I have been eating at Dickey's forever but today was a real low point. I went in today about 12:30 and it looks like a ghost town, there were only 2 other people eating the whole time I was there. Everything was about normal except my brisket was not even room temperature. The ice cream machine was not working and the atmosphere seemed like this location was on it's last breath. I believe next time I will go to the horse location and not go back here because I've noticed the steady decline here for over a year. Sorry to be so down but if you don't know there is a problem you have no idea what to fix. It's just hard to pay $20.00 for LUNCH and get this. ☹️
Briana Cherry
EVERY THING,THE STAFF TO START OFF KIM IS BY FAR THE BEST PERSON. SWEET AS THAT GOOD BBQ SAUCE. ITS NOT THE DICKIES FOR ME ITS THE SERVICE AND FOOD IS AMAZING. I DIDNT WANT TO LEAVE. THEY TRULY CARE. FRESH FOOD. TENDER BBQ
Courtney Huhges
Had a wonderful time speaking with ms.Kim she booked a group eating for me and she was wonderful food was good only problem is there always out of stuff had no ribs,brisket was still cooking.when I came to book my Holiday meal with ms.Kim it was potatoes special day they were out of potatoes.
Neil Robinson
Bert delicious and affordable. Had me a barba sandwich and tarot salad. That’s potato salad. Stupid spell check. Anyways it was nice in here. The air felt perfect. The music was soothing. And the food great as always. Thank you Kim
Arkenstone
Last several times I’ve gone here, it hasn’t been pleasant. It wasn’t bad before COVID, but that past 2 years or so they just mess everything up. Getting a decent cut of meat from them is like pulling teeth. Every time I order beef from them, it’s literally 95% fat and maybe 1 or 2 slices of actual meat. You have to ask multiple times for a good cut, everything is super overpriced, $5 plus tax for a QUARTER POUND of beef. Desserts have been priced up, and made smaller. Don’t believe any of the 5 star reviews, they are offering a free dessert for a 5 star. Any five star is either fake or outdated.
Jamie Hornak
The Food was amazing and so was the service. Our Cashier Kim was super friendly and even told us about the specials and deals. We will definitely be coming back!!Kid-friendliness: Patient with kidsParking: Lots of parkingWheelchair accessibility: My Mother In Law is disabled and it is easy for her to get in.Dietary restrictions: Listens well to diet and allergy restrictions
CG1 (CG1)
Very rude(inspecting food now)They missed the chili on the fries and gave no sauce for the burger.He(a grown man) exhaled like a child when I asked him to fix it.No wonder it was empty.
Jennifer T.
Staff's always friendly and quick and the food is excellent!
Ashley P.
I ordered the pulled pork sandwich which was great. however my fries were completely under cooked. It's unfortunate that fries can be messed up this bad. They put my fries in fryer and 1 minute later - my fries were ready. after receiving them - they were cold on the insude - still needed to be cooked. I like my side with my entree so this was truly irritating.
Kayla Darling
This has been probably the 4th time we have been there in the last year and it's been a horrible experience each time but this last time takes the cake. The AC wasn't on or maybe wasn't working not sure but it was miserable trying to eat in there. The bin to my sandwich was hard, the Mac and cheese wasn't good had to have been old and my salad I couldn't even finish the ends of the leafs were black. The ice cream machine was actually on this time but all that came out was liquid. I remember about 5 years ago you could walk in get fresh food great customer service and it was nice and cool in there, not messy or seeing bug run across the counter in front of you. This location has gone down hill, i will just drive a little further to go to a different BBQ place with better quality food, better customer service, and most of all AC! I'm very disappointed seeing how I had many family events at this location before COVID. I will not be returning to this location. it honestly needs to be shut down at this point.
Super sweet people and the best customer service I have gotten. Called to see if they had giant bakers after going to another location and when I arrived They had them.
