If I could rate a zero I would. The only saving grace is the food itself. Worst customer service. NEVER coming back to this location. I love Jimmy John’s but wow….no hello or welcome. Said no about 3 times to what I asked. I also noticed other customers got a lot of nos coming from staff. Over heard staff complaining about having to credit a ladies account. Atmosphere zero starts. Customer service zero. No smiles. No happiness. Will not be back.
Atmosphere: 1
Food: 4
Service: 1
Sweet Azalea
First time visit, not coming back. All the employees at this location seem really unhappy, they have bothered faces and they are not welcoming or polite. They also messed up our order and they were not helpful to fix it. Food was not good. If you are craving a sandwich Subway is the place to go!
Atmosphere: 1
Food: 1
Service: 1
Sagga
Ordered a sandwich via Doordash and it came in record time. Sandwich was great too. Keep up the good work fellas.
Atmosphere: 5
Food: 5
Service: 5
ColdAsIce
Don't bother asking for a giant sandwich from here after about 6:40 or so... They ripped the bread out of damn near every sandwich there... when its supposed to be left in on giants, and any number higher than a 9 on the menu... I used to work at jimmy johns in bee cave... It is day one knowledge... Train the people better...
Atmosphere: 3
Food: 4
Service: 3
TiaMarie Brown
“MAY” Wonderful Associate and Great Attitude ? The young lady who just arrived at work maybe should take lessons. Also let’s not forget I’d like a BAG, CONDIMENTS AND NAPKINS with my TO GO ORDER . And not have previous customer waiting on his food that was pushed to the side by the same employee. All n All GREAT SPOT GO CHECK THEM OUT ?
Atmosphere: 5
Food: 4
Service: 5
G C
I love this location so much. I like to do mobile orders and they always have my order ready so fast! I’ve never had to wait after arriving. They always get my order right too, which is even more important. Definitely my favorite sandwich place!
Rhonda Korn
I’m tired of paying high prices & not getting my moneys worth! Hardly any tuna….
Atmosphere: 4
Food: 1
Service: 4
Chris Conn
Last time I'll ever order from this location, usually JJ is pretty solid but this store is a joke. They never have staff to deliver but are always willing to take your delivery orders then ask you to pick it up, completely unacceptable. Then the store manager is an absolute joke in regards to customer service, absolutely unwilling to help or assist in any form or fashion. Do better Jimmy Johns, Jersey Mikes up the road just won all my business.
Service: 1
Mark Rogers
The ice machine was broken last 3 times I've been to this location otherwise would get 5
Atmosphere: 4
Food: 4
Service: 4
Jeremy DeSantis
Worst and most incompetent Jimmy Johns franchise location I have ever been to. Every time I place an online order, they wait 15 minutes and then call me to tell me they don't have drivers. I one time I went to pick it up, they said they couldn't remove the delivery fee or delivery tip even though I picked up my own order.I just placed a delivery order tonight and they, again, don't have any drivers.
I placed an order for the second time this week and it's taken over an hour and half to get to me. Isn't Jimmy John's supposed to be known for their speed?!?! I'll never order from this location again and contacting their corporate office
Jonathan Stewart
The food is usually made correctly. However l, this location dose not like to deliver. The should not advertise delivery if they can't do what is advertised. Second the will charge you the tell you they can't make your delivery and tell you you have to wait a week for a refund. If you do get your delivery they won't bring the whole order. If they try and give you a gift card you won't be able to use it. Because their app doesn't allow it.
Food: 5
Service: 1
Amber A
I keep trying to give this location the benefit of a doubt, and tell myself that maybe they were just having an off day. It happens! I completely understand. At this point though, it's clear that every day is an off day. My orders are never correct, I have to go back in and request portions of my order that are missing, the staff always looks at customers like their sheer existence is an unwelcomed burden... today I placed an order for curbside because I have an injury and didn't want to have to limp inside with three kids to pick up lunch. I checked in on the app, and it said to give them a minute and my food would be brought out. I waited about ten minutes and nothing. I checked the order status and it said it had been completed twelve minutes prior. I verified that I was correctly checked in for curbside, and it showed I was. I went in and grabbed my food from the shelf and when I asked about the order being a curbside order, I got blank stares from all four staff members behind the counter. One said "yeah, I haven't seen any curbside orders". No apology or anything. The receipt on the bag said curbside right at the top. All of that and the food was still incorrect when I got back to the car, but I was in pain and decided to cut my losses rather than go back in. I have been coming to the Pflugerville location since they opened, but the decline in quality of service and food is definitely a disappointment.
Food: 2
Service: 1
Brenda R.
They are seriously super fast! It's like I hit submit for my order and the sandwich is delivered to me within seconds. I order from them frequently as I work close by and I have also done their catering orders. It so convenient and easy since the order can be placed online. I have never had any issues with any of my orders and I have been coming to this location for about 4 years.
J. Williams
If I could find this place 0 stars I would. This sandwich has a thin layer of turkey, a three tomatoes, and a thin sprinkle of lettuce. I got sure an done eating at this place.$7 for this mess is just a slap on the face. A waste of duke driving way over there, money, and gas.
