I had place my mobile order online to eat inside I wanted to get my food taken to me but Maribel manager from morning decided to bag my order like not feeling welcome and scream my name for me to get my order and decide to go run to talk to some other customers that were around was very
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Bacon Egg & Cheese Biscuit
Layla Lazarine
I was very unhappy today with this location; usually they are on their A game and I tend to be a very patient person, working in food service myself. But today was a wreck, I ordered through the app to make my wait a little fast and went through curbside because the drive thru was just incredibly chaotic- the line wrapped around the building- and to my displeasure I watched, from the curbside spot, the last person in line when I parked go though the line, get their food, and leave (which took 25 minutes mind you). I went in after that and waited another 8 minutes to receive my food which included a small frozen drink, I got told the machine wasn’t working (it clearly was but the employee just didn’t want to make it) but when I pushed he looked back and saw that he couldn’t use that excuse and made it for me. The only good thing about this experience was that the food was at least hot but it shouldn’t take the same amount of time a busy sit down restaurant takes to make food at a “fast food” restaurant especially when a customer is placing the order themselves without an employee taking the order.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chicken Mcnuggets
Laura
Everytime I go to this McDonald's, the person at the drive thru window has a bad attitude. It's not even the same person , it's different people and they all have a bad attitude. I got chicken n nuggets and specifically asked for sauce and they gave me none. Whose gonna eat dry chicken nuggets?
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: French Fries
Peyton Brunson
The last few times I came, I was accused of stealing, more than once by the same lady. I asked for fresh cookies at the drive thru so they wanted me to wait at the waiting spot, the lady comes over asking what I’m waiting on. I told her politely that I was waiting for fresh chocolate chip cookies, she replied with “let me look in your bag first” accusing me of stealing? The 2nd time I drove up, she argued with me that I asked for a small and not a large drink, but me AND the person I had sitting RIGHT next to me KNEW I asked for a large. She refused to give it to me. Normally I would think oh it’s just a big misunderstanding, but it’s the same person, and she always gives me attitude. I never gave her reason to. Eventually I got tired of arguing over what I asked for and didn’t get and talked to the so called “manager” who was not very polite. Again, Idk what it’s like to work at a fast food chain, so I try my best to be understanding and polite. Noticing attitude from another worker who just doesn’t even try to help but just shove my food to my hand. Idk what happened because everyone there use to be so nice!
Atmosphere: 1
Food: 1
Service: 1
Brenda Vqz
I drive from Royse City to this location. Great job and keep it up! Y’all are the best. Thank you for always making great food and getting my order right.
Atmosphere: 5
Food: 5
Service: 5
lunafirepie nightmaremoon
Worst McDonalds ive ever been to. They open at 4:30am however refuse to serve when I went through the drive through at 5am. Rude employees.
Atmosphere: 1
Food: 1
Service: 1
Paula Dodd Barnes
Great! First time with the touch screen.. opted to go to the counter and have a cashier take our order. Fun and clean playroom.
Horrible customer service, asked for my order 5 times and then got it wrong. Ignored me at the window which caused me to go inside and purchase my meal the correct way.
ScottC
I had to laugh at this bathroom sink. Not really easy to wash hands without touching the sink and water in the basin... Unless you have toddlers hands.
Atmosphere: 5
Food: 5
Service: 5
Scott McDonald
The food at McDonald's is fairly consistent wherever you go, but the service at THIS location is outstanding. Employees really went above and beyond to make us feel welcome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Breakfast with Hotcakes, Hashbrown
Sausage McMuffin for less than $2. GREAT flavor at an excellent everyday price. I'm loving it ! ,
Atmosphere: 5
Food: 5
Service: 5
Jess Jay
I was absolutely impressed with how well ran this McDonald's was!! This was the BEST location I have ever been too!! 5/5 ⭐
Atmosphere: 5
Food: 5
Service: 5
Laura Blackmon
Service is extremely slow at this location and they are not working to fix the issue. Beyond that, the staff is incredibly rude and disrespectful. They act as if doing their job is a complete disruption to their lives! If you don't like customer service, seek a different profession!
Food: 1
Service: 1
pipesnsnipes
Asked for a cup of water.. a cup of WATER and was told “No! thats going to hold up my line, Sorry” Doesn’t take but 2 seconds to get a cup of water
Atmosphere: 1
Food: 4
Service: 1
Perry Roberts
Cool food, bad service. They don’t honor the menu prices and promos. I hope they file bankruptcy soon. Why do I even entertain this garbage.
