I will never go out of my way to write a negative review but this was unbelievable. My husband and I went through the drive through and ordered a baked potato with brisket and a pound of brisket and told the order taker to include jalapenos and onions. After receiving the food and driving away we noticed the onions and jalapenos are missing we went back through the line to just ask to get the missing items besides politely saying sorry for the missing items the order taker was beyond disrespectful by saying we need to make sure we ordered onions and jalapenos and my husband informed her we did and then with a rude voice she asked for a receipt number which shows jalapenos and plastic ware which were all missing but she failed to accept her mistake and for something so simple was rude and made this experience the worst. My husband asked for the manager to complain about this woman because if any other customer deals with this service it's unacceptable. The manager was respectful and brought the items and apologized on her behalf but I would like further action on her behavior. I have receipt number at #697 the time stamp is there of 6:53 PM.I won't share her name but with the number you guys will know who was order taking. I will never come back to this horrible experience for free condiments.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Meat Plate
Carmen West
Great customer service and super friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey, Salad, Meat Plate
G G
The food at Big Horn is great! I’ve been here a gazillion times. The one huge downfall is that when you go through the drive thru, 85% of the time your order is wrong somehow. Examples: wrong drink, wrong meat, missing items. It never fails. If you go through the drive thru go ahead and be the person that checks their entire order before you drive off. Trust me, it will save you from being disappointed time and time again, like me. The food is good, but it’s not cheap, so when your order is wrong it really sucks. Tonight my salad had items missing and my drink was wrong. Big horn, big mistakes. But good food when your order is right.
Atmosphere: 4
Food: 5
Service: 2
Mr. C. M.
The food was good and the staff was very helpful and nice with me and my family.
We had the pleasure of dining in, and despite the establishment being quite busy, the queue inside moved swiftly. The staff were exceptionally courteous and attentive, and the food was delicious. I opted for the two-meat plate, which consisted of succulent barbecue chicken and tender brisket, accompanied by delectable sweet potatoes and creamy mashed potatoes. The jalapeño cheddar cornbread was an absolute delight.?? ? ?Update: I went back & tried the ? peach cobbler & it was amazing.Dietary restrictions: Low Carb options available
Good place for BBQ and everything ? rustic decor and quite large ?
Atmosphere: 5
Food: 5
Service: 5
J B
With how busy this place was, I was super excited to get my hands on a plate of BBQ from this place. Overall, the food was good but not what I expected from Texas BBQ. However, I will say the portions were over the top and definitely Texas sized! The atmosphere was definitely TEXAS and a joy to be at. Between the amount of food and how busy it was, I found myself enjoying the overall experience.
Atmosphere: 5
Food: 3
Service: 4
Ronalyn Malasig
just spent 93 bucks on trash, the food we ate there was subpar luc warm and dried out, but the whole chicken is out go to, we get it to go generally 2 at 16.99 a piece, but generally great especially at the other location, but after we ate dinner tell me why we got explosive diarrhea even those who didn't ear earlier, one after the other, nah you guys know you wrong for that... bbq potatoes was solid though
Atmosphere: 4
Food: 1
Service: 3
Camila
I’ve been coming here for a few years but I’ve noticed that the last couple of times I’ve ordered the pecan pie it is not up to par. How are you going to only put 5 pieces of pecans…it’s a pecan pie! Not sure if they have been trying to cut corners or what but this cannot be just a coincidence. The brisket used to be much better, it’s been a little dry these last few times as well. The sides are still as delicious as always, as are the ribs. The only other bad thing is their wait time for drive thru, they take a while…
I felt like I was in Vidor in this place. The manager and the worker were aggressive and threatening. They said it was the store's policy to charge this elderly black lady 2 dollars more cause she wanted all dark meat and it would dry out the white meat. I immediately started recording and they got more belligerent. I do not recommend this place to any people of color??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sliced Beef
patrick
A bunch of over priced cafeteria food and staff that doesn't understand English avoid if all possible.
Atmosphere: 1
Food: 1
Mariel Rodriguez
The food is delicious and the service is great! Maria came to our table to see if we was ok.
