This was my first time trying Freebirds, and it did not meet my expectations. Maybe it's the location ... Upon arrival the place was dead. There was literally 1 customer besides myself. Not one staff member greeted me as a customer. I had to get their attention for help. It was around 8pm and they were already emptying the food in the front for closing, so that helped with making the place look even more dead. They forgot the chips for the queso, so I had to go back. When I got home there was no fajita chicken in the bowl I ordered, just a bunch of rice and beans ... I paid extra for guacamole and sour cream, but the amount given was laughable. I requested lettuce and there was not even half a hand full of it in the bowl. I requested tortilla chips, those was also MIA. I paid $13.00 for a bowl of rice and beans. The one thing they got right is the 3 sauces for the bowl ... I don't know if my experience would've been any better had I ordered at the store vs. online ... Chipotle triumphs over Freebirds on quantity for the buck and customer service hands down.
Alexis Hodges
Quick service and friendly staff! I was able to get my food quickly and we ate there. I had a steak bowl - the steak was phenomenal. A lot of flavor. We went on a Monday around 6 o’clock and the place was empty. We were the only customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Brandy Albano
The lady serving barely spoke English. Made it very difficult to communicate what I wanted. But, food was great as always.Vegetarian options: Has vegan and vegetarian options.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Vegan
duygu dikyol
Burrito ? is delicious. I love all varieties.
Atmosphere: 5
Food: 5
Service: 5
Ron Weaver
This location is much better than the Lewisville one. Cleaner better service and fresh.
Atmosphere: 5
Food: 5
Service: 5
Claudia Avila
Showed up to this location with our soccer teams and were told they wouldn't serve us. Wow, too good for paying patrons? Employees not wanting to work? Or worse...well if you know you know. Will never eat at this establishment or it's locations.
Atmosphere: 1
Food: 1
Service: 1
Yanna Noriega
I’ve never been here before and Elliot made my first time amazing! He was so helpful and kind. And I will definitely be back!
Would give me no star if I couldFood is good but service and mainly the attitude sucks - in particular from one of the women employees with short hair. My 12 year daughter wanted a salad bowl. This lady was just shouting at her and forcing my daughter to decide on should she be adding to her bowl. . My daughter felt scared and intimidated by this personShe sold my 12 year old daughter a monster bowl for $17 vs a regular bowl for $8.99On Tuesday afternoon l when the store is not even crowded.Horrible experience - and waste of food.
Atmosphere: 1
Food: 3
Service: 1
Sukki Sista
Vegetarian options: First time order: Ordered a Monster vegetarian bowl, the quantity of veggies is just one spoon. I asked her for some extra beans since I am only getting veggies, beans and rice. She looked me as if I asked for her kidneys and said "is that enough" in rude way. Also did not ask if I want any sauces or Guac. It was not even busy, I was the only customer. Never going there again, back to chipotle on legacy.
Atmosphere: 1
Food: 1
Service: 1
Beth Elliott
I haven't been to Freebirds in a while, and I really enjoyed being back. Xavier made my burrito, and he was SO polite, as well as very good at listening. He made my burrito perfectly, and it was delicious! He seems like a very good worker, and someone who would be nice to work with. 10/10 for the staff there!!
Pretty decent burrito place, there are quite a lot of options to mix and match to make your burrito or bowl diverse. Lit atmosphere with outside sitting option.
Atmosphere: 4
Food: 5
Service: 5
Brianna Witchen
Would give 1 if I could. Don't waste your money here. We ordered a "Monster" burrito, which was about $14, and it was about 4 inches long. When I called Freebirds about it the manager claimed she made it and that there were 3 scoops of chicken on it. In the picture you can clearly see the burrito is mainly tortilla and cheese. And at the end of our conversation the manager just hung up on me. Customer service is awful and the food is mediocre. I don't really like Chipotle, but go there instead of here.
Atmosphere: 1
Food: 1
Service: 1
Brianna W.
Would give 0 if I could. Don't waste your money here. We ordered a "Monster" burrito, which was about $14, and it was about 4 inches long. When I called Freebirds about it the manager claimed she made it and that there were 3 scoops of chicken on it. In the picture you can clearly see the burrito is mainly tortilla and cheese. And at the end of our conversation the manager just hung up on me. Customer service is awful and the food is mediocre. I don't really like Chipotle, but go there instead of here
Ted H
Got a to go order through Uber eats. Burrito bowl ended up being cold. Not even Luke warm. Got quesadillas too. The tortillas were not even cooked. Not even a sign that they were warned. Distance was not the issue. Need more QA on the food before it goes out.
