Subway

2802 I 35 N Frontage Rd, New Braunfels
(830) 387-4246

Recent Reviews

Ian Schoeplein

Store opened 15 min late, all toppings looked days old and almost empty when they finally opened the store

Atmosphere: 2

Food: 1

Service: 2

Sonja Alexander

Worst subway in town! I've given this location so many chances. If I could give the customer service a negative star I would.

Atmosphere: 1

Food: 1

Service: 1

Krissy Baird

Horrible customer service. I walked in to a completely empty store, no customers. Two men at the counter did not acknowledge me or welcome me. I had to say “ Hello” …they then proceeded to say hello…then ignored me & finally after a couple of minutes I was told they had three door dash orders in front of me so I would have to wait. Like what? I did not see one door dasher waiting on their order so wouldn’t a customer standing in the store be priority? Stood there for a few more minutes while they made their door dash orders and ignored me more…so I just walked out. Worst customer experience I have experienced in a long time! Do better Subway!

Maurice Oliver

I just left this location. I’ve come here a few times because I work in the area and subway is decent. I went to order my sandwich and I asked for extra extra olives, I like olives. I was told that she couldn’t do that, even though I’ve ordered it several times before. Not even for an upcharge. I refused the order and left. Nonsense.

Atmosphere: 1

Service: 1

Serena S.

Erm management is mean. uhm she bullied me and threw a tomatoe at my head and yeah so uhm bye

James Munden

Ordered 4 sandwiches using the Subway app; the total was just over $40 w/a coupon. I never received an email confirmation, and when I arrived I was told they never received the order, and that "their system was acting up." Based on what I saw there, I believe that they just blew off the order. After I left, the order was cancelled and my money was returned. Also, the app kept sending the wrong directions to Google Maps, and I had to enter the address manually.

Service: 1

spypilot1

Rude female server. She acted like she didn't want to be there doing anything for anyone. I did an internet order inside the store and then went to the counter to watch her prepare my sandwich. I had ordered the "Beast". When she did NOT add the second of my 2X provolone, I called her attention to it. She looked right at me and lied and said "yes" she had. I ordered extra jalapenos and banana peppers and had to ask her twice to add more. I've been in that store 3 times in a month and there is always a new server. They cannot keep anyone there for more than a week or two. I only go here because it is convenient to my home. I'll be going to a different one and see if they are any better. The restaurant was almost deserted each time I've been there. It is clean though.

Julian

Excellent service and kind, well rounded people.

Atmosphere: 5

Food: 5

Service: 5

Fernando Lopez

Gentlemen made my sandwich was very polite, professional and asked questions regarding my order to be sure all was correct.

Atmosphere: 5

Food: 4

Service: 5

Jason B.

Do not order from here.Was charged $18 on door dash for this double meat footlong.Yelp requires 85 characters, so that's it.

Michael L.

Rude old country white lady there that wouldnt make my sandwich the way I ALWAYS get my sandwich. I said I always order this way its never been an issue before, she says with an attitude, well you must have never ordered it from this store before. I waited in line on my lunch break to be treated that way, i left. hey subway gm, I do not have to give you my money for that crap service. I went to which wich and they made me a much better sandwich and service was amazing never been there before and now i work here i the area ill be dining here. Dont give your money to businesses that feel you owe them for the privilege.

tim tom

Sign on door says open daily 9 to 10. They close at 4.

Peter Tejeda

This location is terrible. They say open till 9pm yet they close at 4pm due to not having employees. Hire more people! What’s going on here?

Atmosphere: 1

Food: 4

Service: 1

Giovanni Silveyra

Terrible customer service, very slow service, don’t recommend this location!

Atmosphere: 1

Food: 1

Service: 1

Emma

Barely put any vegetables on sandwiches and refuse to add extra because they don’t have an option to charge more. Should have read reviews before coming here, better options near by with better service.

Atmosphere: 1

Food: 1

Service: 1

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