I’m just sharing some feedback from ordering Panda from DoorDash. I’ve ordered panda multiple times, and every time I’m missing some stuff. Even though it was disappointing tbh, but whatever. I did decided to give a try again, and again it was wrong. This message is not to shame them at all. But I noticed a trend that some details are being missed and it seems like this location is “whatever it’s doordash, we got our money and it doesnt matter if the customer got what they wanted” I think that shop needs little more accountability and magic in the details.
Recommended dishes: Plate
Robyn Bernal
Kedan was awesome, the lobby was so busy and he helped everyone with a smile!Thank you!
Atmosphere: 5
Food: 5
Service: 5
Jeanie Wilson
Wonderful customer service this evening and Jarred rocked the house !!!
Atmosphere: 5
Food: 5
Service: 5
Steve Hamm
Went at 1:30pm, lunch rush "was over"... Almost no line inside, but NO ENTREES either. Almost 90% of all entrees were OUT. they had plenty of rice and lo mein, but had to wait a while for the manager to bust out some entrees in the wok. Manager was cooking as fast as he could, but I guess they got hit pretty hard earlier, as they had almost nothing in the way of entrees available. I've seen two and three people in the kitchen cooking previous visits, maybe they were short staffed. Manager was busting his butt trying to keep up. The fried rice tasted "off" this visit... Had a "somebody was smoking cigarettes while cooking" weird taste to it... Bejing beef was good, orange chicken was FRESH and good once I got it. Guess I caught them at a bad time, it's normally not like this. I get it, it happens. I'll be back again.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Honey Walnut Shrimp with Fried Rice, Kung Pao Chicken a La Carte, Beijing Beef a La Carte
Suki Diaz (Suzuki)
Google maps says they open at 10:00 am but is not true. Please update your times online.
I love panda express! The delicious American style food with delicious chicken (or beef) and rice (or noodles).I was a little disappointed with the service at this trip. Overall, I know they did the best they could. It was lunch hour and I've been cursed with a food allergy. But it isn't a fun feeling to get the impression that you're a nuisance due to having to look up ingredients and talk to the cook about cross contamination. I get it. I probably was a nuisance. So overall, great place. Just maybe find a different location if you are one of those people who has to look up all the ingredients, etc. :)Dietary restrictions: As mentioned above, there is a allergen menu. They just don't enjoy the aspect of helping you navigate this process.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Bowl
Jürgen Michel
Large selection, very tasty, but always a little untidy in the dining room.
Atmosphere: 4
Food: 5
Service: 4
Joe Bautista
Excellent fresh and delicious food.
Atmosphere: 5
Food: 5
Service: 5
Stormy Magiera
Food is reasonably priced. Most of the time they're out of shrimp and other items, plus they upcharge way too much for the add on. Service is good the drive thru line moves quickly. Food is great! I wouldn't eat inside simply because I don't have the time, but looking into the windows, it seems clean.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Plate
Michele McDonald
Clean.Stellar food.Good size portions.Reasonably priced.Staff works as team.They work with local schools. Part of the proceeds went to my grandson’s schoolFive stars all the way round!⭐️⭐️⭐️⭐️⭐️
Nice and delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plate
I have ordered from this location using the Panda Express App for years, but in the last 3-4 months the service has gotten worst.My last 3 orders, I always order for 2 and my wife’s meal has always been complete, but my order the side is in the container but the main meal, Orange Chicken has been completely missing.They just forget to put it in the container, I have been told to call door dash but they have nothing to do with the order missing parts. It is served up by Panda Express employees.Last night was the last straw, I even added an extra note on the order “please double check the order before sending with delivery”Once again the main course in my order was missing.I had to drive to the restaurant and have it fixed, that defeats the entire purpose for ordering delivery.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chow Mein Orange Chicken and Beef Stir Fry, Honey Walnut Shrimp with Fried Rice
Lame as always. Never have a thing in stock making you wait 15 minutes to 20 for stir-fry is ridiculous when it only takes a few minutes. . WTH is gg on here? Do we know how to stir-fry if not I can come in and teach you.
Atmosphere: 1
Food: 1
Service: 5
The food is great, store are clean and staff are amazing.