If I could rate a zero I would. The only saving grace is the food itself. Worst customer service. NEVER coming back to this location. I love Jimmy John’s but wow….no hello or welcome. Said no about 3 times to what I asked. I also noticed other customers got a lot of nos coming from staff. Over heard staff complaining about having to credit a ladies account. Atmosphere zero starts. Customer service zero. No smiles. No happiness. Will not be back.
Atmosphere: 1
Food: 4
Service: 1
First time visit, not coming back. All the employees at this location seem really unhappy, they have bothered faces and they are not welcoming or polite. They also messed up our order and they were not helpful to fix it. Food was not good. If you are craving a sandwich Subway is the place to go!
Atmosphere: 1
Food: 1
Service: 1
Ordered a sandwich via Doordash and it came in record time. Sandwich was great too. Keep up the good work fellas.
Atmosphere: 5
Food: 5
Service: 5
Don't bother asking for a giant sandwich from here after about 6:40 or so... They ripped the bread out of damn near every sandwich there... when its supposed to be left in on giants, and any number higher than a 9 on the menu... I used to work at jimmy johns in bee cave... It is day one knowledge... Train the people better...
Atmosphere: 3
Food: 4
Service: 3
“MAY” Wonderful Associate and Great Attitude ? The young lady who just arrived at work maybe should take lessons. Also let’s not forget I’d like a BAG, CONDIMENTS AND NAPKINS with my TO GO ORDER . And not have previous customer waiting on his food that was pushed to the side by the same employee. All n All GREAT SPOT GO CHECK THEM OUT ?
Atmosphere: 5
Food: 4
Service: 5
I love this location so much. I like to do mobile orders and they always have my order ready so fast! I’ve never had to wait after arriving. They always get my order right too, which is even more important. Definitely my favorite sandwich place!
I’m tired of paying high prices & not getting my moneys worth! Hardly any tuna….
Atmosphere: 4
Food: 1
Service: 4
Last time I'll ever order from this location, usually JJ is pretty solid but this store is a joke. They never have staff to deliver but are always willing to take your delivery orders then ask you to pick it up, completely unacceptable. Then the store manager is an absolute joke in regards to customer service, absolutely unwilling to help or assist in any form or fashion. Do better Jimmy Johns, Jersey Mikes up the road just won all my business.
Service: 1
The ice machine was broken last 3 times I've been to this location otherwise would get 5
Atmosphere: 4
Food: 4
Service: 4
Worst and most incompetent Jimmy Johns franchise location I have ever been to. Every time I place an online order, they wait 15 minutes and then call me to tell me they don't have drivers. I one time I went to pick it up, they said they couldn't remove the delivery fee or delivery tip even though I picked up my own order.I just placed a delivery order tonight and they, again, don't have any drivers.
Restaurantji Recommends
I placed an order for the second time this week and it's taken over an hour and half to get to me. Isn't Jimmy John's supposed to be known for their speed?!?! I'll never order from this location again and contacting their corporate office
The food is usually made correctly. However l, this location dose not like to deliver. The should not advertise delivery if they can't do what is advertised. Second the will charge you the tell you they can't make your delivery and tell you you have to wait a week for a refund. If you do get your delivery they won't bring the whole order. If they try and give you a gift card you won't be able to use it. Because their app doesn't allow it.
Food: 5
Service: 1
I keep trying to give this location the benefit of a doubt, and tell myself that maybe they were just having an off day. It happens! I completely understand. At this point though, it's clear that every day is an off day. My orders are never correct, I have to go back in and request portions of my order that are missing, the staff always looks at customers like their sheer existence is an unwelcomed burden... today I placed an order for curbside because I have an injury and didn't want to have to limp inside with three kids to pick up lunch. I checked in on the app, and it said to give them a minute and my food would be brought out. I waited about ten minutes and nothing. I checked the order status and it said it had been completed twelve minutes prior. I verified that I was correctly checked in for curbside, and it showed I was. I went in and grabbed my food from the shelf and when I asked about the order being a curbside order, I got blank stares from all four staff members behind the counter. One said "yeah, I haven't seen any curbside orders". No apology or anything. The receipt on the bag said curbside right at the top. All of that and the food was still incorrect when I got back to the car, but I was in pain and decided to cut my losses rather than go back in. I have been coming to the Pflugerville location since they opened, but the decline in quality of service and food is definitely a disappointment.
Food: 2
Service: 1
They are seriously super fast! It's like I hit submit for my order and the sandwich is delivered to me within seconds. I order from them frequently as I work close by and I have also done their catering orders. It so convenient and easy since the order can be placed online. I have never had any issues with any of my orders and I have been coming to this location for about 4 years.
If I could find this place 0 stars I would. This sandwich has a thin layer of turkey, a three tomatoes, and a thin sprinkle of lettuce. I got sure an done eating at this place.$7 for this mess is just a slap on the face. A waste of duke driving way over there, money, and gas.
Atmosphere: 1
Food: 1
Service: 1