I will never go out of my way to write a negative review but this was unbelievable. My husband and I went through the drive through and ordered a baked potato with brisket and a pound of brisket and told the order taker to include jalapenos and onions. After receiving the food and driving away we noticed the onions and jalapenos are missing we went back through the line to just ask to get the missing items besides politely saying sorry for the missing items the order taker was beyond disrespectful by saying we need to make sure we ordered onions and jalapenos and my husband informed her we did and then with a rude voice she asked for a receipt number which shows jalapenos and plastic ware which were all missing but she failed to accept her mistake and for something so simple was rude and made this experience the worst. My husband asked for the manager to complain about this woman because if any other customer deals with this service it's unacceptable. The manager was respectful and brought the items and apologized on her behalf but I would like further action on her behavior. I have receipt number at #697 the time stamp is there of 6:53 PM.I won't share her name but with the number you guys will know who was order taking. I will never come back to this horrible experience for free condiments.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Meat Plate
Great customer service and super friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey, Salad, Meat Plate
The food at Big Horn is great! I’ve been here a gazillion times. The one huge downfall is that when you go through the drive thru, 85% of the time your order is wrong somehow. Examples: wrong drink, wrong meat, missing items. It never fails. If you go through the drive thru go ahead and be the person that checks their entire order before you drive off. Trust me, it will save you from being disappointed time and time again, like me. The food is good, but it’s not cheap, so when your order is wrong it really sucks. Tonight my salad had items missing and my drink was wrong. Big horn, big mistakes. But good food when your order is right.
Atmosphere: 4
Food: 5
Service: 2
The food was good and the staff was very helpful and nice with me and my family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Brisket Plate, Salad, Sandwich, Meat Plate, Sausage, Ribs, Pulled Pork
Great bbq love the brisket tacos, the fully loaded nachos and the tenders with the gravy... There fries are amazing flavor .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Burger, Nachos, Tacos
We had the pleasure of dining in, and despite the establishment being quite busy, the queue inside moved swiftly. The staff were exceptionally courteous and attentive, and the food was delicious. I opted for the two-meat plate, which consisted of succulent barbecue chicken and tender brisket, accompanied by delectable sweet potatoes and creamy mashed potatoes. The jalapeño cheddar cornbread was an absolute delight.?? ? ?Update: I went back & tried the ? peach cobbler & it was amazing.Dietary restrictions: Low Carb options available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pickles, Brisket Plate, Sliced Beef, Meat Plate, Baked Beans, Sausage
Good place for BBQ and everything ? rustic decor and quite large ?
Atmosphere: 5
Food: 5
Service: 5
With how busy this place was, I was super excited to get my hands on a plate of BBQ from this place. Overall, the food was good but not what I expected from Texas BBQ. However, I will say the portions were over the top and definitely Texas sized! The atmosphere was definitely TEXAS and a joy to be at. Between the amount of food and how busy it was, I found myself enjoying the overall experience.
Atmosphere: 5
Food: 3
Service: 4
just spent 93 bucks on trash, the food we ate there was subpar luc warm and dried out, but the whole chicken is out go to, we get it to go generally 2 at 16.99 a piece, but generally great especially at the other location, but after we ate dinner tell me why we got explosive diarrhea even those who didn't ear earlier, one after the other, nah you guys know you wrong for that... bbq potatoes was solid though
Atmosphere: 4
Food: 1
Service: 3
I’ve been coming here for a few years but I’ve noticed that the last couple of times I’ve ordered the pecan pie it is not up to par. How are you going to only put 5 pieces of pecans…it’s a pecan pie! Not sure if they have been trying to cut corners or what but this cannot be just a coincidence. The brisket used to be much better, it’s been a little dry these last few times as well. The sides are still as delicious as always, as are the ribs. The only other bad thing is their wait time for drive thru, they take a while…
Food: 3
Service: 4
Recommended dishes: Ribs
Restaurantji Recommends
I felt like I was in Vidor in this place. The manager and the worker were aggressive and threatening. They said it was the store's policy to charge this elderly black lady 2 dollars more cause she wanted all dark meat and it would dry out the white meat. I immediately started recording and they got more belligerent. I do not recommend this place to any people of color??
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sliced Beef
A bunch of over priced cafeteria food and staff that doesn't understand English avoid if all possible.
Atmosphere: 1
Food: 1
The food is delicious and the service is great! Maria came to our table to see if we was ok.
Atmosphere: 5
Food: 5
Service: 5
Great food, clean place. Lots of
Atmosphere: 4
Food: 5
Service: 4
I enjoyed the entire experience