Cookies were stale. I had the chewy pecan, and they weren't. But overall, customer service was good.
Atmosphere: 4
Food: 1
Service: 4
Google user
Bought cookie cake on short notice for son's birthday. Good service. Good cookie cake. No complaints.
Jim Gieseke
Bought cookie cake on short notice for son's birthday. Good service. Good cookie cake. No complaints.
D1 Tex
The manager made my day
Rebecca P.
This is a great place to order your next cookie. This is a great story about how we should care for our community when we do business. 2 friends who lived in Pearland for several years were separated when one (Susana) had to move back to Argentina. I got a message from Susana asking me to help her buy a cookie for her friend here. We used Facetime and shared our screen so that she could order the cookie she would have ordered herself. Although delivery got all screwed up (no fault of the bakery), the owner re-baked the cookie ordered and delivered it himself. He saved the day! And when he got there he found that the birthday girl had already received the original cookie and he still left her the second one. Thank you, Jerome! You are a hero!
Jean b
National chain cookie company specializes in fresh cookies! The associates were very attentive. The place seemed clean. Everyone was wearing a face mask! Kind of makes you wonder at this stage of covid.
Amanda B.
There isn't anything American about this Great American Cookie Co. I was just told, when visiting the store to order a cake for my son's birthday, to place a napkin over my face because they require masks and I no longer carry one, since the CDC has now admitted they don't work and the mandate has been lifted everywhere. The lady at the counter said they still require masks and that they had just run out of them and insisted I put a napkin over my face. I told her that napkin would do absolutely nothing, to which she agreed but said it's still required for the "safety of the guests." Mind you, it's an empty store, and if the napkin does nothing, how would that be keeping anyone safe? I told her I would take my business elsewhere, that I'm not putting a napkin over my face to give them my money. If you're also fed up with the nonsense, don't go here.
Nahun G.
I came with my wife and 2 kids, we were asked to put a napkin or shirts over our faces. So I went next door to Kung Fu Tea and spent $50. Kung Fu Tea is great and their crepes are great too!
Lyly Nguyen
Always get my birthday cakes here, they are nice & their work is pretty !
Cierra C.
Zero stars! Very rude the mask mandate isn't in effect and I have my vaccination card plus booster...this place is so rude over a mask. It's nicer ways to say things! If a mask is a problem then maybe they should provide them.
Mask mandate still required at this location ...? Why? The whole town center is open to public with the option to wear a mask.... But not the- "Not so Great or American Cookies" #CustomerLost#American
Carrie Prince
Amazing chewy cookies. Great selection. My favorite was a pecan cookie.Ice cream is super good too. Much better than typical ice cream.I was impressed with the service too. The guy who served us was quick and efficient. We thought it was cool that he threw the scoop of ice cream into the air and caught it in the bowl.
travelR321
They have a variety of options to choose from but we quite enjoyed the cookie sandwich with frosting in between 2 chocolate chip cookies.
Cookies were stale. I had the chewy pecan, and they weren't. But overall, customer service was good.
Atmosphere: 4
Food: 1
Service: 4
Bought cookie cake on short notice for son's birthday. Good service. Good cookie cake. No complaints.
Bought cookie cake on short notice for son's birthday. Good service. Good cookie cake. No complaints.
The manager made my day
This is a great place to order your next cookie. This is a great story about how we should care for our community when we do business. 2 friends who lived in Pearland for several years were separated when one (Susana) had to move back to Argentina. I got a message from Susana asking me to help her buy a cookie for her friend here. We used Facetime and shared our screen so that she could order the cookie she would have ordered herself. Although delivery got all screwed up (no fault of the bakery), the owner re-baked the cookie ordered and delivered it himself. He saved the day! And when he got there he found that the birthday girl had already received the original cookie and he still left her the second one. Thank you, Jerome! You are a hero!
National chain cookie company specializes in fresh cookies! The associates were very attentive. The place seemed clean. Everyone was wearing a face mask! Kind of makes you wonder at this stage of covid.
There isn't anything American about this Great American Cookie Co. I was just told, when visiting the store to order a cake for my son's birthday, to place a napkin over my face because they require masks and I no longer carry one, since the CDC has now admitted they don't work and the mandate has been lifted everywhere. The lady at the counter said they still require masks and that they had just run out of them and insisted I put a napkin over my face. I told her that napkin would do absolutely nothing, to which she agreed but said it's still required for the "safety of the guests." Mind you, it's an empty store, and if the napkin does nothing, how would that be keeping anyone safe? I told her I would take my business elsewhere, that I'm not putting a napkin over my face to give them my money. If you're also fed up with the nonsense, don't go here.
I came with my wife and 2 kids, we were asked to put a napkin or shirts over our faces. So I went next door to Kung Fu Tea and spent $50. Kung Fu Tea is great and their crepes are great too!
Always get my birthday cakes here, they are nice & their work is pretty !
Zero stars! Very rude the mask mandate isn't in effect and I have my vaccination card plus booster...this place is so rude over a mask. It's nicer ways to say things! If a mask is a problem then maybe they should provide them.
Restaurantji Recommends
Friendly staff. The cookies are the best.
Mask mandate still required at this location ...? Why? The whole town center is open to public with the option to wear a mask.... But not the- "Not so Great or American Cookies" #CustomerLost#American
Amazing chewy cookies. Great selection. My favorite was a pecan cookie.Ice cream is super good too. Much better than typical ice cream.I was impressed with the service too. The guy who served us was quick and efficient. We thought it was cool that he threw the scoop of ice cream into the air and caught it in the bowl.
They have a variety of options to choose from but we quite enjoyed the cookie sandwich with frosting in between 2 chocolate chip cookies.
Great service