Atmosphere: 5
Food: 5
Service: 5
I've seen a few of the other reviews and I'm happy for those that have given this location a 5 star rating. Unfortunately, we did not recieve that kind of great service or those beautiful plates with all the plentiful food on them.We are not from New Braunfels.As enjoying ourselves we hadn't eaten dinner and happened to stop at this particular Panda Express, this happened at approximately an hour or hour and a half before closing, seemed alittle chaotic. However, payed no attention to what was going on prior to our arrival.When we were almost up I happened to look at the food displayed and there was 4 pots already empty but still in the warmer. Thinking to myself they should be setting out new pots of freshly cooked food any minute. Which they did put 2 different pots in.We go up to order I love the rice, this rice was so dry I knew I probably would be better off ordering the same as my husband the noodles and as this worker looks at me then in the bowl he notices that the bowl is already almost empty. He then turns to the drive thru young lady and says "what am I going to do when there is not anymore". She replies as she's looking at me but facing him "it should be slowing down by now so just tell them it's a 15-20 minute wait, they will usually will order something else". Please keep in mind, there are still customers in line and the drive thru.As she would very often with her no gloves come from the drive thru and snatch the spoon from the server who is serving the dine in customers and proceed to make plates for the drive thru. This made me very upset and angry.I continue to order my food and my side dish was one no longer available. I then ask how long do you think it will be, to another server? His reply "10-15 minutes", he says "we probably will not be making anymore after that. Because if it's not all gone, we will just have to throw it away". I replied to him "don't worry about it I'll just order something else", trying to keep the peace.I understand what in tales with fast food and paying customers but this is so unexceptable! This gentalmen also ordering after us explained that this usually happens to him or his crew when his work brings him to the area. I thanked him for his input.We sat on one of all the dirty tables at this location eating cabbage,celery, a few noodles and orange chicken with a burnt chicken egg roll.I was contemplating on whether or not to write a review I wished I could of shortened the whole cinario but I just could not share my experience at this location and let this continue to happen. I wished I would of taken pictures but I was just so angry I didn't even enjoy my food or have an appetite.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Plate
I’m just sharing some feedback from ordering Panda from DoorDash. I’ve ordered panda multiple times, and every time I’m missing some stuff. Even though it was disappointing tbh, but whatever. I did decided to give a try again, and again it was wrong. This message is not to shame them at all. But I noticed a trend that some details are being missed and it seems like this location is “whatever it’s doordash, we got our money and it doesnt matter if the customer got what they wanted” I think that shop needs little more accountability and magic in the details.
Recommended dishes: Plate
Kedan was awesome, the lobby was so busy and he helped everyone with a smile!Thank you!
Atmosphere: 5
Food: 5
Service: 5
Wonderful customer service this evening and Jarred rocked the house !!!
Atmosphere: 5
Food: 5
Service: 5
Went at 1:30pm, lunch rush "was over"... Almost no line inside, but NO ENTREES either. Almost 90% of all entrees were OUT. they had plenty of rice and lo mein, but had to wait a while for the manager to bust out some entrees in the wok. Manager was cooking as fast as he could, but I guess they got hit pretty hard earlier, as they had almost nothing in the way of entrees available. I've seen two and three people in the kitchen cooking previous visits, maybe they were short staffed. Manager was busting his butt trying to keep up. The fried rice tasted "off" this visit... Had a "somebody was smoking cigarettes while cooking" weird taste to it... Bejing beef was good, orange chicken was FRESH and good once I got it. Guess I caught them at a bad time, it's normally not like this. I get it, it happens. I'll be back again.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Honey Walnut Shrimp with Fried Rice, Kung Pao Chicken a La Carte, Beijing Beef a La Carte
Google maps says they open at 10:00 am but is not true. Please update your times online.
Restaurantji Recommends
I love panda express! The delicious American style food with delicious chicken (or beef) and rice (or noodles).I was a little disappointed with the service at this trip. Overall, I know they did the best they could. It was lunch hour and I've been cursed with a food allergy. But it isn't a fun feeling to get the impression that you're a nuisance due to having to look up ingredients and talk to the cook about cross contamination. I get it. I probably was a nuisance. So overall, great place. Just maybe find a different location if you are one of those people who has to look up all the ingredients, etc. :)Dietary restrictions: As mentioned above, there is a allergen menu. They just don't enjoy the aspect of helping you navigate this process.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Bowl
Large selection, very tasty, but always a little untidy in the dining room.
Atmosphere: 4
Food: 5
Service: 4
Excellent fresh and delicious food.
Atmosphere: 5
Food: 5
Service: 5
Food is reasonably priced. Most of the time they're out of shrimp and other items, plus they upcharge way too much for the add on. Service is good the drive thru line moves quickly. Food is great! I wouldn't eat inside simply because I don't have the time, but looking into the windows, it seems clean.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Plate
Clean.Stellar food.Good size portions.Reasonably priced.Staff works as team.They work with local schools. Part of the proceeds went to my grandson’s schoolFive stars all the way round!⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5