I had place my mobile order online to eat inside I wanted to get my food taken to me but Maribel manager from morning decided to bag my order like not feeling welcome and scream my name for me to get my order and decide to go run to talk to some other customers that were around was very
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Bacon Egg & Cheese Biscuit
I was very unhappy today with this location; usually they are on their A game and I tend to be a very patient person, working in food service myself. But today was a wreck, I ordered through the app to make my wait a little fast and went through curbside because the drive thru was just incredibly chaotic- the line wrapped around the building- and to my displeasure I watched, from the curbside spot, the last person in line when I parked go though the line, get their food, and leave (which took 25 minutes mind you). I went in after that and waited another 8 minutes to receive my food which included a small frozen drink, I got told the machine wasn’t working (it clearly was but the employee just didn’t want to make it) but when I pushed he looked back and saw that he couldn’t use that excuse and made it for me. The only good thing about this experience was that the food was at least hot but it shouldn’t take the same amount of time a busy sit down restaurant takes to make food at a “fast food” restaurant especially when a customer is placing the order themselves without an employee taking the order.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Chicken Mcnuggets
Everytime I go to this McDonald's, the person at the drive thru window has a bad attitude. It's not even the same person , it's different people and they all have a bad attitude. I got chicken n nuggets and specifically asked for sauce and they gave me none. Whose gonna eat dry chicken nuggets?
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: French Fries
The last few times I came, I was accused of stealing, more than once by the same lady. I asked for fresh cookies at the drive thru so they wanted me to wait at the waiting spot, the lady comes over asking what I’m waiting on. I told her politely that I was waiting for fresh chocolate chip cookies, she replied with “let me look in your bag first” accusing me of stealing? The 2nd time I drove up, she argued with me that I asked for a small and not a large drink, but me AND the person I had sitting RIGHT next to me KNEW I asked for a large. She refused to give it to me. Normally I would think oh it’s just a big misunderstanding, but it’s the same person, and she always gives me attitude. I never gave her reason to. Eventually I got tired of arguing over what I asked for and didn’t get and talked to the so called “manager” who was not very polite. Again, Idk what it’s like to work at a fast food chain, so I try my best to be understanding and polite. Noticing attitude from another worker who just doesn’t even try to help but just shove my food to my hand. Idk what happened because everyone there use to be so nice!
Atmosphere: 1
Food: 1
Service: 1
I drive from Royse City to this location. Great job and keep it up! Y’all are the best. Thank you for always making great food and getting my order right.
Atmosphere: 5
Food: 5
Service: 5
Worst McDonalds ive ever been to. They open at 4:30am however refuse to serve when I went through the drive through at 5am. Rude employees.
Atmosphere: 1
Food: 1
Service: 1
Great! First time with the touch screen.. opted to go to the counter and have a cashier take our order. Fun and clean playroom.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Happy Meal, Grilled Chicken Southwest Salad
Horrible customer service, asked for my order 5 times and then got it wrong. Ignored me at the window which caused me to go inside and purchase my meal the correct way.
I had to laugh at this bathroom sink. Not really easy to wash hands without touching the sink and water in the basin... Unless you have toddlers hands.
Atmosphere: 5
Food: 5
Service: 5
The food at McDonald's is fairly consistent wherever you go, but the service at THIS location is outstanding. Employees really went above and beyond to make us feel welcome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Breakfast with Hotcakes, Hashbrown
Restaurantji Recommends
Sausage McMuffin for less than $2. GREAT flavor at an excellent everyday price. I'm loving it ! ,
Atmosphere: 5
Food: 5
Service: 5
I was absolutely impressed with how well ran this McDonald's was!! This was the BEST location I have ever been too!! 5/5 ⭐
Atmosphere: 5
Food: 5
Service: 5
Service is extremely slow at this location and they are not working to fix the issue. Beyond that, the staff is incredibly rude and disrespectful. They act as if doing their job is a complete disruption to their lives! If you don't like customer service, seek a different profession!
Food: 1
Service: 1
Asked for a cup of water.. a cup of WATER and was told “No! thats going to hold up my line, Sorry” Doesn’t take but 2 seconds to get a cup of water
Atmosphere: 1
Food: 4
Service: 1
Cool food, bad service. They don’t honor the menu prices and promos. I hope they file bankruptcy soon. Why do I even entertain this garbage.
Atmosphere: 1
Food: 1
Service: 1