It was my husband's and I first time trying Firehouse Subs. We ordered it to go, they were having a promotion for leap day of BOGO if your name began with an L, E, A or P. We decided to try the steak and cheese subs on wheat bread. Everything was fresh and tasted delicious. The meat wasn't salty and the sandwich didn't give you that heavy feeling. I loved that they offer wheat bread. The staff were all very friendly and accommodating. We will definitely beback again to try other subs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich
Luis Arturo Herrera
Never received my order. Somebody stole my pick up order and the restaurant manager said it was not their fault. Didn’t get any food and they kept the
Atmosphere: 1
Food: 1
Service: 1
Kevin Trammell
Great
Atmosphere: 5
Food: 5
Service: 5
Juan Ramón Ordaz
Unprofessional, the worst customer service I ever had before. The short Hispanic lady was disrespectful and rude.Owner you should pay attention of who you hire.
Atmosphere: 1
Food: 4
Service: 1
Gracie Walker
The guys at Firehouse Subs LISTEN and make your sandwich EXACTLY the way you want it…PERFECT service, PERFECT sandwich! ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub Sandwich
Mary Blackshear
Kind staff, fast service, fresh ingredients. Love how the rewards rack up pretty quickly. Only con is I wish there was a plant based deli meat and cheese option for vegans but not this location’s fault.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Lettuce Tomato Onion
Nick T. (Nico)
Parking: The parking in front gets full but there's plenty close by.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
Zenda W.
All I can say is I'm addicted to the Italian! It is always made perfect with fresh bread. The service is a little cold, but everyone isn't grins and giggles all of the time. Despite the workers seeming to be frustrated I will continue to go back because I love the food that much.
Danethia Berry
I have made sure to tell family, friends, and associates to not come to this location! They touch everything including their hair and nose then touch your sandwich! When We politely said something to Hector, he shrugged his shoulders and laughed. Also, We were trying to use our points but because the system was down they couldn’t honor it. Hector was the most rude employee we’ve ever come across! We asked for a manager which of course is his sister! Who else would hire this guy! So, his actions will NEVER be reprehended since it appears to be a family ran location. Hector laughed at the fact we wanted to complain to his manager who’s his sister. he went back and forth arguing for minutes. You’ve been warned to go to another cleaner location and one with better customer service!
This location is just awful. Associates are so disrespectful, have 0 customer service skills. My order is wrong every single time which is why, this location will never get my money again.
Atmosphere: 1
Food: 2
Service: 1
B Penning
My husband and I were the only customers here and we waited about 20 minutes for our sandwiches. Most of the time they were just standing around watching the football game… There were 5 people working. Very strange.
Melissa Warhaftig
My fiance and I walked in to Firehouse subs in Rockwall yesterday, (10/1//23 about 12:30) after a bad experience next door at Freebirds.Being a loyal customer of Firehouse subs, there is standard greeting. Someone looks up and says "Hi, Welcome to Firehouse!!" Not here. We walked in and 4 employees looked up but not one said anything. I got to the counter to place my order and I had to say Hi to the cashier, a young kid who I interrupted on his phone. He didn't even acknowledge me. I shook my head. Looked at my fiance and said "Let's just go somewhere else". Not one single person in that place was friendly to us.I came here to leave a review and the bad thing is that's all I see are bad reviews about the terrible customer service and the young kids working at this store that are not polite to customers.You guys lost business yesterday.
Atmosphere: 1
Service: 1
cecilia arriaga
Firehouse just tastes better than most fast food sandwiches. BEWARE OF THIS LOCATION, THOUGH! Last 3x coming in over a span of about 6 months practically had to beg the cashier and manager to simply attempt to use/redeem my rewards. They still have a sign saying rewards not working, but each time, they worked. It may be employee laziness, or purposely trying to not honor customers’ earned rewards. Last I looked, they still had not removed the sign, and they made my earned free sandwich considerably smaller than the ones you pay for.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: New York Steamer, Firehouse Meatball
bailey heinrich
I wish I could give this place zero stars. I have been on multiple occasions and they close down the kitchen 15 MINUTES EARLY. This has been the case every single time. I understand cleaning the dining room early and most of the sandwich machines, but to shut down every single one of them is outrageous. It’s really disappointing.