Shauntell Rivera
Hi, my husband and I came to the Dickey's in North Richland Hills on a Sunday at 2:38 pm. It was completely dead , no customers exept us and one other couple that came in after us. The place was silent , no music to liven up the place. I had told a worker there that I wouldn't be surprised if they didn't fall asleep as it was so quite you could hear a mouse squeak, however the guy I spoke to about it did turn on the music which helped a bit. On another subject , I went to go grab a napkin from the paper towel holder and my husband told me to look out and I said why, what is wrong , there was a roach that had been hiding underneath the paper towel holder. ? I was pretty disgusted, however I didn't make a scene, we just moved tables right away. Needless to say, we won't be back! The place could also use a good scrubbing! I know it is an old building but come on!
Loren Sosangyo
place is nice and cozy and clean.service and staffs were great when we visited to have take out.food is okay (shredded brisket, sausage, coleslaw and potatoes).
Jon Doe
Make sure you call before you order your food online to see what they have from the N.Richland Hills location, or if they even have what you want. I ordered food from N. Richland Hill Dickey's, drove to get it and got told they were out of that. No phone call or nothing. Alliance Dickies called me and did the refund immediately. None the less. I Asked for something else, out of it as well. I asked for a refund, but they said it wouldn't post to my account for 2 business days. Never happened! Called and they refused to even address the issue. Acted like it was my fault I didn't get the money back into my account.
Katherine Estrada
DO NOT MAKE THE SAME MISTAKE I DID. Do not order from them. They closed early on Fourth of July. But still took my order and my money. When I showed up to pick up my order there was just a sorry for the inconvenience sign we closed early. You're a BBQ place, what do people get on 4th of July.... BBQ! So I was out the money and now had to scramble and find dinner for my hungry family. If you are going to close early then shut down ordering. When I called this morning to get a refund I was told the manager wasn't there and to callback tomorrow. I asked for the name of the manager and was told she could not give her name. So I asked if I needed to contact corporate and she told me yeah go ahead. I will be getting my money back and tell everyone how you treat your customers. Very rude!UPDATE: have tried calling multiple times. The manager (finally got a name) is always unavailable or on break. I was told she would be back at 5pm. I have tried calling 4 times since 5pm and the phone just rings.
I have been eating at Dickey's forever but today was a real low point. I went in today about 12:30 and it looks like a ghost town, there were only 2 other people eating the whole time I was there. Everything was about normal except my brisket was not even room temperature. The ice cream machine was not working and the atmosphere seemed like this location was on it's last breath. I believe next time I will go to the horse location and not go back here because I've noticed the steady decline here for over a year. Sorry to be so down but if you don't know there is a problem you have no idea what to fix. It's just hard to pay $20.00 for LUNCH and get this. ☹️
EVERY THING,THE STAFF TO START OFF KIM IS BY FAR THE BEST PERSON. SWEET AS THAT GOOD BBQ SAUCE. ITS NOT THE DICKIES FOR ME ITS THE SERVICE AND FOOD IS AMAZING. I DIDNT WANT TO LEAVE. THEY TRULY CARE. FRESH FOOD. TENDER BBQ
Had a wonderful time speaking with ms.Kim she booked a group eating for me and she was wonderful food was good only problem is there always out of stuff had no ribs,brisket was still cooking.when I came to book my Holiday meal with ms.Kim it was potatoes special day they were out of potatoes.
Bert delicious and affordable. Had me a barba sandwich and tarot salad. That’s potato salad. Stupid spell check. Anyways it was nice in here. The air felt perfect. The music was soothing. And the food great as always. Thank you Kim
Last several times I’ve gone here, it hasn’t been pleasant. It wasn’t bad before COVID, but that past 2 years or so they just mess everything up. Getting a decent cut of meat from them is like pulling teeth. Every time I order beef from them, it’s literally 95% fat and maybe 1 or 2 slices of actual meat. You have to ask multiple times for a good cut, everything is super overpriced, $5 plus tax for a QUARTER POUND of beef. Desserts have been priced up, and made smaller. Don’t believe any of the 5 star reviews, they are offering a free dessert for a 5 star. Any five star is either fake or outdated.