This was my first time trying Freebirds, and it did not meet my expectations. Maybe it's the location ... Upon arrival the place was dead. There was literally 1 customer besides myself. Not one staff member greeted me as a customer. I had to get their attention for help. It was around 8pm and they were already emptying the food in the front for closing, so that helped with making the place look even more dead. They forgot the chips for the queso, so I had to go back. When I got home there was no fajita chicken in the bowl I ordered, just a bunch of rice and beans ... I paid extra for guacamole and sour cream, but the amount given was laughable. I requested lettuce and there was not even half a hand full of it in the bowl. I requested tortilla chips, those was also MIA. I paid $13.00 for a bowl of rice and beans. The one thing they got right is the 3 sauces for the bowl ... I don't know if my experience would've been any better had I ordered at the store vs. online ... Chipotle triumphs over Freebirds on quantity for the buck and customer service hands down.
Quick service and friendly staff! I was able to get my food quickly and we ate there. I had a steak bowl - the steak was phenomenal. A lot of flavor. We went on a Monday around 6 o’clock and the place was empty. We were the only customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
The lady serving barely spoke English. Made it very difficult to communicate what I wanted. But, food was great as always.Vegetarian options: Has vegan and vegetarian options.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Vegan
Burrito ? is delicious. I love all varieties.
Atmosphere: 5
Food: 5
Service: 5
This location is much better than the Lewisville one. Cleaner better service and fresh.
Atmosphere: 5
Food: 5
Service: 5
Showed up to this location with our soccer teams and were told they wouldn't serve us. Wow, too good for paying patrons? Employees not wanting to work? Or worse...well if you know you know. Will never eat at this establishment or it's locations.
Atmosphere: 1
Food: 1
Service: 1
I’ve never been here before and Elliot made my first time amazing! He was so helpful and kind. And I will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Freebirds Chicken Burrito, Queso
Would give me no star if I couldFood is good but service and mainly the attitude sucks - in particular from one of the women employees with short hair. My 12 year daughter wanted a salad bowl. This lady was just shouting at her and forcing my daughter to decide on should she be adding to her bowl. . My daughter felt scared and intimidated by this personShe sold my 12 year old daughter a monster bowl for $17 vs a regular bowl for $8.99On Tuesday afternoon l when the store is not even crowded.Horrible experience - and waste of food.
Atmosphere: 1
Food: 3
Service: 1
Vegetarian options: First time order: Ordered a Monster vegetarian bowl, the quantity of veggies is just one spoon. I asked her for some extra beans since I am only getting veggies, beans and rice. She looked me as if I asked for her kidneys and said "is that enough" in rude way. Also did not ask if I want any sauces or Guac. It was not even busy, I was the only customer. Never going there again, back to chipotle on legacy.
Atmosphere: 1
Food: 1
Service: 1
I haven't been to Freebirds in a while, and I really enjoyed being back. Xavier made my burrito, and he was SO polite, as well as very good at listening. He made my burrito perfectly, and it was delicious! He seems like a very good worker, and someone who would be nice to work with. 10/10 for the staff there!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
A job well done by them and their staff. I would definitely come back to this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Steak, Cilantro, Salsa
Pretty decent burrito place, there are quite a lot of options to mix and match to make your burrito or bowl diverse. Lit atmosphere with outside sitting option.
Atmosphere: 4
Food: 5
Service: 5
Would give 1 if I could. Don't waste your money here. We ordered a "Monster" burrito, which was about $14, and it was about 4 inches long. When I called Freebirds about it the manager claimed she made it and that there were 3 scoops of chicken on it. In the picture you can clearly see the burrito is mainly tortilla and cheese. And at the end of our conversation the manager just hung up on me. Customer service is awful and the food is mediocre. I don't really like Chipotle, but go there instead of here.
Atmosphere: 1
Food: 1
Service: 1
Would give 0 if I could. Don't waste your money here. We ordered a "Monster" burrito, which was about $14, and it was about 4 inches long. When I called Freebirds about it the manager claimed she made it and that there were 3 scoops of chicken on it. In the picture you can clearly see the burrito is mainly tortilla and cheese. And at the end of our conversation the manager just hung up on me. Customer service is awful and the food is mediocre. I don't really like Chipotle, but go there instead of here
Got a to go order through Uber eats. Burrito bowl ended up being cold. Not even Luke warm. Got quesadillas too. The tortillas were not even cooked. Not even a sign that they were warned. Distance was not the issue. Need more QA on the food before it goes out.
Food: 1