Great place. Good
Atmosphere: 5
Food: 5
Service: 5
It was my husband's and I first time trying Firehouse Subs. We ordered it to go, they were having a promotion for leap day of BOGO if your name began with an L, E, A or P. We decided to try the steak and cheese subs on wheat bread. Everything was fresh and tasted delicious. The meat wasn't salty and the sandwich didn't give you that heavy feeling. I loved that they offer wheat bread. The staff were all very friendly and accommodating. We will definitely beback again to try other subs!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich
Never received my order. Somebody stole my pick up order and the restaurant manager said it was not their fault. Didn’t get any food and they kept the
Atmosphere: 1
Food: 1
Service: 1
Great
Atmosphere: 5
Food: 5
Service: 5
Unprofessional, the worst customer service I ever had before. The short Hispanic lady was disrespectful and rude.Owner you should pay attention of who you hire.
Atmosphere: 1
Food: 4
Service: 1
The guys at Firehouse Subs LISTEN and make your sandwich EXACTLY the way you want it…PERFECT service, PERFECT sandwich! ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub Sandwich
Kind staff, fast service, fresh ingredients. Love how the rewards rack up pretty quickly. Only con is I wish there was a plant based deli meat and cheese option for vegans but not this location’s fault.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Lettuce Tomato Onion
Parking: The parking in front gets full but there's plenty close by.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Firehouse Hero
All I can say is I'm addicted to the Italian! It is always made perfect with fresh bread. The service is a little cold, but everyone isn't grins and giggles all of the time. Despite the workers seeming to be frustrated I will continue to go back because I love the food that much.
I have made sure to tell family, friends, and associates to not come to this location! They touch everything including their hair and nose then touch your sandwich! When We politely said something to Hector, he shrugged his shoulders and laughed. Also, We were trying to use our points but because the system was down they couldn’t honor it. Hector was the most rude employee we’ve ever come across! We asked for a manager which of course is his sister! Who else would hire this guy! So, his actions will NEVER be reprehended since it appears to be a family ran location. Hector laughed at the fact we wanted to complain to his manager who’s his sister. he went back and forth arguing for minutes. You’ve been warned to go to another cleaner location and one with better customer service!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location is just awful. Associates are so disrespectful, have 0 customer service skills. My order is wrong every single time which is why, this location will never get my money again.
Atmosphere: 1
Food: 2
Service: 1
My husband and I were the only customers here and we waited about 20 minutes for our sandwiches. Most of the time they were just standing around watching the football game… There were 5 people working. Very strange.
My fiance and I walked in to Firehouse subs in Rockwall yesterday, (10/1//23 about 12:30) after a bad experience next door at Freebirds.Being a loyal customer of Firehouse subs, there is standard greeting. Someone looks up and says "Hi, Welcome to Firehouse!!" Not here. We walked in and 4 employees looked up but not one said anything. I got to the counter to place my order and I had to say Hi to the cashier, a young kid who I interrupted on his phone. He didn't even acknowledge me. I shook my head. Looked at my fiance and said "Let's just go somewhere else". Not one single person in that place was friendly to us.I came here to leave a review and the bad thing is that's all I see are bad reviews about the terrible customer service and the young kids working at this store that are not polite to customers.You guys lost business yesterday.
Atmosphere: 1
Service: 1
Firehouse just tastes better than most fast food sandwiches. BEWARE OF THIS LOCATION, THOUGH! Last 3x coming in over a span of about 6 months practically had to beg the cashier and manager to simply attempt to use/redeem my rewards. They still have a sign saying rewards not working, but each time, they worked. It may be employee laziness, or purposely trying to not honor customers’ earned rewards. Last I looked, they still had not removed the sign, and they made my earned free sandwich considerably smaller than the ones you pay for.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: New York Steamer, Firehouse Meatball
I wish I could give this place zero stars. I have been on multiple occasions and they close down the kitchen 15 MINUTES EARLY. This has been the case every single time. I understand cleaning the dining room early and most of the sandwich machines, but to shut down every single one of them is outrageous. It’s really disappointing.
Atmosphere: 1
Food: 1
Service: 1