The Food was amazing and so was the service. Our Cashier Kim was super friendly and even told us about the specials and deals. We will definitely be coming back!!Kid-friendliness: Patient with kidsParking: Lots of parkingWheelchair accessibility: My Mother In Law is disabled and it is easy for her to get in.Dietary restrictions: Listens well to diet and allergy restrictions
Very rude(inspecting food now)They missed the chili on the fries and gave no sauce for the burger.He(a grown man) exhaled like a child when I asked him to fix it.No wonder it was empty.
Staff's always friendly and quick and the food is excellent!
I ordered the pulled pork sandwich which was great. however my fries were completely under cooked. It's unfortunate that fries can be messed up this bad. They put my fries in fryer and 1 minute later - my fries were ready. after receiving them - they were cold on the insude - still needed to be cooked. I like my side with my entree so this was truly irritating.
This has been probably the 4th time we have been there in the last year and it's been a horrible experience each time but this last time takes the cake. The AC wasn't on or maybe wasn't working not sure but it was miserable trying to eat in there. The bin to my sandwich was hard, the Mac and cheese wasn't good had to have been old and my salad I couldn't even finish the ends of the leafs were black. The ice cream machine was actually on this time but all that came out was liquid. I remember about 5 years ago you could walk in get fresh food great customer service and it was nice and cool in there, not messy or seeing bug run across the counter in front of you. This location has gone down hill, i will just drive a little further to go to a different BBQ place with better quality food, better customer service, and most of all AC! I'm very disappointed seeing how I had many family events at this location before COVID. I will not be returning to this location. it honestly needs to be shut down at this point.
Restaurantji Recommends
Super sweet people and the best customer service I have gotten. Called to see if they had giant bakers after going to another location and when I arrived They had them.
Hi, my husband and I came to the Dickey's in North Richland Hills on a Sunday at 2:38 pm. It was completely dead , no customers exept us and one other couple that came in after us. The place was silent , no music to liven up the place. I had told a worker there that I wouldn't be surprised if they didn't fall asleep as it was so quite you could hear a mouse squeak, however the guy I spoke to about it did turn on the music which helped a bit. On another subject , I went to go grab a napkin from the paper towel holder and my husband told me to look out and I said why, what is wrong , there was a roach that had been hiding underneath the paper towel holder. ? I was pretty disgusted, however I didn't make a scene, we just moved tables right away. Needless to say, we won't be back! The place could also use a good scrubbing! I know it is an old building but come on!
place is nice and cozy and clean.service and staffs were great when we visited to have take out.food is okay (shredded brisket, sausage, coleslaw and potatoes).
Make sure you call before you order your food online to see what they have from the N.Richland Hills location, or if they even have what you want. I ordered food from N. Richland Hill Dickey's, drove to get it and got told they were out of that. No phone call or nothing. Alliance Dickies called me and did the refund immediately. None the less. I Asked for something else, out of it as well. I asked for a refund, but they said it wouldn't post to my account for 2 business days. Never happened! Called and they refused to even address the issue. Acted like it was my fault I didn't get the money back into my account.
DO NOT MAKE THE SAME MISTAKE I DID. Do not order from them. They closed early on Fourth of July. But still took my order and my money. When I showed up to pick up my order there was just a sorry for the inconvenience sign we closed early. You're a BBQ place, what do people get on 4th of July.... BBQ! So I was out the money and now had to scramble and find dinner for my hungry family. If you are going to close early then shut down ordering. When I called this morning to get a refund I was told the manager wasn't there and to callback tomorrow. I asked for the name of the manager and was told she could not give her name. So I asked if I needed to contact corporate and she told me yeah go ahead. I will be getting my money back and tell everyone how you treat your customers. Very rude!UPDATE: have tried calling multiple times. The manager (finally got a name) is always unavailable or on break. I was told she would be back at 5pm. I have tried calling 4 times since 5pm and the phone just rings.